Columnists

Squirrel Spotting: The Travails of Attracting and Retaining Talent

ColumnistsAug 18, 2022

Squirrel Spotting: The Travails of Attracting and Retaining Talent

The job market is tight, making it paramount for employers to have the type of culture employees really crave, Peter Smith writes.

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Peter Smith is an industry consultant, speaker, sales trainer, and author. He can be reached via email at TheRetailSmiths@gmail.com.
According to the U.S. Bureau of Labor Statistics, the unemployment rate now stands at 3.5 percent, matching the lowest rate in 50 years. 

Retail, in fact, has recovered so well that there are now 208,000 more people employed in the sector than in February 2020, the month before the onset of the pandemic in the United States. 

As impressive as those numbers are, however, they signal potentially significant problems for employers in both attracting new talent and, more importantly, retaining their top people. 

We are now firmly ensconced in a “buyer’s market” in which employees hold most of the cards. Rarely have they had such leverage when it comes to deciding to stay with their current employers or seek greener pastures elsewhere. 

According to Zippia, 65 percent of Americans are actively searching for a new job right now.  

In the 2001-2007 version of The Best of Gallup Management Journal, Brian Brim wrote, “Though companies may recognize how crucial it is to engage their workers and may even acknowledge that it must be an ongoing process, the essential principles of employee engagement have not become ingrained.” 

If 65 percent of employees are actively searching for new jobs, it is hard to imagine that circumstances have changed much in the 10-plus years since Brim’s article. 

“Stop bullshitting people about how great your culture is. If it were true, you wouldn’t be losing people.” 

So, what can be done? How can employers mitigate against the possibility of losing their top people and also become more attractive to quality professionals looking for a change? 

For starters, stop bullshitting people about how great your culture is. If it were true, you wouldn’t be losing people, and you’d be decidedly more attractive to candidates already in the market for a new job. 

You can determine what’s important in your company; the way you treat your people, the compensation structures (for good or bad), whether you invest in your people or not, the things you celebrate, and the things you tolerate. 

Despite that, to a great extent your culture is not what you say it is but, rather, what your people experience on a daily basis. 

You may believe your culture reflects your values and aspirations, but it may read entirely differently to your current team and to potential new hires.  

I visited with a company recently and witnessed a culture that was as close to soul-sapping as I could have imagined. Despite there being lots of people in the space, there was no energy at all in the building. 

The employees didn’t look like they were having much fun, and I saw precious little evidence of people joyfully engaging with each other. 

As I walked around, I noticed that the desks and cubicles were devoid of the personalization so typical of these types of offices, with scant evidence of family, hobbies, or other interests.

There also was no music playing; the overall effect was of a dour, uninspiring, and impersonal space. 

 Related stories will be right here … 

I suspect the leadership of that company would be shocked at my observations, preferring to believe, as many do, that they have a vibrant company culture.

What I saw and felt however, was very different, and that is what I took away with me.

At the most basic level, people want to feel safe and connected at work.

They want a company and mission worth believing in, and they want to know their voices will be heard, and their opinions matter.

They want a culture that prizes innovation and recognizes and welcomes mistakes as a necessary consequence of that open mindset.

Roger Martin, former dean of the Rotman School of Management at the University of Toronto, wrote in the Harvard Business Review (March-April 2022), “Do you have to listen to everything top talent has to say? Of course not. But recognize that talented people don’t take kindly to being dismissed out of hand. And they always have options, options that may be highly damaging to you.”

They want the opportunity to make money in a company that does not impose a ceiling on the earnings of its top people, but what they really want is a career path, an opportunity to do great and meaningful work.

They want to be surrounded by other top talent, and they want a company that invests in them, and which gives them an opportunity for professional development.

They want a company where loyalty is a two-way street (that does not mean the absence of turnover, but a clear sense of what matters most in hiring and exiting employees) and one where all employees are treated with respect, including people who are leaving, or have left, the company.

They want a company where wins, big and small, are celebrated, and where disappointments are acknowledged and owned, without stigmatization or over-dramatization. Good teams don’t suck because a company has a bad month.

As Jim Collins wrote in “Good To Great,” “What do the right people want more than almost anything else? They want to be part of a winning team. They want to contribute to producing visible, tangible results. They want to feel the excitement of being involved in something that just flat-out works.” 

If you are one of the many companies still offering an hourly wage and one week’s vacation as an incentive to retain and attract top talent, you’ve got a tough road ahead.

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