The pieces in “Animali Tarallo” portray animals from stingrays to elephants through portraits and interpretations of their patterns.
Ask the Watch Guy: Making Your Competitors Your Compatriots
Plenty of stores don’t change watch batteries. If you do, here’s how you can pick up the business they’re missing.

Those who do watch repairs and watch batteries can teach us all something. We had a comment from a jeweler earlier this year who does more than 17,000 watch batteries per year. She said that it nearly pays all her expenses.
I recently surveyed the local mall for jewelers who do and do not replace watch batteries. Of the five national chain stores in the mall, all were on the same page: “If we did not sell the watch to you, we do not replace the battery.”
Half of them sent the watch to an outside service center.
There was a single independent jeweler who did watch batteries on watches he did not sell, but he was open only part time.
So that’s six retail locations in one shopping mall that don’t regularly change all customers’ watch batteries in-house, not to mention the anchor department stores that have the same policies as the national chain jewelry stores. These policies go a long way in creating demand for watch battery services.
What if I told you that it’s possible to convert those passive jewelers’ policies into a stream of watch repair and watch battery customers for you? Not one of those mall jewelers had any problems suggesting other businesses to get the battery replaced. What if they told their customers to go see you?
This is especially true when dealing with jewelers who would rather catch the plague then have anything to do with a watch. It’s a lot easier for them to blow off a customer when they have someplace to send them.
Imagine if you had the gumption to visit every place in your market area that either sells watches or installs watch batteries. First, make a list of those businesses including the big “mart” stores, then visit them all.
I know that most of you will shrink into your seats at the thought of visiting your competitors. But believe me, it’s very easy and you will be surprised at the reception you get. Most will thank you for visiting. But there are some ground rules.
When meeting the business owner or manager simply say with a big smile, “Hi, I am [your name] from [your store].” (NOTE: If your business name is Keller Jewelers it would be best to call yourself Keller Watch Repair or just Keller’s, especially if your name is something like Keller’s Discount Diamond Warehouse. You get
Have a good supply of business cards with you to leave with the store. If you can, it will be a plus if your cards have a little map on the back showing your location. You can place a discount offer on the card as well. Large, warehouse-type stores or large mall anchor stores can refer as many as 30 people per day! If you find that one of the stores who refers customers to you is really sending you a lot of referrals, make sure their supply of your business cards is always topped off.
You may be wondering why these stores are only too happy to refer their customers to another business. It is because too many times they have experienced problems by having their poorly trained clerks replace a battery. Once I had to rescue a large bulk, discount store that ruined a Piaget Polo (big bucks!).
I know that many of you will ask, “Who would bring a Piaget to that type of store?” But if you go to nine jewelers and all of them tell you to go away, what do you do? For some, the answer is to trust their watches with those who are barely qualified to identify that it’s a watch, let alone do any kind of repair!
Be thankful that many jewelers will not replace a battery. Tell the businesses you visit that you appreciate the referrals and if there is anything they need to let you know. Then wait for more business to walk in the door. It will get to the point where customers come in and you’ll know they are watch battery customers from what is in their hand: your business card.
This is one of the many ways profits can be realized with some knowledge of watch repair. If you yourself have never been trained to change a watch battery properly and professionally, we offer a free video on that topic on our website, TimeWorks.biz.
Jess Gendron is a seventh-generation watchmaker, having learned by his father Dan’s side since childhood. He is now the owner of Colorado Timeworks, a watch repair service center in Colorado Springs. He can be reached at talktothewatchguy@gmail.com, and his website is Timeworks.biz.
The Latest

Parent company Saks Global said the iconic location will be open through the holiday season as it decides what to do with the space.

Ronald Winston, son of Harry Winston, donated the diamonds to the Smithsonian National Museum of Natural History in Washington, D.C.

Bench jewelers spend years honing their skills, Jewelers of America’s Certification validates their talents.

The virtual event will take place April 7 at 3 p.m.


The educational event will take place in Charlotte, North Carolina, this May.

The layoffs come amid the TV shopping channel’s efforts to restructure and focus on live shopping through social media.

Natural diamonds mean more than lab-grown, but when every cut is ideal, they all look the same. Customers want more—Facets of Fire delivers.

The debut event will take place in Miami’s Coconut Grove neighborhood this fall.

The roundtable will take place May 17 ahead of the trade show’s welcome dinner.

The “Peanuts x Monica Rich Kosann” collection features the comic strip’s classic vocabulary across 10 bracelet designs.

Three industry experts dive into the complexities of the material often marketed as an “ethical” alternative for metal in jewelry.

Diamonds are not only one of the most prominent gemstones, but the birthstone for those born in April.

The Utah-based company known for making wedding bands has acquired Doubloon Golf.

The longtime luxury executive led one of LVMH’s watch brands, TAG Heuer, for 12 years before taking over Bulgari in 2013.

Authorities said the robbers fled with jewelry and 70 Rolex watches, later taking pictures of themselves posing with big stacks of cash.

Lotus Gemology founder Richard W. Hughes has translated Heinrich Fischer’s 1880 book “Nephrit und Jadeit” from its original German.

The ring's design features contrasting lines influenced by work from architecture-inspired photographer Nikola Olic.

The Conference Board’s index fell as consumers continued to worry about the impact of tariffs, the labor market, and the price of eggs.

However, two medieval jewels surpassed estimates at Noonans Mayfair’s recent jewelry auction in London.

The Oscar-nominated actor debuted in the campaign for the new “Top Time B31” collection, which introduced Breitling’s Caliber B31.

The Congress is scheduled to take place May 19-22 in Brasilia, Brazil.

The “150 Art Deco” collection features a Miss America timepiece and a pocket watch from the brand’s Archive Series.

Alex Wellen, formerly CEO and president of MotorTrend Group, has taken on the role.

The Impact Initiative is part of the nonprofit association’s new three-year strategic plan.

The ruby and the sapphire, which Christie’s calls a “once-in-a-generation masterpiece,” are part of the upcoming Hong Kong jewelry auction.

The two pairs of earrings, snatched from a Tiffany & Co. store in Orlando, Florida, are valued at a combined $769,500.