This year’s honorees include a Midwest retailer and two multi-store independents, one in New York and the other in New England.
Are You Showing Customers How Much You Care?
Two tips for deeper connections.

Brought To You By Jewelers Mutual Insurance Group
The expectation of exceptional service is immense for luxury retailers, especially jewelers.
It’s the experience that will get people talking about you and coming back. What will be said about your business if customers feel like your heart wasn’t in helping them find and take care of the perfect piece?
An easy way to show you stand behind your products and care about the protection of your customers purchase is by mentioning the option of personal jewelry insurance*. Enrolling in one of Jewelers Mutual Insurance Group’s jeweler programs can make this easy, help you grow your business and enhance your customer relationships.
Also tell them about services they may not be familiar with, such as how to care for their jewelry. For example, including a complimentary Pearls of Wisdom brochure will educate them on how to keep their prized possessions looking like new for years to come.
Plus, if your customers ever need to repair or replace an item and they are covered by Jewelers Mutual, they’re able to choose who services their piece — which is almost always you, their preferred jeweler.

In an age where everyone can comment, like and share online, your brand is defined by the experience you offer. Make sure you’re exceeding the highest of expectations by showing you care long after your customers make a purchase.
*Jewelers are not licensed agents and cannot sell or offer advice about insurance. Canada: Personal jewelry insurance is not available in Québec.
The Latest

As an homage to iconic crochet blankets, the necklace features the nostalgic motif through a kaleidoscope of cabochon-cut stones.

Discover the dozen up-and-coming brands exhibiting in the Design Atelier for the first time.

When investing in your jewelry business, it's important not to overlook the most crucial element of success: the sales associates.

The “Royal Ruby” Collection is a quintet of untreated rubies curated by collector Jack Abraham.


The entrepreneur and “Shark Tank” star will share his top tips for success.

Two existing executives have been given new roles.

More shoppers are walking out without buying. Here’s how smart jewelers can bring them back—and the tool they need to do it right.

Meredith Tiderington, an electrical engineering student, was selected for the award.

It will quit assigning the stones specific color and clarity grades in favor of applying “new descriptive terminology.”

From design trends to sustainability, here’s a roundup of can’t-miss education sessions at JCK Las Vegas.

The Jewelers’ Security Alliance offers advice for those attending the annual trade shows.

Her new role is director of strategic initiatives.

The designer is embracing bold pieces with weight to them in “AU79,” a collection she celebrated with a creative launch party.

On an earnings call, CEO J.K. Symancyk discussed what’s working for the company and how it’s preparing for the potential impact of tariffs.

The index partially rebounded after months of decline, due in part to the U.S.-China deal to temporarily reduce import tariffs.

The actress stars in the latest campaign set in Venice, Italy, and is set to participate in other creative initiatives for the jeweler.

The company has joined other labs, including GIA and Lotus Gemology, in adopting the Chinese term for "jadeite jade."

The large stone will be offered at its June sale along with a selection of secondary-type rubies from a new area of the Montepuez mine.

Located in Bangkok, the laboratory is Gemological Science International’s 14th location worldwide.

Those born in June have a myriad of options for their birthstone jewelry.

The diamond industry veteran has been named its senior sales executive.

The company plans to raise the prices of select watches to offset the impact of tariffs.

Between tariffs and the sky-high cost of gold, designers enter this year’s Las Vegas shows with a lot of questions and few answers.

Designed by founder Renato and his daughter Serena Cipullo, it showcases a flame motif representing unity and the power of gathering.

However, the tariffs remain in effect in the short term, as an appeals court has stayed the U.S. Court of International Trade’s decision.

The pop icon is one step closer to launching her “B Tiny” jewelry collection, a collection she first began posting about last fall.