The jewelry company has closed its three California brick-and-mortar stores, as well as its online shop, for now.
4 Ways to Show Customers You Care
When is the last time you reached out to thank your customers? Jewelry businesses that focus on creating meaningful customer experiences can compete mainly on loyalty or word-of-mouth.

Brought To You By Jewelers Mutual Insurance Group
When is the last time you reached out to thank your customers? Jewelry businesses that focus on creating meaningful customer experiences can compete mainly on loyalty or word-of-mouth.
According to Shopify Inc., 68% of businesses have lost a customer because they feel a company is indifferent to them.
Whether you say, “thank you,” “gracias,” or “grazie,” it’s one of the most important things you can say to build lasting relationships. It may be simple gesture, but it makes a lasting impression that goes a long way.
Here are some creative ways to say to show your appreciation after a sale.
1. Include a little something in the package

2. Give a charitable gift
3. Hold an open house
4. Share sneak peeks
Remember to be personal and genuine in your efforts and you’ll be sure to create a lasting impression and keep customers coming back to your store.
Another great way to say thank you is by extending service after the sale. Jewelers Mutual has several premium service jeweler programs to support store owners with that very thing. These programs are a great way to grow your business and enhance the overall customer experience.
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The Seymour & Evelyn Holtzman Bench Scholarship from Jewelers of America returns for a second year.

Welcome warm summer days with red hot rubies perfectly chosen as July’s birthstone.


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The best time to prepare for the holiday season is right now, according to columnist Emmanuel Raheb.

The countdown is on for the JCK Las Vegas Show and JA is pulling out all the stops.

This year’s winner is Morgan Keefe, who is currently studying at GIA to be a gemologist.

The company is focused on modernizing the custom jewelry buying experience with e-commerce tools like product visualization and 3D styling.

Following its recent acquisition, the storied brand has updated its leadership team and regional managers.

AGS also named the recipient of its “Women in Leadership” scholarship.

The 20-karat yellow gold and diamond wrap ring is modeled after the Monstera plants in the garden of the brand’s Miami villa.

Rocksbox President Allison Vigil shared the retailer’s expansion plans, and her thoughts on opening stores in malls.

The creator of the WJA Chicago chapter is remembered as a champion for women in the jewelry industry and a loving grandmother.

The decline was consistent across age groups and almost all income groups, with tariffs and inflation still top of mind.

The “Playlist: Electric Dreams” collection brings lyrics from the musician’s song, “Little Wing,” to life through fine jewelry.

The event is set for May 16-19 in Detroit, Michigan.

The Vault’s Katherine Jetter is accusing the retailer of using info she shared for a potential partnership to move into Nantucket.

Agents seized 2,193 pieces, a mix of counterfeit Cartier “Love” and “Juste Un Clou” bracelets, and Van Cleef & Arpels’ “Alhambra” design.

The designer brought her children’s book, “The Big Splash Circus,” to life through a collection of playful fine jewelry characters.

The trade association has chosen the recipients of the funding initiative it formed to foster the growth and sustainability of the industry.

The organization has also announced this year’s slate of judges.

Associate Editor Natalie Francisco shares 20 additional pieces that stood out to her at the Couture show.

Lori Tucker started at Williams Jewelers when she was 18 years old.

The “Marvel | Citizen Zenshin” watch is crafted in Super Titanium and has subtle nods to all four “Fantastic Four” superheroes on the dial.

The “XO Tacori” collection was designed to blend luxury and accessible pricing.