When Selling Jewelry, Don’t Forget the Joy
Consumers today are looking for a little escape, and jewelry is the perfect avenue to provide it, presenters at the Vicenzaoro show said.

They also are, according to a presentation at the recently concluded Vicenzaoro show, looking for joy, something jewelers are uniquely poised to provide.
“Going forward, people will want more of what you offer … precious things that make them feel good about the world,” said Carlo Pignataro, a Dubai-based author and consultant who specializes in luxury businesses.
Pignataro was one of three speakers who joined trend forecaster Paola De Luca on stage at the show in Vicenza, Italy, on Sept. 7 for a presentation titled “Wonderland: Co-Creating the Future of Luxury and Jewelry.”
Much of what the speakers said that Saturday afternoon is not new information for retailers who deal in luxury goods, but it’s worth repeating in an age when people worldwide feel stretched thin emotionally as they grapple with severe weather and geopolitical tensions.
“Today we are seeking joy,” De Luca said. “We are not just purchasing a talisman. We want to bring with us joy.”
Consumers, particularly those buying fine jewelry, base decisions more on emotions than on logic, Pignataro said.
In what he described as the “joy economy,” the “most dangerous” enemy for retailers is not sadness or depression, but apathy and irrelevance, becoming that store, designer, or brand that leaves consumers feeling nothing.
Jewelers need to emphasize joy, happiness, and optimism in order to connect with people on a deeper level and build long-lasting relationships.
Pignataro emphasized the importance of creating an environment of escapism—taking customers to a place where they feel safe and excited again.
He pointed to the immersive exhibition Cartier is currently hosting in Singapore to celebrate 100 years of its “Trinity” design, and the VR experience Italian brand Gucci created to mark its centenary in 2021.
Pignataro also noted the importance of social responsibility—he said younger generations believe, “if we stop taking care of our planet, it will stop taking care of us”—and of authenticity and personalization, both themes touched on by another speaker that afternoon, Lorraine West.
The Brooklyn, New York-based jewelry designer spoke about the influence hip-hop, which just celebrated its 50th anniversary, has had on style, fashion, and luxury, including fine jewelry.
“Hip-hop is not a monolith,” West said. “It’s an amalgamation of the African diaspora, the Caribbean diaspora.
“It’s about power, it’s about swag, it’s about beauty. It’s about staying in your truth, staying in your power.”
West started in jewelry 27 years ago, selling wire, bead, and leather pieces on the street in SoHo. Her business since has grown, evolved, and thrived into fine jewelry, thanks in part to music legends such as Beyoncé, Erykah Badu, and Mary J. Blige publicly sporting her pieces.
Her jewels function as storytelling tools, ways for the wearer to feel beautiful, powerful, and make a statement without saying a word (or by wearing one).
In the 1980s, West said, bold rappers were anxious to step out into the world, “and they wanted people to know who they are,” a desire that gave rise to the modern-day popularity of the nameplate necklace.
While she was too young to own a piece of nameplate jewelry back then, the self-taught bench jeweler has paid homage in her own way with pieces like her “Truth” ring or “Major” necklace.
West’s shapes also tell stories and foster emotion, as seen in the “Nipple Collection” launched last year.
The tongue-in-cheek variation on one of the most basic forms in jewelry, the hoop, the design is meant to express the need for women to nurture themselves and their dreams, and to draw attention to the strength of breast cancer survivors.
New York City’s Greenwich St. Jewelers, which carries the collection, continuously donates 20 percent of proceeds from the sale of Nipple Collection pieces to Living Beyond Breast Cancer, a nonprofit that provides resources, empowerment, and connection for women affected by breast cancer, particularly those in marginalized communities.
De Luca’s panel on Vicenzaoro on Saturday served as a preview of the presentation she gave the following day to introduce the new Trendbook, an annual publication that serves as a near-future jewelry trend forecasting tool.
The theme of “Trendbook 2026+” is the same as the talk presented Saturday, “Wonderland,” taking its inspiration from Lewis Carroll’s classic tale of escapism from 1865, “Alice’s Adventures in Wonderland.”
The macro-trends outlined in the book include: “Sleek Elegance,” a desire for clean, organic shapes; its opposite “Opulent Extravaganza;” “Street Coolness,” which reflects the growing influence urban environments and their inhabitants have on fashion; and “Digital Nouveau,” which blends the aesthetics of early 1900s Art Nouveau jewelry with digital era advancements.
The September 2024 edition of Vicenzaoro took place from Sept. 6-10.
The show will return early next year, with the January edition scheduled for Jan. 17-21, 2025.
The Latest

It was a banner day for blue gemstones, with another blue diamond topping $8 million and a 41-carat sapphire going for $2.3 million.

The approval means the retailer is on track to exit bankruptcy proceedings this summer.

The men are believed to be part of the group of several masked suspects that robbed Marc Robinson Jewelers in April.

As gold prices rise, today’s retailers are looking for alternatives at prices that will appeal to wider audiences.

The bridal-focused brand is also launching its Custom Atelier this summer, a digital custom design tool for its authorized retailers.


The De Beers Group CEO also discussed tariffs, Desert Diamonds, and the pending sale of De Beers in an interview with Michelle Graff.

The industry veteran is bringing his 56-year run in the fine jewelry sector to an end.

With the trade and customer trust in mind, GIA® developed NextGem™ – on-demand training designed specifically for retail.

The panel discussion will feature LGBTQ+ leaders across the jewelry, luxury, and creative industries.

Inspired by a locket that got run over, the “Smash” capsule collection reimagines the shape of Lichtenberg’s signature style.

The company has promoted Katherine Whitacre to the role.

The jewelry manufacturer has added Taylor Swift-esque diamond shapes, and more silver, gold vermeil, and gold-plated jewelry.

Morrison has been marketing diamonds on and off since the early 2000s and said she is leaving to “pursue new projects.”

The platform allows retailers to guide clients through a customizable engagement ring buying experience in a branded interface.

Jim Springer, owner of Dunkelberger’s Fine Jewelry, is heading into retirement.

When conducting its May consumer confidence survey, The Conference Board asked extra questions about consumers’ budgeting strategies.

The “Tunnel” charm, our Piece of the Week, celebrates Pride Month with its design inspired by hope and the light at the end of the tunnel.

The jewelry industry is reassessing its positioning as Gen Z reshapes the retail landscape and lab grown continues to gain market share.

Up for auction at Sotheby’s, the collection of Tempelsman’s personal effects includes a Cartier Tank watch Jackie O. gifted him.

The Miami-based fine jewelry brand will host its first summer residency in the Colorado mountain town from June 5 to Aug. 23.

The organization also announced its international board of directors for the 2026-2027 term.

Saks Global confirmed the closure this week, spelling the end for a store that’s been part of downtown Dallas for more than 100 years.

Smith discusses how managers should handle a top performer's exit, warning that a poor response could have a lasting impact.

The Gemological Institute of America is now a 30 percent stakeholder in Tracr, the De Beers-backed blockchain for diamonds.

The retailer is bringing Rolex Certified Pre-Owned watches to five U.S. cities in 2026 for collectors to see, try on, and purchase.

The actress and entrepreneur stars in the jeweler’s new campaign that celebrates life’s quiet moments.

The jewelry retailer is zeroing in on Zales, Jared, Kay Jewelers, and Blue Nile as it looks to create unique brand identities for each.
























