Sherry Smith unpacks independent retailers’ January performance and gives tips for navigating the slow-growth year ahead.
Tiffany’s Q2 Sales Down 4% in the Americas
Worldwide sales dipped 3 percent with unrest in Hong Kong weighing on the jeweler’s performance.

New York—Tiffany & Co. reported a dip in sales in the Americas and worldwide in the second quarter, with the jeweler citing weak spending among tourists and locals and unrest in Hong Kong as the reasons.
Net sales in the second quarter fell 3 percent to $1.05 billion, compared with $1.08 billion in the previous second quarter.
Worldwide same-stores sales were down 4 percent.
In a company press release, CEO Alessandro Bogliolo said the quarter was “mixed,” noting “weak demand from foreign tourists, currency exchange rate pressures, and continuing business disruptions in Hong Kong.”
“We are actively managing what is in our control and positioning our brand to win, accelerating new product introductions and keeping a visible profile,” he said.
Gross profit fell about 5 percent to $657.7 million, or about 63 percent of sales, compared with $688.8 million, or 64 percent of sales, a year ago.
A lower gross margin was attributed to an increase in high jewelry sales.
Net sales in the Americas, where the most Tiffany stores are located, were down 4 percent to $455 million due in part to a dip in sales from both local and foreign customers. Same-store sales in the region also fell 4 percent.
European sales fell 4 percent to $116 million while same-store sales were down 6 percent. The company pointed to foreign currency translation and “broad-based regional softness.”
Asia-Pacific sales slipped 1 percent to $298 million, which the company attributed to foreign currency translation as well as the opening of new stores and increased wholesale sales.
Same-store sales were down 3 percent.
In Hong Kong, unrest led to six days of unplanned store closures, said Chief Financial Officer Mark Erceg on Wednesday morning’s earnings call.
Hong Kong is the company’s fourth-largest market and “critically important,” he said, accounting for a mid-single-digit percentage of total sales.
Erceg warned that if the ongoing unrest continues at its current state, Tiffany’s full-year sales and EPS (earnings per share) could come in at the lower end of its guidance range.
“If the situation were to deteriorate even further, or if the current level of unrest is maintained for the balance of the fiscal year, we may find ourselves toward the bottom end of our ranges,” he said.
CEO Bogliolo dedicated several minutes of the earnings call to outlining what the company is doing to boost its presence and sales in the Chinese market.
He said the retailer is focusing on and investing in mainland China.
Tiffany
In an effort to reach Chinese travelers, the company is expanding its airport store presence with a duty-free store in the Beijing airport and is upgrading its Hong Kong airport store to a full-size duty-free store.
Tiffany also is planning consumer-facing events to show off its diamonds, including its “Vision & Virtuosity” exhibition opening in Shanghai in September.
In Japan, second quarter sales were unchanged, totaling $155 million, while same-store sales were down 1 percent.
Sales from the “other” segment, which includes five Tiffany stores in the United Arab Emirates, fell 29 percent to $25 million as wholesale diamond sales grew.
Breaking it down by category, sales from Tiffany’s jewelry collections, which includes lines like “Tiffany T” and “Paper Flowers,” were unchanged.
Engagement jewelry sales fell 3 percent while sales of jewelry from designers such as Elsa Peretti, Paloma Picasso and Tiffany & Co. Schlumberger dropped 10 percent.
Bogliolo said the company plans to “properly refresh our product assortment,” by fiscal 2021.
A colorful “Tiffany T” collection has been introduced in select stores as well as its recently launched men’s jewelry line. A new fragrance launch is in the works as well, he said.
The company plans to introduce more gold jewelry, with and without diamonds, and diamond jewelry to increase its average unit selling price, said Erceg.
He noted that the company was “gradually” moving into offering higher-price-point jewelry by “focusing on and growing gold and diamond jewelry collections and high jewelry at a faster pace than engagement and silver jewelry.”
He added that Tiffany’s website has been reframed to reflect this shift, showcasing its gold and diamond jewelry more prominently.
The engagement and silver jewelry segments are still expected to grow, said Erceg, but at a slower rate.
As of July 31, there were 322 Tiffany stores in operation, including 124 in the Americas, compared with 320 a year ago.
Looking ahead, Tiffany expects worldwide net sales to increase by a low-single-digital percentage over the previous year.
The Latest

From how to get an invoice paid to getting merchandise returned, JVC’s Sara Yood answers some complex questions.

Amethyst, the birthstone for February, is a gemstone to watch this year with its rich purple hue and affordable price point.

Launched in 2023, the program will help the passing of knowledge between generations and alleviate the shortage of bench jewelers.

The Italian jewelry company appointed Matteo Cuelli to the newly created role.


The manufacturer said the changes are designed to improve speed, reliability, innovation, and service.

President Trump said he has reached a trade deal with India, which, when made official, will bring relief to the country’s diamond industry.

Criminals are using cell jammers to disable alarms, but new technology like JamAlert™ can stop them.

The designer’s latest collection takes inspiration from her classic designs, reimagining the motifs in new forms.

The watchmaker moved its U.S. headquarters to a space it said fosters creativity and forward-thinking solutions in Jersey City, New Jersey.

The company also announced a new partnership with GemGuide and the pending launch of an education-focused membership program.

IGI is buying the colored gemstone grading laboratory through IGI USA, and AGL will continue to operate as its own brand.

The Texas jeweler said its team is “incredibly resilient” and thanked its community for showing support.

From cool-toned metal to ring stacks, Associate Editor Natalie Francisco highlights the jewelry trends she spotted at the Grammy Awards.

The medals feature a split-texture design highlighting the fact that the 2026 Olympics are taking place in two different cities.

From tech platforms to candy companies, here’s how some of the highest-ranking brands earned their spot on the list.

The “Khol” ring, our Piece of the Week, transforms the traditional Indian Khol drum into playful jewelry through hand-carved lapis.

The catalog includes more than 100 styles of stock, pre-printed, and custom tags and labels, as well as bar code technology products.

The chocolatier is bringing back its chocolate-inspired locket, offering sets of two to celebrate “perfect pairs.”

The top lot of the year was a 1930s Cartier tiara owned by Nancy, Viscountess Astor, which sold for $1.2 million in London last summer.

Any gemstones on Stuller.com that were sourced by an AGTA vendor member will now bear the association’s logo.

The Swiss watchmaker has brought its latest immersive boutique to Atlanta, a city it described as “an epicenter of music and storytelling.”

The new addition will feature finished jewelry created using “consciously sourced” gemstones.

In his new column, Smith advises playing to your successor's strengths and resisting the urge to become a backseat driver.

The index fell to its lowest level since May 2014 amid concerns about the present and the future.

The new store in Aspen, Colorado, takes inspiration from a stately library for its intimate yet elevated interior design.

The collection marks the first time GemFair’s artisanal diamonds will be brought directly to consumers.


























