From personalization to consistency, Pat Henneberry breaks down the keys to keeping high-end clients coming back.
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![Pat Henneberry is president of consulting and sales training company The Jewelry Coach. Reach her at 512-203-3414, or on Facebook, Twitter or LinkedIn. 2020_Pat_Henneberry_copy.jpg](https://uploads.nationaljeweler.com/uploads/58312e59c7be831b88906e5d4bf975fe.jpg)
Pat Henneberry is all about setting goals for her physical therapy sessions, and she wants to help you do the same for your business.
![Pat Henneberry is president of consulting and sales training company The Jewelry Coach. Reach her at 512-203-3414, or on Facebook, Twitter or LinkedIn. 2020_Pat_Henneberry.jpg](https://uploads.nationaljeweler.com/uploads/2ce774292775e597b76d5f88ac135bd0.jpg)
Whether it’s live chat or a good old-fashioned phone call, The Jewelry Coach Pat Henneberry explains why keeping in touch is so important right now.
![Pat Henneberry is president of consulting and sales training company The Jewelry Coach. Reach her at 512-203-3414, or on Facebook, Twitter or LinkedIn. 2020_Pat_Henneberry.jpg](https://uploads.nationaljeweler.com/uploads/f6e0f96030957624fee04ac07164a033.jpg)
It’s not going to be business as usual when we open up, writes Pat Henneberry, and the jewelry industry will need to adapt.
![Pat Henneberry is president of consulting and sales training company The Jewelry Coach. Reach her at 512-203-3414, or on Facebook, Twitter or LinkedIn. 2020_Pat_Henneberry.jpg](https://uploads.nationaljeweler.com/uploads/bf6c56fb9801cc4eec9a57916086ea16.jpg)
Columnist Pat Henneberry shares her thoughts on how members of the jewelry industry can support each other during these difficult times.
![Pat Henneberry is president of consulting and sales training company The Jewelry Coach. Reach her at 512-203-3414, or on Facebook, Twitter or LinkedIn. 2020_Pat_Henneberry.jpg](https://uploads.nationaljeweler.com/uploads/f5d1d4f8f9caa06a3c6e57fd7094499c.jpg)
From Steve Jobs to Babe Ruth to herself, Pat Henneberry shares her favorite thoughts on sales and success.
![Pat Henneberry is president of consulting and sales training company The Jewelry Coach. Reach her at 512-203-3414, or on Facebook, Twitter or LinkedIn. 2016_Pat-Henneberry-NEW.jpg](https://uploads.nationaljeweler.com/uploads/dca3b3630f86b244b146c68437234b09.jpg)
The Jewelry Coach Pat Henneberry wants to know about your value proposition, your role models and more.
![Pat Henneberry is president of consulting and sales training company The Jewelry Coach. Reach her at (512) 203-3414, or on Facebook, Twitter or LinkedIn. 2016_Pat-Henneberry-NEW.jpg](https://uploads.nationaljeweler.com/uploads/2057f09b4dbdd999a774940a9a5641e2.jpg)
Hearing owls in her yard at night got Pat Henneberry thinking about what these beautiful nocturnal hunters can teach us about selling jewelry.
![Pat Henneberry is president of consulting and sales training company The Jewelry Coach. Reach her at 512-203-3414, via PatHenneberry.com or by emailing her. 2016_Pat-Henneberry-NEW.jpg](https://uploads.nationaljeweler.com/uploads/93a6c55eea9e0bdae1b63353cd775563.jpg)
The Jewelry Coach Pat Henneberry shares a half-dozen tips for in-store sales training as the holiday season creeps closer.
![Pat Henneberry is president of consulting and sales training company The Jewelry Coach. Reach her at 512-203-3414, or on Facebook, Twitter or LinkedIn. 2016_Pat-Henneberry-NEW.jpg](https://uploads.nationaljeweler.com/uploads/cd0f234543d34543474f66da873a3be2.jpg)
Pat Henneberry writes that integrity is a value that’s not talked about nearly enough in the jewelry industry.
![Pat Henneberry is president of consulting and sales training company The Jewelry Coach. Reach her at pat@thejewelrycoach.com. 2016_Pat-Henneberry-NEW.jpg](https://uploads.nationaljeweler.com/uploads/c4575926d7f14135044616a6ff535189.jpg)
It costs a lot less to keep the customers you have than to get new ones, Pat Henneberry writes.
![Pat Henneberry is vice president of global learning and development at Hearts On Fire. She also is founder of The Jewelry Coach, a sales training community for jewelers. Reach her at pat@thejewelrycoach.com. 2016_Pat-Henneberry-NEW.jpg](https://uploads.nationaljeweler.com/uploads/cadb6d5a0c97e6837c44dd4c5f400b60.jpg)
Pat Henneberry recently found herself in a dark place. She shares five tips on how she pulled herself out of her funk.
![Pat Henneberry is vice president of global learning and development at Hearts On Fire. She also is founder of The Jewelry Coach, a sales training community for jewelers. Reach her at pat@thejewelrycoach.com. 2016_Pat-Henneberry-NEW.jpg](https://uploads.nationaljeweler.com/uploads/7db8c8594416a0cc1bc9ab0564c05c85.jpg)
‘Tis the season for the Jewelry Coach Pat Henneberry to share a handful of her favorite sales lines.
![Pat Henneberry is vice president of global learning and development at Hearts On Fire. She also is founder of The Jewelry Coach, a sales training community for jewelers. Reach her at pat@thejewelrycoach.com. 2016_Pat-Henneberry-NEW.jpg](https://uploads.nationaljeweler.com/uploads/07cde2fc70d44d5fc1feef26f0faf227.jpg)
The “Jewelry Coach” compiles a list of her top maxims for the fourth quarter.
![Pat Henneberry is vice president of global learning and development at Hearts On Fire. She also is founder of The Jewelry Coach, a sales training community for jewelers. Reach her at pat@thejewelrycoach.com. 2016_Pat-Henneberry-NEW.jpg](https://uploads.nationaljeweler.com/uploads/ee13bf702d50b4d1ef452f3096801358.jpg)
The “Jewelry Coach” Pat Henneberry maps out a game plan for creating more “white space”--room in your daily life to just be.
![Pat Henneberry is vice president of global learning and development at Hearts On Fire. She also is founder of The Jewelry Coach, a sales training community for jewelers. 2016_Pat-Henneberry-NEW.jpg](https://uploads.nationaljeweler.com/uploads/f78d4088eb067e4843115b803276adb1.jpg)
Storytelling, according to Pat Henneberry, and it starts with making the customer feel like their story is being heard.
![Pat Henneberry is vice president of global learning and development at Hearts On Fire. She also is founder of The Jewelry Coach, a sales training community for jewelers. 2016_Pat-Henneberry-NEW.jpg](https://uploads.nationaljeweler.com/uploads/efba56525db4e807976ce622bf099711.jpg)
National Jeweler’s resident Jewelry Coach Pat Henneberry shares her top 10 sales rules to live by.
![Pat Henneberry is vice president of global learning and development at Hearts On Fire. She also is founder of The Jewelry Coach, a sales training community for jewelers. 2016_Pat-Henneberry-NEW.jpg](https://uploads.nationaljeweler.com/uploads/34f3c83a025916a965fbc6596be99a7b.jpg)
In this special post-Super Bowl LI edition of Coach’s Corner, Pat Henneberry talks about how the right mindset can lead to sales victories.
![Pat Henneberry is vice president of global learning and development at Hearts On Fire. Reach her at pat@thejewelrycoach.com. 2016_Pat-Henneberry-NEW.jpg](https://uploads.nationaljeweler.com/uploads/2c73eed6429b7de5275fe0c9fee0f175.jpg)
Cultivating an environment of teamwork requires a shift in focus from individual accomplishments to team success, Pat Henneberry writes.
![Pat Henneberry is vice president of global learning and development at Hearts On Fire. Reach her at pat@thejewelrycoach.com. 2016_Pat-Henneberry-NEW.jpg](https://uploads.nationaljeweler.com/uploads/e19da3c42cd874dd6c14001e678873a3.jpg)
Terry Chandler, Hannah Becker and Mike Mojica all have something in common. They all have a distinctive personal stamp, Pat Henneberry writes.
![Pat Henneberry is vice president of global learning and development at Hearts On Fire. She also is founder of The Jewelry Coach, a sales training community for jewelers. 2016_Pat-Henneberry_copy.jpg](https://uploads.nationaljeweler.com/uploads/b20647ef9f132aa8e67cc04e0ab98155.jpg)
In a world where “salesperson” can seem like an expletive, Pat Henneberry gives nine tips for building relationships and helping everyone sell themselves.
![Pat Henneberry is vice president of global learning and development at Hearts On Fire. She also is founder of The Jewelry Coach, a sales training community for jewelers. 2016_Pat-Henneberry.jpg](https://uploads.nationaljeweler.com/uploads/c156674cc5e40c56fe79ab3c8fc38cfb.jpg)
The Jewelry Coach outlines 5 questions jewelers and their teams should contemplate to find out how to make a client, not the business or product, the focus of a sale.