Surveys

Deloitte Also Predicts a Happy Holiday for Retailers

SurveysOct 05, 2021

Deloitte Also Predicts a Happy Holiday for Retailers

Holiday retail sales are forecast to grow between 7 and 9 percent, as per the firm’s annual forecast.

20211005_Holiday gifts.jpg
Retailers can expect a merry and bright holiday season this year, according to Deloitte’s annual holiday retail forecast.
New York—Retailers can expect a happy holiday this year, according to Deloitte’s annual holiday retail forecast.

The financial services company expects 2021 holiday retail sales to increase between 7 and 9 percent, a very merry forecast that comes on the heels of a similar prediction from Mastercard SpendingPulse.

A rise in vaccination rates is bringing consumers out of the house and into stores and restaurants, boosting spending on services while spending on goods remains steady, said Daniel Bachman, Deloitte’s U.S. economic forecaster, in a press release about the forecast.

“A steady decline in the savings rate to pre-pandemic levels will support consumer spending and keep retail sales elevated this season,” he said.

Consumer spending strength will carry over to online shopping as well, with holiday e-commerce sales expected to grow between 11 and 15 percent.

E-commerce sales are expected to total $210 billion to $218 billion.

“Retailers who remain resilient to shifting consumer behaviors and offer convenient options for online and in-store shopping … will be poised for growth this holiday season.”— Rod Sides, Deloitte

This year’s merry holiday season follows last year’s strong season, reflecting continued growth in sales.

Holiday 2020 sales were higher than expected, up nearly 6 percent year-over-year, totaling $1.19 trillion, as per the U.S. Census Bureau.

Last year, e-commerce sales grew nearly 35 percent to $189 billion.

“The 2021 forecast projects a strong growth rate amid already elevated retail sales and growth in disposable personal income that is likely to remain flat heading into the season,” said Deloitte.

The Delta variant and pandemic-related uncertainty could lead to more spending on goods, the company also noted.

 Related stories will be right here … 

“While consumer concerns about health and safety have eased since the last holiday season, pandemic-influenced shopping behaviors continue to gain traction,” said Rod Sides, vice chairman, Deloitte LLP and U.S. retail and distribution sector leader.

“Retailers who remain resilient to shifting consumer behaviors and offer convenient options for online and in-store shopping, as well as order fulfillment, will be poised for growth this holiday season, and into the new year.”

A strong holiday season may seem questionable, particularly when considering U.S. consumer confidence fell to a seven-month low in September as COVID-19 infections continue to rise, marking the third consecutive monthly decline and the lowest level since February.

However, National Retail Federation Chief Economist Jack Kleinhenz remains hopeful for the holidays, as he takes other factors into consideration.

“With consumer spending accounting for roughly two-thirds of U.S. gross domestic product, all eyes are closely watching shoppers’ ability to drive the economy,” said Kleinhenz. 

“If consumer finances are any indication, there’s reason to be optimistic: Households remain in good shape, with consumers in the aggregate actually underspending relative to current income.”

While enhanced unemployment benefits have expired, that loss may be offset by an uptick in savings since the start of the pandemic, he said.

There hasn’t been much to celebrate on the economic front in recent months, as COVID-19 cases went from record lows in the early summer to a six-month high by September, straining health care systems in hard-hit states. 

August payroll numbers were bleak, up 235,000 jobs nationwide, down from a gain of 1.1 million the month before.

And last month, the Federal Reserve lowered its forecast for gross domestic product growth for the year to 6 percent from 7 percent, and expects unemployment to end the year at 4.8 percent rather than 4.4 percent. 

“There’s a saying that you should never underestimate the American consumer—and its corollary is that you should watch what consumers do, not what they say.” — Jack Kleinhenz, NRF 

The Consumer Price Index showed inflation was up 5 percent year-over-year in August, due to consumer demand and supply chain disruptions.

To add to that, the University of Michigan Index of Consumer Sentiment fell to 71 in September, below its pandemic high of 88.3 in April, marking the lowest confidence level since the start of the pandemic.

The Conference Board’s consumer confidence index experienced a similar drop

In spite of all this, August retail sales still rose, up 2 percent month-over-month and 12 percent year-over-year. 

The October issue of the NRF’s Monthly Economic Review showed consumers’ mid-summer savings rate of 10 percent exceeded pre-pandemic levels, noting that strong employment gains, higher wages, and the Child Tax Credit would boost income growth going forward.

“That strong momentum shows there’s a big disconnect between consumer confidence and consumer spending at the moment and that the downdraft in confidence may well be a false scent,” Kleinhenz said. 

“There’s a saying that you should never underestimate the American consumer—and its corollary is that you should watch what consumers do, not what they say.”

While August job gains missed the mark, wages grew more than 4 percent year-over-year with job openings at a record high of 10.9 million at the end of July.

The numbers show that demand for labor is still strong, said Kleinhenz, and that a lack of workers rather than a lack of jobs is the impediment to hiring.

“With the end of supplemental unemployment benefits taking away financial incentives to stay home and the reopening of schools easing child care responsibilities for parents who want to get back to work, stronger growth should be on its way.”

While some economists believe financial incentives have kept people from working, others point to a lack of childcare and low wages as well as some workers retiring early or looking for a new career path.

The Latest

Cultus Artem River of Heaven Necklace
CollectionsMay 29, 2026
Cultus Artem’s Necklace Is the Oasis in Las Vegas’ Desert

The “River of Heaven” necklace, our Piece of the Week debuting at Couture, combines 26 salt and pepper diamonds spaced by Tahitian pearls.

Sean Dunn, Amy Greenberg, Elise Greenberg, Coleman Clark, Mitchell Clark
IndependentsMay 29, 2026
Meet the 2026 Retailer Hall of Fame Inductees

This year’s inductees include second-, third-, and fourth-generation jewelers.

Jesse Itzler
Events & AwardsMay 28, 2026
JCK Announces Jesse Itzler as 2026 Keynote Speaker

The author, speaker, and entrepreneur will give his presentation, “Spiritual Billionaire,” on Saturday morning.

PG-05-SHOT-2-LUCIDA.033 1.png
Brought to you by
All Eyes on Gold Prices. Alternatives to Look For. And What to BEWARE of in Vegas

As gold prices rise, today’s retailers are looking for alternatives at prices that will appeal to wider audiences.

JCK Rocks Nelly Graphic
Events & AwardsMay 28, 2026
JCK Rocks To Ride With Nelly

Three-time Grammy award-winning artist Nelly is set to perform at the annual event at Tao Beach on Sunday night.

Weekly QuizMay 28, 2026
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
A screen shot of The Clear Cut's website
MajorsMay 28, 2026
Signet Jewelers to Buy The Clear Cut

Signet will integrate the online-only, natural diamond-focused jeweler into Blue Nile, which it wants to position as a higher-end retailer.

Itä Aguaviva Tassel Pendant, Ashaha Anzar Cuff, Cultus Artem Quetzal Ring
CollectionsMay 28, 2026
Meet The 17 Newcomers to Couture’s Design Atelier

These up-and-coming jewelry brands are bringing their distinct aesthetic and unique point-of-view to the Design Atelier for the first time.

1872x1052-NextGem-2026-National-Jeweler-Advertorial.jpg
Brought to you by
How Modern Training Is Becoming a Competitive Advantage for Jewelry Retailers

With the trade and customer trust in mind, GIA® developed NextGem™ – on-demand training designed specifically for retail.

GCAL 8x Cushion Cut diamond
GradingMay 28, 2026
GCAL By Sarine Launches 8X Cushion Cut

The lab’s proprietary diamond cut grade has been expanded to include the popular fancy shape.

Stock image of police cars with their lights on
Events & AwardsMay 27, 2026
5 Security Tips for Las Vegas Jewelry Market Week 2026

This year, it’s what could happen outside of show hours that worries JSA Executive Vice President Scott Guginsky.

Smart Age Solutions CEO and National Jeweler columnist Emmanuel Raheb
ColumnistsMay 27, 2026
What Jewelers Can Learn From Luxury Fashion’s Digital Playbook

High-end fashion houses know how to emotionally connect with customers online. Retail jewelers should take note, Emmanuel Raheb writes.

Couture The Iridescence designers Aziza-Abdullah Nicole, Cindy Liebe, Danyell Roscoe, Jessica Liu, Marie Helena from Rebel Jewelry, Julia de Souza, and Xiao Wang
Events & AwardsMay 27, 2026
Couture’s ‘The Iridescence’ Will Showcase 7 Emerging Jewelry Designers

The designers are the third cohort of mentees from the show’s Belonging @ Couture mentorship program.

National Jeweler columnist Sherry Smith, partner at The Retail Smiths
ColumnistsMay 26, 2026
The Key Mindset for Better Trade Show Buying

Buying discipline at trade shows starts with clarity about your inventory levels, Smith writes.

JCK Talks panel on stage
Events & AwardsMay 26, 2026
12 JCK Talks Sessions to Add to Your Las Vegas Schedule

The trade show’s education series returns, with sessions on retail trends, AI, watches, marketing, corporate responsibility, and more.

CBG Curated Designer Project Logo
Events & AwardsMay 26, 2026
CBG Brings Its Curated Designer Project to Las Vegas Show

The Curated Designer Project has expanded to highlight eight independent jewelry designers during CBG’s Las Vegas show.

Walters Faith
TrendsMay 26, 2026
Amanda’s Style File: A Cooldown Is Coming

Bring a cool tone to your summer jewelry with these white metal pieces.

Shot of attendees at a JA New York jewelry trade show
Events & AwardsMay 22, 2026
Instore Buys JA New York Show

The deal closed this week, which means Instore will produce the JA NY show slated to take place this fall.

Buccellati Waikiki gold and diamond earrings
FinancialsMay 22, 2026
Richemont’s Jewelry Brands Lead the Charge in Q4

The company’s jewelry sales were up in Q4 and the fiscal year, with Richemont raising prices in part because of the cost of gold.

Leigh Maxwell Bauble Earrings
CollectionsMay 22, 2026
Leigh Maxwell Celebrates 5 Years at Couture With ‘Bauble’ Collection

The “Bauble” capsule collection of colorful one-of-a-kinds includes our Piece of the Week, the “Bauble” earrings, featuring rose zircon.

Stuller 2026-2027 packaging and display catalog
MajorsMay 22, 2026
Stuller’s New Packaging, Display Catalog Is Out

The updated catalog has a newly dedicated section for gift wrapping.

My Next Question, Episode 5: Amanda Gizzi, Michelle Graff, Frank Everett
PodcastsMay 21, 2026
Episode 5: Sotheby’s Frank Everett Puts the Auction Market in Perspective

Everett covers colored stones’ surging popularity, the mellow return of the “Mellon Blue,” and his “The Devil Wears Prada” doppelgänger.

Springer’s Jewelers new flagship rendering
IndependentsMay 21, 2026
Springer’s Jewelers’ New Flagship Will Serve Next-Gen Luxury Shoppers

Fourth-generation CEO Lilly Mullen wants to emphasize experience, connection, and personalized service.

Nina Pugliese
Events & AwardsMay 21, 2026
JA Announces Nina Pugliese Memorial Scholarship

The new award, created in partnership with Henne Jewelers, honors the late designer’s legacy through supporting jewelry education.

WFDB International Summit
SourcingMay 21, 2026
Botswana, Angola Join WFDB

The addition of the diamond-producing countries as nation affiliated members broadens the federation’s global representation, WFDB said.

Jewelry scam flyer and police officer handing flyer to elderly man
CrimeMay 20, 2026
NYPD Warns of Jewelry Swap Scams Targeting Seniors

The NYPD is warning elderly New Yorkers to keep their jewelry hidden when walking outside to avoid being a target.

New Adornment & Theory jewelry store in West Town, Chicago
IndependentsMay 20, 2026
Adornment & Theory’s New Store Feels Like Home

Designer Viviana Langhoff has realized her dream of owning a space for her Chicago jewelry store that looks and feels like her brand.

Couture Show Logo
Events & AwardsMay 20, 2026
Here Is Couture’s 2026 Education Lineup

The sessions will run from Friday, May 29, to Sunday, May 31, with one being a live taping of an episode of Couture’s podcast.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy