IndependentsSep 04, 2026
Orloff Jewelers Will Soon Unveil a Bigger, Better LocationThe California jeweler is renovating its store in Fresno, with plans to show off the new space in December.
Events & AwardsMay 29, 2018
BIG Partners to Offer Sales Performance Reporting
Buyer Intelligence Group and Optimum Retail Solutions’ Performance Optimization Program can be previewed at the Las Vegas jewelry trade shows.
Napa, Calif.--Buyers Intelligence Group (BIG) has partnered with Optimum Retail Solutions to launch a product that provides employee performance reporting to the jewelry industry.
BIG works to improve merchandise performance and bottom-line results for retailers and manufacturers via its Balance to Buy inventory analysis tool, while ORS operates a management consulting firm dedicated to executive coaching, leadership development and operational improvement.
Their new service, called the Performance Optimization Program, gives retailers a “dashboard viewpoint” of the sales performance of individual associates.
The program is based on the idea that specific data points, called Key Performance Indicators, can provide insight into which sales behaviors need attention. With that information, owners and supervisors can then prioritize management efforts to more accurately identify what kind of coaching is required to improve performance.
Two tiers of service will be available. The first is a subscription-only format that provides retailers access to the program’s dashboard and includes training on how to interpret team performance.
The second includes a monthly consulting component that provides in-depth coaching to owners and supervisors on sales team and management issues, business planning, event preparation and more.
The Performance Optimization Program will be an add-on service for existing Balance to Buy clients and a stand-alone service for non-Balance to Buy clients. There is a monthly subscription price of $199 associated with it. Permission and confidentiality forms will be a part of the enrollment process.
It can be previewed at this year’s CBG show, held at Caesars Palace in Las Vegas from May 29 to 31, and at the JCK Las Vegas show (Bayside Lobby L-123), which runs from June 1 to 4 at Mandalay Bay.
To learn more about the program, contact Vince Rath at 801-907-1650, vince@optimumretailsolutions.com, or visit the companies at the Las Vegas jewelry trade shows.
“For us, this project has been years in the making. Our Balance to Buy clients have requested employee reporting for a long time but we needed the right partner to interpret the information and make it useful,” BIG CEO Abe Sherman said.
“When we met the team at ORS, we knew we had something special in common. Their approach to people aligns perfectly with how we manage inventory. It is data-driven, behavior-based and process-focused, which helps simplify the complex sales management process to make it more objective. Since we work with many of the same clients, we saw their results first-hand; virtually every jeweler was seeing tremendous results.”
Vince
Rath, owner and lead consultant for ORS, added, “What’s exciting here is that POP focuses on transactional information which provides insight into an employee’s sales behavior across all types of customers. That way, owners and supervisors can offer targeted coaching that improves results across the board. Our goal is to help retailers analyze data, identify solutions and implement them the way the national companies do.”
More on Events & Awards
The Latest
CollectionsSep 04, 2026
Chelsea Gabrielle Transforms Pilates Reformer Springs Into Ring A lifelong practitioner of Pilates, Gabrielle looked to the springs’ tension and suspension when creating this ring, our Piece of the Week.
AuctionsSep 04, 2026
Christie's Names New Global Head of WatchesThe auction house has promoted Remi Guillemin, formerly its head of watches for the Americas and EMEA, to the role.
Brought to you by
Your Piece Could Be the One Editors Talk AboutSubmit your pieces for a chance to win in this year's competition.
EditorsSep 03, 2026
Q&A: Simon G.’s CEO on Why He Won’t Use AI for Jewelry DesignZaven Ghanimian discussed the value of human craftsmanship and where the implementation of artificial intelligence does work.
Weekly QuizSep 03, 2026
This Week’s QuizTest your jewelry news knowledge by answering these questions.
WatchesSep 03, 2026
Robert Pattinson Joins Jaeger-LeCoultre as Brand AmbassadorThe British actor, known for his roles in “Twilight” and “The Odyssey,” will star in a campaign for the Master Control Chronometre.
CollectionsSep 03, 2026
Sydney Evan Celebrates 25 Years With 4 New CollectionsThe “Confetti Disco,” “Champagne Cheers,” “Tuxedo,” and “Classic Punk” jewelry collections each capture a distinct spirit of celebration.
Brought to you by
Why More Jewelry Retailers Are Hosting Turnkey Estate Buying EventsRetailers are seeking new ways to attract customers, increase traffic, and create revenue – Estate buying events are a popular solution.
CrimeSep 02, 2026
CA Jeweler Gets 5 Years in ‘Phantom Rolex’ Ponzi SchemeNelson Holdo of Newport Beach pleaded guilty to multiple counts of felony grand theft and writing bad checks and was sentenced Monday.
AuctionsSep 02, 2026
If You Love Cats, This Jewelry Auction Is for YouCat ladies of the jewelry world, unite. Sandy Lerner’s “significant” collection of cat jewelry and other objects is going up for auction.
MajorsSep 02, 2026
Messika Names Former Omega Exec as New President, CEO of AmericasArnaud Michon, the former Omega USA President, will now lead Messika’s Americas region during its international development.
Events & AwardsSep 02, 2026
Emerald’s New Owner Introduces ‘Glitter in the Grove’The branding references the back-to-back jewelry shows that new parent company Forge will host in Miami's Coconut Grove this November.
AuctionsSep 01, 2026
UK Woman Uncovers Rare Patek Philippe Watch in Mom’s Jewelry BoxThe stainless steel Patek Philippe “Calatrava” watch from the 1930s sold for nearly $80,000 at a recent Hansons Cornwall auction.
ColumnistsSep 01, 2026
Your Jewelry Marketing Has a Bridal ProblemEngagement rings are important but don’t ignore the customers who are buying jewelry “just because,” Emmanuel Raheb writes.
MajorsSep 01, 2026
Kering Names New Pomellato, DoDo CEOsFormer Pomellato CEO Sabina Belli has been named president of Kering Italia amid a shakeup of Kering's new Jewelry division.
MajorsSep 01, 2026
Anne Marie Shulman Joins GPA GlobalThe veteran luxury packaging executive was appointed to help the company grow its North American business.
CrimeAug 31, 2026
$4M Van Cleef & Arpels Diamond Necklace Snatched From Vienna Museum Once the property of an Egyptian queen, the necklace was part of a larger exhibition of VCA jewelry at the Museum of Applied Arts (MAK).
GradingAug 31, 2026
GIA, Gübelin Gem Lab Confirm New Paraíba Tourmaline Deposit in EthiopiaThe labs’ separate investigations each determined that the East African country is producing copper-bearing tourmaline.
Events & AwardsAug 31, 2026
Wisconsin Museum to Host Jewelry Exhibition“Chicago Collects: Jewelry in Perspective” at the Oshkosh Public Museum will feature works by Fabergé, Lalique, and Louis Comfort Tiffany.
CollectionsAug 31, 2026
Catbird Launches First Men’s Jewelry CollectionThe “Worn Well” collection is Catbird's take on classic men's jewelry.
CollectionsAug 28, 2026
Dolly Parton Would Have Loved This Butterfly Necklace This Buddha Mama butterfly is our Piece of the Week honoring the legend, who embraced the beautiful insect as her symbol.
SourcingAug 28, 2026
Gareth Penny to Give Opening Speech at CIBJO Centenary CongressThe former De Beers CEO, and perhaps its next owner, will be a featured speaker at the event, slated for Sept. 4-7 in Italy.
IndependentsAug 28, 2026
Day’s Jewelers Honored With 3 Workplace AwardsThe employee-owned jeweler was named a “Best Place to Work” in Maine, New Hampshire, and for women.
CollectionsAug 27, 2026
Pandora Expands ‘Talisman’ Collection as Lawsuit Continues The second iteration of the jewelry collection was inspired by the zodiac and the four elements: earth, water, air and fire.
SourcingAug 27, 2026
OFAC Renews License Allowing Import of ‘Grandfathered’ Russian Diamonds General License 104B supersedes General License 104A, which was set to expire on Sept. 1.
CrimeAug 27, 2026
Customs Seizes Nearly 900 Pieces of Counterfeit JewelryThe package, intercepted in Indianapolis, contained fake Cartier, Tiffany & Co., and Van Cleef and Arpels jewelry.
IndependentsAug 27, 2026
Jessica McCormack to Open First West Coast StoreThe new location in Costa Mesa, California, marks the brand’s second store in the United States and fourth standalone location worldwide.
