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CaratLane Names New Chief Sales Officer
Dhaval Raja has been appointed to the role.
CaratLane’s new chief sales officer is Dhaval Raja.
Mumbai, India—Indian jewelry retailer CaratLane has named Dhaval Raja as its new chief sales officer.
In his new role, Raja will lead the company’s sales function across channels and markets, driving business growth, retail excellence, customer experience transformation, and network expansion to continue to strengthen the company’s presence across India.
He will be responsible for driving sales growth, accelerating new store expansion, strengthening retail execution, and leading customer experience transformation initiatives across the network.
He will also work with the leadership team to align sales strategy with CaratLane’s long-term growth ambitions, while enhancing productivity and delivering consistent business performance across channels.
“CaratLane has built a strong reputation for redefining the jewelry-buying experience through innovation, accessibility, and a customer-first approach,” said Raja.
“I look forward to working closely with the leadership team to strengthen sales excellence, expand our retail footprint, enhance customer experience, and contribute to the brand’s next phase of growth.”
Raja brings extensive experience in sales leadership, business expansion, and retail operations to the role.
He is known for his structured leadership style and strong executive organization, CaratLane said, as he brings a sharp focus on building accountable, high-performing teams and fostering collaboration across functions.
Previously, he held the position of chief sales and business officer at Senco Gold & Diamonds, an Indian jewelry retail company.
There, he led the retail, online, corporate, and digital business verticals.
During his tenure, the company achieved rapid growth and a successful public listing.
Raja has also held leadership roles at Raymond Ltd., Raymond Apparel Ltd., and Aditya Birla Fashion & Retail Ltd.
Throughout his career, he has worked closely with cross-functional teams to drive market expansion, improve productivity, and build scalable operating structures that support sustainable business growth.
CaratLane said Raja’s ability to combine commercial insight with operational discipline has enabled organizations to scale effectively while maintaining consistency in execution.
CaratLane operates more than 375 stores internationally, with two locations in the United States—one in New Jersey and another in Texas.
It is owned by The Tata Group, a Mumbai-based multinational conglomerate that owns 30 companies across 10 categories, including Tata Motors, Tata Consultancy Services, Air India, and Jaguar Land Rover.
The Tata Group also owns watch, jewelry, and eyewear brand Titan Company Limited, which is the parent company of CaratLane and Tanishq, among others.
Related stories will be right here …
In his new role, Raja will lead the company’s sales function across channels and markets, driving business growth, retail excellence, customer experience transformation, and network expansion to continue to strengthen the company’s presence across India.
He will be responsible for driving sales growth, accelerating new store expansion, strengthening retail execution, and leading customer experience transformation initiatives across the network.
He will also work with the leadership team to align sales strategy with CaratLane’s long-term growth ambitions, while enhancing productivity and delivering consistent business performance across channels.
“CaratLane has built a strong reputation for redefining the jewelry-buying experience through innovation, accessibility, and a customer-first approach,” said Raja.
“I look forward to working closely with the leadership team to strengthen sales excellence, expand our retail footprint, enhance customer experience, and contribute to the brand’s next phase of growth.”
Raja brings extensive experience in sales leadership, business expansion, and retail operations to the role.
He is known for his structured leadership style and strong executive organization, CaratLane said, as he brings a sharp focus on building accountable, high-performing teams and fostering collaboration across functions.
Previously, he held the position of chief sales and business officer at Senco Gold & Diamonds, an Indian jewelry retail company.
There, he led the retail, online, corporate, and digital business verticals.
During his tenure, the company achieved rapid growth and a successful public listing.
Raja has also held leadership roles at Raymond Ltd., Raymond Apparel Ltd., and Aditya Birla Fashion & Retail Ltd.
Throughout his career, he has worked closely with cross-functional teams to drive market expansion, improve productivity, and build scalable operating structures that support sustainable business growth.
CaratLane said Raja’s ability to combine commercial insight with operational discipline has enabled organizations to scale effectively while maintaining consistency in execution.
CaratLane operates more than 375 stores internationally, with two locations in the United States—one in New Jersey and another in Texas.
It is owned by The Tata Group, a Mumbai-based multinational conglomerate that owns 30 companies across 10 categories, including Tata Motors, Tata Consultancy Services, Air India, and Jaguar Land Rover.
The Tata Group also owns watch, jewelry, and eyewear brand Titan Company Limited, which is the parent company of CaratLane and Tanishq, among others.
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