Jewelers who misinterpret the state of the jewelry market risk employing the wrong retail strategy, cautions columnist Sherry Smith.
Fear Fighting, Forecasting 2020 and Redefining Luxury
Editor-in-Chief Michelle Graff gives her three takeaways from the first day of the JA National Convention.

Early Sunday morning, I made my way from my home in Brooklyn to Manhattan to attend the first day of the inaugural JA National Convention, jealously eyeing all the joggers along the East River on my way.
I can’t believe I’m going to spend this gorgeous summer day inside a hotel, I thought to myself as my Lyft driver sped north along an almost-empty FDR Drive.
In the end, my FOMO aside, I ended up truly enjoying the day, and I am not just saying that because Jewelers of America owns this publication.
I thought the speakers were engaging, and the day felt well-planned and organized, with the right balance of sessions to networking/relaxing time.
While there will certainly be more stories to come from the convention in the days ahead, here are three thoughts from the first day.
1. The only thing we have to fear …
is not being able to manage fear, said the opening keynote speaker, author Judi Holler.
Trained in improv, Holler is now a professional speaker and consultant who just wrote a book on managing fear, “Fear Is My Homeboy.”
In her speech, she said being “fearless” shouldn’t be the goal in managing one’s life or business. Instead, she suggested, try “fearing fear less”—learn how to get comfortable with being scared in order to make changes.
“Scary things will not get less scary. Uncomfortable things will not become less uncomfortable, but you will get stronger,” Holler said. “If you want to move forward, you’re going to have to get uncomfortable.”
Her line about getting stronger resonated with me because the same is true in long-distance running (I’m currently training for a marathon, hence my jealousy over those Sunday morning joggers.)
No matter how much you run, you don’t ever reach a level where you don’t feel exhausted, hurt and/or bored at certain points during the run. You just learn how to deal with it.
Holler also talked about the importance of focus—which she called a “massive superpower”—especially in a world where, according to stats she presented:
— Workers spend 70 percent of their days engaging with an iPhone;
— The average worker is interrupted once every 12 minutes;
— Fifty-five percent of workers check email after 11 p.m.;
— And 81 percent check it on their days off.
Holler told the story of a woman who got an incredible amount
(Reading was another “massive superpower” mentioned by Holler. I don’t disagree and I’m sure neither does Peter Smith, who is constantly recommending books in his columns.)
“Who is running your day, who is running your business?” Holler asked the audience. “You or everybody else?”
2. Who is going to win the 2020 election?
Forecaster Charlie Cook delivered the afternoon keynote over lunch, and started off by telling the audience that he was hesitant about making predictions after the 2016 presidential election, which, he joked, “cut a lot of the political prognosticators down to size.”
He did, however, deliver a few forecasts.
Cook said he thinks the “final four” to emerge from the crowded field of Democrats currently running will be former Vice President Joe Biden, Sen. Elizabeth Warren, Sen. Kamala Harris and South Bend Mayor Pete Buttigieg.
Biden has about a 40 percent chance of winning his party’s nomination, which is better than anyone else but also means there is a 60 percent chance someone else will be the nominee.
Regardless of who wins the nomination, he predicted there will be gender and/or racial diversity on the Democratic ticket, noting that the chance of having two white men running is “zero, with a margin of error of zero.”
Turning to incumbent President Donald Trump, Cook broke the numbers down like this.
Thirty-five percent of voters will vote for him no matter what, 45 percent will never vote for him, and then there is that 20 percent in the middle who will make the difference in this election.
He said the main states in play will be Michigan, Pennsylvania, Wisconsin and Florida, while the key issues that will lose Democrats’ votes among this 20 percent include pushing impeachment, being seen as advocating for “open borders” or ending private health insurance, and wanting to give out a bunch of “free” stuff, like “free college” or student loan debt forgiveness for all.
So, who will pull it out in the end? Cook doesn’t have a prediction or, at least, isn’t sharing it right now if he does.
He said: “This is going to be a heck of a race. Who the hell knows?”
3. The definition of luxury has changed.
The final session of the day I attended was “Making the In-Store Experience Memorable” with Ken Nisch, an architect, retail designer and chairman of JGA, which has worked on spaces for Shinola and James Allen, among many others.
He made a number of good points in his presentation, many of which I’ll be following up on for my analysis story in our upcoming “State of the Majors” issue.
One I want to share right now, though, was Nisch’s commentary on how the consumers’ view of what constitutes “luxury” has changed.
He said luxury is no longer about big-veined marble and shiny metal fixtures; it’s more earthy and considered today, and it’s about makers and the process. Where did the material come from, who made it and how did it impact their lives?
“Luxury,” Nisch said, “just isn’t as sparkly as it used to be.”
The JA National Convention continues today at the InterContinental New York Barclay Hotel.
Please say “hello” if you see me there, and let us know your takeaways from the convention in the comments below.
The Latest

In her newly expanded role, she will continue to oversee the jewelry category, as well as watches, home, and accessories.

“The Godfather II” watch plays two melodies from the mob film’s score, “The Godfather’s Waltz” and “The Godfather Love Theme.”

You deserve to know what you are selling–to protect your customers as well as your business and your reputation.

Organizers have also introduced the new JCK Talks Signature Series, as well as an offering of watch-focused workshops and lectures.


The Alan Hodgkinson Medal recognizes gemologists who are consistently generous with their time and expertise.

The Swiss watchmaker is changing up its executive leadership team as part of a restructuring.

Every jeweler faces the same challenge: helping customers protect what they love. Here’s the solution designed for today’s jewelry business.

The “What’s Your Signature?” campaign invites women to think about how they see themselves.

The big diamond’s sale added to the company’s revenue though the market remains “challenging” overall, particularly for smaller goods.

Rob Bates of The Jewelry Wire will also moderate a panel on the state of the jewelry industry during the virtual event.

The Jewelry Symposium will honor two industry veterans with lifetime achievement awards at its upcoming May event.

With their durability, brilliance, and beauty, diamonds are the perfect stone for everyday birthstone jewelry.

The retailer failed to file its annual report on time and said it may issue a going concern warning.

Smith recounts a recent trip to the post office that included an uncomfortable, embarrassing, and public exchange between two employees.

John Cowley, who has more than 30 years of experience, is succeeding Tearle as the lab’s chief financial officer.

Founder Erica Silverglide has designed 35 colorful pieces set with fluorescing gemstones for the brand's first finished jewelry offering.

“Ukrainian Jewelry | Contemporary Jewelry and Art Jewelry from Ukraine” features 33 contemporary Ukrainian designers and studios.

“The Golden Now” campaign celebrates the here and now with the brand’s signature styles and a selection of its new pieces.

Signet confirmed that Caffie, president of Zales and Banter, and Bentzen, who headed Blue Nile, have left the company.

The antique jewelry dealer talks about the importance of including Black Americans in jewelry history and preserving their stories.

Both its mines faced challenges last year, from operational issues to disruptions in the market.

Iconic pieces, like the Mike Todd Diamond Tiara, appear in the superstar’s new music video for her song inspired by the actress.

The luxury retailer, which went Chapter 11 in January, announced Thursday that it has secured $500 million in exit financing.

The NouvelleBox ballroom will feature independent jewelry designers, including Lene Vibe, Wyld Box Jewelry, and Kiaia Limited.

The one-of-a-kind locket, our Piece of the Week, opens to reveal three hidden images to keep close to your heart.

The new facility was also designed to better serve its growing customer base in Canada.



























