MajorsJul 11, 2023
Signet Once Again Moves Up NRF ‘Top 100’ Retailers ListMajorsJul 13, 2023
Signet Has Made Another Acquisition
The move is part of the retailer’s plan to grow its services segment into a $1 billion business.
The Service Jewelry Repair showroom in Brentwood, Tennessee. Signet Jewelers has acquired the company’s assets as it looks to expand its services segment.
Akron, Ohio—Signet Jewelers Ltd. has announced another acquisition as it continues to expand its services segment.
On a call with National Jeweler Wednesday afternoon, Chief Financial, Strategy and Services Officer Joan Hilson said the company has acquired the assets of the Service Jewelry Repair National Repair Center, or SJR.
The price of the acquisition was not disclosed, though Signet confirmed it will retain SJR’s employees, who will become Signet employees and remain in their current location.
Located in Brentwood, Tennessee, a suburb of Nashville, SJR is a full-service jeweler, watch repair center, and retailer.
Formerly owned by now-closed Service Merchandise, the company opened its first location in Madison, Tennessee, in 2002.
According to its website, it expanded in 2003, opening a national repair center in Brentwood that currently services more than 4,000 stores across the country.
The acquisition, “unlocks new capabilities for us with the ability to perform our own in-house watch repairs as SJR is certified to work on all major watch brands,” noted Hilson.
She also said the jeweler has plans for the recently closed Blue Nile fulfillment center in Seattle, which it will transition into a central repair center that will service all Signet’s banners.
“The capabilities that SJR and the Blue Nile center bring will complement the capabilities of our existing team of 1,800 jewelers and further positions Signet as the most prominent service provider in the industry today,” said Hilson.
Related stories will be right here …
On a call with National Jeweler Wednesday afternoon, Chief Financial, Strategy and Services Officer Joan Hilson said the company has acquired the assets of the Service Jewelry Repair National Repair Center, or SJR.
The price of the acquisition was not disclosed, though Signet confirmed it will retain SJR’s employees, who will become Signet employees and remain in their current location.
Located in Brentwood, Tennessee, a suburb of Nashville, SJR is a full-service jeweler, watch repair center, and retailer.
Formerly owned by now-closed Service Merchandise, the company opened its first location in Madison, Tennessee, in 2002.
According to its website, it expanded in 2003, opening a national repair center in Brentwood that currently services more than 4,000 stores across the country.
The acquisition, “unlocks new capabilities for us with the ability to perform our own in-house watch repairs as SJR is certified to work on all major watch brands,” noted Hilson.
She also said the jeweler has plans for the recently closed Blue Nile fulfillment center in Seattle, which it will transition into a central repair center that will service all Signet’s banners.
“The capabilities that SJR and the Blue Nile center bring will complement the capabilities of our existing team of 1,800 jewelers and further positions Signet as the most prominent service provider in the industry today,” said Hilson.
Signet has been bulking up its services segment in recent quarters.
Its services portfolio includes Rocksbox, the jewelry subscription business it acquired in 2021, as well as appraisals at select Kay Jewelers stores; a new insurance program at Jared, Kay and Zales; and the continued rollout of its Vault Rewards customer loyalty program.
The company wants to grow its services from a $500 million business into a $1.2 billion business, Hilson said Wednesday.
The acquisitions and new programs are “an example of our Inspiring Brilliance strategy in action as we continue to leverage the strength of our balance sheet to reinvest back into our business,” she said.
The locations of the service centers, one near the East and West coasts, will improve turnaround time while supporting the Jared Foundry locations, a custom jewelry design experience within select Jared locations.
Signet believes customization has the potential to become a $700 million business for it over time, said Hilson.
“It will also help us establish a B2B business, as well as a mail-in [repairs] business that will open up sizable growth,” she said.
“We’re excited about the advantages that it can bring for Signet’s growth strategy but also [it will] bring confidence to our customers that they’re building a relationship with a jeweler that can support not only new purchases but any repair and service needs that they have.”
Signet Jewelers sits atop National Jeweler’s $100 Million Supersellers and Top 50 Specialty Jewelers lists, with more than $7 billion in sales last year and more than 2,800 stores across North America.
Editors' Picks
Sponsored by
More on Majors
The Latest
EditorsJun 22, 2026
15 Pieces of Jewelry That Brought Us Joy in Vegas Whether they evoked nostalgia, wonder, or laughter, these jewels put a smile on our faces.
Events & AwardsJun 22, 2026
Plans Announced for New Trade Show in BaselScheduled for April 2027, Basilia will be the first watch and jewelry trade show held in Basel since the collapse of Baselworld in 2020.
Events & AwardsJun 22, 2026
Gem Awards Opens 2027 Nomination PeriodSubmissions for the milestone 25th annual Gem Awards will be accepted across three categories from now through July 31.
Brought to you by
Wedding Band Trends 2026: Personalization Takes Center StageColored gemstones, artisan finishes, mixed metals, and meaningful details are shaping demand in bridal jewelry.
WatchesJun 22, 2026
Snoopy Inspires New ‘Flying Ace’ Ball WatchThe beloved beagle dons his aviator outfit for the new Engineer Master II Snoopy Flying Ace timepiece.
Weekly QuizJun 17, 2026
This Week’s QuizTest your jewelry news knowledge by answering these questions.
AuctionsJun 18, 2026
Paraíba Tourmalines Sell for $3.4M at Sotheby'sThe recent high jewelry auction, which also featured the sale of a 10-carat blue diamond, was “a celebration of color.”
CollectionsJun 18, 2026
Michelle Obama Wears Almasika Earrings Symbolizing Feminine PowerShe wore the “Le Cauri Endiamanté” earrings, our Piece of the Week, in the Obamas’ first dual portrait for the Obama Presidential Center.
Brought to you by
Building the Future of Jewelry Retail: DCA Expands Education, Leadership Development, and Workforce SolutionsDCA is preparing the next generation of professionals by supporting workforce development, leadership growth, and career advancement.
PodcastsJun 17, 2026
Episode 6: Las Vegas 2026-Trends, Traffic, Broken BathroomsCouture’s Michelle Orman joins Amanda Gizzi and Michelle Graff for this special post-Market Week episode of My Next Question.
GradingJun 17, 2026
SSEF Issues Warning on Refilled EmeraldsThe lab is seeing emeralds with filler added post-testing enter the market, accompanied by reports that indicate little to no treatment.
WatchesJun 17, 2026
Patek Philippe’s ‘Visionary’ Leader Philippe Stern Dies at 88 The third generation of the Stern family to head Patek Philippe, he navigated the “quartz crisis” and preserved the brand’s independence.
Policies & IssuesJun 17, 2026
Community for Ethical Jewelry Names New Executive DirectorMarianna Smirnova previously spent a decade working with the Responsible Minerals Initiative, in addition to other relevant roles.
MajorsJun 16, 2026
5 Things to Know About the 2026 NBA Championship TrophyThe New York Knicks took home the Larry O'Brien Trophy crafted by Tiffany & Co.
TrendsJun 16, 2026
Post-Vegas Jewelry Trend Report: Big Beads, Western Flair, White MetalsAssociate Editor Natalie Francisco lists the trends she spotted during Jewelry Market Week that will dominate the second half of 2026.
SourcingJun 16, 2026
GemGuide Updates Ruby PricesIts app now reflects increased prices for Mozambique ruby, as well as changes to its Burma ruby charts.
MajorsJun 16, 2026
Sasha Primak Hires New Design DirectorThe manufacturer has tapped Alicia Arnold, the former director of custom design at Tiny Jewel Box.
IndependentsJun 15, 2026
DeBoulle Diamond & Jewelry to Renovate Dallas FlagshipThe revamped, elevated space will feature a two-story Patek Philippe atelier and a rooftop patio for parties.
WatchesJun 15, 2026
G-Shock, Coca-Cola Partner on Bottle-Inspired WatchThe special-edition piece marks the 140th anniversary of the iconic beverage brand.
TrendsJun 15, 2026
Amanda’s Style File: Tiny Charms Are TrendingHere are 13 small charms to inspire your layered looks this summer.
AuctionsJun 12, 2026
16th-Century ‘Hogback’ Diamond Ring Going Up for Auction in LondonFound by a metal detectorist, the ring likely belonged to a wealthy, possibly royal, owner, said Noonans.
CollectionsJun 12, 2026
Chouette Designs To Launch Collection Celebrating All Types of LoveOur Pride Month Piece of the Week, the “Margaux” ring, is part of the wife-and-wife team’s new “Lovestoned” collection.
Events & AwardsJun 12, 2026
CBG Announces Plans for Phoenix ShowThe group has named the keynote speaker and announced a new pavilion for its next event, which is slated for September.
EditorsJun 11, 2026
This Was the Best Animal Jewelry in Las Vegas From lions and hippos to snails and fish, Senior Editor Lenore Fedow wrangles her picks for cutest jewelry critters in Las Vegas.
SourcingJun 11, 2026
Grandview Klein, London Jewelers Partner To Cut 63-Carat RoughThe big stone will be fashioned into a 20.26-carat diamond in celebration of the retailer’s 100th anniversary this year.
MajorsJun 11, 2026
Former Cartier Creative Director To Head Chanel’s Jewelry Creation StudioMarie-Laure Cérède will join Chanel as the new director of its jewelry creation studio, starting in October.
Lab-GrownJun 11, 2026
Smiling Rocks’ ‘Wish Jar’ Generates 100+ Wishes in Las Vegas At the JCK show, the lab-grown diamond brand teamed up with Jewelers for Children to support Make-A-Wish India.
SourcingJun 11, 2026
Signet Jewelers Exec Joins Diamonds Do Good BoardIlana McCabe is Signet’s vice president of public relations and brand communications.
