Surveys

Deloitte Also Predicts a Happy Holiday for Retailers

SurveysOct 05, 2021

Deloitte Also Predicts a Happy Holiday for Retailers

Holiday retail sales are forecast to grow between 7 and 9 percent, as per the firm’s annual forecast.

20211005_Holiday gifts.jpg
Retailers can expect a merry and bright holiday season this year, according to Deloitte’s annual holiday retail forecast.
New York—Retailers can expect a happy holiday this year, according to Deloitte’s annual holiday retail forecast.

The financial services company expects 2021 holiday retail sales to increase between 7 and 9 percent, a very merry forecast that comes on the heels of a similar prediction from Mastercard SpendingPulse.

A rise in vaccination rates is bringing consumers out of the house and into stores and restaurants, boosting spending on services while spending on goods remains steady, said Daniel Bachman, Deloitte’s U.S. economic forecaster, in a press release about the forecast.

“A steady decline in the savings rate to pre-pandemic levels will support consumer spending and keep retail sales elevated this season,” he said.

Consumer spending strength will carry over to online shopping as well, with holiday e-commerce sales expected to grow between 11 and 15 percent.

E-commerce sales are expected to total $210 billion to $218 billion.

“Retailers who remain resilient to shifting consumer behaviors and offer convenient options for online and in-store shopping … will be poised for growth this holiday season.”— Rod Sides, Deloitte

This year’s merry holiday season follows last year’s strong season, reflecting continued growth in sales.

Holiday 2020 sales were higher than expected, up nearly 6 percent year-over-year, totaling $1.19 trillion, as per the U.S. Census Bureau.

Last year, e-commerce sales grew nearly 35 percent to $189 billion.

“The 2021 forecast projects a strong growth rate amid already elevated retail sales and growth in disposable personal income that is likely to remain flat heading into the season,” said Deloitte.

The Delta variant and pandemic-related uncertainty could lead to more spending on goods, the company also noted.

 Related stories will be right here … 

“While consumer concerns about health and safety have eased since the last holiday season, pandemic-influenced shopping behaviors continue to gain traction,” said Rod Sides, vice chairman, Deloitte LLP and U.S. retail and distribution sector leader.

“Retailers who remain resilient to shifting consumer behaviors and offer convenient options for online and in-store shopping, as well as order fulfillment, will be poised for growth this holiday season, and into the new year.”

A strong holiday season may seem questionable, particularly when considering U.S. consumer confidence fell to a seven-month low in September as COVID-19 infections continue to rise, marking the third consecutive monthly decline and the lowest level since February.

However, National Retail Federation Chief Economist Jack Kleinhenz remains hopeful for the holidays, as he takes other factors into consideration.

“With consumer spending accounting for roughly two-thirds of U.S. gross domestic product, all eyes are closely watching shoppers’ ability to drive the economy,” said Kleinhenz. 

“If consumer finances are any indication, there’s reason to be optimistic: Households remain in good shape, with consumers in the aggregate actually underspending relative to current income.”

While enhanced unemployment benefits have expired, that loss may be offset by an uptick in savings since the start of the pandemic, he said.

There hasn’t been much to celebrate on the economic front in recent months, as COVID-19 cases went from record lows in the early summer to a six-month high by September, straining health care systems in hard-hit states. 

August payroll numbers were bleak, up 235,000 jobs nationwide, down from a gain of 1.1 million the month before.

And last month, the Federal Reserve lowered its forecast for gross domestic product growth for the year to 6 percent from 7 percent, and expects unemployment to end the year at 4.8 percent rather than 4.4 percent. 

“There’s a saying that you should never underestimate the American consumer—and its corollary is that you should watch what consumers do, not what they say.” — Jack Kleinhenz, NRF 

The Consumer Price Index showed inflation was up 5 percent year-over-year in August, due to consumer demand and supply chain disruptions.

To add to that, the University of Michigan Index of Consumer Sentiment fell to 71 in September, below its pandemic high of 88.3 in April, marking the lowest confidence level since the start of the pandemic.

The Conference Board’s consumer confidence index experienced a similar drop

In spite of all this, August retail sales still rose, up 2 percent month-over-month and 12 percent year-over-year. 

The October issue of the NRF’s Monthly Economic Review showed consumers’ mid-summer savings rate of 10 percent exceeded pre-pandemic levels, noting that strong employment gains, higher wages, and the Child Tax Credit would boost income growth going forward.

“That strong momentum shows there’s a big disconnect between consumer confidence and consumer spending at the moment and that the downdraft in confidence may well be a false scent,” Kleinhenz said. 

“There’s a saying that you should never underestimate the American consumer—and its corollary is that you should watch what consumers do, not what they say.”

While August job gains missed the mark, wages grew more than 4 percent year-over-year with job openings at a record high of 10.9 million at the end of July.

The numbers show that demand for labor is still strong, said Kleinhenz, and that a lack of workers rather than a lack of jobs is the impediment to hiring.

“With the end of supplemental unemployment benefits taking away financial incentives to stay home and the reopening of schools easing child care responsibilities for parents who want to get back to work, stronger growth should be on its way.”

While some economists believe financial incentives have kept people from working, others point to a lack of childcare and low wages as well as some workers retiring early or looking for a new career path.

The Latest

Merle, Juanita, and Brent Staats of Staats Jewelers
IndependentsMay 11, 2026
Kansas Jeweler Closing After 70 Years

The owners of Staats Jewelers are heading into retirement.

Former Macy’s CEO Jeffrey Gennette
TrendsMay 11, 2026
Former Macy’s CEO Joins Signet Jewelers Board

Jeffrey Gennette, who retired in 2024 after 41 years with Macy’s, is the newest member of the jewelry retailer’s board of directors.

Buddha Mama gold earrings hexagon emerald
TrendsMay 11, 2026
Amanda’s Style File: Lucky May

May babies are lucky to have emeralds, a gemstone admired for centuries, as their birthstone, writes Amanda Gizzi.

1872x1052-NextGem-2026-National-Jeweler-Advertorial.jpg
Brought to you by
How Modern Training Is Becoming a Competitive Advantage for Jewelry Retailers

With the trade and customer trust in mind, GIA® developed NextGem™ – on-demand training designed specifically for retail.

Clientbook Logo
TechnologyMay 11, 2026
Clientbook’s New Tool Helps Jewelers Plan In-Store Events

The new module allows retailers to plan, promote, and measure the success of events from a single dashboard.

Weekly QuizMay 07, 2026
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
Pandora lab grown diamond necklace
Lab-GrownMay 08, 2026
NDC Publicly Criticizes Pandora Over ‘Misleading’ Natural Diamond Claims

NDC said in an open letter that Pandora’s statements about the carbon footprint of lab grown versus natural diamonds are inaccurate.

Ronnie VanderLinden and Feriel Zerouki
SourcingMay 08, 2026
Ronnie VanderLinden Takes Over as WDC President

The diamantaire and industry leader succeeds Feriel Zerouki and said he will focus on being a “champion” for natural diamonds.

Antique Jewelry & Watch Show
Brought to you by
Discover Timeless Treasures: A Showcase of Antique Jewelry & Timepieces in Las Vegas

Gain access to the most exclusive and coveted antique pieces from trusted dealers during Las Vegas Jewelry Week.

Glenn Spiro Old Moghul Golconda Earrings
TrendsMay 08, 2026
Rihanna Chooses ‘Desert Diamonds’ for 2026 Met Gala

She wore our Piece of the Week, Glenn Spiro’s “Old Moghul Golconda” earrings, featuring fancy brown-yellow diamonds totaling 51.90 carats.

Kennedy’s Jewelers tourmaline necklace
Events & AwardsMay 08, 2026
JA Announces 2026 CASE Award Winners

Two pieces were named “Best in Show,” one from the retail category and one from the supplier category.

Brilliant Earth Jane Goodall olive branch necklace and earrings
FinancialsMay 07, 2026
Brilliant Earth Appeals to Higher-Income Shoppers in Q1

The jewelry retailer noted resilience among its higher-end customers while demand softened for its lower-priced offerings.

Kashmir sapphire ring
AuctionsMay 07, 2026
‘Spectacular’ Kashmir Sapphire Headlines Heritage Spring Jewelry Sale

Led by the 6.59-carat sapphire, the sale garnered $9.7 million, a record total for a Heritage jewelry auction.

Billy Welshoff
MajorsMay 07, 2026
Gannon & Scott Names New Regional Account Executive

In his new role, sales specialist Billy Welshoff will focus on the eastern United States.

José Gaztelu
WatchesMay 07, 2026
Chrono24 Names New CEO

José Gaztelu has been promoted to the role, which has been vacant since last year.

Jewelers of America Logo
Events & AwardsMay 07, 2026
JA Accepting Applications for 2026 Scholarship Program

It has also opened the application period for the Seymour & Evelyn Holtzman Bench Scholarship through June 30.

White and yellow rough diamonds from the Ekati Diamond Mine
SourcingMay 06, 2026
Canada’s Oldest Diamond Mine Faces Uncertain Future

The owner of the Ekati mine, which opened in 1998, has filed for insolvency protection amid the significant decline in diamond prices.

Pandora lab grown diamond rings
FinancialsMay 06, 2026
Pandora to Add Carbon Footprint Info to Lab-Grown Diamonds

The company announced the change alongside its Q1 results, which showed that the jewelry brand’s year is off to a shaky start.

Saks Fifth Avenue door sign
MajorsMay 06, 2026
Saks Global Begins Layoffs, Reorganization Plans Closer to Approval

The retailer will cut 16 percent of its corporate workforce as part of its plan to exit bankruptcy.

Heuer Monaco Le Mans
AuctionsMay 06, 2026
Steve McQueen’s Heuer Monaco Watch Heads to Sotheby's

Of the many examples used in the filming of “Le Mans,” this one is believed to have spent the most time on Steve McQueen’s wrist.

Met Gala 2026 Beyonce, Lisa Manobal, Hailey Bieber
EditorsMay 05, 2026
This Ohio Designer’s Jewelry Made It to the Met Gala

Megan Piccione dressed Lauren Wasser in layers of diamond jewelry, making her stand out in a crowd that included celebrities like Beyoncé.

Doug Hucker
SourcingMay 05, 2026
Doug Hucker Returns to His Roots

Following decades of association leadership, the “semi-retired” colored gemstone expert is turning his focus to gemstone education.

New York City FC winning the Philip F. Anschutz MLS Cup Trophy in 2021
Events & AwardsMay 05, 2026
AMNH to Showcase Famous Jewelry, Trophies in Sports History

The museum’s new exhibition will feature one of Jesse Owen’s Olympic medals, Yogi Berra’s crown, Super Bowl rings, and more.

Exhibitor at JIS
Events & AwardsMay 05, 2026
JIS Launches Brand Exposure Program

The new program provides access to media exposure and editorial opportunities for exhibitors and retailers.

Melanie Georgacopoulos Eclipse Collection Campaign Imagery
CollectionsMay 04, 2026
Melanie Georgacopoulos Turns Pearls Into Light for ‘Eclipse’ Collection

The “Eclipse” jewelry collection captures the fleeting moment where light and shadow align though onyx, diamonds, and freshwater pearls.

National Jeweler columnist Sherry Smith, partner at The Retail Smiths
ColumnistsMay 04, 2026
The Key Mindset for Better Trade Show Buying

Buying discipline at trade shows starts with clarity about your inventory levels, Smith writes.

Mugshot of 20-year-old Landen Julian Ballard of Vero Beach, Florida
CrimeMay 04, 2026
Pawn Shop Manager Shot, Killed in Florida

Lazaro Rodriguez Vega was murdered inside Cash Out Gold and Silver in Fort Pierce. A 20-year-old man has been charged in the case.

Gild Zadok, Segev Zadok, and Jonathan Zadok at Austin park
IndependentsMay 04, 2026
Zadok Jewelers, Austin Parks Foundation Support Wildflower Preservation

A portion of every engagement ring sold in its Austin showroom will support the care and preservation of Austin’s wildflowers and green spaces.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy