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IndependentsAug 16, 2016
After Yelp posting comes down, jeweler drops case
Retailer George Pelz has dropped the libel lawsuit he filed against one Yelp user after he got what he wanted--the poster’s untrue review of his store removed from the website.
Boston--Jeweler George Pelz said he has dropped the libel lawsuit he filed against one Yelp user after he got what he wanted--the poster’s untrue review of his store removed and his store’s reputation restored on the website.
Pelz, who owns Pageo Jewelers with his sister Pam Lerner, had been battling Yelp and a reviewer who identified themselves as Linda G. from Boulder, Colo. since February, when Linda G. posted a one-star review slamming the store’s service and integrity that Pelz said was patently false.
After both Linda G. and Yelp refused to remove the post, Pelz took them both on, suing “Linda G. Doe” for libel and negligence in July and then dragging Yelp into court to try to force them to reveal Linda G.’s identity.
In September, he won his battle with Yelp. A Boston Municipal Court judge ordered Yelp to reveal what they knew about Linda G.
After receiving her real name from Yelp--which he declined to share with National Jeweler--Pelz said he did some digging into his company’s records and discovered that this woman had bought jewelry from him, but not in the quantities she claimed in her review. She also never sold him any jewelry, despite stating on the Yelp that Pelz “ripped [her] off” when she tried to sell back the jewelry she’d bought at his store.
What’s more, despite the fact that the review was posted Feb. 28, Linda G. hadn’t bought anything at Pageo Jewelers since Sept. 5, 2001, some 14 years ago.
Pelz said the store’s records show that this particular customer had a habit of buying a piece of jewelry, keeping it for a couple months and then returning it. After a few purchases and returns between December 1999 and September 2001, she quit coming into the store and he never really gave her a second thought.
Pelz, who has stores in Boston, Nantucket and Newton, said despite the aggravation Linda G.’s Yelp review caused him, he’s not interested in pursuing the libel lawsuit because he got what he wanted: her review is gone from the Yelp page for his Newton store and Yelp removed all the other one-star reviews that flooded his page after it became public that he was battling the popular review website in court.
The jeweler said he only went to court because he could not get any help from Yelp in
removing what he knew was an untrue review. After all, if any customer had spent as much money at his store as Linda G. claimed to have, he would have remembered them.
“My goal was to get that post down and it’s down,” he said. “As far as I am concerned, it’s over.”
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