5 Things Retailers Should Know About Holiday Shoppers This Year
The National Retail Federation is bullish on the holidays, forecasting retail sales to exceed $1 trillion this year.

In its annual holiday forecast, released last week, the NRF predicted retail sales will grow between 3.7 and 4.2 percent, totaling $1.01 trillion to $1.02 trillion in the period from Nov. 1 to Dec. 31.
While topping $1 trillion is a milestone, year-over-year sales growth is not expected to be quite as strong. Last year, holiday sales rose 4.3 percent year-over-year to $976.1 billion.
“American consumers may be cautious in sentiment yet remain fundamentally strong and continue to drive U.S. economic activity,” NRF President and CEO Matthew Shay said in the organization’s news release.
“We remain bullish about the holiday shopping season and expect that consumers will continue to seek savings in nonessential categories to be able to spend on gifts for loved ones.”
On a media call Thursday, NRF experts discussed the holiday season in detail, from how shoppers are feeling to the impact of tariffs and the government shutdown.
Here are the top five takeaways.
Consumer sentiment is weak, but shoppers likely will spend anyway.
Consumers are facing a variety of headwinds heading into the holiday season, from inflation and tariffs to the government shutdown and geopolitical issues.
All this has put a damper on consumer sentiment, which has fallen for the past six months, as per the Conference Board’s Consumer Confidence Index.
However, how consumers feel and how they spend don’t always align.
“[Consumer] sentiment, by historic standards, continues to be very, very low,” Shay said on the call. “And yet, they continue to spend and power the economy.”
This incongruous behavior has been present for the last five years, he said, since the lows of the pandemic.
A lot of factors play into consumer behavior, but when it comes to the holidays, many shoppers aren’t willing to sacrifice the merriment even when times are tough.
Holidays have taken on an “outsized” importance in recent years, said Shay, with spending around the winter holidays and other holidays nearing or reaching record levels.
Shay described holiday spending on loved ones as “having a moat around it,” insulated from whatever else may be happening in the world.
Money will be siphoned from other categories to cover holiday expenses.
Unfortunately, holiday cheer is not a form of currency, so shoppers will have to adjust their budgets in order to check off everyone on their “nice” list.
Shay said a CEO remarked to him recently that somehow, every year, Santa Claus always comes.
“I think that really captures the way the holiday season goes. People save for it. They plan for it. They prioritize it. And we think that’s going to happen again this year,” said Shay.
NRF Chief Economist and Executive Director of Research Mark Mathews added on the call that as prices of goods rise, consumers will find savings elsewhere, noting some consumers are pulling back on recreational spending and going to restaurants.
Former Chief Economist Jack Kleinhenz stepped down in July after around 15 years in the role but has remained with the NRF as its senior economic advisor, and plans to retire this year, said Shay.
“We expect them to continue to prioritize spending on loved ones and families. And if that costs more, they’re going to save in other areas of the economy,” Mathews said.
A separate NRF holiday survey found consumers plan to spend $890.49 per person on average this year on holiday gifts, food, decorations, and other seasonal items.
This marks the second highest per-person spend in the survey’s 23-year history, said NRF.
Price-sensitive shoppers are looking for a deal.
Speaking of savings, this year’s holiday shoppers are, of course, looking for a deal.
Consumers are price-sensitive and have adjusted their month-to-month spending, noted Shay.
“We know that they’re thinking about things much more deliberately. They’re trading down, looking for less expensive options, and trying to find value wherever they can find it,” he said.
Mathews noted that this year, a higher percentage of consumers are waiting until Thanksgiving/Black Friday weekend to shop.
“We fully expect businesses and retailers to respond to that and make sure those consumers have the opportunity to buy sale and promotional items,” Mathews said.
The government shutdown and tariffs will impact holiday spending.
Due to the federal government shutdown, now the longest in U.S. history, many federal workers are out of work or still technically employed but not receiving a paycheck.
Federal food and nutrition benefits, including the Supplemental Nutrition Assistance Program (SNAP), are mired in uncertainty.
For those traveling for Thanksgiving, the cancellation of flights could complicate their plans.
The shutdown will impact the holiday season and beyond as the loss of private-sector income hurts consumer demand, said the NRF.
“While many negative economic impacts are expected to be temporary, their magnitude will escalate the longer the shutdown lasts,” the organization said in the press release.
As for tariffs, the uncertainty and “stop-and-start nature” has proved to be a challenge for retailers and shoppers alike.
Retailers have gotten creative to try to avoid passing on price increases, noted Shay, but that’s not always possible.
While some retailers could absorb the costs, others have had to raise prices, which can deter deal-oriented shoppers.
Mathews added that low-income households are in an especially difficult position, noting that wages have been decreasing faster for those households and that any excess pandemic savings likely have been spent.
Seasonal hiring is at its lowest level in 15 years.
Retailers are expected to hire seasonal workers to meet demand, but not nearly as many as last year.
The NRF is forecasting that retailers will hire between 265,000 and 365,000 seasonal workers, which it said is in line with a slower-paced labor market.
In 2024, there were 442,000 seasonal hires.
Mathews noted that some of that hiring may have been pulled forward earlier in the years to staff holiday buying events in October.
The ongoing tariff situation also is a factor in hiring as retailers monitor spending and demand to determine whether or not to bring on seasonal help.
From tariffs to the government shutdown, there’s a lot of uncertainty surrounding the holiday season, but the NRF appears confident in the strength of consumer spending.
“We think we have good clarity on the holiday season. Nevertheless, we know that forecasting is increasingly challenging in this environment,” said Shay.
The Latest

Chicago police and members of the U.S. Marshals Service tracked down the 35-year-old suspect earlier this week in St. Louis.

Owners of the Ekapa Mine reportedly filed for liquidation about a week after a mudslide trapped five workers who have yet to be found.

A 10-year alliance has also begun to address the shortage of bench jewelers through scholarships, enhanced programs, and updated equipment.

Every jeweler faces the same challenge: helping customers protect what they love. Here’s the solution designed for today’s jewelry business.

The “Splendente” collection has evolved to feature hardstone letter pendants, including our Piece of the Week, the onyx “R.”


The jewelry collection belonged to “one of society's most glamorous and beautiful women of the mid-20th century,” said the auction house.

The update came as Anglo took its third write-down on the diamond miner and marketer, which lost more than $500 million in 2025.

With refreshed branding, a new website, updated courses, and a pathway for growth, DCA is dedicated to supporting retail staff development.

Emmanuel Raheb discusses the rise of “GEO” and the importance of having well-written, quality content on your website.

Each received around four years for burglarizing a jewelry store and a coffee shop in Simi Valley, California, last May.

Catherine Aulick, a GIA graduate, received the ninth and final Gianmaria Buccellati Foundation Award for Excellence in Jewelry Design.

We asked a jewelry historian, designer, bridal director, and wedding expert what’s trending in engagement rings. Here’s what they said.

Experts from India weigh in the politics, policies, and market dynamics for diamantaires to monitor in 2026 and beyond.

Beth Gerstein discusses the vibe of the new store, what customers want when fine jewelry shopping today, and the details of “Date Night.”

Are arm bands poised to make a comeback? Has red-carpet jewelry become boring? Find out on the second episode of the “My Next Question” podcast.

The Swiss watchmaker is battling declining sales amid a rapid retail expansion, according to a Financial Times report.

The campaign celebrates Giustina Pavanello Rahaminov, the co-founder’s wife and matriarch of the family-owned brand, for her 88th birthday.

Rachel Bennett, a senior jeweler who has been with Borsheims since 2004, earned the award.

After the Supreme Court struck down the IEEPA tariffs, President Trump imposed a 10 percent tax on almost all imports via a different law.

The industry veteran, who was with The Edge Retail Academy for 14 years, joins her husband at the company he founded in 2022.

The vintage signed jewelry retailer chose Miami due to growing client demand in the city and the greater Latin American region.

Former Flight Club executive Jin Lee will bring his experience from the sneaker world to the pre-owned watch marketplace.

Sakamoto, who died in mid-January following a sudden illness, is remembered for his humility and his masterful, architectural designs.

The April event will feature a new VIP shopping day requiring a special ticket.

Bulgari chose the British-Albanian singer-songwriter for her powerful and enduring voice in contemporary culture, the jeweler said.

In a 6-3 ruling, the court said the president exceeded his authority when imposing sweeping tariffs under IEEPA.

Smith encourages salespeople to ask customers questions that elicit the release of oxytocin, the brain’s “feel-good” chemical.
























