Technology

The PR Adviser: Turning Staff into Influencers, Part II

TechnologyJul 30, 2019

The PR Adviser: Turning Staff into Influencers, Part II

Lilian Raji gives a lesson on hashtags in her latest column on influencer marketing. #Readit.

2019_Lilian_Raji_NEW.jpg
Lilian Raji is a strategic communications and PR adviser who helps companies understand their marketing problems, then designs and executes strategies to solve them.

Hello dear readers! It’s been weeks since Vegas. I hope you’re well-tanned from doing absolutely nothing in the sun. Or, at the very least, have bodies made supple by daily massages and nightly mojitos as you recuperate from the shows.

It’s time to pick up where we last left off in our influencer marketing focus.

We were in the process of creating an elite, super-engineered, influencer warrior named Anastasia who influences exclusively for you. Let’s continue!

Q. Dear Lilian,

Rather than paying influencers to help promote our business, how can I turn my staff into influencers?

Signed,

Keeping the Bacon at Home

A. When we last rendezvous-ed here on National Jeweler, your homework assignment was to grab a free copy of my Influencer Marketing Toolkit, and use the workbook “The Creative Brief” to help brainstorm Anastasia’s content strategy.

In your strategy development, did you include how you can involve your customers? If not, tsk, tsk, tsk.

The most important rule in sales, marketing or PR is that it’s never about you.

Buying is about the customer.

Whenever a customer buys from your Anastasia, she’ll ask the happy customer to do a joint selfie showing off the latest purchase. This gets posted and tagged on Instagram, where yours and the customer’s followers can see.

For gift purchases, encourage the customer to share pictures or video of the recipient receiving that gift, especially if it’s an engagement ring like this Royal Asscher-cut stone set in a twisted split shank.

When the picture or video arrives, onto Instagram it goes with a humble-brag post about Anastasia’s involvement.

Including real, live, happy customers on your Anastasia’s Instagram is the most authentic thing you can do. And never forget—authenticity is the gateway to influence.

Now, say several weeks have passed with Anastasia diligently posting alluring content, yet she’s barely cracking 2,000 followers. What gives?

With all the hours she’s putting in, surely she should have 100,000 followers by now, right?

Wrong. And don’t call me Shirley.

Herein lies the challenge of becoming an influencer.

How long have you known the name Kim Kardashian? A year? Four years? A decade?

Would you be surprised to know “Keeping Up with the Kardashians” first aired in 2007?

Yeah, it’s been that long. Let’s take a moment to acknowledge just how hard Kris Jenner has worked to keep her family relevant all these years.

“Don’t buy followers because those followers are often bots that don’t have
credit cards, or limbs to wear your jewelry.” But back to Anastasia and her slow-growing follower count. Above everything else, it takes time to grow a significant following. Be neither impatient nor ashamed at the slow growth.

Instead, be ecstatic about every single follower Anastasia earns. Those followers are there because they want to know what Anastasia will post next.

That kind of desire is what carries you from the doorstep of authenticity to the bright lights of influence.

You’ll be tempted to try and take shortcuts. Don’t.

Don’t buy followers because those followers are often bots that don’t have credit cards, or limbs to wear your jewelry. Bought followers also hamper your authenticity when people question why none of your 1 million followers ever offer thoughtful comments on your posts.

Don’t engage software that tricks thousands of real people into following you by first following them. Those new followers, however human, aren’t interested in your recommendations. They’re following you out of a social media etiquette to follow back those who follow them.

To increase genuine followers, always include hashtags in your posts. This is a hashtag: #.

Hashtags tell Instagram how to categorize your post and make it easier for those following that category to see your post in their feed. Just make sure the hashtags you use are those people would search for.

I have a client who took to hashtags like Elizabeth Taylor took to jewels. He was so enamored with hash-tagging that he would hashtag his wife’s unique name and random things like #pots and #table.

Please don’t do that. Hashtags have a very specific marketing purpose. Use them wisely.

Nonetheless, don’t be afraid to apply conceptual thinking in selecting your hashtags.

Take a look at this Phillip Gavriel post. I love the lifestyle shot showing off those rings. They’ve used the perfect applicable hashtags (#jewelryaddict, #jewelrygram, #bling, etc.), but let’s think abstractly.

How about #fridaynightout? Having been used 184K times, a post with this hashtag is likely to show up in more feeds.

Also, #datenight! With 15.5 million previous uses, this one’s a no-brainer, especially with the lifestyle angle Phillip Gavriel has chosen for the picture.

I’m pretty sure Instagram users looking for style inspiration on #datenight or a #fridaynightout would love to know about these Phillip Gavriel rings. They’ll also want to see more jewelry recommendations from Phillip Gavriel by following the account.

Having a strong hashtag strategy is just one of many ways to increase followers. There are so many more things you can do. But, alas, we’re out of time!

Get your free copy of my Influencer Marketing Toolkit, and return to your content strategy drawing board. Use the worksheets in “The Creative Brief” to come up with additional abstract hashtags.

When we meet again next month, we’ll conclude Anastasia’s journey of becoming an elite influencer as we delve deeper into strategies to increase her/your followers.

In the meantime, my calendar is open to you should you need tips before then.

Lilian Raji is a strategic communications and PR adviser who helps companies understand their marketing problems, then designs and executes strategies to solve them. Learn more at LilianRaji.com. Submit questions for Lilian to answer here and connect with her on Facebook, Twitter, Instagram and Pinterest.
Lilian Rajiis a strategic communications and PR adviser who helps companies understand their marketing problems, then designs and executes strategies to solve them.

The Latest

WFDB Moments campaign
SourcingJan 28, 2025
WFDB Joins Efforts to Promote Natural Diamonds With New Campaign

The “Moments” social media campaign emphasizes the emotional ties between natural diamonds and life’s special milestones.

Bliss Lau As We Are Collection Campaign
CollectionsJan 28, 2025
Bliss Lau Celebrates the Intricate Mosaic of Identity in New Collection

The versatile “As We Are” collection features 14 pieces with interlocking designs allowing for 27 different looks worn around the body.

Olympic gold medalist and De Beers ambassador Letsile Tebogo
SourcingJan 28, 2025
Botswana’s First Olympic Gold Medalist Is Now a De Beers Ambassador

Letsile Tebogo will help to promote natural diamonds and the good they have done for his country.

Resolutions - 2025.jpg
Brought to you by
3 New Year’s Resolutions for Jewelry Lovers

The new year feels like a clean slate, inspiring reflection, hope, and the motivation to become better versions of ourselves.

Hargreaves Stockholm NouvelleBox
Events & AwardsJan 28, 2025
NouvelleBox Show Returns to New York City

The showcase, in its second year, will feature more than 20 international brands at its curated event from Feb. 2-4.

Weekly QuizJan 23, 2025
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
Graphic for “Predictions for the Year Ahead” webinar
Recorded WebinarsJan 28, 2025
Watch: Fine Jewelry Market Predictions for 2025

“My Next Question” guests Sherry Smith and Edahn Golan share their 2025 forecasts, from sales and marketing to what retailers should stock.

AGTA Seminar Series
Events & AwardsJan 28, 2025
Here Is the 2025 AGTA GemFair Tucson Educational Lineup

The seminar series covers topics from market trends and colored stone terminology to working with museums and growing an Instagram profile.

ride_or_die_1872x1052.png
Brought to you by
A Diamond Is Forever Celebrates "Forever Present" Holiday Campaign

A Diamond is Forever hosted a holiday celebration in honor of their new marketing campaign, ‘Forever Present.’

A picture of the LeVian family including Larry LeVian
MajorsJan 27, 2025
Le Vian Corp. Chairman Larry LeVian, a Man of Faith and Family, Dies at 73

LeVian is remembered for his leadership in the jewelry industry and for being a selfless and compassionate person.

Stock image of gavel, books, and handcuffs
CrimeJan 27, 2025
New Jersey Jeweler Sentenced to 2 1/2 Years for Evading Customs

Monishkumar Kirankumar Doshi Shah pleaded guilty to evading customs on more than $13.5 million of jewelry imported into the U.S.

 Jemora Gemhouse
SourcingJan 27, 2025
Dev Shetty To Head New Auction House for Rare Colored Gems

Jemora Gemhouse’s inaugural auction, slated for March, will take place in Dubai and feature polished sapphires.

Rachel Quinn and Gemfields’ Crazy Love collection campaign
CollectionsJan 27, 2025
Rachel Quinn Embodies Feelings of Falling in Love in New Collection

Quinn partnered with Gemfields to create “Crazy Love,” which features Zambian emeralds and Mozambican rubies across 10 pieces.

Arch Crown 2025 Tag & Label catalog
MajorsJan 27, 2025
Arch Crown’s 2025 ‘Tag & Label’ Catalog Is Out Now

The catalog is 48 pages and features more than 100 styles.

Ashley Zhang Jewelry 2025 Lunar New Year Snake Necklace
CollectionsJan 24, 2025
Piece of the Week: Ashley Zhang Jewelry’s Lunar New Year Necklace

The one-of-a-kind necklace was designed in celebration of the Chinese New Year, as 2025 is the Year of the Snake.

Ethical Gem Fair Tucson Anza Gems
SourcingJan 24, 2025
Ethical Gem Fair Heads Back to Tucson

The gemstone show is slated to take place at the Scottish Rite Cathedral.

Ophelia Eve 15 mm yellow gold and diamond hoops
Policies & IssuesJan 24, 2025
These Designers and Retailers Are Raising Money for LA Wildfire Relief

From raffles to auctions to donations, the industry is working to aid charities in Los Angeles amid the raging wildfires.

Mugshots of Zacary Briggs, Aaron Hammond, Tre’von Anthony Neal, and Evan Puckett
CrimeJan 23, 2025
4 Men Arrested After Allegedly Plotting to Kidnap Jeweler

The suspects are accused of planning to kidnap a Miami jeweler and rob him of his cryptocurrency.

Loose diamonds from Namdia
CrimeJan 23, 2025
Security Guard Killed in Armed Robbery at Namibian Diamond Co.

Francis “Gosh” Eiseb, 58, was a senior protection officer for Namib Desert Diamonds, also known as Namdia, in Windhoek, Namibia.

Gemstone Trading Network by RapNet and AGTA
SourcingJan 23, 2025
RapNet, AGTA Partner to Launch Gemstone Trading Network

The online diamond and jewelry marketplace has expanded, introducing a new platform dedicated to colored gemstone trading.

Symposium 2025 Speakers
Events & AwardsJan 23, 2025
Plumb Club Announces Speaker Lineup for Symposium ‘25

The second annual learning forum for retailers is slated for March 13 at City Winery in Pier 57 in New York City.

Fancy Color Research Foundation
SourcingJan 23, 2025
Fancy Color Research Foundation Names New CEO

Roy Safit took over the role on Jan. 1.

National Jeweler columnist Sherry Smith
ColumnistsJan 22, 2025
On Data: How Did Independent Jewelers Fare in 2024?

Sherry Smith shares data on the year gone by, including the breakdown between natural and lab-grown diamond sales.

Los Angeles wildfires
Policies & IssuesJan 22, 2025
Jewelers Mutual Steps Up Aid for LA Jewelry Businesses

The company also is matching donations made to Jewelers of America and the Diamond Council of America’s Jewelers Relief Fund.

Jewelers of America 20 Under 40 graphic
Events & AwardsJan 22, 2025
JA Seeking Nominations for Its Next ‘20 Under 40’ Class

Now in its fourth year, the program is expanding to include a list of “20 Under 40” for jewelry suppliers.

Holiday wrapped gift boxes
SurveysJan 22, 2025
Holiday Sales Hit Record High, Says NRF

Core retail sales during the 2024 holiday season surpassed the National Retail Federation’s forecast.

Foundrae Reach for Life collection campaign
CollectionsJan 22, 2025
Foundrae’s New Collection Channels the Power of Now

The “Reach for Life” collection uses feather and arrow motifs to invite growth and inner curiosity.

National Jeweler columnist Peter Smith
ColumnistsJan 21, 2025
Peter Smith: Sales Training’s Dirty Little Secret

Peter Smith pulls back the curtain on the often misinterpreted, and sometimes maligned, world of sales training.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy