CrimeDec 11, 2024
Former Tiffany & Co. Factory Supervisor Sentenced for Stealing Precious Metals A federal judge gave Benjamin Preacher 59 days in jail, plus 10 months of home confinement and two years of supervised release.
IndependentsSep 18, 2018
The PR Adviser: Why Aren’t More Retailers Opening My Emails?
National Jeweler’s resident PR Adviser, Lilian Raji, responds to a jewelry designer who is feeling ignored.
Lilian Raji is a strategic marketing and public relations adviser. Send questions for The PR Adviser to nationaljeweler@lmrpr.com or contact her at lilian@lmrpr.com.
Well, hello again readers!
I hope you’ve all been able to keep cool this summer. I’ve spent most of it working with clients in Montreal and have fortunately missed the worst of this steaming weather.
Enjoy the last of the sunshine now, as holiday season is around the corner and a broken air conditioner will be a more welcome problem than UPS’ and FedEx’s eventual holiday delivery delays.
Below, I answer my latest question as National Jeweler’s resident PR Adviser, which comes from a jewelry designer experiencing email marketing frustration.
Dear Lilian,
Q. We’ve been sending emails to our retailers showcasing our press coverage, but only about 25 percent are ever opened, and even fewer are clicked through. What are we doing wrong?
Signed,
Why Am I Being Ignored?
A. First, let me say that 25 percent is by no means a paltry open rate. It is about what marketing emails garner on average, across all industries.
Now, dear readers, please have a seat for this next part of my answer. I’m about to say something shocking and I don’t want you to bump your head should you swoon.
Are you ready?
Dear Ms. Ignored, your retail customers don’t matter.
Wait everyone! Please don’t cancel your National Jeweler subscription! Hear me out.
Who is buying your jewelry?
Don’t tell me the store buyer! Let’s try again!
Who is wearing your jewelry? Who are you thinking about when you design your jewelry?
Let’s name the answer to these questions “Elizabeth Taylor,” with the name of this famous jewelry-loving lady standing in for the end consumer. Because, why not?
You’re making your jewelry for Elizabeth Taylor because she’s the one stockpiling your latest masterpieces. And while you’re doing your best to impress the retail store buyer, the retail store buyer is going gaga for Elizabeth Taylor. All Ms. or Mr. Buyer cares about is what Elizabeth Taylor wants.
It’s good that you want Ms. or Mr. Buyer to see your press coverage, but it makes no difference to her or him. If time is money, how much money is she or he earning by looking at your emails?
Your only value to Ms. or Mr. Buyer is what Elizabeth Taylor wants. As long as she continues wanting your pieces, your relationship with the store continues. If she and her friends, however, stop wanting you, so does Ms. or Mr. Buyer.
When I first started in PR, back when
fax machines were more important than emails, I too thought it was important to show retailers press coverage. I remember dutifully compiling press clips for my jewelry and watch clients and doing monthly mailings to their retailers, thinking they’d get excited about all the press my clients’ products were receiving.
Yeah, no.
They appreciated knowing we were out there creating excitement about their inventory. But unless Elizabeth Taylor barreled into their store, clutching a Vogue magazine page showcasing my clients’ jewelry while throwing her JP Morgan Reserve card at the nearest salesperson, they didn’t give a flying fig.
Ahem.
Don’t stop getting press coverage for your collection. How else is Elizabeth Taylor going to know about your jewelry?
As I continue working with business owners one-on-one, especially business owners whose end customer is not the person the business owner is interacting with directly, it’s clear to me, Ms. Ignored, that you don’t realize who has the most power.
The person taking your jewelry home is the most powerful. This is whom you need to impress.
Absolutely take care of your retailer relationships; make sure Ms. or Mr. Buyer and her or his team burst into song and dance when they hear your name.
But remember: Just as you are beholden to Ms. or Mr. Buyer to order your jewelry, Ms. or Mr. Buyer is beholden to Elizabeth Taylor to purchase it.
My close friend is a senior sales rep for a well-known jewelry company. While everyone reading this understands just how rare it is for Saks to offer anything other than memo for its orders, my friend told me that this particular company’s deals with Saks were mostly cash and very little memo.
Why? Because this well-known company has millions of Elizabeth Taylors, and if Saks wanted to continue swiping those Platinum cards, it needed to play ball.
And, to make sure the jewelry company kept acquiring more Elizabeth Taylors, it would happily treat editors at the major magazines to their very own baubles during the holiday season. And when I say “baubles,” I mean the finest quality VVS diamond-somethings the real Elizabeth Taylor would salivate to possess.
So, to answer your question more directly, what you’re doing wrong, Ms. Ignored, is focusing your energy on Ms. or Mr. Store Buyer instead of the most powerful person in the store—the customer.
Use your press and marketing strategy to acquire more Elizabeth Taylors, then I guarantee you Ms. or Mr. Buyer will program her or his Outlook to emit a special tone exclusively for when your emails come through.
You’re probably now wondering how to acquire more Elizabeth Taylors.
Well, my friend, that’s what I’m here for. Email me your pressing PR and marketing questions to answer in my next column, or better yet, invite me to your office!
Until next time, dear friends, stay cool!
Yeah, no.
They appreciated knowing we were out there creating excitement about their inventory. But unless Elizabeth Taylor barreled into their store, clutching a Vogue magazine page showcasing my clients’ jewelry while throwing her JP Morgan Reserve card at the nearest salesperson, they didn’t give a flying fig.
Ahem.
Don’t stop getting press coverage for your collection. How else is Elizabeth Taylor going to know about your jewelry?
As I continue working with business owners one-on-one, especially business owners whose end customer is not the person the business owner is interacting with directly, it’s clear to me, Ms. Ignored, that you don’t realize who has the most power.
The person taking your jewelry home is the most powerful. This is whom you need to impress.
Absolutely take care of your retailer relationships; make sure Ms. or Mr. Buyer and her or his team burst into song and dance when they hear your name.
But remember: Just as you are beholden to Ms. or Mr. Buyer to order your jewelry, Ms. or Mr. Buyer is beholden to Elizabeth Taylor to purchase it.
My close friend is a senior sales rep for a well-known jewelry company. While everyone reading this understands just how rare it is for Saks to offer anything other than memo for its orders, my friend told me that this particular company’s deals with Saks were mostly cash and very little memo.
Why? Because this well-known company has millions of Elizabeth Taylors, and if Saks wanted to continue swiping those Platinum cards, it needed to play ball.
And, to make sure the jewelry company kept acquiring more Elizabeth Taylors, it would happily treat editors at the major magazines to their very own baubles during the holiday season. And when I say “baubles,” I mean the finest quality VVS diamond-somethings the real Elizabeth Taylor would salivate to possess.
So, to answer your question more directly, what you’re doing wrong, Ms. Ignored, is focusing your energy on Ms. or Mr. Store Buyer instead of the most powerful person in the store—the customer.
Use your press and marketing strategy to acquire more Elizabeth Taylors, then I guarantee you Ms. or Mr. Buyer will program her or his Outlook to emit a special tone exclusively for when your emails come through.
You’re probably now wondering how to acquire more Elizabeth Taylors.
Well, my friend, that’s what I’m here for. Email me your pressing PR and marketing questions to answer in my next column, or better yet, invite me to your office!
Until next time, dear friends, stay cool!
More on Independents
The Latest
GradingDec 11, 2024
IGI Set to Go Public Next WeekIn a CNBC interview, CEO Tehmasp Printer discussed the IPO in India and what declining lab-grown diamond prices mean for the company.
AuctionsDec 11, 2024
Sotheby’s Important Watches Sale Fetches $16.6MThe offering included vintage Rolexes, timepieces worn in “Titanic,” Steve McQueen's watch, and a special Citizen pocket watch.
Brought to you by
Advocacy and Excellence: How Jewelers of America Is Committed to Elevating Our Industry For over a century, Jewelers of America has been the voice of the industry and valuable resource to jewelers across the country.
CollectionsDec 11, 2024
Stephanie Gottlieb Brings Natural Diamonds to StudsThe 13-piece “Stephanie Gottlieb x Studs” collection is the piercing studio’s first fine jewelry offering to feature the gemstone.
Weekly QuizDec 05, 2024
This Week’s QuizTest your jewelry news knowledge by answering these questions.
SurveysDec 10, 2024
Jewelry Among Top Sellers on Cyber Monday, Says AdobeAn Adobe Analytics report explored the rise in mobile shopping, the popularity of Buy Now Pay Later options, and peak shopping hours.
Events & AwardsDec 10, 2024
AGTA Launches Scholarship for University of Arizona Geosciences StudentsThe inaugural Dick Greenwood Memorial Scholarship in Gems Science will cover the fall 2025 and spring 2026 semesters.
Brought to you by
Protecting Your Sparkle: Why Screening Has Become Essential While no reputable jeweler would knowingly sell lab-grown stones as natural, it's a growing possibility.
Events & AwardsDec 10, 2024
JA New York To Debut 2 New Pavilions at Spring 2025 ShowA Piazza Italia pavilion will feature Italian designers and manufacturers while “MJSA Showcase” brings over a piece of the MJSA Expo.
CollectionsDec 09, 2024
Ray Griffiths’ First Coffee Table Book Spans 5 Decades of Design“Ray Griffiths: The Works” tells the story of the master jeweler’s career, which started with an apprenticeship in Australia at age 15.
MajorsDec 09, 2024
Thomas Davis, Grant Mobley Join WJA Foundation Board Davis is the director of business development at Select Jewelry Inc., and Mobley is the jewelry and watch editor at the Natural Diamond Council.
FinancialsDec 09, 2024
Movado’s Q3 Sales Down 3% Amid ‘Challenging’ EnvironmentThe retailer has been upping its marketing spend to drive revenue growth and brand awareness.
TrendsDec 06, 2024
Pantone’s Color of the Year Is a Delicious MousseThe color for 2025, “Mocha Mousse,” embodies thoughtful indulgences and everyday pleasures.
CollectionsDec 06, 2024
Piece of the Week: Cocoerow Fine Jewelry’s ‘Kokoro’ PendantThe Yoruba word for ant, “Kokoro” embodies the strength of womanhood in ant society while highlighting responsible sourcing.
FinancialsDec 06, 2024
Roberto Coin Acquisition Gives Watches of Switzerland a Boost in H1The retailer’s jewelry sales doubled, with branded jewelry performing especially well.
FinancialsDec 05, 2024
Signet Jewelers’ Q3 Sales Slide Amid Slow Engagement Ring Sales, Tech IssuesThe jewelry retailer addressed the lab-grown diamond “disruption,” the price of gold, and its holiday weekend performance.
SurveysDec 05, 2024
Consumer Confidence Rises Again in NovemberA more positive view of the current labor market boosted the Conference Board’s index last month.
Events & AwardsDec 05, 2024
Michael S. Krzemnicki to Receive 2024 Bonanno AwardThe director of the Swiss Gemmological Institute (SSEF) will be honored for his impact on gemology and dedication to advancing the science.
Supplier BulletinDec 05, 2024
Join Us For Color's Premier Show: 2025 AGTA GemFair TucsonSponsored by 2025 AGTA GemFair Tucson
Events & AwardsDec 05, 2024
BIJC Announces 2024 ‘Rock the Jewels’ Awards WinnersAt the annual event, in its second year, the organization honored those making remarkable contributions to the jewelry industry.
TrendsDec 05, 2024
Amanda’s Style File: A Blue, Blue, Blue Month Celebrate December babies with 20 pieces of jewelry featuring this month’s birthstones—turquoise, tanzanite, and zircon.
SurveysDec 04, 2024
In-Store Shopping Outpaced Online Over the Holiday Weekend, Says NRF A total of 126 million consumers shopped in stores over the five-day period, about 5 million more than last year.
Lab-GrownDec 04, 2024
GJEPC Says Indian Trade Will Use FTC-Approved Terminology for Lab-Grown DiamondsThe FTC’s Jewelry Guides require “clear and conspicuous” disclosure when advertising lab-grown diamonds.
SourcingDec 04, 2024
Designer Saul Fraiman Retires After 55 YearsThe fine jewelry designer, who came out of retirement in 2017, is putting down his sketchpad for good.
AuctionsDec 04, 2024
30-Carat Pink Diamond Fetches $2.6M at BonhamsThe Type IIa, very light pink colored diamond was the highlight of the recent Hong Kong jewelry auction.
CrimeDec 03, 2024
Man Sentenced to Life in Prison for Murder of Florida JewelerJohn Willard Craiger, 83, fatally shot jeweler Ghazi “Gus” Michel Osta following an argument in the store.
ColumnistsDec 03, 2024
Peter Smith: How a Leadership Hire Can Make or Break a CompanyIn his latest column, Smith provides a list of questions every business needs to be asking their next potential leader.
