Columnist Lilian Raji wants to walk you through the customer journey. But first, she’d like you to answer a few questions.

Lilian Raji

GemIntro is meant to give a broad introduction to gems and gemology.

Brecken Branstrator

Three industry experts discuss “recycled” gold vs. mined, their challenges and benefits, and how jewelers can navigate the area.

Brecken Branstrator

In the latest article from The Smart Lab, Emmanuel Raheb outlines the website changes jewelers can expect with this new software.

Emmanuel Raheb

It’s full of hundreds of contacts for jewelry-making supplies and services.

Registration for the June 9 event at the Westin Hotel is now open.

Brecken Branstrator

Duvall O’Steen and Jen Cullen Williams explore what the metaverse could mean for luxury in their latest Creative Connecting column.

Color Source Gems’ Jeremy Chalchinsky covered authentic advertising, anti-discrimination policies, and more during an AGS Conclave session.

Lenore Fedow

Peter Smith reflects on the connections he’s made during his time off and explains why change is so hard for everyone.

Peter Smith

The opening keynote will dive into the innovative platforms and technologies changing how retailers engage with customers.

Brecken Branstrator

Hurdle is a fourth-generation jeweler at her family’s store, Hurdle’s Jewelry in Boulder, Colorado.

Ashley Davis

De Beers is supporting the initiative.

Ashley Davis

Peter Smith shares thoughts on the importance of empathy, being honest, investing in employees, and avoiding groupthink.

Peter Smith

The 34th, and final, conference for jewelers is scheduled for May 22-25 in Albuquerque, New Mexico.

Brecken Branstrator

“The Modern Guide to Antique Jewellery” explores antique jewels from the 1700s through the early 20th century.

Lenore Fedow

Peter Smith charts the singer’s unlikely path to sales excellence as a reminder of what jewelers need to look for when hiring salespeople.

Peter Smith

The Association for the Study of Jewelry & Related Arts will host its annual conference virtually on May 21 and 22.

Brecken Branstrator

Emmanuel Raheb outlines four ways brick-and-mortar jewelers can utilize the profile to generate more business.

Emmanuel Raheb

Duvall O’Steen and Jen Cullen Williams advise jewelers on adjusting their email marketing strategy in light of the recent Apple changes.

The scholarships will go to those in underrepresented communities, including BIPOC and LGBTQIA+ students.

Lenore Fedow

Peter Smith shares how a whiteboard can transform a team.

Peter Smith

The soon-to-retire De Beers executive discusses diamond advertising then vs. now, what he’ll miss most about going to work every day, and more.

Last year was great and 2022 has started out strong, but, Sherry Smith notes, myriad factors could impact sales going forward.

Sherry Smith

Laryssa Wirstiuk and Liz Kantner are offering the “Success with Jewelry” series.

Ashley Davis

The deadline for students enrolled in a jewelry program to apply is May 15.