Technology

The PR Adviser: Turning Staff into Influencers, Part III

TechnologyOct 01, 2019

The PR Adviser: Turning Staff into Influencers, Part III

In the final installment of her series on internal influencers, Lilian Raji shares tips for gaining more Instagram followers organically.

2019_Lilian_Raji_NEW.jpg
Lilian Raji is a strategic communications and public relations adviser who helps companies understand their marketing problems, then designs and executes strategies to solve them.

Hello, my dear readers! Please forgive my absence. I’ve spent the summer laboring over my first e-book, “Influencer Fraud: Weeding Out the Fakers, Liars and the Delusional.”

Given that influencer fraud is now a $1.3 billion racket, I’m certain you’ll forgive me once you’ve picked up your free copy. Identifying influencer fraud is too immense a topic to cover in this column, so use this e-book with my compliments to protect yourself from scammers.

Now, back to our regularly scheduled column already in progress, as we finish our three-part series on turning one of your staff members into a super influencer, whom we’ve dubbed “Anastasia.”

In case you need a refresher, below is the original question and here are links to Part I and Part II.

Q. Dear Lilian,
Rather than paying influencers to help promote our business, how can I turn my staff into influencers?

Signed,
Keeping the Bacon at Home

A. How’s your hashtag strategy now that you’ve learned how to do it correctly? Have you been dazzling the 2,300 people who want to know #howtoaccessorize? What about the 35,000 who must know your jewelry #goeswitheverything?

If you’ve never considered hashtags like these, you’re not stretching your creative mind far enough. Our favorite grand dame, Patricia Faber, knows what we’re talking about here.

To promote Aaron Faber Gallery’s Barbara Heinrich collection, Patricia used #personalstyle, #putaringonit, #loveisallyouneed, #letmechoose and #powerofthering. Altogether, these five hashtags exposed Aaron Faber to more than 3 million Instagrammers.

More kudos to Patricia for choosing hashtags with a broad range of followers.

While #personalstyle has 2.6 million uses, #powerofthering only has 233. I assure you, however, those 233 followers are serious about the power of the ring. All 233 are more likely to see your post than all #personalstyle’s 2.6 million. Since Instagram allows up to 30 hashtags for posts and 10 for stories, there’s no reason not to diversify your selections.

Next, do you know how I landed Beth Farber’s jewelry in the recently concluded TV crime drama “Gotham?”

Simple; I asked. And that’s what you must do.

Email your customers an invitation to follow Anastasia’s Instagram account. Answer that ever-important question, “What’s in it for me?” with, “If you follow the account within the next seven days, you’ll receive a $50 gift certificate off your next purchase of $250 or more.”

Every few weeks, Anastasia will host an Instagram contest. Send out emails announcing

this contest, making it clear they must follow Anastasia for a chance to win. She’ll pick the winner of a sparkling, new fill-in-the-blank from her followers.

While you’ll announce the winner on Instagram, also send an email featuring the winner’s Instagram profile so you can instigate FOMO. (That’s fear of missing out, for all my non-millennials.)

(Also, just to let you know, I pick accounts to feature in this column from my Instagram followers. Make sure you’re following me to be on my radar.)

See how easy that was?

Need contest ideas?

How about hosting an “Accessorize Your Style” contest? Followers post pictures of themselves wearing a perfect outfit that could be made even more perfect with something from your store. They tag Anastasia to get her attention, and Anastasia, in turn, re-grams (or re-posts to her account) the picture. Whoever gets the most “likes” wins. Competitive followers will tag friends to encourage likes; those friends will then be inspired to follow you.

Find other jewelry, fashion or style-related accounts with 25,000-plus followers and take a peek at their followers. Now, follow those followers who are aggressive on Instagram. If they’re already fans of, say, Chopard, why wouldn’t they be fans of yours? Following them puts you on their radar and encourages them to follow you back.

One thing that’s absolutely necessary—a link from your website to your Instagram page. Bonus points if your website shows your Instagram feed in real time. Make it easy for customers to follow you without having to leave the “add to cart” button on your website.

Also, be consistent in your posting schedule. If you can’t post every day, commit to at least four days per week. The easiest way to do this? Schedule your posts in advance.

If you’re following me on Instagram (as you should be), you know that every Sunday at 12 p.m., you’ll be voting on your favorite of three different jewelry selections, each chosen from my jewelry show archives. Note: I’m not on Instagram every Sunday at noon, but my followers still show up to vote. Scheduling is your best friend.

Also, absolutely, positively, without fail, reply to every comment with a thoughtful, engaging response. Who doesn’t like being acknowledged for sharing their thoughts? Doing so encourages others to engage with you.

Engagement yields relationships, which breeds new customers. Never forget this.

Don’t worry about how long it takes to reach 50,000 followers. Your followers are arriving organically; they’re authentically interested in what you have to offer.

When the time eventually comes to buy jewelry, they’ll remember how you inspired them, like how these amethyst earrings from Martha Seely are inspiring me to hand Martha my Amex.

Your homework: Grab my new, free e-book, “Influencer Fraud: Weeding Out the Fakes, Liars and the Delusional.” I’ve included the original Influencer Marketing Toolkit in the appendix for your convenience.

Get a head start on learning how to identify fraudulent influencers because in my next column, we’ll be discussing the contractual terms of a relationship with outside influencers.

As always, my calendar is here if you need personal attention before then.

Lilian Raji is a strategic communications and public relations adviser who helps companies understand their marketing problems, then designs and executes strategies to solve them. Learn more at LilianRaji.com. Submit questions for Lilian to answer here and connect with her on Facebook, Twitter, Instagram and Pinterest.
Lilian Rajiis a strategic communications and PR adviser who helps companies understand their marketing problems, then designs and executes strategies to solve them.

The Latest

National Jeweler columnist Peter Smith
ColumnistsJan 21, 2025
Peter Smith: Sales Training’s Dirty Little Secret

Peter Smith pulls back the curtain on the often misinterpreted, and sometimes maligned, world of sales training.

Lord Jewelry brown and white diamond ring
TrendsJan 21, 2025
Amanda’s Style File: Decadent Mocha Mousse

Pantone’s 2025 Color of the Year takes the form of jewelry through gemstones and enamel that look just as delicious as mocha mousse.

Charms from designer Jenna Blake
Policies & IssuesJan 21, 2025
These Designers and Retailers Are Raising Money for LA Wildfire Relief

From raffles to auctions to donations, the industry is working to aid charities in Los Angeles amid the raging wildfires.

Resolutions - 2025.jpg
Brought to you by
3 New Year’s Resolutions for Jewelry Lovers

The new year feels like a clean slate, inspiring reflection, hope, and the motivation to become better versions of ourselves.

Diamonds Do Good
SourcingJan 21, 2025
Diamonds Do Good Adds 2 Board Members

Julia Hackman Chafé and Monica Elias have joined the organization’s board of directors.

Weekly QuizJan 16, 2025
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
Bucellati necklaces
FinancialsJan 17, 2025
Richemont’s Jewelry Sales Rise 14% in Holiday Quarter

The company, which owns Cartier and Van Cleef & Arpels, had a record Q3, with sales topping $6 billion.

Picchiotti Classic Blue and Green Necklace
CollectionsJan 17, 2025
Piece of the Week: Picchiotti’s Transformable ‘Classic Blue and Green’ Necklace

The necklace features a sapphire drop weighing more than 9 carats that detaches to transform into a ring.

ride_or_die_1872x1052.png
Brought to you by
A Diamond Is Forever Celebrates "Forever Present" Holiday Campaign

A Diamond is Forever hosted a holiday celebration in honor of their new marketing campaign, ‘Forever Present.’

Jameel Mohammed
MajorsJan 17, 2025
Tiffany & Co., CFDA Name First Winner of Jewelry Designer Award

Jameel Mohammed, founder of Afrofuturist brand Khiry, will receive a cash prize and a one-year paid fellowship with Tiffany & Co.

Gold jewelry boxes with Lux Bond & Green logo
IndependentsJan 16, 2025
Lux Bond & Green to Open Sixth Location

The 127-year-old jeweler is planning to open a new store in Mystic, Connecticut.

Timex National Park Collection
WatchesJan 16, 2025
Timex Launches Collection of National Park Watches

The watches’ dials feature artwork celebrating the vibrant energy and unique landscapes of six of America’s national parks.

Elizabeth Taylor diamond line bracelet
AuctionsJan 16, 2025
Elizabeth Taylor’s Diamond Line Bracelet Going up for Auction

Offered by U.K. auction house Woolley & Wallis, the yellow diamond bracelet was a gift from Taylor’s good friend Michael Jackson.

JCK open registration graphic
Events & AwardsJan 16, 2025
JCK Las Vegas 2025 Open for Registration

The jewelry trade show returns to The Venetian Expo and The Venetian Resort in Las Vegas from June 6 to 9.

Iris Apfel
EditorsJan 15, 2025
The Jewelry I’d Bid On in Christie’s Iris Apfel Auction

Associate Editor Natalie Francisco highlights her favorite fashion jewelry pieces from the upcoming “Unapologetically Iris” auction.

Macy’s Herald Square New York City store
MajorsJan 15, 2025
Macy’s to Close 66 Stores as Part of Turnaround Strategy

The closures are part of the retailer’s plan to close 150 locations over a three-year period.

Jewelers Vigilance Committee Americans with Disabilities Act guide cover
Policies & IssuesJan 15, 2025
JVC Debuts Guide to Americans with Disabilities Act Compliance

The online guide is available for free and written with the jewelry industry in mind.

Jose Hess Design Award Trophy
Events & AwardsJan 15, 2025
Jose Hess Design Awards Open for Submissions

The awards honor the late Jose Hess, a founding member of AJDC and an award-winning jewelry designer.

Susan Jacques
GradingJan 14, 2025
GIA CEO, President Susan Jacques to Retire at the End of 2025

The grading lab said the search for her successor is underway.

Jewelry designer and National Jeweler guest columnist Jules Kim
ColumnistsJan 14, 2025
Jules Kim: Building Bridges Between Creators and Industry

In this special op-ed, designer Jules Kim calls on big brands to collaborate with independent creators instead of copying their designs.

Henry A. Hänni
GradingJan 14, 2025
Former SSEF Director Henry A. Hänni Dies

A pioneering figure in gemology, he is remembered for his spirit of generosity, curiosity, and joy.

Woman wearing rings on both hands
FinancialsJan 14, 2025
Signet Jewelers Lowers Q4 Guidance After Holiday Sales Fall Short

The peak selling days leading up to Christmas did not meet the jewelry retailer’s expectations.

Edouard Schneider
MajorsJan 14, 2025
Edouard Schneider Joins Messika as Chief Brand Officer

Schneider brings over 20 years of luxury and fashion industry experience to his role as a key member of the brand’s global leadership team.

Gemfields emeralds
SourcingJan 13, 2025
Zambia Reinstates 15% Export Duty on Precious Gemstones, Shocking Gemfields

Gemfields said the Zambian government revoked the 2019 suspension of the tax with no warning.

Brandee Dallow
Policies & IssuesJan 13, 2025
Brandee Dallow Elected President of Ethical Metalsmiths

The executive brings more than two decades of industry experience to the role.

Camille Zarsky and curated necklaces
IndependentsJan 13, 2025
The Seven Pops Up in Palm Beach

The New York City-based retailer is bringing its curation of jewels to a pop-up shop at Love Binetti in Palm Beach, Florida.

Jewelers Relief Fund logo
Policies & IssuesJan 10, 2025
Jewelers Relief Fund Reopened to Aid Victims of LA Fires

Created by JA and DCA, the fund is collecting money for jewelry businesses damaged by the wildfires in Los Angeles County.

Elsa Jin Mozi Brooch
TrendsJan 10, 2025
Piece of the Week: Elsa Jin’s ‘Mozi’ Brooch

Adrien Brody received his first Golden Globe while wearing the “Mozi” brooch, which depicts a spill of traditional Chinese calligraphy ink.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy