TechnologyDec 09, 2025
Gemvision Releases Updated MatrixGoldTechnologyJan 27, 2026
Clientbook Launches Appointment Booking Tool
The new tool can assign the appropriate associate based on the client or appointment type and automate personalized text message follow-ups.
Clientbook has launched a new appointment booking feature, available now for its Elite subscription customers.
Lehi, Utah—Clientbook, a customer relationship manager solution for jewelers, has launched a new appointment booking feature.
The tool, created to combat declining walk-in traffic, is designed to help jewelry retailers turn digital interest into high-value, in-store appointments that Clientbook said convert at 70 to 90 percent, or triple the rate of traditional foot traffic.
It is made to work with jewelers’ sales workflows.
Key features of the tool include linking store sales to specific appointments to see the true return on investment and automated text message reminders designed to reduce no-shows.
The tool also automatically pairs appointment requests with the client’s preferred associate or the staff member best suited for the repair or sale type, and it also works with the jeweler’s existing point-of-sale system to ensure a client’s wishlist and purchase history are readily available.
"The jewelry industry is shifting from a ‘waiting' game to a 'proactive' game," said Todd Ericksen, vice president of product at Clientbook.
"We know that when customers book, they buy. Our goal with this launch is to give independent jewelers the tools to provide a luxury, white-glove experience before the customer even walks through the door."
Related stories will be right here …
The tool, created to combat declining walk-in traffic, is designed to help jewelry retailers turn digital interest into high-value, in-store appointments that Clientbook said convert at 70 to 90 percent, or triple the rate of traditional foot traffic.
It is made to work with jewelers’ sales workflows.
Key features of the tool include linking store sales to specific appointments to see the true return on investment and automated text message reminders designed to reduce no-shows.
The tool also automatically pairs appointment requests with the client’s preferred associate or the staff member best suited for the repair or sale type, and it also works with the jeweler’s existing point-of-sale system to ensure a client’s wishlist and purchase history are readily available.
"The jewelry industry is shifting from a ‘waiting' game to a 'proactive' game," said Todd Ericksen, vice president of product at Clientbook.
"We know that when customers book, they buy. Our goal with this launch is to give independent jewelers the tools to provide a luxury, white-glove experience before the customer even walks through the door."
The company shared how the tool helped one bridal jewelry-focused retailer.
The jeweler’s appointment requests were going to a general inbox, which then required someone to figure out where to send them. With the new appointments tool, the company generated 1,283 appointments in a single month, Clientbook said.
"Walk-in traffic isn't coming back to what it was," said Ericksen.
"The stores that are winning aren't waiting for customers to show up—they're giving customers a reason to come in. Appointments do that. And now jewelers can finally track whether those appointments are actually driving revenue."
Clientbook Appointments is available now as part of the Clientbook Elite subscription tier. Existing Elite customers gain immediate access at no additional cost.
Signature-tier customers can upgrade to access the new functionality.
For more information about Clientbook Appointments or to book a demo, visit its website.
Editors' Picks
Sponsored by
More on Technology
The Latest
AuctionsJun 12, 2026
16th-Century ‘Hogback’ Diamond Ring Going Up for Auction in LondonFound by a metal detectorist, the ring likely belonged to a wealthy, possibly royal, owner, said Noonans.
CollectionsJun 12, 2026
Chouette Designs To Launch Collection Celebrating All Types of LoveOur Pride Month Piece of the Week, the “Margaux” ring, is part of the wife-and-wife team’s new “Lovestoned” collection.
Events & AwardsJun 12, 2026
CBG Announces Plans for Phoenix ShowThe group has named the keynote speaker and announced a new pavilion for its next event, which is slated for September.
Brought to you by
All Eyes on Gold Prices. Alternatives to Look For. And What to BEWARE of in VegasAs gold prices rise, today’s retailers are looking for alternatives at prices that will appeal to wider audiences.
EditorsJun 11, 2026
This Was the Best Animal Jewelry in Las Vegas From lions and hippos to snails and fish, Senior Editor Lenore Fedow wrangles her picks for cutest jewelry critters in Las Vegas.
Weekly QuizJun 11, 2026
This Week’s QuizTest your jewelry news knowledge by answering these questions.
SourcingJun 11, 2026
Grandview Klein, London Jewelers Partner To Cut 63-Carat RoughThe big stone will be fashioned into a 20.26-carat diamond in celebration of the retailer’s 100th anniversary this year.
MajorsJun 11, 2026
Former Cartier Creative Director To Head Chanel’s Jewelry Creation StudioMarie-Laure Cérède will join Chanel as the new director of its jewelry creation studio, starting in October.
Brought to you by
How Modern Training Is Becoming a Competitive Advantage for Jewelry RetailersWith the trade and customer trust in mind, GIA® developed NextGem™ – on-demand training designed specifically for retail.
Lab-GrownJun 11, 2026
Smiling Rocks’ ‘Wish Jar’ Generates 100+ Wishes in Las Vegas At the JCK show, the lab-grown diamond brand teamed up with Jewelers for Children to support Make-A-Wish India.
SourcingJun 11, 2026
Signet Jewelers Exec Joins Diamonds Do Good BoardIlana McCabe is Signet’s vice president of public relations and brand communications.
AuctionsJun 10, 2026
31.62-Carat ‘Azure Blue’ Diamond Sells For $8M+ at Christie’sIt was a banner day for blue gemstones, with another blue diamond topping $8 million and a 41-carat sapphire going for $2.3 million.
MajorsJun 10, 2026
Saks Global Receives Bankruptcy Court Approval for ReorganizationThe approval means the retailer is on track to exit bankruptcy proceedings this summer.
CrimeJun 10, 2026
2 Suspects Arrested in Texas Jewelry Store RobberyThe men are believed to be part of the group of several masked suspects that robbed Marc Robinson Jewelers in April.
CollectionsJun 10, 2026
Sylvie Debuts ‘Elevated’ Bridal Collection Inspired By Designer’s RingThe bridal-focused brand is also launching its Custom Atelier this summer, a digital custom design tool for its authorized retailers.
EditorsJun 09, 2026
Q&A: Al Cook on the Lab-Grown ‘Bubble,’ Dwindling Diamond Supply The De Beers Group CEO also discussed tariffs, Desert Diamonds, and the pending sale of De Beers in an interview with Michelle Graff.
MajorsJun 09, 2026
Wilkerson's Russ Whitehouse RetiresThe industry veteran is bringing his 56-year run in the fine jewelry sector to an end.
Events & AwardsJun 09, 2026
Pride Month Panel to Highlight LGBTQ+ Jewelry VoicesThe panel discussion will feature LGBTQ+ leaders across the jewelry, luxury, and creative industries.
CollectionsJun 09, 2026
Marie Lichtenberg’s New Capsule Collection Is a Smash, LiterallyInspired by a locket that got run over, the “Smash” capsule collection reimagines the shape of Lichtenberg’s signature style.
MajorsJun 09, 2026
Frederick Goldman Names Director of Sales for SoutheastThe company has promoted Katherine Whitacre to the role.
MajorsJun 08, 2026
Stuller Expands Selection of Lab-Grown Diamonds, Demi-Fine JewelryThe jewelry manufacturer has added Taylor Swift-esque diamond shapes, and more silver, gold vermeil, and gold-plated jewelry.
SourcingJun 08, 2026
Sally Morrison to Depart De Beers This Summer Morrison has been marketing diamonds on and off since the early 2000s and said she is leaving to “pursue new projects.”
TrendsJun 08, 2026
Amanda’s Style File: June’s Birthstone TrioThose born in June can celebrate with pearl, alexandrite, and moonstone jewelry.
IndependentsJun 05, 2026
Pennsylvania Jewelry Store To Close After 79 YearsJim Springer, owner of Dunkelberger’s Fine Jewelry, is heading into retirement.
SurveysJun 05, 2026
Consumers to Cut Back on Spending Amid Rising Prices, Survey Shows When conducting its May consumer confidence survey, The Conference Board asked extra questions about consumers’ budgeting strategies.
CollectionsJun 05, 2026
Rebel Jewelry’s Charm Symbolizes Perseverance for Pride MonthThe “Tunnel” charm, our Piece of the Week, celebrates Pride Month with its design inspired by hope and the light at the end of the tunnel.
SourcingJun 05, 2026
State of Diamonds: The Way Forward for Natural DiamondsThe jewelry industry is reassessing its positioning as Gen Z reshapes the retail landscape and lab grown continues to gain market share.
AuctionsJun 04, 2026
Treasures from Maurice Tempelsman’s ‘Marvelous’ Life Head to AuctionUp for auction at Sotheby’s, the collection of Tempelsman’s personal effects includes a Cartier Tank watch Jackie O. gifted him.
