Smith discusses how managers should handle a top performer's exit, warning that a poor response could have a lasting impact.

Peter Smith

High-end fashion houses know how to emotionally connect with customers online. Retail jewelers should take note, Emmanuel Raheb writes.

Emmanuel Raheb

In a column for the 2026 State of the Majors issue, Smith lists 10 time-tested principles about sales that still ring true.

Peter Smith

Colored gemstones, artisan finishes, mixed metals, and meaningful details are shaping demand in bridal jewelry.

In a column for the 2026 State of the Majors issue, Golan spells out how the growing economic divide in the U.S. is reshaping the market.

Edahn Golan

Peter Smith gives tips on leading meetings, developing marketing, and making trade show appointments in the age of short attention spans.

Peter Smith

Smith uses a comment he overheard in the grocery store to remind retailers that their job is to inspire buying behavior, not just sell.

Peter Smith

DCA is preparing the next generation of professionals by supporting workforce development, leadership growth, and career advancement.

Emmanuel Raheb says jewelers need to start marketing early and make it easy for customers to pick a gift for mom.

Emmanuel Raheb

Jewelers who misinterpret the state of the jewelry market risk employing the wrong retail strategy, cautions columnist Sherry Smith.

Sherry Smith

Smith recounts a recent trip to the post office that included an uncomfortable, embarrassing, and public exchange between two employees.

Peter Smith

These customer behavior patterns say a lot about how successful your jewelry store is going to be this year, Emmanuel Raheb writes.

Emmanuel Raheb

Emmanuel Raheb discusses the rise of “GEO” and the importance of having well-written, quality content on your website.

Emmanuel Raheb

Smith encourages salespeople to ask customers questions that elicit the release of oxytocin, the brain’s “feel-good” chemical.

Peter Smith

Sherry Smith unpacks independent retailers’ January performance and gives tips for navigating the slow-growth year ahead.

Sherry Smith

In his new column, Smith advises playing to your successor's strengths and resisting the urge to become a backseat driver.

Peter Smith

Data built on trust, not tracking, will be key to success going forward, as the era of “borrowed attention” ends, Emmanuel Raheb writes.

Emmanuel Raheb

In a market defined by more selective consumers, Sherry Smith shares why execution will be independent jewelers’ key to growth this year.

Sherry Smith

As the shopping mall model evolves and online retail grows, Smith shares his predictions for the future of physical stores.

Peter Smith

Here are six ideas for making more engaging content for Instagram Reels and TikTok, courtesy of Duvall O’Steen and Jen Cullen Williams.

Most customers who walk into your store this month have made up their minds. Your job is to validate their choice, Emmanuel Raheb writes.

Emmanuel Raheb

Smith cautions retailers against expending too much energy on things they can’t control, like the rising price of gold.

Peter Smith

Smith shares the importance of looking at your company with openness and honesty to identify opportunities you may be missing.

Peter Smith

Emmanuel Raheb shares tips on how a jeweler’s showcases, marketing, and social media presence can whisper, instead of shout.

Emmanuel Raheb

Smith recalls a bit of wisdom the industry leader, who died last week, shared at a diamond conference years ago.

Peter Smith

In his latest column, Emmanuel Raheb shares tips for encouraging customers to treat themselves to new jewelry.

Emmanuel Raheb

Smith shares wisdom he gleaned from a podcast he was listening to one morning while being walked by his dog, a Malshi named Sophie.

Peter Smith