Brad Campbell, John Liebler Join Clientbook’s Executive Team
Campbell joins the company as vice president of business development while Liebler is the new vice president of operations.

Brad Campbell will serve as vice president of business development while John Liebler joins Clientbook as vice president of operations.
Campbell has a background in both retail operations and vendor partnerships. He most recently served as chief operating officer at Harry Ritchies, where he led a full Clientbook rollout across the chain’s stores.
He also has held leadership positions at IDD and Gabriel & Co., giving him perspective on how retailers and brands can work together effectively.
In his new job as Clientbook’s vice president of business development, Campbell will aim to expand the company’s brand partnership program and work directly with large retailers and jewelry brands to drive successful relationships between brands and sales associates.
“Clientbook sits at the intersection of two worlds I care deeply about—brand storytelling and relationship-based selling,” he said. “I’m thrilled to help more brands and retailers partner with Clientbook to elevate the in-store experience and drive long-term customer loyalty.”
Liebler is a retail operations leader with more than 35 years of experience in the jewelry industry.
He has spent his career optimizing in-store processes, empowering sales associates, and improving clienteling performance at scale.
As Clientbook’s vice president of operations, he will oversee operational efficiency and customer success, ensuring that jewelers adopt the platform and fully leverage it to build lifelong client relationships and drive repeat business.
“Clienteling isn’t just a trend. It’s a business model,” Liebler said. “Clientbook gives jewelers the structure and tools to deliver personalized service every day. I’ve seen firsthand how transformational it can be, and I’m excited to help more jewelers tap into that potential.”
Clientbook CEO Brandon Wright called the addition of Campbell and Liebler “critical” to the future of the company, which includes the launch of managed services, a hands-on offering that will provide jewelers with on-site visits, best-practice playbooks, and training modules to help their sales teams get the most out of the platform.
They both will play a key role in shaping this new program, ensuring that stores have the tools, support, and expertise they need to succeed, Clientbook said.
The Latest

Sponsored by Clientbook

It will classify lab-grown stones into one of two categories, “premium” or “standard,” in lieu of giving specific color and clarity grades.

President Duma Boko addressed the country’s medical supply chain crisis in a recent televised address.

Jewelers of America is leading the charge to protect the industry amidst rising economic threats.

Former Free People buyer Afton Robertson-Kanne recently joined the retailer.


The jeweler teamed up with two local organizations for its inaugural “Back to School and Bling” event.

The singer’s new bling, reportedly a natural old mine-cut diamond, is no paper ring.

As a leading global jewelry supplier, Rio Grande is rapidly expanding and developing new solutions to meet the needs of jewelers worldwide.

Dubbed the “Imboo,” or “buffalo,” emerald, the rough gemstone is part of Gemfields’ latest emerald auction, which is taking place now.

Plans for dining out, booking vacations, and buying big-ticket items were down.

The “Play” collection centers on nostalgic toys that have kinetic elements to carry playfulness and wonder into adulthood.

Designer Christina Puchi, the creative force behind CCWW Designs, has created charms and pendants based on iconic candies and crackers.

The Jonas Brothers star showed off new timepieces against the backdrop of his favorite spots in his home state of New Jersey.

The family-owned jeweler in Fayetteville, North Carolina, is in the hands of the second generation.

In his latest column, Emmanuel Raheb shares tips for encouraging customers to treat themselves to new jewelry.

The new stand-alone Rolex boutique is housed in the former Odd Fellows Hall, a landmark built in 1897.

The Brilliant Earth ambassador co-designed a diamond medallion featuring meaningful symbols.

Wrap jewelry is more than just a trend; it’s the perfect motif for the coming season of layering, scarves, and pumpkin spice.

The three-day watch collector show, coming this October, will feature 44 exhibiting brands, as well as a new dinner experience.

Sriram “Ram” Natarajan is now GIA’s senior vice president of laboratory operations and is based out of the lab’s headquarters in Carlsbad.

The one-of-a-kind collar represents the beauty of imperfection and the strength to rebuild.

Three C-suite executives, including former CEO Tom Nolan, have resigned as part of what the company describes as a “transition.”

The retailer, which recently filed Chapter 11, inked a deal to sell its North American business and intellectual property.

Target CEO Brian Cornell will step down in February and be replaced by the company’s chief operating officer, Michael Fiddelke.

The group met with the president's senior trade advisor earlier this week to express the industry’s concerns about the effects of tariffs.

The pop-up will display this year's Tiffany & Co. Singles Championship trophies along with a diamond-encrusted tennis racket and ball.

The New Hampshire-based store has expanded to Boston, propelled by the success of Alex Bellman’s TikTok page, “The Truthful Jeweler.”