5 Things Retailers Should Know About Holiday Shoppers This Year
The National Retail Federation is bullish on the holidays, forecasting retail sales to exceed $1 trillion this year.

In its annual holiday forecast, released last week, the NRF predicted retail sales will grow between 3.7 and 4.2 percent, totaling $1.01 trillion to $1.02 trillion in the period from Nov. 1 to Dec. 31.
While topping $1 trillion is a milestone, year-over-year sales growth is not expected to be quite as strong. Last year, holiday sales rose 4.3 percent year-over-year to $976.1 billion.
“American consumers may be cautious in sentiment yet remain fundamentally strong and continue to drive U.S. economic activity,” NRF President and CEO Matthew Shay said in the organization’s news release.
“We remain bullish about the holiday shopping season and expect that consumers will continue to seek savings in nonessential categories to be able to spend on gifts for loved ones.”
On a media call Thursday, NRF experts discussed the holiday season in detail, from how shoppers are feeling to the impact of tariffs and the government shutdown.
Here are the top five takeaways.
Consumer sentiment is weak, but shoppers likely will spend anyway.
Consumers are facing a variety of headwinds heading into the holiday season, from inflation and tariffs to the government shutdown and geopolitical issues.
All this has put a damper on consumer sentiment, which has fallen for the past six months, as per the Conference Board’s Consumer Confidence Index.
However, how consumers feel and how they spend don’t always align.
“[Consumer] sentiment, by historic standards, continues to be very, very low,” Shay said on the call. “And yet, they continue to spend and power the economy.”
This incongruous behavior has been present for the last five years, he said, since the lows of the pandemic.
A lot of factors play into consumer behavior, but when it comes to the holidays, many shoppers aren’t willing to sacrifice the merriment even when times are tough.
Holidays have taken on an “outsized” importance in recent years, said Shay, with spending around the winter holidays and other holidays nearing or reaching record levels.
Shay described holiday spending on loved ones as “having a moat around it,” insulated from whatever else may be happening in the world.
Money will be siphoned from other categories to cover holiday expenses.
Unfortunately, holiday cheer is not a form of currency, so shoppers will have to adjust their budgets in order to check off everyone on their “nice” list.
Shay said a CEO remarked to him recently that somehow, every year, Santa Claus always comes.
“I think that really captures the way the holiday season goes. People save for it. They plan for it. They prioritize it. And we think that’s going to happen again this year,” said Shay.
NRF Chief Economist and Executive Director of Research Mark Mathews added on the call that as prices of goods rise, consumers will find savings elsewhere, noting some consumers are pulling back on recreational spending and going to restaurants.
Former Chief Economist Jack Kleinhenz stepped down in July after around 15 years in the role but has remained with the NRF as its senior economic advisor, and plans to retire this year, said Shay.
“We expect them to continue to prioritize spending on loved ones and families. And if that costs more, they’re going to save in other areas of the economy,” Mathews said.
A separate NRF holiday survey found consumers plan to spend $890.49 per person on average this year on holiday gifts, food, decorations, and other seasonal items.
This marks the second highest per-person spend in the survey’s 23-year history, said NRF.
Price-sensitive shoppers are looking for a deal.
Speaking of savings, this year’s holiday shoppers are, of course, looking for a deal.
Consumers are price-sensitive and have adjusted their month-to-month spending, noted Shay.
“We know that they’re thinking about things much more deliberately. They’re trading down, looking for less expensive options, and trying to find value wherever they can find it,” he said.
Mathews noted that this year, a higher percentage of consumers are waiting until Thanksgiving/Black Friday weekend to shop.
“We fully expect businesses and retailers to respond to that and make sure those consumers have the opportunity to buy sale and promotional items,” Mathews said.
The government shutdown and tariffs will impact holiday spending.
Due to the federal government shutdown, now the longest in U.S. history, many federal workers are out of work or still technically employed but not receiving a paycheck.
Federal food and nutrition benefits, including the Supplemental Nutrition Assistance Program (SNAP), are mired in uncertainty.
For those traveling for Thanksgiving, the cancellation of flights could complicate their plans.
The shutdown will impact the holiday season and beyond as the loss of private-sector income hurts consumer demand, said the NRF.
“While many negative economic impacts are expected to be temporary, their magnitude will escalate the longer the shutdown lasts,” the organization said in the press release.
As for tariffs, the uncertainty and “stop-and-start nature” has proved to be a challenge for retailers and shoppers alike.
Retailers have gotten creative to try to avoid passing on price increases, noted Shay, but that’s not always possible.
While some retailers could absorb the costs, others have had to raise prices, which can deter deal-oriented shoppers.
Mathews added that low-income households are in an especially difficult position, noting that wages have been decreasing faster for those households and that any excess pandemic savings likely have been spent.
Seasonal hiring is at its lowest level in 15 years.
Retailers are expected to hire seasonal workers to meet demand, but not nearly as many as last year.
The NRF is forecasting that retailers will hire between 265,000 and 365,000 seasonal workers, which it said is in line with a slower-paced labor market.
In 2024, there were 442,000 seasonal hires.
Mathews noted that some of that hiring may have been pulled forward earlier in the years to staff holiday buying events in October.
The ongoing tariff situation also is a factor in hiring as retailers monitor spending and demand to determine whether or not to bring on seasonal help.
From tariffs to the government shutdown, there’s a lot of uncertainty surrounding the holiday season, but the NRF appears confident in the strength of consumer spending.
“We think we have good clarity on the holiday season. Nevertheless, we know that forecasting is increasingly challenging in this environment,” said Shay.
The Latest

Chris Blakeslee has experience at Athleta and Alo Yoga. Kendra Scott will remain on board as executive chair and chief visionary officer.

Kimberly Miller has been promoted to the role.

The “Serenity” charm set with 13 opals is a modern amulet offering protection, guidance, and intention, the brand said.

How Jewelers of America’s 20 Under 40 are leading to ensure a brighter future for the jewelry industry.

“Bridgerton” actresses Hannah Dodd and Claudia Jessie star in the brand’s “Rules to Love By” campaign.


Founded by jeweler and sculptor Ana Khouri, the brand is “expanding the boundaries of what high jewelry can be.”

The jewelry manufacturer and supplier is going with a fiery shade it says symbolizes power and transformation.

Roseco’s 704-page catalog showcases new lab-grown diamonds, findings, tools & more—available in print or interactive digital editions.

The singer-songwriter will make her debut as the French luxury brand’s new ambassador in a campaign for its “Coco Crush” jewelry line.

The nonprofit’s new president and CEO, Annie Doresca, also began her role this month.

As the shopping mall model evolves and online retail grows, Smith shares his predictions for the future of physical stores.

The trade show is slated for Jan. 31-Feb. 2 at The Lighthouse in New York City's Chelsea neighborhood.

January’s birthstone comes in a rainbow of colors, from the traditional red to orange, purple, and green.

The annual report highlights how it supported communities in areas where natural diamonds are mined, crafted, and sold.

Footage of a fight breaking out in the NYC Diamond District was viewed millions of times on Instagram and Facebook.

The supplier has a curated list of must-have tools for jewelers doing in-house custom work this year.

The Signet Jewelers-owned store, which turned 100 last year, calls its new concept stores “The Edit.”

Linda Coutu is rejoining the precious metals provider as its director of sales.

The governing board welcomed two new members, Claire Scragg and Susan Eisen.

Sparkle with festive diamond jewelry as we celebrate the beginning of 2026.

The master jeweler, Olympian, former senator, and Korean War veteran founded the brand Nighthorse Jewelry.

In its annual report, Pinterest noted an increase in searches for brooches, heirloom jewelry, and ‘80s luxury.

Executive Chairman Richard Baker will take over the role as rumors swirl that a bankruptcy filing is imminent for the troubled retailer.

Mohr had just retired in June after more than two decades as Couture’s retailer liaison.

Shekhar Shah of Real Gems Inc. will serve as president of the Indian Diamond & Colorstone Association in 2026.

This year’s good luck charm features the mythical horse Pegasus, and is our first Piece of the Week of the new year.

Articles about crime, engagement rings, and a necklace worn in the World Series generated the most interest among readers.























