Surveys

NRF Predicts Happy Holidays for Retailers

SurveysNov 24, 2020

NRF Predicts Happy Holidays for Retailers

Holiday sales could rise more than 5 percent this season, but the rising number of new COVID-19 cases remains a threat.

20201124_NRF_Holiday.jpg
Holiday sales are expected to increase between 3.6 to 5.2 percent year-over-year to $755.3 billion and $766.7 billion, as per the National Retail Federation.

New York—The National Retail Federation’s forecast for the holiday season is merry and bright.

Holiday sales are expected to increase between 3.6 to 5.2 percent year-over-year to $755.3 billion and $766.7 billion.

Sales were up 4 percent last year to $729.1 billion while average holiday sales have increased 3.5 percent over the past five years.

The NRF defines the holiday season as Nov. 1 through Dec. 31.

The forecast usually comes out in October, but the trade organization said it needed more time to work through the uncertainties in the current climate, taking into consideration the COVID-19 pandemic coupled with social unrest.

“Our outlook for the holiday season is very bright,” NRF CEO Matthew Shay said on a call about holiday sales Monday.

Shay opened the call by acknowledging the emphasis retailers have put on health and safety to protect employees, customers, and the communities they serve.

He also noted retailers kicked the holiday season into high gear earlier than usual this year, beginning in October.

Retailers are expected to hire between 475,000 and 575,000 seasonal workers during the holiday season, compared with 562,000 last year.

The NRF noted some of the hiring may have been pulled forward into October since holiday preparation began earlier this year than in the past.

Consumers have responded positively to that earlier start, the NRF said.

From Mother’s Day to Thanksgiving, consumers have been looking for reasons to celebrate throughout the pandemic and are moving into “consumption mode” as the holidays approach, Shay said.

Shoppers and retailers alike have adapted to the situation at hand, he said, as retail sales have been positive over the last six months.

While that growth has not been distributed evenly across all retail categories, Shay noted, there was “tremendous momentum” heading into the second half of the year.

However, the pandemic brings with it uncertainty about consumers’ willingness to spend, said NRF Chief Economist Jack Kleinhenz.

“I can’t think of a period with so many simultaneous factors hitting the economy at once,” he said on the call.

However, as the economy improves, the ability to spend increases as well.

Kleinhenz highlighted rising home values, a strong stock market, and record savings bolstered by government stimulus payments.

Jobs and wages are growing while energy costs are low. Less money being spent on personal services, travel, and entertainment due to COVID-19 has left money on the table for retail spending.

This year, more of that money will be spent online, with online

and other non-store sales, which are included in the total, expected to increase between 20 percent and 30 percent to between $202.5 billion and $218.4 billion, up from $168.7 billion last year.

As for the weather, the National Weather Service is predicting cooler and wetter weather in the north and warmer and drier weather in the south, a combination that has previously signaled stronger retail holiday spending.

But the rising number of new COVID-19 cases is still a threat to consumers and the economy alike.

A tightening of restrictions in areas seeing a surge in new cases could mean another round of closures for non-essential businesses.

Shay said the store closures were a result of “arbitrary decision making” and “wreaked havoc on communities.”

“The entire framework in many cases was just flawed because the restrictions about which businesses could or should be open was based not on health and safety or the way they operated those businesses, but on the products sold by those retailers.”

“The problem is largely not what happens in stores, but outside of the stores.”

With a viable vaccine on the horizon, Shay and Kleinhenz both agreed it could translate into greater spending, even if consumers won’t see the benefits right away.

Shay recalled a tax reform measure signed a few days before Christmas 2017. The measure didn’t take effect until 2018 and no benefits would be seen until taxes were filed in 2019, but just the prospect of tax reform had a positive impact on consumer sentiment.

“There are risks to the economy if the virus continues to spread, but as long as consumers remain confident and upbeat, they will spend for the holiday season,” said Kleinhenz in a press release.
Lenore Fedowis the senior editor, news at National Jeweler, covering the retail beat and the business side of jewelry.
tags:

The Latest

Verdura unicorn brooch
AuctionsAug 11, 2026
Verdura Unicorn Brooch With Royal Connection Up for Auction

The brooch was owned by Virginia Fortune Ryan Ogilvy, who served as a lady of the bedchamber to Queen Elizabeth II for nearly 50 years.

Jamie Cygielman
MajorsAug 11, 2026
Signet Jewelers Selects Mattel Exec to Lead Zales, Banter

Jamie Cygielman will take on the role on Aug. 24.

Richard Moore
IndependentsAug 11, 2026
Polly’s Fine Jewelry Co-Owner Richard Moore Dies at 69

Moore, Polly’s husband, is remembered as a family man with an easygoing spirit and a love for sports and the outdoors.

1872-x-1052-July-ad (1).png
Brought to you by
Why More Jewelry Retailers Are Hosting Turnkey Estate Buying Events

Retailers are seeking new ways to attract customers, increase traffic, and create revenue – Estate buying events are a popular solution.

National Jeweler columnists Duvall O’Steen and Jen Cullen Williams
ColumnistsAug 11, 2026
Creative Connecting: How to Sell Colored Gemstones to Gen Z

Duvall O’Steen and Jen Cullen Williams share the best ways to display, present, and explain colored gemstones to younger customers.

Weekly QuizAug 07, 2026
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
NAJA logo
Events & AwardsAug 11, 2026
NAJA Announces Lineup For 2026 Fall Virtual Conference

The mid-year conference for jewelry and watch appraisers will take place Sept. 5-6 on Zoom.

Honest Hands Workbench Ring Builder
TechnologyAug 10, 2026
Colorado Jeweler Launches Customization Tool He Built Himself

Honest Hands Ring Co. Founder Benjamin Bosworth shared his thoughts on jewelry technology and why AI can never replace the human element.

Brought-To-By-Article-Top-Image.jpg
Brought to you by
Wedding Band Trends 2026: Personalization Takes Center Stage

Colored gemstones, artisan finishes, mixed metals, and meaningful details are shaping demand in bridal jewelry.

QVC Group logo
MajorsAug 10, 2026
QVC Exits Chapter 11 Bankruptcy, Names New Interim CEO

QVC Group President and CEO David Rawlinson is temporarily being replaced by a familiar face, former QVC CEO Mike George.

State Property Lorenz Station Bracelet
CollectionsAug 10, 2026
State Property Puts a Ripple in the ‘The Voyager’ Collection

The brand also added two one-of-a-kind brown diamond pieces to the “Sanssouci” series of its “Gardens” collection.

Ostbye receiving Vendor of the Year trophy at 2026 IJO show
MajorsAug 10, 2026
And IJO’s 2026 Vendor of the Year Is …

Ostbye took home top vendor honors at the Independent Jewelers Organization’s show, held last month in Kentucky.

1872-x-1052-July-ad (2).png
Supplier BulletinAug 07, 2026
Why More Jewelry Retailers Are Hosting Turnkey Estate Buying Events

Sponsored by Stratus Estate Buyers

Blue Nile President Pamela Cloud
MajorsAug 07, 2026
Retail Veteran Pam Cloud Appointed President of Blue Nile

Cloud, who will officially join Blue Nile on Monday, spent 26 years at Tiffany & Co. and founded jewelry brand Roseate.

Paulo Garcia
MajorsAug 07, 2026
Pandora Appoints Paulo Garcia as New CFO

Garcia will take over from the company’s current CFO, Anders Boyer, who is retiring at the end of November.

Etsy office Dumbo Brooklyn
MajorsAug 07, 2026
Etsy to Lay Off 12% of Workforce

Etsy CEO Kruti Patel Goyal explained why the company is letting go more than 200 employees as its performance improves.

Syna Star Gazer Pendant
TrendsAug 07, 2026
Look Ahead with Syna’s Binoculars Pendant

The “Star Gazer” pendant, our Piece of the Week, is Syna’s tribute to curiosity and the discovery of something new.

An interior shot of the Musee Lalique in Wingen-sur-Moder, France
CrimeAug 06, 2026
Lalique Museum to Remain Closed Following $5M Heist

Museum officials are looking to the public to help cover the “exceptional” costs involved in recovering from the July 5 smash-and-grab.

Claire’s new piercing experience
MajorsAug 06, 2026
Claire’s Revamps Piercing Services for Second Time in Three Years

The overhaul includes enhanced employee safety training and trendy earring styles, including lab-grown diamond studs.

Brilliant Earth Jane Goodall collection rings
FinancialsAug 06, 2026
Brilliant Earth’s Q2 Sales Up 6%, Driven by High-Income Shoppers

The retailer said it had its biggest Mother’s Day ever, with strong demand for higher-priced jewelry.

Handwork: Handcrafted Objects that Made America Book Cover
TrendsAug 06, 2026
New Book on Handcrafted American Objects Highlights Jewelry

“Handwork: Handcrafted Objects that Made America” features historic and contemporary works, including a Diné squash blossom necklace.

Ani Khachian
MajorsAug 06, 2026
AJA East Coast Names Ani Khachian as First Female President-Elect

The Armenian Jewelers Association’s East Coast chapter has also elected its 2026–2027 board of directors.

JCPenney storefront
MajorsAug 05, 2026
Private Equity Firm Wants to Buy 100+ JCPenney Stores

Onyx Partners has submitted a second offer to buy the department stores after its first offer fell through last year.

The Roaring Jewel Martini
IndependentsAug 05, 2026
Atlanta Jeweler Introduces $10K Martini

Solomon Brothers Jewelers has partnered with local cocktail bar Roaring Social on a new martini garnished with a tennis necklace.

Benjamin Siegel of Hamilton Jewelers
IndependentsAug 05, 2026
Another Member of the Siegel Family Joins Hamilton Jewelers

Benjamin Siegel, son of President and CEO Hank Siegel, started working for the family business this week.

Bulgari San Diego Store Exterior
MajorsAug 05, 2026
Bulgari Opens Store in San Diego

The new space features a modern design that blends Bulgari’s Roman heritage with San Diego’s coastal spirit.

Mugshots of four men
CrimeAug 04, 2026
Crew of Thieves Break Into Indiana Jeweler’s Home

Four men were charged in connection with the break-in and accused of stealing $365,000 in cash, jewelry, and designer goods.

André Branch
MajorsAug 04, 2026
Pandora Hires Former Signet Board Member to Lead North American Market

André Branch has more than 25 years of experience with various brands, most recently serving as CEO of Ariana Grande’s cosmetics company.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy