The company is focused on modernizing the custom jewelry buying experience with e-commerce tools like product visualization and 3D styling.
Remember that Golden Rule
How does it go? "Treat others as you would like to be treated," I think. Which means that if you would like someone to walk into your store and shell out a few thousand dollars for a piece of jewelry...
How does it go? "Treat others as you would like to be treated," I think. Which means that if you would like someone to walk into your store and shell out a few thousand dollars for a piece of jewelry for herself, treat everyone who walks into you store as if she could do just that. These are the days of denim in the office and $200 track suits, so it might behoove you to also remember that old rule about not judging books by their covers.
Bloomberg News reports that more than half of luxury consumers are unhappy with their retail experience. I have experienced such dissatisfaction firsthand on multiple occasions. While I may not appear to be the biggest spender on the block, I do like to indulge once in a while, and nothing turns me off faster than an aloof sales associate who makes an assumption about me based on my age or my attire. The branded boutiques may have a better selection of designer merchandise, but I find the service so appalling that I would much rather take my chances with the limited selection at Bloomingdale's or smaller, independent boutiques where sales associates actually acknowledge my existence.
Customer service is another place where luxury retailers—jewelers included—often fall short in my opinion. When I walked into the posh Fifth Avenue jeweler where my fiancé purchased my engagement ring to get the piece sized, the sales associate I dealt with gave me such a hard time that I complained about it to co-workers and friends (and, apparently, blog readers) for months. Guess where I am NOT buying the matching wedding band?
The moral of the story? Today's sporadic customer might be tomorrow's regular. Follow mom's advice, and you'll reap the rewards in the end.
The Latest

Following its recent acquisition, the storied brand has updated its leadership team and regional managers.

AGS also named the recipient of its “Women in Leadership” scholarship.

The Seymour & Evelyn Holtzman Bench Scholarship from Jewelers of America returns for a second year.

The 20-karat yellow gold and diamond wrap ring is modeled after the Monstera plants in the garden of the brand’s Miami villa.


Rocksbox President Allison Vigil shared the retailer’s expansion plans, and her thoughts on opening stores in malls.

The creator of the WJA Chicago chapter is remembered as a champion for women in the jewelry industry and a loving grandmother.

The countdown is on for the JCK Las Vegas Show and JA is pulling out all the stops.

The decline was consistent across age groups and almost all income groups, with tariffs and inflation still top of mind.

The “Playlist: Electric Dreams” collection brings lyrics from the musician’s song, “Little Wing,” to life through fine jewelry.

The event is set for May 16-19 in Detroit, Michigan.

The Vault’s Katherine Jetter is accusing the retailer of using info she shared for a potential partnership to move into Nantucket.

Agents seized 2,193 pieces, a mix of counterfeit Cartier “Love” and “Juste Un Clou” bracelets, and Van Cleef & Arpels’ “Alhambra” design.

The designer brought her children’s book, “The Big Splash Circus,” to life through a collection of playful fine jewelry characters.

The trade association has chosen the recipients of the funding initiative it formed to foster the growth and sustainability of the industry.

The organization has also announced this year’s slate of judges.

Lori Tucker started at Williams Jewelers when she was 18 years old.

The “Marvel | Citizen Zenshin” watch is crafted in Super Titanium and has subtle nods to all four “Fantastic Four” superheroes on the dial.

The “XO Tacori” collection was designed to blend luxury and accessible pricing.

Pritesh Patel, the lab’s chief operating officer, will take over as president and CEO of GIA.

National Jeweler and Jewelers of America discuss the standout jewelry trends and biggest news to emerge from the shows this year.

Signatories to the “Luanda Accord” committed to allocating 1 percent of annual diamond revenue to the Natural Diamond Council.

The winning designs captured the “Radiance” theme.

Nominations in the categories of Jewelry Design, Media Excellence, and Retail Innovation will be accepted through July 30.

The singer’s ring ticks off many bridal trends, with a thick band, half-bezel setting, and solitaire diamond.

The bracelet references vintage high jewelry and snake symbolism as a playful piece where a python’s head becomes a working belt buckle.

The heist happened in Lebec, California, in 2022 when a Brinks truck was transporting goods from one show in California to another.