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Brad Campbell, John Liebler Join Clientbook’s Executive Team
Campbell joins the company as vice president of business development while Liebler is the new vice president of operations.
Jewelry industry veterans Brad Campbell, left, and John Liebler have joined Clientbook, a digital clienteling platform built specifically for the jewelry industry. (Photos courtesy of Clientbook)
Lehi, Utah—Clientbook is adding to its executive team with the hire of two jewelry industry veterans who both have decades of retail experience.
Brad Campbell will serve as vice president of business development while John Liebler joins Clientbook as vice president of operations.
Campbell has a background in both retail operations and vendor partnerships. He most recently served as chief operating officer at Harry Ritchies, where he led a full Clientbook rollout across the chain’s stores.
He also has held leadership positions at IDD and Gabriel & Co., giving him perspective on how retailers and brands can work together effectively.
In his new job as Clientbook’s vice president of business development, Campbell will aim to expand the company’s brand partnership program and work directly with large retailers and jewelry brands to drive successful relationships between brands and sales associates.
“Clientbook sits at the intersection of two worlds I care deeply about—brand storytelling and relationship-based selling,” he said. “I’m thrilled to help more brands and retailers partner with Clientbook to elevate the in-store experience and drive long-term customer loyalty.”
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Brad Campbell will serve as vice president of business development while John Liebler joins Clientbook as vice president of operations.
Campbell has a background in both retail operations and vendor partnerships. He most recently served as chief operating officer at Harry Ritchies, where he led a full Clientbook rollout across the chain’s stores.
He also has held leadership positions at IDD and Gabriel & Co., giving him perspective on how retailers and brands can work together effectively.
In his new job as Clientbook’s vice president of business development, Campbell will aim to expand the company’s brand partnership program and work directly with large retailers and jewelry brands to drive successful relationships between brands and sales associates.
“Clientbook sits at the intersection of two worlds I care deeply about—brand storytelling and relationship-based selling,” he said. “I’m thrilled to help more brands and retailers partner with Clientbook to elevate the in-store experience and drive long-term customer loyalty.”
Liebler is a retail operations leader with more than 35 years of experience in the jewelry industry.
He has spent his career optimizing in-store processes, empowering sales associates, and improving clienteling performance at scale.
As Clientbook’s vice president of operations, he will oversee operational efficiency and customer success, ensuring that jewelers adopt the platform and fully leverage it to build lifelong client relationships and drive repeat business.
“Clienteling isn’t just a trend. It’s a business model,” Liebler said. “Clientbook gives jewelers the structure and tools to deliver personalized service every day. I’ve seen firsthand how transformational it can be, and I’m excited to help more jewelers tap into that potential.”
Clientbook CEO Brandon Wright called the addition of Campbell and Liebler “critical” to the future of the company, which includes the launch of managed services, a hands-on offering that will provide jewelers with on-site visits, best-practice playbooks, and training modules to help their sales teams get the most out of the platform.
They both will play a key role in shaping this new program, ensuring that stores have the tools, support, and expertise they need to succeed, Clientbook said.
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