MajorsJul 11, 2023
Signet Once Again Moves Up NRF ‘Top 100’ Retailers ListMajorsJul 13, 2023
Signet Has Made Another Acquisition
The move is part of the retailer’s plan to grow its services segment into a $1 billion business.
The Service Jewelry Repair showroom in Brentwood, Tennessee. Signet Jewelers has acquired the company’s assets as it looks to expand its services segment.
Akron, Ohio—Signet Jewelers Ltd. has announced another acquisition as it continues to expand its services segment.
On a call with National Jeweler Wednesday afternoon, Chief Financial, Strategy and Services Officer Joan Hilson said the company has acquired the assets of the Service Jewelry Repair National Repair Center, or SJR.
The price of the acquisition was not disclosed, though Signet confirmed it will retain SJR’s employees, who will become Signet employees and remain in their current location.
Located in Brentwood, Tennessee, a suburb of Nashville, SJR is a full-service jeweler, watch repair center, and retailer.
Formerly owned by now-closed Service Merchandise, the company opened its first location in Madison, Tennessee, in 2002.
According to its website, it expanded in 2003, opening a national repair center in Brentwood that currently services more than 4,000 stores across the country.
The acquisition, “unlocks new capabilities for us with the ability to perform our own in-house watch repairs as SJR is certified to work on all major watch brands,” noted Hilson.
She also said the jeweler has plans for the recently closed Blue Nile fulfillment center in Seattle, which it will transition into a central repair center that will service all Signet’s banners.
“The capabilities that SJR and the Blue Nile center bring will complement the capabilities of our existing team of 1,800 jewelers and further positions Signet as the most prominent service provider in the industry today,” said Hilson.
Related stories will be right here …
On a call with National Jeweler Wednesday afternoon, Chief Financial, Strategy and Services Officer Joan Hilson said the company has acquired the assets of the Service Jewelry Repair National Repair Center, or SJR.
The price of the acquisition was not disclosed, though Signet confirmed it will retain SJR’s employees, who will become Signet employees and remain in their current location.
Located in Brentwood, Tennessee, a suburb of Nashville, SJR is a full-service jeweler, watch repair center, and retailer.
Formerly owned by now-closed Service Merchandise, the company opened its first location in Madison, Tennessee, in 2002.
According to its website, it expanded in 2003, opening a national repair center in Brentwood that currently services more than 4,000 stores across the country.
The acquisition, “unlocks new capabilities for us with the ability to perform our own in-house watch repairs as SJR is certified to work on all major watch brands,” noted Hilson.
She also said the jeweler has plans for the recently closed Blue Nile fulfillment center in Seattle, which it will transition into a central repair center that will service all Signet’s banners.
“The capabilities that SJR and the Blue Nile center bring will complement the capabilities of our existing team of 1,800 jewelers and further positions Signet as the most prominent service provider in the industry today,” said Hilson.
Signet has been bulking up its services segment in recent quarters.
Its services portfolio includes Rocksbox, the jewelry subscription business it acquired in 2021, as well as appraisals at select Kay Jewelers stores; a new insurance program at Jared, Kay and Zales; and the continued rollout of its Vault Rewards customer loyalty program.
The company wants to grow its services from a $500 million business into a $1.2 billion business, Hilson said Wednesday.
The acquisitions and new programs are “an example of our Inspiring Brilliance strategy in action as we continue to leverage the strength of our balance sheet to reinvest back into our business,” she said.
The locations of the service centers, one near the East and West coasts, will improve turnaround time while supporting the Jared Foundry locations, a custom jewelry design experience within select Jared locations.
Signet believes customization has the potential to become a $700 million business for it over time, said Hilson.
“It will also help us establish a B2B business, as well as a mail-in [repairs] business that will open up sizable growth,” she said.
“We’re excited about the advantages that it can bring for Signet’s growth strategy but also [it will] bring confidence to our customers that they’re building a relationship with a jeweler that can support not only new purchases but any repair and service needs that they have.”
Signet Jewelers sits atop National Jeweler’s $100 Million Supersellers and Top 50 Specialty Jewelers lists, with more than $7 billion in sales last year and more than 2,800 stores across North America.
Editors' Picks
Sponsored by
More on Majors
The Latest
CollectionsJan 29, 2026
Ghirardelli’s ‘Chocolocket’ Returns for Valentine’s DayThe chocolatier is bringing back its chocolate-inspired locket, offering sets of two to celebrate “perfect pairs.”
AuctionsJan 29, 2026
These Were Bonhams’ Top 10 Jewelry Lots in 2025The top lot of the year was a 1930s Cartier tiara owned by Nancy, Viscountess Astor, which sold for $1.2 million in London last summer.
SourcingJan 29, 2026
Stuller Website to Mark AGTA-Sourced GemstonesAny gemstones on Stuller.com that were sourced by an AGTA vendor member will now bear the association’s logo.
Brought to you by
The MJSA Mentor & Apprenticeship Program: Attracting & Training the Next Generation of Bench JewelersLaunched in 2023, the program will help the passing of knowledge between generations and alleviate the shortage of bench jewelers.
WatchesJan 29, 2026
Audemars Piguet Opens AP House in AtlantaThe Swiss watchmaker has brought its latest immersive boutique to Atlanta, a city it described as “an epicenter of music and storytelling.”
Weekly QuizJan 29, 2026
This Week’s QuizTest your jewelry news knowledge by answering these questions.
SourcingJan 28, 2026
Ethical Gem Fair to Debut Designer Showcase in TucsonThe new addition will feature finished jewelry created using “consciously sourced” gemstones.
ColumnistsJan 28, 2026
Peter Smith: Setting the Next Generation Up for SuccessIn his new column, Smith advises playing to your successor's strengths and resisting the urge to become a backseat driver.
Brought to you by
How Jewelers Can Fight Back Against Cell JammersCriminals are using cell jammers to disable alarms, but new technology like JamAlert™ can stop them.
SurveysJan 28, 2026
Consumer Confidence Falls Below Pandemic Lows in JanuaryThe index fell to its lowest level since May 2014 amid concerns about the present and the future.
IndependentsJan 28, 2026
Foundrae Heads to Aspen for Latest Store OpeningThe new store in Aspen, Colorado, takes inspiration from a stately library for its intimate yet elevated interior design.
FinancialsJan 28, 2026
Tiffany & Co., Bulgari Sales Resilient as LVMH’s 2025 Sales SlipThe brands’ high jewelry collections performed especially well last year despite a challenging environment.
CollectionsJan 27, 2026
De Beers London, GemFair Debut New Collection Highlighting Artisanal DiamondsThe collection marks the first time GemFair’s artisanal diamonds will be brought directly to consumers.
SourcingJan 27, 2026
GemGuide Launches Pricing for Montana SapphiresThe initial charts are for blue, teal, and green material, each grouped into three charts categorized as good, fine, and extra fine.
TechnologyJan 27, 2026
Clientbook Launches Appointment Booking ToolThe new tool can assign the appropriate associate based on the client or appointment type and automate personalized text message follow-ups.
SourcingJan 26, 2026
Tucson Preview 2026: Earthy Tones and Innovative Shapes Buyers are expected to gravitate toward gemstones that have a little something special, just like last year.
SourcingJan 26, 2026
Angolan Diamond Cos. Join NDC as Rio Tinto, Murowa Exit Endiama and Sodiam will contribute money to the marketing of natural diamonds as new members of the Natural Diamond Council.
CollectionsJan 26, 2026
Tiffany & Co. Celebrates 189 Years of Love StoriesThe jeweler’s 2026 Valentine’s Day campaign, “Celebrating Love Stories Since 1837,” includes a short firm starring actress Adria Arjona.
GradingJan 26, 2026
DCA Updates Colored Gemstone CourseThe new features include interactive flashcards and scenario-based roleplay with AI tools.
MajorsJan 23, 2026
Watches of Switzerland Acquires 4-Store Jewelry Chain in TexasFamily-owned jewelry and watch retailer Deutsch & Deutsch has stores in El Paso, Laredo, McAllen, and Victoria.
WatchesJan 23, 2026
Damiani Group to Acquire Baume & MercierThe Italian luxury company purchased the nearly 200-year-old Swiss watch brand from Richemont.
TrendsJan 23, 2026
Martin Katz’s Earrings Call to Mind Wintry Weather Micro-set with hundreds of diamonds, these snowflake earrings recreate “winter’s most elegant silhouette,” and are our Piece of the Week.
MajorsJan 23, 2026
Rembrandt Charms Names New Director of Creative, Brand StrategyElla Blum was appointed to the newly created role.
Supplier BulletinJan 22, 2026
The Rise of Centralized Sourcing in the Colored Gemstone MarketSponsored by RapNet
MajorsJan 22, 2026
Lugano Diamonds Finds a BuyerInvestment firm Enhanced Retail Funding, a division of Gordon Brothers, was the successful bidder.
SourcingJan 22, 2026
De Beers To Release ‘A Diamond Is Forever’ BookIt explores the history of the iconic tagline and the company’s strategy to redefine the role of diamonds in society.
MajorsJan 22, 2026
Swarovski Appoints New North America PresidentRetail veteran Sindhu Culas has stepped into the role.
MajorsJan 22, 2026
Stuller Names New Chief Merchandising, Marketing, Sales OfficerTaylor Burgess, who has been at Stuller since 2013, was promoted to the newly created role.
