Frederick Goldman’s plans for Scott Kay and the Jewelry Coach’s seven tips on creating customer love proved to be the most popular stories on NationalJeweler.com last week.
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The New York City institution known for launching the careers of some of the industry’s most well-known designers is breaking up.
The company recorded net exports of $288 million in 2014, topping the list of the country’s polished diamond exporters for the fourth year in a row.

It is faster, more secure and might become mandatory one day so it’s best to learn how to use the system now, the Jewelers Vigilance Committee said.
A couple weeks ago, I participated in the Bored and Brilliant project from public radio station WNYC, which challenged participants to log the time they spend per day on their smartphones and then see how much that time drops, and their creativity goes up, when they are issued a series of phone-less challenges.
A consumer trends expert who has worked with Rio Tinto and Coca-Cola will deliver the speech at the association’s New York expo, scheduled for March 8 to 10.

Sales of rings and the introduction of Disney jewelry at its concept stores helped boost the brand’s revenues in the fourth quarter.
The consulting company has added a program to help retailers integrate The Edge data with QuickBook as well as two mentoring programs.
The Berkshire Hathaway-owned manufacturer and marketer has inked a deal to scoop up Chrysalis, a line of stackable bangles adorned with talismans, good luck charms and spiritual symbols.
Sales and profits rose in 2014 for the diamond miner and marketer due to ‘solid demand’ in key markets, particularly in the United States.
An article detailing a round of layoffs at Pandora Americas, which includes the U.S., Canada and Latin America, was the top story on National Jeweler last week.

When a customer loves working with a retailer, it means they trust them and most likely would recommend the retailer to their friends. Pat Henneberry shares seven rules for creating this kind of relationship.

Niche magazine has announced the winners of its awards for excellence in fine craftsmanship, including jewelry design.
Marketing tactics, social media strategies and e-commerce are among the topics that will be discussed at the Atlanta Jewelry Show’s University education series.
How about a little love just before Valentine’s Day? Here’s Amazon’s annual list of America’s most romantic cities, based on residents’ purchases of romance-related paraphernalia.
The National Retail Federation predicts that economic growth and lower unemployment rates will help retail industry sales climb 4 percent in 2015, a very slight improvement over last year.
Jewelry supply distributor Halstead Inc. is calling for applications for its Halstead Grant, which awards new designers with money to help get their business going.

Watch and jewelry house Stephen Silver Fine Jewelry has named Andrew Block to the newly created role of president, effective immediately.

After 111 years in business, the Oklahoma City jewelry store is closing its doors.

The president emeritus of Schiffman’s Jewelers died Monday at his home in Greensboro, N.C. following a long battle with Parkinson’s disease.
The Seattle-based e-tailer plans to open a standalone store in one of the country’s “top malls” where customers can see and try on its rings, though they will still have to buy them online.

Fruchtman Marketing is introducing a program at the Smart show this April that gives pre-qualified retailers a free 90-minute strategy session on marketing, digital programs and media planning.

Pat Henneberry, the “Jewelry Coach” who is now a vice president at Hearts on Fire, shares four takeaways on customer service gleaned from time recently spent in the hospital with a loved one.

Fashion Group International recognized the jewelry designer as an emerging talent in the fashion industry at an awards ceremony held Friday.

The Gem & Jewellery Export Promotion Council held its annual India Gem & Jewellery Awards in late January, recognizing Indian jewelry companies for excellence.