Smith discusses how managers should handle a top performer's exit, warning that a poor response could have a lasting impact.
A Jewelry Store That Opened in 1832 Is Closing
Cornwell Jewelers is located in Athens, a small town in southeast Ohio that’s home to Ohio University.

She and her sister would “go uptown”—local vernacular for visiting the town’s main drag, Court Street—to shop and catch a matinee before popping into her grandfather’s store with a slice.
Cornwell said she never really considered jewelry as a career, staying local to go to college—she earned a bachelor’s and a master’s from Ohio University, the heartbeat of this small southeast Ohio town—and majoring in education.
But when she completed her master’s in 1994, there came a request: Her mom, Connie Cornwell, asked her to put in a few months at the jewelry store that her family still owned but, at that time, employed no family members.
Cornwell initially said no but eventually relented.
“Probably, I’m a people-pleaser,” she allows. “They asked me and it’s hard to say ‘no’ to your parents when they’ve done so much for you.”
She started working at Cornwell Jewelers in August 1994, learning under the longtime manager until October, when that longtime manager suddenly quit and “really left me kind of holding the bag,” Cornwell said.
She wasn’t going to walk out on a business that, at that point in time, had been in her family for 150-plus years. So she stayed, eventually earning her registered jeweler (RJ) certification from the American Gem Society and attending more than a half-dozen Conclave events in order to learn about the business.
She called the knowledge gained at those annual events a “pivotal part” of her career, a career that was supposed to last about six months but has spanned 25 years.
John Cornwell opened Cornwell Jewelers in 1832, one year after he arrived in Athens to go to college. (Ohio University was founded in 1804 and is the oldest college in Ohio.)
It celebrates its 187th birthday this year and bills itself as the country’s second-oldest family-owned jewelry store.
Kris Cornwell represents the sixth generation involved in the operation of the store, and moved it from South Court Street to its current location, 77 N. Court St., in 2002. The building, she said, dates to the early 1900s and originally was a Pure Oil gas station.
Cornwell was adamant about keeping the store on Court Street, which is lined with college book stores, restaurants and more than its fair share of bars, but chose to move it to a freestanding building that included a parking lot.
Seventeen years later, she knows she needs to move again to survive but just doesn’t want to start all over again, for what she described as a “perfect storm” of reasons.
There is competition from online sellers, which, Cornwell says, has her working harder than ever to stay on top of things and has cut into the business the store does with OU’s 23,000 undergrads.
There also has been a shift in the brick-and-mortar makeup of Court Street.
She knows she would have to move her store off Court Street, where it has been since its founding, to continue but just can’t picture the store anywhere else.
Secondly, three of the five daughters she and her husband have combined are getting ready to leave Athens, which made her reconsider her future, particularly in terms of time and stress.
She also suffered two personal losses last summer that took a toll.
In August, longtime employee Eric Coon, who retired from the store a couple years ago, died suddenly of a heart attack. The following day, she lost her brother-in-law to cancer.
“I love my store but I’ve come to a crossroads and have had to make a really hard decision. I still get upset when customers are sad—it makes me sad,” Cornwell said, her voice breaking. “But I know it’s right and I know I don’t have it in me to move and open another location.
“I don’t want to start again.”
The going-out-of-business sale at Cornwell Jewelers began in late April with postcards mailed to VIP customers to let them know the store would be shutting down.
Cornwell said it will continue through mid-summer or until all the merchandise is sold.
The Latest

The Gemological Institute of America is now a 30 percent stakeholder in Tracr, the De Beers-backed blockchain for diamonds.

The retailer is bringing Rolex Certified Pre-Owned watches to five U.S. cities in 2026 for collectors to see, try on, and purchase.

As gold prices rise, today’s retailers are looking for alternatives at prices that will appeal to wider audiences.

The price of gold has risen, affecting the number of pieces designers make, the materials they use, and how they position themselves.


The jewelry retailer is zeroing in on Zales, Jared, Kay Jewelers, and Blue Nile as it looks to create unique brand identities for each.

Dr. Akinwumi Adesina, a development economist, will head the fund created to help Botswana diversify its economy.

With the trade and customer trust in mind, GIA® developed NextGem™ – on-demand training designed specifically for retail.

Sotheby’s has appointed the former Phillips executive as its global head of private sales and retail in its watches division.

A private collection of five Paraíba tourmalines also will be up for sale at Sotheby’s High Jewelry auction in New York, scheduled for June 16.

The show started by honoring Mildred Marcano, ended with a tearful Beth Anne Bonanno, and recognized a dozen-plus designers in between.

The revamped online diamond marketplace will feature pricing intelligence and data-driven tools for more efficient buying and selling.

The miner said demand for higher-quality emeralds is stable, but there is notable caution in the market.

The “River of Heaven” necklace, our Piece of the Week debuting at Couture, combines 26 salt and pepper diamonds spaced by Tahitian pearls.

This year’s inductees include second-, third-, and fourth-generation jewelers.

The author, speaker, and entrepreneur will give his presentation, “Spiritual Billionaire,” on Saturday morning.

Three-time Grammy award-winning artist Nelly is set to perform at the annual event at Tao Beach on Sunday night.

Signet will integrate the online-only, natural diamond-focused jeweler into Blue Nile, which it wants to position as a higher-end retailer.

These up-and-coming jewelry brands are bringing their distinct aesthetic and unique point-of-view to the Design Atelier for the first time.

The lab’s proprietary diamond cut grade has been expanded to include the popular fancy shape.

This year, it’s what could happen outside of show hours that worries JSA Executive Vice President Scott Guginsky.

High-end fashion houses know how to emotionally connect with customers online. Retail jewelers should take note, Emmanuel Raheb writes.

The designers are the third cohort of mentees from the show’s Belonging @ Couture mentorship program.

Buying discipline at trade shows starts with clarity about your inventory levels, Smith writes.

The trade show’s education series returns, with sessions on retail trends, AI, watches, marketing, corporate responsibility, and more.

The Curated Designer Project has expanded to highlight eight independent jewelry designers during CBG’s Las Vegas show.

Bring a cool tone to your summer jewelry with these white metal pieces.


























