Sourcing

NDC Adds Sales Roleplay Videos to Education Platform

SourcingApr 03, 2024

NDC Adds Sales Roleplay Videos to Education Platform

The Natural Diamond Council also has added its first non-mining member, the Okavango Diamond Company.

Natural Diamond Council roleplay training video
The Natural Diamond Council has added 19 roleplay videos to its education platform. In this video, a sales associate shares some diamond facts and history with a jewelry store customer who is looking to buy herself a piece of diamond jewelry for her birthday.
New York—The Natural Diamond Council has expanded its digital education platform, adding 19 roleplay videos designed to train salespeople on how to answer questions today’s consumers may have about diamonds.

According to NDC, the videos address the most frequently asked questions and misconceptions about the gemstone, while also teaching salespeople how to share information about the positive impact the diamond industry has on communities worldwide.

The videos, which are 1 to 3 minutes each, depict scenarios involving customers who are shopping for a piece of diamond jewelry for themselves and instances where they are buying a piece for someone else, as well as couples who’ve come into the store to shop together.

The videos are part of NDC’s expanded education platform, which is now available via a monthly subscription in addition to the annual subscription. Monthly subscriptions start at $399.

To learn more about the platform, visit the NDC website.

 Related stories will be right here … 

In addition to expanding its education program, NDC recently added its first non-mining member—the Okavango Diamond Company (ODC).

ODC, a rough diamond marketing company, is owned by the Botswana government. It sells Botswana’s share of supply from Debswana, the mining company jointly operated by De Beers Group and the government of Botswana.

Under the new 10-year sales agreement De Beers and Botswana reached in June, ODC is set to receive an increasing percentage of the country’s diamond production. 

Its share will jump from 25 percent to 30 percent initially and grow gradually over time, hitting 50 percent by the final year of the contract.

As the company becomes an NDC member, ODC Managing Director Mmetla Masire will join the not-for-profit organization’s board of directors. 

“We are very excited to announce our support of the Natural Diamond Council,” he said. 

“ODC believes strongly in building customer confidence, which we feel blends very seamlessly with NDC’s mission to expand consumer awareness across the market.”

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