In his latest column, Smith shares multiple reasons why people who look at the glass as being hall full often make better salespeople.
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![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. Peter Smith](https://uploads.nationaljeweler.com/uploads/f3cb2f30703c76a971a11eceb8ee50c3.jpg)
From prioritizing “big rocks” to practicing transparency, Peter Smith explores what it takes to be an effective leader.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. National Jeweler columnist Peter Smith](https://uploads.nationaljeweler.com/uploads/291907a2143b601916626b3326bf8fac.jpg)
Fresh off Jewelry Market Week 2024, Peter Smith separates the positive—retail and product innovation—from the positively annoying.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. National Jeweler columnist Peter Smith](https://uploads.nationaljeweler.com/uploads/2d34eb72f4e87d9c09959599dd33ddcf.jpg)
Why do so many jewelers keep lines that are not selling? Peter Smith thinks the answer lies in these two behavioral principles.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. National Jeweler columnist Peter Smith](https://uploads.nationaljeweler.com/uploads/54d686dae9620e2277d4f6630545b474.jpg)
Peter Smith shares advice from independent jewelers who used losing this cornerstone brand as a catalyst for reinvention.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. National Jeweler columnist Peter Smith](https://uploads.nationaljeweler.com/uploads/77eae45d8b1bc9a76b1de6f82a6b3584.jpg)
Peter Smith is optimistic, particularly for jewelers who do these three things well.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. National Jeweler columnist Peter Smith](https://uploads.nationaljeweler.com/uploads/4f8968794eb6a11ccc017c90fe2f4046.jpg)
Peter Smith has picked a dozen of his favorite expressions to help readers start the new year off right.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. National Jeweler columnist Peter Smith](https://uploads.nationaljeweler.com/uploads/43399771a77940b42686e7acd4360dd0.jpg)
From showing three items to asking the big question, Peter Smith gives tips for promoting a positive sales atmosphere this holiday season.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. National Jeweler columnist Peter Smith](https://uploads.nationaljeweler.com/uploads/5d87c90c94d651d0c9e122c3eea0bb85.jpg)
Does having salespeople take turns waiting on customers make sense for jewelers, their employees, or their customers? Peter Smith opines.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. National Jeweler columnist Peter Smith](https://uploads.nationaljeweler.com/uploads/ffcbbdce102de202ea27648cec5f5995.jpg)
Peter Smith mines the psychology of disgust for insight on the messages we communicate through body language.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. National Jeweler columnist and jewelry sales expert Peter Smith](https://uploads.nationaljeweler.com/uploads/2c18f6fc4ddbea9663834f74946fc6c1.jpg)
Peter Smith can’t understand why retailers don’t want to know when people are coming into their store and if they are buying.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. National Jeweler columnist and jewelry sales expert Peter Smith](https://uploads.nationaljeweler.com/uploads/a674cf6a1524bbc92e35a45c629cf6fe.jpg)
When something goes wrong, fix the problem instead of blaming your employer or a fellow employee, Peter Smith writes.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. Sales expert and author Peter Smith](https://uploads.nationaljeweler.com/uploads/877b0fc7ef0ed6492e2413113b62a1e1.jpg)
Many times, customers walk away without buying because of this one thing salespeople neglect to do, Peter Smith writes.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. National Jeweler columnist and jewelry sales expert Peter Smith](https://uploads.nationaljeweler.com/uploads/9d4d2cb1575260ab84bfcf90c63436de.jpg)
When it comes to pricing jewelry repairs, you should start by asking a simple question about the piece at hand, Peter Smith writes.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. National Jeweler columnist Peter Smith](https://uploads.nationaljeweler.com/uploads/eea30a169aa996791b13062693b80370.jpg)
Peter Smith shares some misconceptions about consumers as well as his belief that product information should be treated like a condiment.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. 2022_Peter Smith.jpg](https://uploads.nationaljeweler.com/uploads/063c3d32a8215e391c0e31bef0c54b9e.jpg)
With jewelry sales coming down from their pandemic highs, retailers need to do all they can to retain existing customers, Peter Smith says.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. 2022_Peter Smith NEW.jpg](https://uploads.nationaljeweler.com/uploads/b706454a5098e03b12743f4e6f76efec.jpg)
A friendly encounter in an airport reminded Peter Smith why the core reasons for visiting physical stores will never change.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. 2022_Peter Smith.jpg](https://uploads.nationaljeweler.com/uploads/1c3968e6e67ce7c352ddd67ccc5aa697.jpg)
Peter Smith understands retailers’ issues with brands but, he argues, brands work. Here’s why.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. 2022_Peter Smith.jpg](https://uploads.nationaljeweler.com/uploads/7a9e7deea128f18822a87a5f3738797c.jpg)
It begins with a “t” and ends with a “c” and is imbued with warmth and positivity, Peter Smith writes.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. 2022_Peter Smith.jpg](https://uploads.nationaljeweler.com/uploads/e2542e107f0420a40457dc27188cd312.jpg)
Columnist Peter Smith outlines the questions business owners need to ask themselves regardless of how aggressive their 2023 sales goals are.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. 2022_Peter Smith NEW.jpg](https://uploads.nationaljeweler.com/uploads/e0c018c0b769010a99fed5fc9cb442ff.jpg)
Thinking about your sales approach and implementing subtle changes can make a big difference in effectiveness, Peter Smith writes.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. 2022_Peter Smith NEW.jpg](https://uploads.nationaljeweler.com/uploads/4eab3134d6804ad2e79f7c34ceba7474.jpg)
Price is a number written on a tag while value is how good a customer feels when they leave your store, Peter Smith writes.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. 2022_Peter Smith NEW.jpg](https://uploads.nationaljeweler.com/uploads/dced49837c7a8b30276cee360c0d026a.jpg)
The job market is tight, making it paramount for employers to have the type of culture employees really crave, Peter Smith writes.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. 2022_Peter Smith.jpg](https://uploads.nationaljeweler.com/uploads/157a7952b1b6d72a1192313f014d4c34.jpg)
Retailers would be wise to embrace this growing segment of the market instead of shunning it, Peter Smith writes.
![Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com. 2022_Peter Smith.jpg](https://uploads.nationaljeweler.com/uploads/1f479a6f44a997050e65f0a5b48d1307.jpg)
Columnist Peter Smith shares a prediction for the year ahead as the jewelry industry faces a possible slowdown.