Chandler started his jewelry career at Michelson Jewelers, joining the Diamond Council of America as president and CEO in 2001.
In 2019, Consumers Clicked On …
Editor-in-Chief Michelle Graff breaks down the data from GemFind’s annual report detailing activity on jewelry retail websites.

Oh, hello there.
It’s been a while since I’ve had the chance to write a blog post, as I’ve been busy working on a long-form story on lab-grown diamonds for our upcoming Market Issue, which is scheduled to come out in early May.
Last week, I finally had the chance to take a breath and catch up with GemFind CEO and President Alex Fetanat, whose company just released its annual Jewelry Consumer Trends Report.
The report distills data collected from the more than 400 retail jewelry websites that use the JewelCloud platform, breaking down what consumers clicked on and searched for most on retailers’ websites in 2019.
Overall, Fetanat said the total number of clicks increased year-over-year, highlighting the need for jewelers today to not only have a website, but to have a modern-looking one that displays the products they want to sell in their stores.
RELATED CONTENT: I’m Your Store’s Online Secret Shopper“[Jewelers] who don’t have a good online presence, or aren’t showing products online, they need to rethink that,” he said. “The data speaks for itself. People are searching, people are clicking on product.”
Here are five points of interest from the report, which can be found in its entirety on the GemFind website.
1. People click on diamonds all year long.
There are, however, a couple little peak periods in the clicks-by-month chart for 2019 GemFind produced (seen below).
We see a little spike in diamond clicks in early February (right before Valentine’s Day) and, interestingly, in early March.

A similar peak took place again in early July before searches spiked in mid-October (Fetanat said he does not have an explanation for this sharp increase, which happened around Oct. 17), and then remained elevated in November and December before falling off a bit later in the month.
These are, presumably, consumers searching for diamonds to pop the question over the holidays.
2. Consumers look for bridal jewelry more than anything else.
This isn’t surprising to anyone who knows the fine jewelry industry. Even with marriage rates down from what they were a couple decades ago, bridal is still a big business.
Millions of couples (2.2 million last year, according to The Wedding Report) still tie the knot every year, and as The Knot noted in its 2019 Jewelry & Engagement Study, 97 percent exchange a ring of some sort when they do so.
GemFind data shows in 2019, more
Searches for engagement ring semi-mounts predominated, accounting for nearly one-third (28 percent) of the total, while just “rings” accounted for 15 percent of searches and complete engagement rings, 13 percent.

Rounding out the list of most-searched-for jewelry items were necklaces (10 percent of searches), and earrings and watches (both 9 percent).
All told, 84 percent of jewelry searches were for one of the aforementioned items.
3. More than 40 percent of consumers clicked on items priced at $1,000 or less.
In 2019, the highest percentage of clicks, 32 percent, were concentrated in the $1,001-$2,500 price bracket, with GemFind calling this the “sweet spot” for diamond jewelry purchases.
But it’s worth noting 42 percent of clicks were on items priced at $1,000 or less: 16 percent of consumer clicks were on jewelry in the $501-$1,000 price range; 12 percent in the $251-500 range; 10 percent in the $101-250 range; and 4 percent clicks on items priced under $100.
Only 27 percent of clicks were concentrated on items priced at $2,501 and up, though it is interesting to note more consumers showed interest in items priced above $10,000 than $5,001-$7,500 or $7,501-$10,000.
4. White metals remain the overwhelming favorite.
While yellow gold fashion jewelry is enjoying a resurgence, and we even see a bit of yellow and rose gold popping up in bridal jewelry, consumers still search for white metals more than anything else.
The most-searched-for metal in 2019 was 14-karat white gold, which accounted for 41 percent of online looks, while 18-karat white gold came in at 11 percent, platinum held steady at 10 percent and sterling silver totaled 7 percent.

This brings the white metal total to 69 percent of all searches.
A total of 15 percent of consumers were looking for 14-karat yellow gold while about 5 percent searched 14-karat rose gold.
5. Consumers’ diamond desires remain the same.
The last time I did a story on GemFind’s consumer trends report was in September 2018. At that time, the overall profile of the diamond consumers looked for most was a 1-carat, G color diamond with VS2 clarity, excellent cut grade and a grading report from the Gemological Institute of America.
Fast-forward to 2019, and consumers are looking for a: G color, VS2 clarity diamond that is 1-1.25 carats with an excellent cut grade.
The most searched-for shape also remains unchanged.
It is far and away the round, with searches topping 160,000. The second-place shape, the oval, fell just short of 40,000 searches, while the cushion cut came in third place at about 35,000 searches.
And the Gemological Institute of America continued to dominate grading report searches; no other lab was even close.
GemFind data shows that in 2019, there were nearly 25,000 searches for GIA grading reports. The next two closest labs, International Gemological Institute (IGI) and European Gemological Institute (EGL), didn’t even hit 5,000.
The Latest

Scottish American designer Maeve Gillies collaborated with Platinum Guild International on jewelry created by direct metal 3D printing.

Ahead of its trade show in May, TJS awarded free registration and accommodations to five up-and-coming jewelry industry professionals.

Natural diamonds mean more than lab-grown, but when every cut is ideal, they all look the same. Customers want more—Facets of Fire delivers.

The 2025 Gem Awards are set to take place Friday at Cipriani 42nd Street in New York City.


The annual star-studded campaign for International Women’s Day encourages collective action against domestic violence.

The statement piece is seen in Yeprem’s new “You Play the Game” campaign, created for International Women’s Day.

Emergencies can happen anytime, anywhere , and Jewelers of America has what you need to be prepared for it all.

Longtime employee Kyle Slosson has been promoted to the role.

First-generation jewelers Dan and Hope Wixon are retiring and will close their Minneapolis-area jewelry store in May.

The limited-edition collection, a nod to the Year of the Snake, is Ukrainian brand Guzema’s first partnership with a U.S. brand.

After more than 50 years, Jeff Roberts is handing over ownership of the organization to IJO President Stephen Barnes.

Senior Jeweler Jay Wolff was named employee of the year.

The 111-year-old store will close following a dispute among Saks Global, a landlord, and the City of Dallas over a small piece of land.

The upcoming “Area_51” watch sale is a collaboration with heist-out, featuring vintage and modern timepieces with futuristic designs.

The trade organization, which will mark 120 years of service next year, has a refined focus and a new mission statement.

The application period is now open for established and emerging jewelers and metalsmiths to apply to the month-long residency program.

Uc Thí Vo, who co-owned Kim Tin Jewelry in Sacramento with her husband of 40 years, was killed during the November 2024 robbery.

Manashe Sezanayev pleaded guilty to grand larceny and is expected to receive five years’ probation when he’s sentenced in May.

The March birthstone pairs perfectly with hues of Mocha Mousse, Pantone’s Color of the Year for 2025.

Emmanuel Raheb shares strategies to prepare for, publicize, and engage the audience during events on platforms like TikTok and Zoom.

Originally slated to take effect in April, official U.S. Customs and Border Protection documents now show the implementation date as “TBD.”

The recent jump in the prices of household staples, like eggs, and the potential impact of tariffs worried consumers.

The application period for the program is now open for aspiring gemologists around the world.

The work of Indigenous designer Joe Big Mountain, these earrings are similar to the pair Lily Gladstone just wore to the SAG Awards.

A metal detectorist uncovered the ring created in memory of Sir Richard Rainsford, who presided over some of England’s last witch trials.

Fine jewelry consultant and publicist Francesca Simons joins Amanda Gizzi and Natalie Francisco to discuss the trends set to rise this year.