TechnologyDec 09, 2025
Gemvision Releases Updated MatrixGoldTechnologyJan 27, 2026
Clientbook Launches Appointment Booking Tool
The new tool can assign the appropriate associate based on the client or appointment type and automate personalized text message follow-ups.
Clientbook has launched a new appointment booking feature, available now for its Elite subscription customers.
Lehi, Utah—Clientbook, a customer relationship manager solution for jewelers, has launched a new appointment booking feature.
The tool, created to combat declining walk-in traffic, is designed to help jewelry retailers turn digital interest into high-value, in-store appointments that Clientbook said convert at 70 to 90 percent, or triple the rate of traditional foot traffic.
It is made to work with jewelers’ sales workflows.
Key features of the tool include linking store sales to specific appointments to see the true return on investment and automated text message reminders designed to reduce no-shows.
The tool also automatically pairs appointment requests with the client’s preferred associate or the staff member best suited for the repair or sale type, and it also works with the jeweler’s existing point-of-sale system to ensure a client’s wishlist and purchase history are readily available.
"The jewelry industry is shifting from a ‘waiting' game to a 'proactive' game," said Todd Ericksen, vice president of product at Clientbook.
"We know that when customers book, they buy. Our goal with this launch is to give independent jewelers the tools to provide a luxury, white-glove experience before the customer even walks through the door."
Related stories will be right here …
The tool, created to combat declining walk-in traffic, is designed to help jewelry retailers turn digital interest into high-value, in-store appointments that Clientbook said convert at 70 to 90 percent, or triple the rate of traditional foot traffic.
It is made to work with jewelers’ sales workflows.
Key features of the tool include linking store sales to specific appointments to see the true return on investment and automated text message reminders designed to reduce no-shows.
The tool also automatically pairs appointment requests with the client’s preferred associate or the staff member best suited for the repair or sale type, and it also works with the jeweler’s existing point-of-sale system to ensure a client’s wishlist and purchase history are readily available.
"The jewelry industry is shifting from a ‘waiting' game to a 'proactive' game," said Todd Ericksen, vice president of product at Clientbook.
"We know that when customers book, they buy. Our goal with this launch is to give independent jewelers the tools to provide a luxury, white-glove experience before the customer even walks through the door."
The company shared how the tool helped one bridal jewelry-focused retailer.
The jeweler’s appointment requests were going to a general inbox, which then required someone to figure out where to send them. With the new appointments tool, the company generated 1,283 appointments in a single month, Clientbook said.
"Walk-in traffic isn't coming back to what it was," said Ericksen.
"The stores that are winning aren't waiting for customers to show up—they're giving customers a reason to come in. Appointments do that. And now jewelers can finally track whether those appointments are actually driving revenue."
Clientbook Appointments is available now as part of the Clientbook Elite subscription tier. Existing Elite customers gain immediate access at no additional cost.
Signature-tier customers can upgrade to access the new functionality.
For more information about Clientbook Appointments or to book a demo, visit its website.
More on Technology
The Latest
CollectionsJan 27, 2026
De Beers London, GemFair Debut New Collection Highlighting Artisanal DiamondsThe collection marks the first time GemFair’s artisanal diamonds will be brought directly to consumers.
SourcingJan 27, 2026
GemGuide Launches Pricing for Montana SapphiresThe initial charts are for blue, teal, and green material, each grouped into three charts categorized as good, fine, and extra fine.
SourcingJan 26, 2026
Tucson Preview 2026: Earthy Tones and Innovative Shapes Buyers are expected to gravitate toward gemstones that have a little something special, just like last year.
Brought to you by
How Jewelers Can Fight Back Against Cell JammersCriminals are using cell jammers to disable alarms, but new technology like JamAlert™ can stop them.
SourcingJan 26, 2026
Angolan Diamond Cos. Join NDC as Rio Tinto, Murowa Exit Endiama and Sodiam will contribute money to the marketing of natural diamonds as new members of the Natural Diamond Council.
Weekly QuizJan 22, 2026
This Week’s QuizTest your jewelry news knowledge by answering these questions.
MajorsJan 26, 2026
Francesca’s To Close All StoresThe retailer operates more than 450 boutiques across 45 states, according to its website.
MajorsJan 26, 2026
BIJC Names 5 New Board MembersThe new members’ skills span communications, business development, advocacy, and industry leadership.
Brought to you by
Impacting Tomorrow TodayHow Jewelers of America’s 20 Under 40 are leading to ensure a brighter future for the jewelry industry.
CollectionsJan 26, 2026
Tiffany & Co. Celebrates 189 Years of Love StoriesThe jeweler’s 2026 Valentine’s Day campaign, “Celebrating Love Stories Since 1837,” includes a short firm starring actress Adria Arjona.
GradingJan 26, 2026
DCA Updates Colored Gemstone CourseThe new features include interactive flashcards and scenario-based roleplay with AI tools.
MajorsJan 23, 2026
Watches of Switzerland Acquires 4-Store Jewelry Chain in TexasFamily-owned jewelry and watch retailer Deutsch & Deutsch has stores in El Paso, Laredo, McAllen, and Victoria.
WatchesJan 23, 2026
Damiani Group to Acquire Baume & MercierThe Italian luxury company purchased the nearly 200-year-old Swiss watch brand from Richemont.
TrendsJan 23, 2026
Martin Katz’s Earrings Call to Mind Wintry Weather Micro-set with hundreds of diamonds, these snowflake earrings recreate “winter’s most elegant silhouette,” and are our Piece of the Week.
MajorsJan 23, 2026
Rembrandt Charms Names New Director of Creative, Brand StrategyElla Blum was appointed to the newly created role.
Supplier BulletinJan 22, 2026
The Rise of Centralized Sourcing in the Colored Gemstone MarketSponsored by RapNet
MajorsJan 22, 2026
Lugano Diamonds Finds a BuyerInvestment firm Enhanced Retail Funding, a division of Gordon Brothers, was the successful bidder.
SourcingJan 22, 2026
De Beers To Release ‘A Diamond Is Forever’ BookIt explores the history of the iconic tagline and the company’s strategy to redefine the role of diamonds in society.
MajorsJan 22, 2026
Swarovski Appoints New North America PresidentRetail veteran Sindhu Culas has stepped into the role.
MajorsJan 22, 2026
Stuller Names New Chief Merchandising, Marketing, Sales OfficerTaylor Burgess, who has been at Stuller since 2013, was promoted to the newly created role.
PodcastsJan 21, 2026
Episode 1: High Gold Prices, the Diamond Dilemma, & What’s NextWas 2025 a good year for jewelers? Did lab-grown diamonds outsell natural? Find out on the first episode of the “My Next Question” podcast.
EditorsJan 21, 2026
6 Jewelry Designers Poised to Have a Breakout Year in 2026Whether you recognize their jewels or are just discovering them now, these designers’ talent and vision make them ones to watch this year.
CrimeJan 21, 2026
4 Men Charged in $1.7M California Smash-and-Grab Jewelry Store RobberyPlus, JSA’s Scott Guginsky discusses the need for jewelers to take more precautions as the gold price continues to climb.
IndependentsJan 21, 2026
Delaware Jeweler Felice Morris Dies at 91Morris’ most cherished role was being a mother and grandmother, her family said.
CollectionsJan 21, 2026
Bulgari Weaves New Collection of ‘Vimini’ Creations“Vimini” is the first chapter of the “Bulgari Eternal” collection that merges archival pieces with modern creations.
Events & AwardsJan 21, 2026
Jewelers Mutual’s ‘Conversations’ Retreat Returns to Discuss AIThe third edition will be held in Half Moon Bay, California, in April.
Events & AwardsJan 20, 2026
These Are the 5 Finalists for the David Yurman Gem Awards GrantThe grant is in its first year and was created to recognize an exceptional fine jewelry designer whose star is on the rise.
ColumnistsJan 20, 2026
First-Party Data Is the Most Valuable Asset Jewelers Have in 2026Data built on trust, not tracking, will be key to success going forward, as the era of “borrowed attention” ends, Emmanuel Raheb writes.
