Many times, customers walk away without buying because of this one thing salespeople neglect to do, Peter Smith writes.
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This year’s honorees include one of Florida’s largest independent jewelers and two multi-store independents in the Chicago and New York areas.

The marketing agency has integrated its first C-suite.

With the app, customers receive a 15-day insurance offer on new purchases while their coverage needs are being evaluated.

It is in House of Showfields, a bazaar-style retail space in the borough’s Williamsburg neighborhood.

The Pittsburgh jeweler is redoing the lighting and showcases, and adding a full hospitality bar as well as new shop-in-shops.

From what ChatGPT is to how to use it, this is the explainer tailored to jewelers.

When it comes to pricing jewelry repairs, you should start by asking a simple question about the piece at hand, Peter Smith writes.

He succeeds his mother, Cathy Tivol, who will remain involved in the business as company chair.

CEO Brian Duffy also detailed a new joint venture partnership with Audemars Piguet.

The owners of Rushing Jewelers in Picayune, Mississippi, are retiring.

The company reported record sales, driven by desire for classic lines like Cartier “Panthère” and “Alhambra” from Van Cleef & Arpels.

CEO Beth Gerstein also spoke about the retailer's store count, its resonance with Gen Z shoppers, and more on the company’s Q1 earnings call.

Tourneau/Bucherer is now selling certified pre-owned Rolexes in its stores and online, with Watches of Switzerland to follow this summer.

The Downtown Manhattan jewelry store has set up shop just a few doors down from its previous location.

The list recognizes young retail talent nationwide.

Pandora’s like-for-like sales were flat globally while they fell 7 percent in the United States.

The “Certified by Brand” program gives shoppers access to pre-owned luxury goods that come directly from brands or authorized sellers.

The pilot program lets shoppers rent fine jewelry pieces with the option to buy.

Shoppers are expected to spend a record high of $35.7 billion on Mother’s Day gifts this year, according to the National Retail Federation.

Taylor Frank is the second person outside of the Eiseman family to serve as president in its 60-year history.

Boucheron had a “remarkable” first quarter while Pomellato posted solid growth.

Peter Smith shares some misconceptions about consumers as well as his belief that product information should be treated like a condiment.

The third-generation Massachusetts jeweler expanded its workshop and added an interactive design center.