IndependentsOct 23, 2023
Retailer Hall of Fame 2023: Stan and Ingrid RaznyIndependentsOct 31, 2023
Retailer Hall of Fame: The Issues Keeping Jewelers Up at Night
From customers being robbed to post-pandemic trends, National Jeweler polled jewelers to find out what’s worrying them most.
Editor’s Note: This story first appeared in the print edition of the 2023 Retailer Hall of Fame. Click here to see the full issue.
For the “Final Thoughts” feature in the 2023 Retailer Hall of Fame issue, National Jeweler polled past inductees to find out what about the jewelry business currently has them wide awake at 3 a.m.
Here’s what they had to say.
For the “Final Thoughts” feature in the 2023 Retailer Hall of Fame issue, National Jeweler polled past inductees to find out what about the jewelry business currently has them wide awake at 3 a.m.
Here’s what they had to say.
“The alarming increase in attacks on shoppers in the mall, indoor or out, and being followed while driving home, then attacked. It’s happening more and more [and it’s] very concerning that clients will stop buying due to fear.”
— Lawrence Bock, Bachendorf’s Jewelers
“There’s been a trend of higher-price-point sales, which of course sounds like a great problem to have; the concern is that it’s been coupled with lower unit sales and fewer transactions overall. Thinking about how this will play out in the future should higher-ticket sales start to slip is on my mind quite a bit.”
— Christina Gandia Gambale, Greenwich St. Jewelers
“The access to view things online, yes, it’s wonderful, it’s great for learning and inspiration and for people who don’t have great places to see things. But it does take away the, ‘Oh my God, I’ve never seen anything like that before ever,’ [reaction] in person when you go to see it.”
— Lauren Kulchinsky Levison, Mayfair Rocks
“Highly sought, premium product remains [hard to get] and the scarcity of experienced goldsmiths is being felt across the industry. We are not losing sleep over it … [but] we may toss and turn a little trying to figure out how to be first in line when new items become available.”
— Larry Pelzel, Neiman Marcus
“The most important challenge for our business is the utilization of technology to personalize and enhance our customer’s experience without being intrusive or annoying.”
— Jeff Corey, Day’s Jewelers
“As technology is evolving so quickly with new platforms every few months, we continue to think about how to ensure our current in-store culture translates to these new ways of communicating. Reinhold Jewelers is rooted in relationships, creating an intimacy between ourselves, our clients, and our designers and we want to ensure this core piece of our identity is not lost in the digital world.”
— Marie Helene Reinhold, Reinhold Jewelers
“During the past several years, COVID has caused some of the most dramatic lifestyle changes I’ve ever witnessed. Initially, we spent little on travel, big parties and the accessories needed for them. People had lots of unspent income, which led to a boom in sales. We are now [experiencing] a slowdown in sales, with the exception of luxury watches. This has left me to constantly ponder the issues of the level of inventory needed as well as matching it to how people are living their lives. The question remains as to what the lifestyles of the consumers will look like in the near future and how to remain relevant to them.”
— Jim Rosenheim, Tiny Jewel Box
More on Independents
The Latest
MajorsApr 01, 2026
Foundrae Sues Pandora for Allegedly Copying Its Medallion DesignsFoundrae also accused the jewelry giant of copying its mood board style of marketing.
AuctionsApr 01, 2026
John Jacob Astor IV’s Titanic Pocket Watch Heads to AuctionA Patek Philippe for Tiffany & Co. timepiece owned by the American businessman who died on the Titanic will be offered at Freeman's Chicago.
SurveysApr 01, 2026
Consumers’ Outlook Improves Again in MarchThe Conference Board’s Consumer Confidence Index edged up, with optimism about the present outweighing worries about the future.
Brought to you by
Protect Your Customers and Your BusinessYou deserve to know what you are selling–to protect your customers as well as your business and your reputation.
Events & AwardsApr 01, 2026
AGA Opens 2026 Gemological Scholarship, Research Grant ApplicationsApplications are open for the AGA Gemological Scholarship Program through May 15, and until June 2027 for the Gemological Research Grant.
Weekly QuizMar 26, 2026
This Week’s QuizTest your jewelry news knowledge by answering these questions.
ColumnistsMar 31, 2026
Q1 Clues That Reveal Where Your Jewelry Store’s Sales Are Heading These customer behavior patterns say a lot about how successful your jewelry store is going to be this year, Emmanuel Raheb writes.
CollectionsMar 31, 2026
Mejuri Adds Silver to ‘Puzzle’ CollectionMejuri’s popular collection of 18-karat yellow gold vermeil rings debuted in sterling silver alongside new “Puzzle” slider charms.
Brought to you by
Is This You? Every Jeweler Has This Problem; We Have the Solution.Every jeweler faces the same challenge: helping customers protect what they love. Here’s the solution designed for today’s jewelry business.
CollectionsMar 31, 2026
Buddha Mama, Ashley Longshore to Host Pop-Up in DallasThe Miami-based jewelry brand and the NYC-based artist will be in Dallas from April 9-11.
SourcingMar 31, 2026
NDC Designates April 8 as 'World Diamond Day'The initiative invites those in the industry to share stories on social media highlighting the meaning and impact of natural diamonds.
SourcingMar 31, 2026
GIA VP Jillian Wolk to Take Over at Tracr Wolk’s first day on the job as CEO of Tracr, De Beers Group’s blockchain platform, will be May 1.
EditorsMar 30, 2026
Tom Moses Looks Back on His Decades at GIA Moses, who will leave the lab in May after nearly 50 years, discusses his start in the business, gemstones that stand out, and what’s next.
TrendsMar 30, 2026
Oscar Heyman Debuts First Spring CatalogThe new catalog, which showcases 35 one-of-a-kind pieces of jewelry, is a compliment to the company’s popular holiday catalog.
SourcingMar 30, 2026
Rio Tinto Hauls Last Load from DiavikProduction has ceased at the Canadian diamond mine, which has yielded more than 150 million carats of rough diamonds in its 23-year run.
MajorsMar 30, 2026
Tanishq Opens First New England LocationThe store opening marks the 10th United States location for the India-based jewelry retailer.
MajorsMar 27, 2026
Saks Global Has Changed Its Mind About Closing These 3 StoresTwo Saks Fifth Avenue locations, one in Florida and one in California, and one Neiman Marcus store are off the chopping block.
CollectionsMar 27, 2026
Itä’s ‘Yarí Whirl’ Ring Tells Every Side of the StoryIn the “Tesoro” version of the ring, our Piece of the Week, each side of the gold hexagonal nugget has a unique colored gemstone design.
WatchesMar 26, 2026
Q&A: Citizen Watch America President Jeffrey Cohen on Eco-Drive’s 50th AnniversaryCohen discusses the evolution of Citizen’s light-powered technology, the brand’s cross-generational appeal, and tariffs.
IndependentsMar 26, 2026
Peter Smith Pens Book on Human Behavior in Sales“Essentially Human: On Sales and Salespeople" reveals the underlying human traits and behaviors of the most successful sales professionals.
CollectionsMar 26, 2026
Lionheart Celebrates 13 Years of ‘Cassandane’The collection features symbols of love, luck, and light, based on the story of Queen Cassandane and Cyrus the Great of Persia.
Events & AwardsMar 26, 2026
NAJA, Instappraise Introduce New ScholarshipIt’s the third scholarship to be launched as part of the partnership to help appraisers advance their professional credentials.
Events & AwardsMar 26, 2026
JA Still Accepting Entries for 2026 CASE AwardsThe deadline for entries in the jewelry design competition has been extended to April 3.
SourcingMar 25, 2026
Rob Bates Steps Down as JCK News Director After 28 years with JCK, the veteran industry journalist is launching his own publication on Substack called The Jewelry Wire.
GradingMar 25, 2026
New York’s Natural History Museum, Wiley To Build Minerals DatabaseWiley said the project will give scientists worldwide access to the American Museum of Natural’s History renowned mineral collection.
CollectionsMar 25, 2026
Boochier Turns Flower Friendship Bracelets Into Fine JewelryThe “Flower Puff” collection looks to beaded flower friendship bracelets from childhood, turning the silhouette into nostalgic fine jewelry.
Policies & IssuesMar 25, 2026
Community for Ethical Jewelry to Host Bench Jeweler Shortage WebinarSet for April 2, the webinar will discuss how the jewelry industry can address the workforce gap.
IndependentsMar 24, 2026
Lisa Bayer, Illustrator and Beloved Member of the Muse Family, Dies at 64Bayer, founder of Lisa Bayer Designs, is remembered as “a bright light in every room.”
