Columnists

The Smart Lab: 7 Strategies for Refining Your Holiday Email Marketing Campaigns

ColumnistsNov 26, 2024

The Smart Lab: 7 Strategies for Refining Your Holiday Email Marketing Campaigns

Successful email marketing campaigns are all about timing, personalization, and compelling CTAs, Emmanuel Raheb writes.

National Jeweler columnist Emmanuel Raheb
Emmanuel Raheb is the CEO of Smart Age Solutions, a digital ad agency and coveted Premier Google Partner. Contact him at eraheb@smartagesolutions.com.
With so many retailers competing for consumers’ attention as the holidays approach, now is the time to elevate your email marketing strategy and create campaigns that don’t just reach your customers but captivate them. 

Email marketing isn’t just a tool, it’s your direct line to a buyer’s heart, and a way to build anticipation and create real connection during the holidays. 

It gives you the ability to convert a passing interest into a completed sale. 

Here are seven ways you can refine and improve your email campaigns to help drive more sales this holiday season.

1. Personalize Your Emails
The secret to effective email marketing is personalization.  

Begin by segmenting your email list into specific groups based on purchasing history, preferences, and behaviors.  

For instance, if a large segment of your customers purchased engagement rings, consider targeting them with suggestions for anniversary gifts. Also, consider targeting customers who have birthdays coming up during the holidays.

Craft your emails to speak directly to the reader, using personalized content wherever possible.  

Many email systems also allow you to display dynamically generated content with items relevant to each customer’s interests.  

For example, an email could read, “Dear John, X years ago you choose us when you celebrated your proposal and wedding. Why not commemorate that special day with a piece from our new line of anniversary bands?”   

By directly referencing their past purchases and suggesting related jewelry, you’re creating a personalized experience that increases the likelihood of a follow-up purchase. 

It shows that you see them, value their business, and understand them. 

Personalization creates loyalty, and loyalty translates into sales.

2. Use Timely Offers in Your Email
Timing your offers can drastically enhance their effectiveness. 

Create a sense of urgency with time-limited discounts, exclusive holiday bundles, or special-edition pieces available only to subscribers of your email newsletter. 

For example, an email sent in early December might include an exclusive coupon code for “30 percent off all silver bracelets, this weekend only.” This encourages quick action by using a “limited-time offer” to drive additional sales.

Urgency doesn’t just prompt a quick response, but it also taps into the holiday excitement and helps build anticipation for what’s next. That’s the feeling you want to create in your customers.

3. Improve How Your Emails Look
The visual presentation of your email can make or break the recipient’s decision to read further. You only have about one to two seconds to make an impact before they scroll on.  

To improve your chances, you’ll want to invest in high-quality images that showcase your jewelry in the best light, ideally in festive or luxurious settings that align with the holiday mood.  

When you include images of people wearing your jewelry at holiday events, this helps your customers visualize your jewelry on themselves or as the ideal holiday gift for a loved one.

In email marketing, beauty sells. 

If your images evoke the magic of the season, your customers won’t just open your emails; they’ll be inspired to buy.  

You must use every opportunity to grab your customer’s attention if you even want to have the chance of making a sale.

 Related stories will be right here … 

4. Optimize Your Call-To-Action
Clear and compelling calls-to-action (CTAs) are a must. 

Ensure that every email has a standout CTA, such as “Shop Now” or “Discover More,” which leads directly to your online store where customers can make their purchase. 

Be sure to make your CTAs large, clickable, and prominently placed, ideally above the fold (meaning before the screen cuts off) in the email layout. 

Make it impossible to ignore, and ensure it leads directly to a collection or product page so that customers can act without any additional friction. 

When you do this, you reduce the effort required to take the next step. 

Remember, less is always more when it comes to conversion.

5. Focus on Mobile Optimization
With most emails now being opened on mobile devices, your email campaigns must be optimized for mobile viewing. 

To make sure every email looks fantastic, you’ll want to use responsive design templates that adapt to any screen size, ensuring that your emails look great whether they’re viewed on a desktop or a smartphone. 

Another good tip is to keep your subject lines concise and enticing, as mobile screens will truncate longer text and cut it off. 

Keep your character counts as low as possible, no more than 50 to 60 characters in length.

Remember, although your message may be big, your screen real estate is small.

A mobile-optimized email creates an effortless experience, and that kind of ease is what makes customers hit “buy.”

6. Trigger Abandoned Cart Emails
To win this holiday season, you need to have a strategy for abandoned cart recovery.

These are the easiest sales to capture and the most profitable. Your customers are telling you what they want, and the item is in their cart.  

Now, it’s up to you to convince to purchase.

Send an automated email reminding customers about the items they’ve left behind.  

You can enhance these reminders with more personalized messages like, “We noticed you admired our sapphire diamond bracelet and it’s waiting just for you. Complete your purchase within the next 24 hours for an extra 15 percent discount. Enter offer code XXXXX”    

Abandoned cart emails don’t just remind customers, they make them feel valued.  

An approach like this will immediately increase your conversion rate. Give it a try.

7. Adapt Your Email Strategy Based on Your Analytics
Use the data from your email campaigns to refine and improve your results.  

You need to analyze your metrics such as open rates, click-through rates, and conversion rates to understand what’s working with your audience.  

Experiment with A/B testing different parts of your emails, from the subject lines to your image choices and CTA placements, continually honing your strategy to improve performance.  

Every email is a chance to learn and improve. The more you optimize based on your findings, the more effective and profitable your campaigns will be.

This holiday season, your email marketing strategy should be as meticulously crafted as the jewelry you sell.  

Follow these seven guidelines and craft email messages that inspire, engage, and convert. Show them that your store isn’t just a place to shop, it’s the destination for meaningful, lasting gifts.

By personalizing your approach, creating visually compelling content, and optimizing every message for conversion, you can transform your email marketing into a powerful tool for driving new sales.  

Make your jewelry store the first choice for holiday shoppers looking for that perfect gift.  

Start today and turn this holiday season into your most profitable one yet!

Emmanuel Rahebis the CEO of Smart Age Solutions, a digital ad agency and coveted Premier Google Partner.

The Latest

Pair of Ippolita Lollatini earrings
MajorsDec 19, 2025
MadaLuxe Group Acquires Ippolita

The luxury goods company said founder Ippolita Rostagno will remain at the brand’s helm.

Bulgari CEO Laura Burdese
MajorsDec 19, 2025
LVMH Names New Bulgari CEO

Laura Burdese, who joined the Italian luxury brand in 2022, will take on the role in July.

Harwell Godfrey Lil Buddies
EditorsDec 19, 2025
2025 Jewelry Superlatives: A Yearbook-Style Year in Review

The National Jeweler editors revisit the most noteworthy industry happenings and design trends from 2025.

Recipients Collage 2025 - NJ (1872 x 1050 px) (1872 x 1052 px).png
Brought to you by
Impacting Tomorrow Today

How Jewelers of America’s 20 Under 40 are leading to ensure a brighter future for the jewelry industry.

Front of Jean Schlumberger’s ‘African Cat’ brooch
AuctionsDec 19, 2025
Jean Schlumberger’s ‘African Cat’ Is Purr-Fection

Need a gift for the cat lover who has everything? Look no further than our latest Piece of the Week.

Weekly QuizDec 18, 2025
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
Audemars Piguet Grosse Pièce
AuctionsDec 18, 2025
Audemars Piguet Reclaims Historic Pocket Watch at Auction

It purchased the “Grosse Pièce,” an ultra-complicated Audemars Piguet pocket watch from the ‘20s, for a record-breaking price at Sotheby’s.

Diamond ring in parts
Lab-GrownDec 18, 2025
Kira Jewels Debuts Custom Lab-Grown Diamond Jewelry Service

The lab-grown diamond grower now offers custom engagement and fashion jewelry through its Kira Custom Lab Jewelry service.

roseco-catalog.png
Brought to you by
Roseco Releases New Full-Line Catalog

Roseco’s 704-page catalog showcases new lab-grown diamonds, findings, tools & more—available in print or interactive digital editions.

Terry and Cindy Chandler at AGS Conclave
EditorsDec 18, 2025
Terry Chandler Looks Back on 40 Years of Opportunity, Change, and Friends

Chandler got his start at Michelson Jewelers and has served as DCA president and CEO since 2001. He will retire at the end of the month.

Rendering of Bob’s Watches JFK airport store
WatchesDec 18, 2025
Bob’s Watches to Open Store in New York’s JFK Airport

The boutique is slated to open this week inside Terminal 8, offering pre-owned Rolex watches and more to international travelers.

JamAlert 1872x1052.png
Supplier BulletinDec 18, 2025
Cell Jammers Are Targeting Your Business. Here's How to Beat Them

Sponsored by Digital Monitoring Products

Fabergé egg pendant near gloved hand
CrimeDec 17, 2025
Man Pleads Not Guilty to Swallowing Fabergé Pendant

The special-edition egg pendant ingested in a New Zealand jewelry store was recovered after a six-day wait.

Ashley Zhang Jewelry Snake Necklace, Renato Cipullo Hematite Blaze Necklace, Vanessa Fernandez Studio Curva Wrap Hoops, Hernsdorf Tears of Aphrodite Necklace, Robinson Pelham Tsar Star Earrings, Marla Aaron Nymphenburg Lock, Lof The Valentine Ring
EditorsDec 17, 2025
2025 Jewelry Rewind: The Best Piece of the Week Picks

Associate Editor Natalie Francisco plays favorites with Piece of the Week, selecting a standout piece of jewelry from each month of 2025.

Lucy Hale in Jacquie Aiche’s Love and Desire Campaign
CollectionsDec 17, 2025
Lucy Hale Stars in Jacquie Aiche’s Holiday Campaign

The “Love and Desire” campaign is inspired by the magic that follows when one’s heart leads the way, said the brand.

SSEF logo
GradingDec 17, 2025
SSEF Announces 2025 Scholarship Winners

Two awardees will receive free tuition for an educational course at the Swiss lab, with flights and lodging included.

Pandora Alexander Lacik and Berta de Pablos-Barbier
MajorsDec 16, 2025
Pandora’s New CEO Will Step Up Early

Berta de Pablos-Barbier will replace Alexander Lacik at the start of January, two months earlier than expected.

JAR pendant brooch, fancy intense blue diamond
AuctionsDec 16, 2025
Suzanne Belperron, JAR Shine in Sotheby’s First Auctions at New HQ

Sotheby’s held its first two jewelry sales at the Breuer building last week, and they totaled nearly $44 million.

The Jewelry Symposium logo
Events & AwardsDec 16, 2025
TJS Now Accepting Scholarship Applications for 2026

Winners will receive free registration and lodging for its fourth annual event in Detroit.

Tiffany & Co. logo, Anna Martin, CD Peacock logo
Events & AwardsDec 16, 2025
Diamonds Do Good Names 2026 Award Recipients

The honorees include a notable jewelry brand, an industry veteran, and an independent retailer.

Stock image of gavel
CrimeDec 15, 2025
Men Receive Life Sentences in Home Invasion Murder of Jeweler

Carlos Jose Hernandez and Joshua Zuazo were sentenced to life without the possibility of parole in the 2024 murder of Hussein “Sam” Murray.

Eduard Stefanescu, left, and Sara Yood, right
Policies & IssuesDec 15, 2025
Sara Yood Named Co-Chair of RJC Standards Committee

Yood will serve alongside Eduard Stefanescu, the sustainability manager for C.Hafner, a precious metals refiner in Germany.

MS Rau Aspen rendering
IndependentsDec 15, 2025
M.S. Rau to Open Store in Aspen

The New Orleans jeweler is also hosting pop-up jewelry boutiques in New York City and Dallas.

Tiffany & Co. Paraíba tourmaline jewelry
AuctionsDec 12, 2025
13.54-Carat Paraíba Tourmaline Sets Records at Christie’s

Set in a Tiffany & Co. necklace, it sold for $4.2 million, the highest price and price per carat paid for a Paraíba tourmaline at auction.

David Webb holiday window
MajorsDec 12, 2025
David Webb Reveals Ice-Cold Holiday Window Display

The jeweler’s “Deep Freeze” display showcases its iconic jewelry designs frozen in a vintage icebox.

Oscar Heyman Yellow Green Sphene and Diamond Ring
CollectionsDec 12, 2025
Piece of the Week: Oscar Heyman’s Sphene Ring

Take luxury gifting to new heights this holiday season with the jeweler’s showstopping 12-carat sphene ring.

IGI Design Contest Graphic
Events & AwardsDec 12, 2025
IGI Jewelry Design Contest Now Accepting Submissions

This year's theme is “Unveiling the Depths of the Ocean.”

Jacquie Aiche Alien Heart Eye Inlay Necklace, Cicada Dragonfly Brooch, Harkness After the Rain Earrings
TrendsDec 11, 2025
Pinterest 2026 Trend Report: Brooches, Bold Gold, Cool Blue

In its annual report, Pinterest noted an increase in searches for brooches, heirloom jewelry, and ‘80s luxury.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy