NDC said in an open letter that Pandora’s statements about the carbon footprint of lab grown versus natural diamonds are inaccurate.
Clientbook Is Helping Jewelers Turn Clienteling Challenges into Wins with Hands-On Training and Coaching
Sponsored by Clientbook
That’s where Clientbook’s Managed Services comes in. Designed specifically for busy jewelry retailers, Managed Services goes beyond software by providing hands-on training, strategy, and campaign support that ensures clienteling becomes second nature across your entire team.
Retailers gain access to:
- Complete clienteling playbook
- Library of eLearning resources
- On-site strategy sessions tailored to their store
- Leadership and new employee enablement
- Analytics and benchmarking
Clientbook has spent years working exclusively with independent jewelers, giving the company a deep understanding of the challenges they face on the sales floor. That expertise is strengthened by an executive team with more than 65 years of combined experience across retail stores, vendor partnerships, and jewelry consulting. This perspective ensures that Managed Services isn’t just theory—it’s built on practical, real-world insight into how successful jewelers operate.
“Managed Services represents our commitment to standing alongside jewelers, not just as a software vendor but as a retail partner,” said Brandon Wright, CEO of Clientbook. “We created this program to give stores the tools, training, and resources they need to make clienteling work and deliver consistent results.”
With these tools, jewelers can expect measurable growth, including higher attributed sales, reduced customer churn, and stronger store-level relationships. By combining proven clienteling strategies with expert coaching, Clientbook’s Managed Services empowers jewelry stores to focus less on adoption challenges and more on growing their business.
Jewelers interested in learning more about Clientbook’s Managed Services can schedule a demo at demo.clientbook.com.
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The diamantaire and industry leader succeeds Feriel Zerouki and said he will focus on being a “champion” for natural diamonds.

She wore our Piece of the Week, Glenn Spiro’s “Old Moghul Golconda” earrings, featuring fancy brown-yellow diamonds totaling 51.90 carats.

Gain access to the most exclusive and coveted antique pieces from trusted dealers during Las Vegas Jewelry Week.

Two pieces were named “Best in Show,” one from the retail category and one from the supplier category.


The jewelry retailer noted resilience among its higher-end customers while demand softened for its lower-priced offerings.

Led by the 6.59-carat sapphire, the sale garnered $9.7 million, a record total for a Heritage jewelry auction.

Gain access to the most exclusive and coveted antique pieces from trusted dealers during Las Vegas Jewelry Week.

In his new role, sales specialist Billy Welshoff will focus on the eastern United States.

José Gaztelu has been promoted to the role, which has been vacant since last year.

It has also opened the application period for the Seymour & Evelyn Holtzman Bench Scholarship through June 30.

The owner of the Ekati mine, which opened in 1998, has filed for insolvency protection amid the significant decline in diamond prices.

The company announced the change alongside its Q1 results, which showed that the jewelry brand’s year is off to a shaky start.

The retailer will cut 16 percent of its corporate workforce as part of its plan to exit bankruptcy.

Of the many examples used in the filming of “Le Mans,” this one is believed to have spent the most time on Steve McQueen’s wrist.

Megan Piccione dressed Lauren Wasser in layers of diamond jewelry, making her stand out in a crowd that included celebrities like Beyoncé.

Following decades of association leadership, the “semi-retired” colored gemstone expert is turning his focus to gemstone education.

The museum’s new exhibition will feature one of Jesse Owen’s Olympic medals, Yogi Berra’s crown, Super Bowl rings, and more.

The new program provides access to media exposure and editorial opportunities for exhibitors and retailers.

The “Eclipse” jewelry collection captures the fleeting moment where light and shadow align though onyx, diamonds, and freshwater pearls.

Buying discipline at trade shows starts with clarity about your inventory levels, Smith writes.

Lazaro Rodriguez Vega was murdered inside Cash Out Gold and Silver in Fort Pierce. A 20-year-old man has been charged in the case.

A portion of every engagement ring sold in its Austin showroom will support the care and preservation of Austin’s wildflowers and green spaces.

Their partnership combines Gemist’s customization technology with Saban Onyx’s U.S.-based manufacturing capabilities.

Respondents were concerned about the Middle East conflict and how it will impact their finances.

Our Piece of the Week, the “Butterfly” necklace, showcases a 7.02-carat oval diamond set between diamond, platinum, and 18-karat gold wings.

Smith uses a comment he overheard in the grocery store to remind retailers that their job is to inspire buying behavior, not just sell.

























