MajorsJul 11, 2023
Signet Once Again Moves Up NRF ‘Top 100’ Retailers ListMajorsJul 13, 2023
Signet Has Made Another Acquisition
The move is part of the retailer’s plan to grow its services segment into a $1 billion business.
The Service Jewelry Repair showroom in Brentwood, Tennessee. Signet Jewelers has acquired the company’s assets as it looks to expand its services segment.
Akron, Ohio—Signet Jewelers Ltd. has announced another acquisition as it continues to expand its services segment.
On a call with National Jeweler Wednesday afternoon, Chief Financial, Strategy and Services Officer Joan Hilson said the company has acquired the assets of the Service Jewelry Repair National Repair Center, or SJR.
The price of the acquisition was not disclosed, though Signet confirmed it will retain SJR’s employees, who will become Signet employees and remain in their current location.
Located in Brentwood, Tennessee, a suburb of Nashville, SJR is a full-service jeweler, watch repair center, and retailer.
Formerly owned by now-closed Service Merchandise, the company opened its first location in Madison, Tennessee, in 2002.
According to its website, it expanded in 2003, opening a national repair center in Brentwood that currently services more than 4,000 stores across the country.
The acquisition, “unlocks new capabilities for us with the ability to perform our own in-house watch repairs as SJR is certified to work on all major watch brands,” noted Hilson.
She also said the jeweler has plans for the recently closed Blue Nile fulfillment center in Seattle, which it will transition into a central repair center that will service all Signet’s banners.
“The capabilities that SJR and the Blue Nile center bring will complement the capabilities of our existing team of 1,800 jewelers and further positions Signet as the most prominent service provider in the industry today,” said Hilson.
Related stories will be right here …
On a call with National Jeweler Wednesday afternoon, Chief Financial, Strategy and Services Officer Joan Hilson said the company has acquired the assets of the Service Jewelry Repair National Repair Center, or SJR.
The price of the acquisition was not disclosed, though Signet confirmed it will retain SJR’s employees, who will become Signet employees and remain in their current location.
Located in Brentwood, Tennessee, a suburb of Nashville, SJR is a full-service jeweler, watch repair center, and retailer.
Formerly owned by now-closed Service Merchandise, the company opened its first location in Madison, Tennessee, in 2002.
According to its website, it expanded in 2003, opening a national repair center in Brentwood that currently services more than 4,000 stores across the country.
The acquisition, “unlocks new capabilities for us with the ability to perform our own in-house watch repairs as SJR is certified to work on all major watch brands,” noted Hilson.
She also said the jeweler has plans for the recently closed Blue Nile fulfillment center in Seattle, which it will transition into a central repair center that will service all Signet’s banners.
“The capabilities that SJR and the Blue Nile center bring will complement the capabilities of our existing team of 1,800 jewelers and further positions Signet as the most prominent service provider in the industry today,” said Hilson.
Signet has been bulking up its services segment in recent quarters.
Its services portfolio includes Rocksbox, the jewelry subscription business it acquired in 2021, as well as appraisals at select Kay Jewelers stores; a new insurance program at Jared, Kay and Zales; and the continued rollout of its Vault Rewards customer loyalty program.
The company wants to grow its services from a $500 million business into a $1.2 billion business, Hilson said Wednesday.
The acquisitions and new programs are “an example of our Inspiring Brilliance strategy in action as we continue to leverage the strength of our balance sheet to reinvest back into our business,” she said.
The locations of the service centers, one near the East and West coasts, will improve turnaround time while supporting the Jared Foundry locations, a custom jewelry design experience within select Jared locations.
Signet believes customization has the potential to become a $700 million business for it over time, said Hilson.
“It will also help us establish a B2B business, as well as a mail-in [repairs] business that will open up sizable growth,” she said.
“We’re excited about the advantages that it can bring for Signet’s growth strategy but also [it will] bring confidence to our customers that they’re building a relationship with a jeweler that can support not only new purchases but any repair and service needs that they have.”
Signet Jewelers sits atop National Jeweler’s $100 Million Supersellers and Top 50 Specialty Jewelers lists, with more than $7 billion in sales last year and more than 2,800 stores across North America.
More on Majors
The Latest
FinancialsNov 26, 2025
Movado CEO Talks Tariffs, Growing Interest in Accessible Luxury WatchesDuring its Q3 call, CEO Efraim Grinberg discussed the deal to lower tariffs on Swiss-made watches, watch market trends, and more.
TrendsNov 26, 2025
Piece of the Week: Rosior’s Pumpkin RingRosior’s high jewelry cocktail ring with orange sapphires and green diamonds is the perfect Thanksgiving accessory.
IndependentsNov 26, 2025
Greenwich St. Jewelers Launches Colorful Holiday CampaignThe “Embrace Your True Colors” campaign features jewels with a vibrant color palette and poetry by Grammy-nominated artist Aja Monet.
Brought to you by
Impacting Tomorrow TodayHow Jewelers of America’s 20 Under 40 are leading to ensure a brighter future for the jewelry industry.
Events & AwardsNov 26, 2025
Grandview Klein Presents 4 Scholarships in NamibiaThe company gave awards to four students at the Namibia University of Science & Technology, including one who is a Grandview Klein employee.
Weekly QuizNov 20, 2025
This Week’s QuizTest your jewelry news knowledge by answering these questions.
IndependentsNov 25, 2025
Pearl Stringer Margaret Hoisik DiesShe is remembered as an artist who loved her craft and was devoted to her faith, her friends, and her family.
SourcingNov 25, 2025
Finestar Opens Diamond Manufacturing Facility in JohannesburgIt joins the company’s other manufacturing facilities globally, including in India, Botswana, and Namibia.
Brought to you by
Roseco Releases New Full-Line CatalogRoseco’s 704-page catalog showcases new lab-grown diamonds, findings, tools & more—available in print or interactive digital editions.
TrendsNov 25, 2025
Amanda’s Style File: Polka DotsThe polka dot pattern transcends time and has re-emerged as a trend in jewelry through round-shaped gemstones.
CrimeNov 25, 2025
Former Arizona AG Official Charged With Trafficking Stolen JewelryVanessa Hickman, 49, allegedly sold a diamond bracelet that was mistakenly sent to her home.
Events & AwardsNov 25, 2025
GIA Awards Susan Jacques With Its Highest HonorGIA’s former president and CEO was presented with the Richard T. Liddicoat Award for Distinguished Achievement.
Recorded WebinarsNov 24, 2025
Watch: Top Tips for Social Media EtiquetteSocial media experts spoke about protecting brand reputation through behaving mindfully online.
WatchesNov 24, 2025
Breitling Reveals Plans for Gallet, Universal GenèveIn 2026, the three will come together as “House of Brands,” with Gallet sold in Breitling stores and Universal Genève sold separately.
CollectionsNov 24, 2025
Muse Debuts a Wicked 'Have a Heart x Cynthia Erivo' SequelThe second drop, which includes more Elphaba-inspired pieces from additional designers, will continue to benefit nonprofit Dreams of Hope.
IndependentsNov 24, 2025
J.R. Dunn Jewelers Names New PresidentSecond-generation jeweler Sean Dunn has taken on the role.
SourcingNov 21, 2025
De Beers’ Branded, Traceable Diamonds Roll Out to 19 Retailers Called “Origin by De Beers Group,” the loose, polished diamonds are being sold in a total of 30 stores in the United States and Canada.
CollectionsNov 21, 2025
Piece of the Week: Melissa Kaye’s ‘Rocky Infinity’ NecklaceThe lariat necklace features a 4.88-carat oval-cut Zambian emerald in 18-karat yellow gold.
AuctionsNov 20, 2025
Vanderbilt Jewels Shine at Phillips Sale, Pink Diamond WithdrawnA 43-carat sapphire brooch from the Vanderbilt collection was the top lot of the Geneva sale.
CollectionsNov 20, 2025
Rebecca Rau Jewels Debuts With ‘Then & Now’ CollectionRau is a fourth-generation art and antique dealer from M.S. Rau gallery whose first jewelry collection merges artifacts with modern design.
Policies & IssuesNov 20, 2025
RJC Names New Executive DirectorFormer De Beers sustainability leader Purvi Shah will take over the role in February 2026.
WatchesNov 20, 2025
LVMH Takes Minority Stake in Citizen Group-Owned Movement Maker La Joux-Perret is based in La Chaux-de-Fonds, Switzerland, and makes solar quartz as well as mechanical watch movements.
GradingNov 20, 2025
Julia Griffith Joins SSEF as Head of EducationShe previously taught at Gem-A and is the founder of The Gem Academy.
CollectionsNov 19, 2025
Larkspur & Hawk Celebrates 25 Years With Helena Bonham Carter CampaignThe British actress and her daughter modeled pieces from the brand’s new “Palette” capsule for its “Once Upon a Time” holiday campaign.
TechnologyNov 19, 2025
Google Has a New Form for Reporting ‘Review Bombing’ Attacks Plus, the tech giant shares the steps retailers should take if they believe they’re a victim of a review extortion scam.
IndependentsNov 19, 2025
Houston Jeweler Keith Shaftel Retires, Next Generation Steps In Danny and Gaby Shaftel are now Shaftel Diamonds’ CEO and chief operating officer, respectively.
TrendsNov 19, 2025
Midas Chain Releases 2025 Holiday Style GuideThe jewelry manufacturer’s seasonal offering features its new “Melodie” bangles, as well as mini stud earrings and layering pieces.
Events & AwardsNov 18, 2025
NYC Jewelry Week 2025: 12 Must-See EventsWith more than 140 activations taking place in New York City now through Nov. 23, these 12 events are can’t-miss moments.
