The closure is part of a global restructuring that also includes PGI winding down its operations in Japan, South Korea, and Hong Kong.
Signet Sees Q4 Revenue, Same-Store Sales Dip
The retailer battled a rough holiday season and declining demand for its legacy merchandise.

Akron, Ohio—Signet Jewelers Ltd. had a lackluster fourth quarter as weak holiday sales took a toll and demand waned for its legacy merchandise.
Quarterly revenue totaled $2.15 billion, dipping 6 percent compared with the $2.29 billion reported in the previous fourth quarter.
Same-store sales, a figure that includes both online and in-store sales, slipped 2 percent, an improvement compared with the 5 percent decline in comparable sales a year ago, with online outperforming in-store sales.
Quarterly e-commerce sales were up more than 5 percent to $260.6 million, accounting for 12 percent of overall sales compared with 11 percent last year, while brick-and-mortar same-store quarterly sales were down 3 percent.
The retailer recorded an operating loss of $83.5 million, or about 4 percent of sales, compared with an operating income of $323.5 million, or about 14 percent of sales, in the prior year’s fourth quarter.
The operating loss was attributed in part to a goodwill and intangible impairment charge of $286.7 million.
The charge consisted of a $261.4 million write-down of the James Allen assets due to the increasingly competitive online marketplace and Supreme Court’s ruling on online sales tax collection, as well as $25.3 million related to the company’s acquisition of its diamond polishing factory in Botswana.
Lower sales, higher promotions, a $27.1 million charge related to store closings and a $13.1 million charge related to the outsourcing of its credit program also contributed to the company slipping into the red in the fourth quarter.
In North America, Piercing Pagoda was the star of the quarter with same store sales climbing more than 17 percent. Zales trailed behind with same-store sales up 2 percent.
The rest of the brands didn’t fare as well, with same-store sales at James Allen down more than 1 percent, Kay down nearly 2 percent, and Jared dropping more than 8 percent.
Customers were drawn to the retailer’s new additions, but less interested in its legacy collections.
Overall bridal sales were flat on a same-store sales basis, with sales of engagement rings rising but anniversary sales falling, which the retailer attributed to declining interest in its “Ever Us” collection.
Top performers included solitaires, and the Enchanted Disney fine jewelry, Vera Wang Love and Neil Lane collections.
Overall sales in the fashion category dipped with LeVian and other legacy collections leading the decline.
However, gold fashion jewelry, Disney fashion jewelry, and the Love + Be Loved collection performed well.
Sales in the “others” category, which
Signet Jewelers is in the midst of a three-year turnaround plan aimed to cut costs to spur future growth.
As part of its cost-cutting efforts, Signet offered a “voluntary transition program” to its more than 3,000 corporate employees in Akron, Ohio and Dallas earlier this year.
The retailer has a cost-savings figure it wants to hit via the voluntary transition program; if it does not achieve that figure, then layoffs will follow.
Asked about the program Wednesday, Signet Vice President of Corporate Affairs David Bouffard said:
“The VTP program ran through late March, we’ll be evaluating the results in mid-April, and departures will be held by the end of the month.”
The company also will close its manufacturing facility in Dallas, cutting 122 jobs.
Signet reported $85 million of net cost savings in its fiscal year.
CEO Virginia Drosos said in a company statement that while the company made progress with the program initiatives it did not finish the year “as strongly as expected.”
She pointed to a highly competitive promotional environment, consumer weakness in the UK, lower-than-expected customer demand for legacy merchandise collections, and a weak holiday season as contributing factors.
For the full fiscal year, Signet’s revenue was down slightly to $6.24 billion compared with $6.25 billion in the previous year.
However, same-store sales recovered somewhat, slipping just 0.1 percent compared with a more than 5 percent dip a year ago.
Looking to fiscal 2020, the company said it plans to take a “faster” and more “aggressive” approach to its transformation plan, strategically reducing its number of stores and reducing its exposure to “lower-grade malls,” said executives during its earning call.
For the first time in its history, the company plans to spend more on digital and social advertising than on TV advertising in fiscal 2020, according to executives on the earnings call.
Sales are expected to be between $6-$6.1 billion with same-store sales flat at best.
First quarter sales are projected to be between $1.42-$1.44 billion with same-store sales projected to be down at least a half-percent.
Also on Wednesday, an 8-K filing revealed that Chief Customer Officer Sebastian Hobbs is expected to step down as of April 4 but will stay on as an advisor until the end of June.
Newly appointed Chief Financial Officer Joan M. Hilson, former CFO of David’s Bridal and American Eagle Outfitters, is expected to begin this month.
Signet also has assembled a “Mall Leadership” team, combining the leadership of its Kay, Zales, and Peoples banners under one umbrella.
The Latest

The ring, our Piece of the Week, was designed by eight-year breast cancer survivor Rachel Chalchinsky of Color Source Gems.

The website offers enhanced member benefit access, industry directories, educational resources, a job board, and access to the MJSA Journal.

A Diamond Is Forever's holiday campaign reimagines natural diamond icons for a new generation celebrating individuality.

Tara Sinchuri was the owner of Everest Jewels in Fairfield, Ohio, and a father of three. He was found dead in his store on Tuesday.


Bespoke experiences from Buccellati and Verdura are on the retailer’s 2026 “Fantasy Gifts” list.

The number of participants at the fall show was up 12 percent.

Built on Relationships. Refined by Craft.

The Academy and Grammy award-winning siblings have collaborated with John Hardy on a new jewelry line inspired by their personal style.

Diana Singer shared the stories of two “cursed” diamonds on this month’s podcast, which was inexplicably riddled with technical issues.

The family-owned jeweler has three locations across Missouri and Iowa.

The De Beers-owned diamond mine in South Africa is being put on ice as part of a round of previously announced cost-cutting measures.

The collection centers designs with clean geometric lines, chunky sculptural pieces, and recognizable details from the luxury fashion brand.

The miner said it saw particularly strong prices for larger, fine-quality rubies at the sale.

The guard opened fire on a man who was smashing a jewelry display case at La Gran Plaza in Fort Worth last week, police said.

The Texas jeweler added 2,000 square feet to its reimagined showroom, complete with a new design studio and an event space.

Jacob & Co.'s diamond masterpiece is the most expensive Fantasy Bra ever worn on the Victoria’s Secret Fashion Show runway.

The “Atelier” collection was inspired by the tools, rituals, and objects in an artist’s studio as a quiet rebuttal to an automated world.

The pending acquisition is an “exciting opportunity” for wedding vendors to grow their business, said The Knot Worldwide’s CEO.

"The Secret Gems" features eight Thai jewelry brands paired with a team of young craftspeople who create jewelry together to win challenges.

The brand’s “Modern Talisman” capsule collection introduces pendants inspired by the mythology, natural world, and spiritual ethos of Bali.

Independent jewelers from New Mexico to New Jersey answer the question: What has kept your store in business for 100 years?

The NRF is expecting holiday sales to increase this year, but consumers and retailers alike are facing Grinch-like headwinds.

Our Piece of the Week gathers the planets, represented by a variety of colored gemstones, in a pair of 14-karat yellow gold earrings.

The New York-based jeweler is moving its Amherst flagship store to a larger location in nearby Snyder.

Chen, who worked at Cartier and Tiffany & Co., will lead retail sales and operations for the luxury jeweler’s 11 U.S. stores.

For 40 years, sisters Amy and Elise Greenberg have helmed their 126-year-old family business, leading with appreciation and integrity.





















