Editors

Lessons Learned from the Fire on Chicago’s Jewelers Row

EditorsApr 25, 2019

Lessons Learned from the Fire on Chicago’s Jewelers Row

One year after a fire ripped through the Mallers Building, Editor-in-Chief Michelle Graff catches up with Jewelers Mutual to talk takeaways from the three-alarm blaze.

20190425_John_at_scene.jpg
John Ganga, senior claims examiner at Jewelers Mutual, in the Mallers Building last year, after it was deemed safe to re-enter the structure. The Mallers Building dates from 1912 and houses the Jewelers Center on Chicago’s Jewelers Row.

In the early-morning hours of April 25, 2018, fire tore through the fourth floor of the Mallers Building in Chicago, the 107-year-old structure that houses the Jewelers Center and is the centerpiece of Jewelers Row, akin to the 580 5th Ave. building in the Diamond District here in New York.


The Art Deco-era Mallers Building at 5 South Wabash Ave. is the marquee building on Jewelers Row, the street of jewelry-centric businesses located in downtown Chicago.And like the Diamond District or the gravely endangered Jewelers’ Row in Philadelphia, Chicago’s Jewelers Row houses a concentration of industry professionals—stone setters, casters, polishers, designers, diamond dealers, retailers, and jewelry and watch repairers.

Jewelers Mutual Director of Claims Don Elliot described the Mallers Building specifically as a “little eco-system,” as many of the pieces that enter or are created there get passed from tenant to tenant based on expertise.

This camaraderie remained after the fire, as the occupants helped each other out in the wake of the blaze that destroyed the work areas of more than 40 of the 180-plus jewelry professionals who occupy the building.

On March 6 in Chicago, as the one-year anniversary of the fire approached, a group including Jewelers Mutual executives, retailers and officials from the Chicago Fire Department gathered at the post-fire renovated building to lay out lessons learned.

Following the panel discussion, I caught up with Elliott and John Ganga, senior claims examiner, to talk about their takeaways.

Everyone Worked Together
“It’s cliché,” Ganga said, “but when the worst happens, it really does bring out the best in people. All these guys really worked together.”

The Jewelers Center occupants who did not suffer a lot of damage willingly shared their spaces with others, particularly with the tenants of the fourth floor, which Elliot described as “really devastated.”


Jewelers Mutual Director of Claims Don Elliot
Within a month or two of the fire, most Jewelers Center occupants at least had somewhere to work thanks to both their fellow jewelers and the cooperation of the owners of the Art Deco-era building, who also helped to find everyone at least a temporary space while repairs were underway.

Though the situation in Chicago went as smoothly as possible, with both the landlord and the tenants cooperating, one takeaway from the three-alarm blaze is this: Jewelry businesses need to have an alternative site in mind should their stores or work spaces become

uninhabitable for an extended period of time, Elliot said.

“Most of the time, people don’t think they’re going to have to relocate their business for weeks or months,” he said.

But it happens, whether because of a fire, natural disaster or some other unforeseen event.

Owners need to be able to answer the question: If something happens to your business, where are you going to go?

‘They Call Them Safes for a Reason’
Though early media reports indicated the cause of the fire was believed to be electrical, Ganga and Elliot said ultimately it was undetermined. (A spokesperson for the Chicago Fire Department did not return my call for comment by press time.)


A look inside the Jewelers Center in Chicago’s Mallers Building as it was being repaired post-fire. The building has been 99.9 percent operational for quite some time, though it did not reopen fully until March 2019.

The damage was extensive, and anything that might have provided a clue to the fire’s cause was obliterated.

“Whatever was in [the path of the fire],” Ganga said, “literally burned to ashes.”

Or it was washed away when Chicago firefighters blasted the building with water to extinguish the blaze or rendered unusable by flames topping 1,500 degrees F.

According to “Diamonds” by Eric Burton, a book in the library of the Gemological Institute of America, diamond, the hardest substance on earth, can withstand more heat than any other gemstone, but even it begins to burn and convert to carbon monoxide and dioxide when air temperatures reach 1,290-1,650 degrees Fahrenheit.

Sterling silver (melt temperature of 1,640 degrees F) and 10-, 14-, or 18-karat gold (about 1,700 degrees F) would not have been destroyed, said United Precious Metals Refining Vice President of Sales & Marketing Dave Siminski, but “just turned … into a blob.” (Platinum and palladium, which have melt temperatures of 2,831 degrees F and higher, would have fared better.)


Jewelers Mutual’s John Ganga
All this is to say the losses from the fire really could have added up, but they didn’t, Ganga said, because just about everyone had all their diamonds and gold in the safe.

“They call them safes for a reason,” he said.

The sparing of merchandise in the Chicago Jewelers Row fire underscores the importance of putting everything away in your safe at night, a point Jewelers’ Security Alliance President John J. Kennedy makes regularly for security reasons.

All safes are rated differently. What Jewelers Mutual recommends are safes with an Underwriters Laboratory burglary-resistant rating of UL TRTL 15x6 and above.

That is a safe that is torch- and tool-resistant on all six sides.

Safe Space
In addition to temporary spaces, impacted jewelers also needed temporary safes.

The building’s elevators remained shut down for some time after the fire. That included the freight elevators, which meant, Ganga pointed out, that if you had a safe on the fourth floor that had survived the fire, you still had a problem.

Without an elevator, there was no way of moving the 1,500-pound-plus piece of equipment to a non-damaged part of the building.

For reasons that neither Ganga nor Elliot can fully explain, all the local safe companies were completely out of stock or, as Ganga put it, “There were no safes to be had in Chicago.”

Jewelers Mutual had to have rental safes trucked in from Las Vegas, some of which remained in Chicago, either with jewelers who bought them or the in-need-of-stock safe companies, while a few stragglers were returned to Las Vegas.

Final Tips
Officials from the Chicago Fire Department present at the Jewelers Mutual panel offered a few tips as well, most of which seem like standard, common-sense advice.

Have a functioning smoke detector in your store or work space, and have an evacuation plan detailing various escape routes and a meeting point where you can gather to make sure everyone is accounted for.

Jewelers Mutual said jewelers need to make sure they are ensured to value, which most are, Ganga said, and also need to back up records and other critical data in an off-site location. He recommended backing up data every quarter, if not every month.

Elliot said it’s also a good idea to keep a list of your contacts for companies that supply services or products unique to your business, like showcases, shatter-proof glass, alarm systems, etc., off-site too so it’s accessible in the event of an emergency.
Michelle Graffis the editor-in-chief at National Jeweler, directing the publication’s coverage both online and in print.

The Latest

Sothebys The Desert Rose orangy pink diamond collectors week
AuctionsAug 29, 2025
Sotheby’s UAE Sale to Feature 32-Carat Fancy Vivid Orangy Pink Diamond

The highlight of a single-owner jewelry and watch collection, it’s estimated to fetch up to $7 million at auction this December.

Calvin Klein watch and jewelry campaign
FinancialsAug 29, 2025
Movado’s Q2 Sales Rebound Despite Tariff Impact

CEO Efraim Grinberg noted a resurgence in the fashion watch market.

Mark Davis Bullseye Necklace
CollectionsAug 29, 2025
Piece of the Week: Mark Davis’ ‘Bullseye’ Necklace

The “Bullseye” necklace, with vintage bakelite and peridot, August’s birthstone, is the perfect transitional piece as summer turns to fall.

japac-btyb.png
Brought to you by
Rallying Call for the Jewelry Industry on Tariffs and Other Key Issues

Jewelers of America is leading the charge to protect the industry amidst rising economic threats.

Image #1_Resized.png
Supplier BulletinAug 28, 2025
Clientbook Is Helping Jewelers Turn Clienteling Challenges into Wins with Hands-On Training and Coaching

Sponsored by Clientbook

Weekly QuizAug 29, 2025
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
GIA’s new report for lab-grown diamonds
GradingAug 28, 2025
GIA’s New ‘Quality Assessment’ for Lab-Grown Diamonds Is Coming

It will classify lab-grown stones into one of two categories, “premium” or “standard,” in lieu of giving specific color and clarity grades.

Botswana President Duma Boko
SourcingAug 28, 2025
Botswana Declares Public Health Emergency Amid Diamond Sales Slump

President Duma Boko addressed the country’s medical supply chain crisis in a recent televised address.

rio-article photo-diamond.jpg
Brought to you by
Taking the Moment Head On: How Rio Grande Champions the Present & Future of Fine Jewelry

As a leading global jewelry supplier, Rio Grande is rapidly expanding and developing new solutions to meet the needs of jewelers worldwide.

Afton Robertson-Kanne Borsheims
MajorsAug 28, 2025
Borsheims Names New Jewelry Buyer

Former Free People buyer Afton Robertson-Kanne recently joined the retailer.

Sissy’s Log Cabin Back to School and Bling
IndependentsAug 28, 2025
Sissy’s Log Cabin Donates School Supplies to Memphis Students

The jeweler teamed up with two local organizations for its inaugural “Back to School and Bling” event.

11,685-carat Imboo emerald
SourcingAug 27, 2025
11,685-Carat Emerald Recovered From Zambia’s Kagem Mine

Dubbed the “Imboo,” or “buffalo,” emerald, the rough gemstone is part of Gemfields’ latest emerald auction, which is taking place now.

Shopping cart
SurveysAug 27, 2025
Consumer Confidence Slips in August Amid Job, Income Worries

Plans for dining out, booking vacations, and buying big-ticket items were down.

Mine + Found Play Collection Prize Bubble Locket, Whistle Pendent, Fortune Dice
CollectionsAug 27, 2025
Mined + Found’s New Collection Gets Playful

The “Play” collection centers on nostalgic toys that have kinetic elements to carry playfulness and wonder into adulthood.

CCWW lifesaver necklace
CollectionsAug 26, 2025
Does Your Jewelry Stack Need a Snack?

Designer Christina Puchi, the creative force behind CCWW Designs, has created charms and pendants based on iconic candies and crackers.

Nick Jonas x Fossil Campaign
WatchesAug 26, 2025
Nick Jonas Gets Nostalgic in New Fossil Campaign

The Jonas Brothers star showed off new timepieces against the backdrop of his favorite spots in his home state of New Jersey.

Wally Hinkamp and Donna Hinkamp Warren
IndependentsAug 26, 2025
Hinkamp Jewelers Celebrates 70 Years

The family-owned jeweler in Fayetteville, North Carolina, is in the hands of the second generation.

Emmanuel Raheb
ColumnistsAug 26, 2025
Back to School, Back to Style: Why August is Prime Time for Self-Gifting

In his latest column, Emmanuel Raheb shares tips for encouraging customers to treat themselves to new jewelry.

London Jewelers Rolex East Hampton Boutique Exterior
WatchesAug 25, 2025
London Jewelers Brings Rolex to Historic Hamptons Home

The new stand-alone Rolex boutique is housed in the former Odd Fellows Hall, a landmark built in 1897.

Madison Keys
CollectionsAug 25, 2025
Tennis Star Madison Keys Has the Perfect Necklace for the US Open

The Brilliant Earth ambassador co-designed a diamond medallion featuring meaningful symbols.

Marie Lichtenberg emerald and diamond locket on the 18-karat gold “Rosa” chain
TrendsAug 25, 2025
Amanda’s Style File: That’s a Wrap

Wrap jewelry is more than just a trend; it’s the perfect motif for the coming season of layering, scarves, and pumpkin spice.

WatchTime New York
WatchesAug 25, 2025
WatchTime NY Show Returns for 10th Anniversary Edition

The three-day watch collector show, coming this October, will feature 44 exhibiting brands, as well as a new dinner experience.

Sriram “Ram” Natarajan
GradingAug 22, 2025
Former Head of GIA India Promoted to Oversee Global Operations

Sriram “Ram” Natarajan is now GIA’s senior vice president of laboratory operations and is based out of the lab’s headquarters in Carlsbad.

Retrouvaí Diamond Vein Bond Collar
CollectionsAug 22, 2025
Piece of the Week: Retrouvaí’s ‘Diamond Vein Bond’ Collar

The one-of-a-kind collar represents the beauty of imperfection and the strength to rebuild.

Kendra Scott
MajorsAug 22, 2025
Kendra Scott Returns as CEO of Her Jewelry Empire

Three C-suite executives, including former CEO Tom Nolan, have resigned as part of what the company describes as a “transition.”

Claire’s storefront
MajorsAug 21, 2025
Claire’s Finds Buyer, Could Save up to 950 Stores

The retailer, which recently filed Chapter 11, inked a deal to sell its North American business and intellectual property.

Target CEO Brian Cornell and COO Michael Fiddelke
MajorsAug 21, 2025
Target Names New CEO as Sales Continue to Lag

Target CEO Brian Cornell will step down in February and be replaced by the company’s chief operating officer, Michael Fiddelke.

Jewelers of America in Washington DC
Policies & IssuesAug 21, 2025
JA, IDMA Talk Tariffs With Execs in DC

The group met with the president's senior trade advisor earlier this week to express the industry’s concerns about the effects of tariffs.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy