Technology

The PR Adviser: Turning Staff into Influencers, Part II

TechnologyJul 30, 2019

The PR Adviser: Turning Staff into Influencers, Part II

Lilian Raji gives a lesson on hashtags in her latest column on influencer marketing. #Readit.

2019_Lilian_Raji_NEW.jpg
Lilian Raji is a strategic communications and PR adviser who helps companies understand their marketing problems, then designs and executes strategies to solve them.

Hello dear readers! It’s been weeks since Vegas. I hope you’re well-tanned from doing absolutely nothing in the sun. Or, at the very least, have bodies made supple by daily massages and nightly mojitos as you recuperate from the shows.

It’s time to pick up where we last left off in our influencer marketing focus.

We were in the process of creating an elite, super-engineered, influencer warrior named Anastasia who influences exclusively for you. Let’s continue!

Q. Dear Lilian,

Rather than paying influencers to help promote our business, how can I turn my staff into influencers?

Signed,

Keeping the Bacon at Home

A. When we last rendezvous-ed here on National Jeweler, your homework assignment was to grab a free copy of my Influencer Marketing Toolkit, and use the workbook “The Creative Brief” to help brainstorm Anastasia’s content strategy.

In your strategy development, did you include how you can involve your customers? If not, tsk, tsk, tsk.

The most important rule in sales, marketing or PR is that it’s never about you.

Buying is about the customer.

Whenever a customer buys from your Anastasia, she’ll ask the happy customer to do a joint selfie showing off the latest purchase. This gets posted and tagged on Instagram, where yours and the customer’s followers can see.

For gift purchases, encourage the customer to share pictures or video of the recipient receiving that gift, especially if it’s an engagement ring like this Royal Asscher-cut stone set in a twisted split shank.

When the picture or video arrives, onto Instagram it goes with a humble-brag post about Anastasia’s involvement.

Including real, live, happy customers on your Anastasia’s Instagram is the most authentic thing you can do. And never forget—authenticity is the gateway to influence.

Now, say several weeks have passed with Anastasia diligently posting alluring content, yet she’s barely cracking 2,000 followers. What gives?

With all the hours she’s putting in, surely she should have 100,000 followers by now, right?

Wrong. And don’t call me Shirley.

Herein lies the challenge of becoming an influencer.

How long have you known the name Kim Kardashian? A year? Four years? A decade?

Would you be surprised to know “Keeping Up with the Kardashians” first aired in 2007?

Yeah, it’s been that long. Let’s take a moment to acknowledge just how hard Kris Jenner has worked to keep her family relevant all these years.

“Don’t buy followers because those followers are often bots that don’t have
credit cards, or limbs to wear your jewelry.” But back to Anastasia and her slow-growing follower count. Above everything else, it takes time to grow a significant following. Be neither impatient nor ashamed at the slow growth.

Instead, be ecstatic about every single follower Anastasia earns. Those followers are there because they want to know what Anastasia will post next.

That kind of desire is what carries you from the doorstep of authenticity to the bright lights of influence.

You’ll be tempted to try and take shortcuts. Don’t.

Don’t buy followers because those followers are often bots that don’t have credit cards, or limbs to wear your jewelry. Bought followers also hamper your authenticity when people question why none of your 1 million followers ever offer thoughtful comments on your posts.

Don’t engage software that tricks thousands of real people into following you by first following them. Those new followers, however human, aren’t interested in your recommendations. They’re following you out of a social media etiquette to follow back those who follow them.

To increase genuine followers, always include hashtags in your posts. This is a hashtag: #.

Hashtags tell Instagram how to categorize your post and make it easier for those following that category to see your post in their feed. Just make sure the hashtags you use are those people would search for.

I have a client who took to hashtags like Elizabeth Taylor took to jewels. He was so enamored with hash-tagging that he would hashtag his wife’s unique name and random things like #pots and #table.

Please don’t do that. Hashtags have a very specific marketing purpose. Use them wisely.

Nonetheless, don’t be afraid to apply conceptual thinking in selecting your hashtags.

Take a look at this Phillip Gavriel post. I love the lifestyle shot showing off those rings. They’ve used the perfect applicable hashtags (#jewelryaddict, #jewelrygram, #bling, etc.), but let’s think abstractly.

How about #fridaynightout? Having been used 184K times, a post with this hashtag is likely to show up in more feeds.

Also, #datenight! With 15.5 million previous uses, this one’s a no-brainer, especially with the lifestyle angle Phillip Gavriel has chosen for the picture.

I’m pretty sure Instagram users looking for style inspiration on #datenight or a #fridaynightout would love to know about these Phillip Gavriel rings. They’ll also want to see more jewelry recommendations from Phillip Gavriel by following the account.

Having a strong hashtag strategy is just one of many ways to increase followers. There are so many more things you can do. But, alas, we’re out of time!

Get your free copy of my Influencer Marketing Toolkit, and return to your content strategy drawing board. Use the worksheets in “The Creative Brief” to come up with additional abstract hashtags.

When we meet again next month, we’ll conclude Anastasia’s journey of becoming an elite influencer as we delve deeper into strategies to increase her/your followers.

In the meantime, my calendar is open to you should you need tips before then.

Lilian Raji is a strategic communications and PR adviser who helps companies understand their marketing problems, then designs and executes strategies to solve them. Learn more at LilianRaji.com. Submit questions for Lilian to answer here and connect with her on Facebook, Twitter, Instagram and Pinterest.
Lilian Rajiis a strategic communications and PR adviser who helps companies understand their marketing problems, then designs and executes strategies to solve them.

The Latest

Exterior of Marissa Collections’ new store in Nantucket, Massachusetts
IndependentsJun 25, 2025
Marissa Collections Opens in Nantucket as Legal Fight Continues

The Vault’s Katherine Jetter is accusing the retailer of using info she shared for a potential partnership to move into Nantucket.

Counterfeit Cartier “Juste Un Clou” bracelet
CrimeJun 25, 2025
Customs Nabs Another Big Shipment of Fake Cartier, Van Cleef Jewelry

Agents seized 2,193 pieces, a mix of counterfeit Cartier “Love” and “Juste Un Clou” bracelets, and Van Cleef & Arpels’ “Alhambra” design.

Karine Choudhrie Big Splash Circus Starfish and Lantern Fish
CollectionsJun 25, 2025
Splash into Karina Choudhrie’s Collection of Underwater Circus Performers

The designer brought her children’s book, “The Big Splash Circus,” to life through a collection of playful fine jewelry characters.

an instructor and a student in a bench jewelry classroom
Brought to you by
Investing in the Next Generation of Bench Jewelers

The Seymour & Evelyn Holtzman Bench Scholarship from Jewelers of America returns for a second year.

Jewelers of America
Events & AwardsJun 25, 2025
JA Announces Impact Initiative Fund Recipients

The trade association has chosen the recipients of the funding initiative it formed to foster the growth and sustainability of the industry.

Weekly QuizJun 20, 2025
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
John Dyer Montana Sun Sapphire
SourcingJun 25, 2025
2025 AGTA Spectrum Awards Open for Entries

The organization has also announced this year’s slate of judges.

Khepri Jewels Luna collection fancy color fringe multi-shape drop diamond earrings
EditorsJun 24, 2025
The Best New Jewelry from Couture 2025, Part 2

Associate Editor Natalie Francisco shares 20 additional pieces that stood out to her at the Couture show.

Jewelers of America logo with meetup, State of the Majors, giveaway and massages
Brought to you by
Jewelers of America is Headed to Las Vegas for JCK 2025

The countdown is on for the JCK Las Vegas Show and JA is pulling out all the stops.

Lori Tucker
IndependentsJun 24, 2025
Colorado Bench Jeweler Celebrates 50 Years With Local Retailer

Lori Tucker started at Williams Jewelers when she was 18 years old.

“Marvel | Citizen Zenshin” watch for the new The Fantastic Four movie
WatchesJun 24, 2025
Citizen’s New ‘Fantastic Four’ Watch Is Literally Super

The “Marvel | Citizen Zenshin” watch is crafted in Super Titanium and has subtle nods to all four “Fantastic Four” superheroes on the dial.

XO Tacori diamond ring
MajorsJun 24, 2025
Tacori, QVC to Launch Exclusive Lab-Grown Diamond Jewelry Collection

The “XO Tacori” collection was designed to blend luxury and accessible pricing.

Pritesh Patel
GradingJun 23, 2025
GIA Names New President and CEO

Pritesh Patel, the lab’s chief operating officer, will take over as president and CEO of GIA.

Graphic for Las Vegas recap episode of “My Next Question”
Recorded WebinarsJun 23, 2025
Watch: Top Trends at Couture, JCK Las Vegas 2025

National Jeweler and Jewelers of America discuss the standout jewelry trends and biggest news to emerge from the shows this year.

Luanda Accord
SourcingJun 23, 2025
Diamond Producers, Organizations to Kick in Money to Promote Natural Diamonds

Signatories to the “Luanda Accord” committed to allocating 1 percent of annual diamond revenue to the Natural Diamond Council.

Penny Preville, Maggie Hess, Stella Song, and Benjamin King
Events & AwardsJun 23, 2025
Jose Hess Design Awards Celebrate 6 Jewelry Designers

The winning designs captured the “Radiance” theme.

24th Gem Awards Show Logo
Events & AwardsJun 23, 2025
Gem Awards Now Accepting Nominations for 2026

Nominations in the categories of Jewelry Design, Media Excellence, and Retail Innovation will be accepted through July 30.

Single Stone Bryn Ring and Grace Lee Marquise Demi Demi Ring
TrendsJun 20, 2025
Dua Lipa Stays On-Trend With Chunky Engagement Ring

The singer’s ring ticks off many bridal trends, with a thick band, half-bezel setting, and solitaire diamond.

Yvonne Léon Python Gold Bracelet
TrendsJun 20, 2025
Piece of the Week: Yvonne Léon’s ‘Python Gold’ Bracelet

The bracelet references vintage high jewelry and snake symbolism as a playful piece where a python’s head becomes a working belt buckle.

Stock image of handcuffs
CrimeJun 18, 2025
7 Men Indicted in $100M Brinks Jewelry Heist

The heist happened in Lebec, California, in 2022 when a Brinks truck was transporting goods from one show in California to another.

Marie-Thérèse Pink diamond and Blue Belle sapphire necklace
AuctionsJun 18, 2025
Historic ‘Marie-Thérèse Pink’ Diamond Fetches $14M at Christie’s

The 10-carat fancy purple-pink diamond with potential links to Marie Antoinette headlined the white-glove jewelry auction this week. 

Caryl Capeci Starboard Cruises
EditorsJun 18, 2025
Q&A: Caryl Capeci Dives Into Cruise Jewelry Shopping

The Starboard Cruises SVP discusses who is shopping for jewelry on ships, how much they’re spending, and why brands should get on board.

Gresham grasshopper ring
AuctionsJun 18, 2025
16th-Century ‘Gresham Grasshopper’ Ring Sells for $56K

The historic signet ring exceeded its estimate at Noonans Mayfair’s jewelry auction this week.

Kirk Kara fine jewelry
CollectionsJun 18, 2025
Kirk Kara Celebrates 135 Years With New Jewels

To mark the milestone, the brand is introducing new non-bridal fine jewelry designs for the first time in two decades.

Gemfields 36 Carat Ruby
SourcingJun 18, 2025
Gemfields Sells 36-Carat Rough Ruby

The gemstone is the third most valuable ruby to come out of the Montepuez mine, Gemfields said.

Jade Ruzzo Gloria Collar
EditorsJun 17, 2025
The Best New Jewelry from Couture 2025, Part 1

Associate Editor Natalie Francisco shares 20 of her favorite pieces from the jewelry collections that debuted at Couture.

Jewelry industry author, speaker, and sales expert Peter Smith
ColumnistsJun 17, 2025
Peter Smith: Is Your Comp Plan a Hiring Hindrance?

If you want to attract good salespeople and generate a stream of “sleeping money” for your jewelry store, then you are going to have to pay.

Selection of jewelry from Sotheby’s New York High Jewelry sale
AuctionsJun 17, 2025
Colored Gemstones, Signed Jewels Shine in Sotheby’s High Jewelry Sale

The top lot was a colorless Graff diamond, followed by a Burmese ruby necklace by Marcus & Co.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy