Peter Smith mines the psychology of disgust for insight on the messages we communicate through body language.

Peter Smith

Peter Smith can’t understand why retailers don’t want to know when people are coming into their store and if they are buying.

Peter Smith

When something goes wrong, fix the problem instead of blaming your employer or a fellow employee, Peter Smith writes.

Peter Smith

Many times, customers walk away without buying because of this one thing salespeople neglect to do, Peter Smith writes.

Peter Smith

When it comes to pricing jewelry repairs, you should start by asking a simple question about the piece at hand, Peter Smith writes.

Peter Smith

Peter Smith shares some misconceptions about consumers as well as his belief that product information should be treated like a condiment.

Peter Smith

With jewelry sales coming down from their pandemic highs, retailers need to do all they can to retain existing customers, Peter Smith says.

Peter Smith

A friendly encounter in an airport reminded Peter Smith why the core reasons for visiting physical stores will never change.

Peter Smith

Peter Smith understands retailers’ issues with brands but, he argues, brands work. Here’s why.

Peter Smith

It begins with a “t” and ends with a “c” and is imbued with warmth and positivity, Peter Smith writes.

Peter Smith

Columnist Peter Smith outlines the questions business owners need to ask themselves regardless of how aggressive their 2023 sales goals are.

Peter Smith

Thinking about your sales approach and implementing subtle changes can make a big difference in effectiveness, Peter Smith writes.

Peter Smith

Price is a number written on a tag while value is how good a customer feels when they leave your store, Peter Smith writes.

Peter Smith

The job market is tight, making it paramount for employers to have the type of culture employees really crave, Peter Smith writes.

Peter Smith

Retailers would be wise to embrace this growing segment of the market instead of shunning it, Peter Smith writes.

Peter Smith

Columnist Peter Smith shares a prediction for the year ahead as the jewelry industry faces a possible slowdown.

Peter Smith

After suffering a professional setback, columnist Peter Smith reflects on our ability to bounce back even when the hits keep on coming.

Peter Smith

Discount less and sell more expensive products, Peter Smith writes.

Peter Smith

Peter Smith reflects on the connections he’s made during his time off and explains why change is so hard for everyone.

Peter Smith

Peter Smith shares thoughts on the importance of empathy, being honest, investing in employees, and avoiding groupthink.

Peter Smith

Peter Smith charts the singer’s unlikely path to sales excellence as a reminder of what jewelers need to look for when hiring salespeople.

Peter Smith

Peter Smith shares how a whiteboard can transform a team.

Peter Smith

What changes did you make that are going to help your business endure beyond the current surge in jewelry sales? Peter Smith wants to know.

Peter Smith

A question from an astute young relative has Peter Smith pondering this question in his latest column.

Peter Smith

It’s no doubt diamond sales are booming, but why? Peter Smith explores the complicated reasons why consumers want the stones right now.

Peter Smith