CrimeFeb 05, 2025
‘The Timepiece Gentleman’ Sentenced to 5-Plus Years Behind Bars Luxury watch dealer Anthony Farrer pleaded guilty late last year to defrauding clients in a scheme with Ponzi-type elements.
EditorsMar 10, 2017
How to Find and Keep Good People: The Day’s Method
The president of Day’s Jewelers dishes on the Maine chain’s hiring practices, social media efforts and why they let dogs in their stores.
Day Jeweler’s President David Harris speaking Sunday at the Atlanta Jewelry Show. (Photo courtesy of Edward Zeltser Photography)
After Day’s was selected as Maine’s Retailer of the Year for 2016, the lovely Cindy Chandler, who organized the education at the Atlanta Jewelry Show this year, came up with the idea of recruiting a member of the store’s management team to come to the show and talk about what the retailer is doing right.
President David Harris was the member of the Day’s team who was tapped for the job. He fled Maine’s -16 degree wind chill and headed south to be interviewed by me in a one-on-one session this past Sunday afternoon.
Here’s are a few highlights from our conversation, staring with the part that I, and hopefully you, will find the most interesting: How does Day’s get and keep good people?
Harris said that too often, retailers start the hiring process without a clear idea of what they are looking for in a new employee; they have a job title, yes, but not really a good idea of what type of person they really need to fill the position.
They also tend to pass on good people--associates who are enthusiastic and can be developed--in search of the elusive “perfect candidate.”
Harris also mentioned that as part of the evaluation process, Day’s Jewelers uses psychological testing specific to the position for which the candidate applied, tests like:
--The Reid Report, which evaluates ethics, responsibility and work habits;
--DISC (Dominance, Influence, Steadiness, Conscientiousness), which groups people into one of these four personality types, each of which has its own specific set of behaviors; and
--EQ, which evaluates emotional intelligence.
These are certainly not the only tests out there, and it is also worth noting that there is a debate about the use of personality tests in hiring.
But at Day’s, it’s what they do. Harris said they think it is better to test than to go off “gut feeling” when hiring people.
(Side note: I would be remiss, and in the Smith crosshairs, if I did not mention that Harris’ comments were about hiring for any position, from sales to store management to social media. There is a book for picking salespeople specifically. It’s called “Hiring Squirrels.”)
When it comes to keeping good people, Harris said the main mistake retailers make is they ignore (though not purposefully) or take their best associates for granted. It’s not hard to see how this happens, since difficult employees tend to take up more of their boss’s time.
He
Editors' Picks
Sponsored by
said at Day’s, they invest in their best people, furthering employees’ education so they see their job in a jewelry as a career, not as just a retail sales job.
They pay for employees to take courses offered by the Diamond Council of America and the Gemological Institute of America as well as the certification exams offered by Jewelers of America.
Here are some other interesting points from my talk with Harris.
--I asked David what service his customers appreciate most and he said on-site goldsmiths, which the retailer has in every store. He said people in Maine do not like hearing that their jewelry is being sent elsewhere to be fixed.
--Day’s Jewelers allows dogs in their store and after they let this fact be known, “It was like we were the finest people anywhere,” Harris wrote in the notes he prepared for our session. The Day’s marketing team very astutely created a Day’s blue tennis ball with company logo in white for the pooches to play with, a Day’s mat with paw prints and a Day’s water bowl. There are also dog treats on the snack counters in each store.
Do you know who loves dogs even more than Day’s customers? Social media. People snap photos of their dogs inside Day’s stores and share them.
--Day’s Jewelers is active on all the main social media platforms, Facebook (where it pays for advertising and is targeting baby boomer customers specifically), Instagram, Pinterest, LinkedIn and Twitter. They staff them by assigning each marketing associate a specific account and making them responsible for the content there.
--The retailer also allows people to bring in cats but Harris could only recall one time when someone actually did that, as cats are not known for their traveling temperament. The cat was fine.
--Harris has a very endearing Texas accent. He was born and raised in Irving.
They pay for employees to take courses offered by the Diamond Council of America and the Gemological Institute of America as well as the certification exams offered by Jewelers of America.
Here are some other interesting points from my talk with Harris.
--I asked David what service his customers appreciate most and he said on-site goldsmiths, which the retailer has in every store. He said people in Maine do not like hearing that their jewelry is being sent elsewhere to be fixed.
--Day’s Jewelers allows dogs in their store and after they let this fact be known, “It was like we were the finest people anywhere,” Harris wrote in the notes he prepared for our session. The Day’s marketing team very astutely created a Day’s blue tennis ball with company logo in white for the pooches to play with, a Day’s mat with paw prints and a Day’s water bowl. There are also dog treats on the snack counters in each store.
Do you know who loves dogs even more than Day’s customers? Social media. People snap photos of their dogs inside Day’s stores and share them.
--Day’s Jewelers is active on all the main social media platforms, Facebook (where it pays for advertising and is targeting baby boomer customers specifically), Instagram, Pinterest, LinkedIn and Twitter. They staff them by assigning each marketing associate a specific account and making them responsible for the content there.
--The retailer also allows people to bring in cats but Harris could only recall one time when someone actually did that, as cats are not known for their traveling temperament. The cat was fine.
--Harris has a very endearing Texas accent. He was born and raised in Irving.
More on Editors
The Latest
FinancialsFeb 05, 2025
Pandora Posts Double-Digit Growth After Strong Holiday SeasonIn its full-year results, the retailer shared its 2025 outlook and an update on the global rollout of its lab-grown diamond collection.
TrendsFeb 05, 2025
Amanda’s Style File: Feeling Fabulous in FebruaryCelebrate February birthstones and the gem shows in Arizona this month with a versatile stone like amethyst.
Brought to you by
3 Ways to Capitalize on America’s Newfound Love of Colored GemsColored stones are stepping into a jewelry spotlight typically reserved for diamonds—are you ready to sell color?
MajorsFeb 05, 2025
DCA Promotes Kristen Scheetz to Director of Education, MembershipScheetz has been with the nonprofit since 2007.
Weekly QuizJan 30, 2025
This Week’s QuizTest your jewelry news knowledge by answering these questions.
SourcingFeb 04, 2025
New Deal With Botswana Is Done, De Beers Confirms The agreement will allocate an increasing proportion of the country’s rough diamonds to the government of Botswana over the next decade.
Events & AwardsFeb 04, 2025
Van Cleef & Arpels’ Astronomy-Inspired Jewelry to Land at AMNH“Cosmic Splendor: Jewelry From the Collections of Van Cleef & Arpels,” opens April 11 at the American Museum of Natural History.
Brought to you by
3 New Year’s Resolutions for Jewelry Lovers The new year feels like a clean slate, inspiring reflection, hope, and the motivation to become better versions of ourselves.
SurveysFeb 04, 2025
Valentine’s Day Jewelry Spending Forecast to Hit Record High, Says NRFThose celebrating Valentine’s Day this year are expected to spend a record $27.5 billion on jewels, flowers, candy, and more.
MajorsFeb 03, 2025
Qurate to Close HSN’s Florida HQ Amid RestructuringLayoffs will reportedly start next month as HSN plans to move into QVC’s location in Pennsylvania.
AuctionsJan 31, 2025
Elizabeth Taylor’s Diamond Bracelet Outshines Estimate at U.K. AuctionThe auction also featured the sale of a Cartier necklace made when Egyptomania was sweeping Great Britain.
CollectionsJan 31, 2025
Piece of the Week: Lalaounis’ Good Luck Charm for 2025The “Blossom Rosette” blooms with love, beauty, and hope for the year ahead.
IndependentsJan 31, 2025
Harvey Rovinsky, Longtime Owner of Bernie Robbins Jewelers, Dies at 77Rovinsky is remembered as a great mentor who made the employees of his stores feel like family.
Events & AwardsJan 31, 2025
Facets of Fire Has a Diamond Challenge for RetailersFor every jeweler who tries their luck, the company will make a donation to Jewelers for Children.
MajorsJan 30, 2025
WJA Chapter Leaders Resign as Fallout From DEI Remarks SnowballsThe boards of at least five chapters have resigned in response to controversial statements the WJA national board president made last month.
Policies & IssuesJan 30, 2025
RJC Executive Director Melanie Grant Is Stepping Down An experienced jewelry writer and curator, Grant led the organization for two years.
CollectionsJan 30, 2025
Pharrell Williams Brings Tahitian Pearls to His New Tiffany & Co. CollectionFive new designs were added, all donning Tahitian cultured pearls and spear-like trident motifs, along with the new “Titan” setting.
Events & AwardsJan 30, 2025
Registration Open for Converge 2025The inaugural event is being co-hosted by the American Gem Society and the Gemological Institute of America.
MajorsJan 30, 2025
24 Karat Club of New York Elects 5 New MembersJewelers of America’s Annie Doresca and AGTA CEO John W. Ford Sr. are among the new members.
CollectionsJan 29, 2025
Boucheron’s High Jewelry Takes the Form of ‘Untamed Nature’The jeweler’s latest high jewelry collection looks into the Boucheron archives to create a “living encyclopedia of high jewelry.”
FinancialsJan 29, 2025
LVMH Watch, Jewelry Sales End the Year DownWatch and jewelry sales slipped 3 percent in 2024, though the luxury conglomerate did see business pick up in the fourth quarter.
MajorsJan 29, 2025
Chanel Names New General Manager of Watches, Fine Jewelry for USOlivier Kessler-Gay will take over the role on March 3.
SurveysJan 29, 2025
Consumer Confidence Slips for Second Consecutive Month It hit a four-month low in January due to concerns about the job market, though consumers remain bullish about the stock market.
Events & AwardsJan 29, 2025
Chris Ploof To Teach Mokume Gane at AJSThe jewelry designer and master metalsmith will present on the ancient Japanese metalworking technique at the Atlanta Jewelry Show in March.
SourcingJan 28, 2025
WFDB Joins Efforts to Promote Natural Diamonds With New CampaignThe “Moments” social media campaign emphasizes the emotional ties between natural diamonds and life’s special milestones.
CollectionsJan 28, 2025
Bliss Lau Celebrates the Intricate Mosaic of Identity in New CollectionThe versatile “As We Are” collection features 14 pieces with interlocking designs allowing for 27 different looks worn around the body.
SourcingJan 28, 2025
Botswana’s First Olympic Gold Medalist Is Now a De Beers Ambassador Letsile Tebogo will help to promote natural diamonds and the good they have done for his country.
