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The e-tailer has opened another by-appointment-only brick-and-mortar location, this one located on Newbury Street in Boston.
Boston--Brilliant Earth, the online retailer that stresses its commitment to ethically sourced jewelry, has opened another by-appointment-only brick-and-mortar location, this one located on Newbury Street in Boston.
Kathryn Money, Brilliant Earth’s vice president of strategy and merchandising, said customers can buy any of the rings or jewelry Brilliant Earth has in stock during the appointment and take it home with them.
This contrasts with the model of another online-only jewelry retailer, Blue Nile, which has a “webroom” in a New York mall where consumers can try on the jewelry but can’t buy it; all purchases still are made online.
Money noted, however, that when it comes to rings, many customers choose to customize theirs based on metal choice, center stone size, shape and ring size. They order them during the appointment, online or via phone.
The opening of the Boston showroom means that Brilliant Earth now will have to charge sales tax on all orders shipped to Massachusetts because the e-tailer now has a nexus, i.e., physical presence, in the state.
Hours for the showroom, which opened Friday, are 10 a.m. to 7 a.m. Wednesday through Sunday.
San Francisco-based Brilliant Earth opened its first showroom in San Francisco in 2011 and its second in Los Angeles in January 2015.
The e-tailer plans to open more appointment-only locations in 2016, though Money did not give specifics when asked how many and where they would be located, stating only that it is “continuing to evaluate several markets throughout the U.S. where we already have a strong online presence and brand recognition.”
Editor’s note: This story was updated to include a paragraph explaining the sales tax implications of this new showroom for Brilliant Earth.
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