Crime

Graff Gets Hit by Ransomware Attack

CrimeNov 02, 2021

Graff Gets Hit by Ransomware Attack

The data breach included some personal details of high-end clients.

20211102_Graff-header.jpg
Graff is known for its high jewelry, counting celebrities and world leaders among its clients. Pictured here is the “New Dawn” necklace from Graff’s “Tribal” collection, featuring 64 total carats of diamonds in 18-karat white gold.
London—High-end jeweler Graff has become the victim of a ransomware attack.

Ransomware is malware that uses encryption to hold a victim’s system or personal files and demands payment to get them back.

For most people involved in the Graff data breach, it included details like their name and potentially their home address—which can be retrieved in the public domain from other sources– rather than any other confidential details that would put them at risk of identity theft.

A Graff spokesperson said the brand informed “the small group of individuals whose personal data was compromised to such an extent” and advised them on the appropriate steps to take.

The brand’s security systems alerted it to the activity, allowing it to react quickly and shut down its network.

Graff said it has been working with the U.K.’s Information Commissioner’s Office and relevant law enforcement on the incident.

“Thanks to our robust back-up facilities we were able to rebuild and restart our systems within days - crucially with no irretrievable loss of data,” the spokesperson said.

“Sadly, it appears that notable brands, corporations and even government departments are deliberately targeted by unscrupulous operators to extort money, cause disruption or simply embarrassment. Cybercrime continues to rise in scale and complexity. It is a threat to every business. Maintaining the highest level of security against these threats has always been a top priority for us. We are continually strengthening our systems to counter these threats as they evolve.”

The group known as Conti is said to be behind the attack, the U.K.’s The Times reported, leaking the details of the brand’s high-end clientele to the dark web.

In a September press release, the Cybersecurity and Infrastructure Security Agency said it and the Federal Bureau of Investigation had seen an increase in the use of Conti ransomware in more than 400 attacks on U.S. and international organizations.

Earlier this year, the FBI said it had identified at least 16 Conti ransomware attacks that targeted healthcare and first responder networks in the U.S. 

 Related stories will be right here … 

While the hacks that tend to make headlines are the bigger ones, small businesses should also protect themselves against such crimes.

The Jewelers’ Security Alliance recommends the following actions to prevent cybercrime. 

1.  Have proper firewalls, anti-virus, and anti-malware for all systems, and keep them up to date.

2. Don’t let employees use company internet-connected devices at work for personal use or download software without permission. Additionally, don’t let them introduce personal memory sticks into a company system.

3. Have strong, unique passwords.

4. Beware of phishing. One of the main pathways for cyber criminals is to lead someone to open and click on a link in an email which will unleash malware to penetrate the system, JSA said. 

So, don’t open or click on unknown or suspicious emails. Even emails from people and customers or vendors that might seem familiar can be spoof emails or from someone who has obtained an email address only slightly different from a real email address. 

Additionally, look for unfamiliar foreign domains, misspellings, and other anomalies. 

5. Beware of social engineering, which is obtaining confidential information by manipulating and/or deceiving people.

Criminals can obtain information on company personnel, customers, ordering, shipping procedures, payment methods, and other information for a fraudulent transaction through impersonation, email correspondence, research on social media, or other means.

So, be careful of the information provided to the public by email, website, social media, or phone.

Also, confirm the identity of the person to whom you are talking. If the interaction includes a transaction, call the known customer on the telephone to confirm there hasn’t been fraudulent impersonation.

6. Avoid visiting questionable and risky sites. 

7. Don’t download questionable apps from obscure or unknown companies.

8. Have a written cyber security policy that employees must read and sign.

9. Have regular staff meetings and periodic reviews of cyber protocols for the business. 

The Latest

Navneet montana sapphire
SourcingFeb 14, 2025
Navneet Gems Now Offering Unheated Montana Sapphires

The wholesale collection features material from the Rock Creek mine in a variety of colors.

Theresa Caputo &LIVY jewelry
CollectionsFeb 14, 2025
Carolyn Rafaelian Partners with ‘Long Island Medium’ Star

The “Divinely Guided” collection, created in collaboration with Theresa Caputo, features symbols that celebrate the power of connection.

Lorraine West Diamond Open Heart Ring
CollectionsFeb 14, 2025
Piece of the Week: Lorraine West’s Diamond ‘Open Heart’ Ring

Show some love on Valentine’s Day with this 14-karat yellow gold ring that features pavé diamonds.

Top Image.png
Brought to you by
3 Ways to Capitalize on America’s Newfound Love of Colored Gems

Colored stones are stepping into a jewelry spotlight typically reserved for diamonds—are you ready to sell color?

Namdia rough diamonds
SourcingFeb 13, 2025
Namibian Diamond Co. Suspends CEO, COO After Deadly Heist

Namib Desert Diamonds also put its security manager on leave following last month’s robbery that left one employee dead.

Weekly QuizFeb 13, 2025
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
Spectrum and Cutting Edge Buyer’s Choice awards
Events & AwardsFeb 13, 2025
AGTA Announces Buyer’s Choice Award Winners for Spectrum, Cutting Edge

AGTA recently concluded its 2025 GemFair event in Tucson and is already gearing up for next year’s show, set for Feb. 2-6, 2026.

Royal Chain models in 14-karat gold fashion links
CollectionsFeb 13, 2025
Royal Chain Releases Its Spring 2025 Catalog

More than 400 new pieces are featured in the supplier’s latest catalog.

Resolutions - 2025.jpg
Brought to you by
3 New Year’s Resolutions for Jewelry Lovers

The new year feels like a clean slate, inspiring reflection, hope, and the motivation to become better versions of ourselves.

Azra Mehdi pink sapphire ombré heart dog tag necklace in 14-karat rose gold
TrendsFeb 13, 2025
Amanda’s Style File: Hearts for Valentine’s Day

This curation celebrates love with heart-shaped jewelry of all shapes and sizes.

Jewelers Relief Fund logo
Policies & IssuesFeb 13, 2025
Jewelers Relief Fund Reopened to Aid Victims of LA Fires

The fund is collecting money for jewelry businesses damaged by the wildfires in Los Angeles County.

3 natural diamond engagement rings by Marrow Fine, Stephanie Gottlieb, Single Stone, and Sylvie Jewelry
TrendsFeb 12, 2025
5 Engagement Ring Trends Expected to Rule 2025

From chunky bands to vintage diamond cuts and bezel settings, these are the trends experts are seeing take over the bridal market.

Jean Prounis cushion-cut diamond engagement ring
EditorsFeb 12, 2025
Q&A: Marion Fasel on the History of Diamond Engagement Rings

Fasel discusses researching her new book, the most enduring engagement ring styles, and the diamond shape Taylor Swift will pick.

De Beers Jewellers Embrace Bracelet
CollectionsFeb 12, 2025
De Beers Jewellers’ New High Jewelry Pays Homage to the Beauty of Trees

The “Essence of Nature, Chapter One” collection echoes trees and roots, literally and figuratively, through three sets of high jewelry.

Shree Ramkrishna Exports (SRK) diamonds
SourcingFeb 12, 2025
SRK Announces Notable Reduction in Greenhouse Gas Emissions

Late last year, the India-based diamond manufacturer recorded emissions per carat that are 34 percent lower than the industry average.

Peter Smith
ColumnistsFeb 12, 2025
Peter Smith: 9 Store Manager Archetypes

Smith details the types of store managers he’s encountered, with the goal of helping retailers find a person who’s a fit for their store.

myGemma showroom
TechnologyFeb 12, 2025
MyGemma Now Offers Consignment Service

The secondhand reseller stocks pre-owned designer jewelry and watches, along with other luxury goods.

 Ghirardelli Chocolocket
CollectionsFeb 12, 2025
Ghirardelli Is Slipping Chocolate Into a Locket This Valentine's Day

The limited-edition “Chocolocket” fits a mini square of Ghirardelli chocolate inside.

Jewelers of America 20 Under 40 graphic
Events & AwardsFeb 11, 2025
JA Seeking Nominations for Its Next ‘20 Under 40’ Class

The program has been expanded to include a “20 Under 40” list for jewelry suppliers and is accepting nominations through Feb. 19.

Bulgari x MB&F Serpenti watch
WatchesFeb 11, 2025
Bulgari, MB&F Launch Reimagined ‘Serpenti’ Watch

The brands immersed one of Bulgari’s most famous historical icons in MB&F’s ultra-mechanical universe of haute horlogerie.

Boucheron Power of Couture campaign
FinancialsFeb 11, 2025
Boucheron a Bright Spot as Kering’s Full-Year Sales Sink 12%

The luxury titan’s full-year performance was weighed down by struggling sales at its star brand Gucci.

Midas Chain Diamond and Gemstone Jewelry
MajorsFeb 11, 2025
Midas Chain Releases First Diamond Collection

The jewelry manufacturer has launched more than 100 pieces made with natural diamonds.

Tacori Stilla ring
SurveysFeb 10, 2025
Jewelry Resilient in 2024 Even As Luxury Sales Slipped, Says Bain & Co.

Bain & Co.’s latest report on the luxury market examines why the market’s customer base is shrinking and how to appeal to consumers in 2025.

Counterfeit Cartier “Juste Un Clou” bracelet
CrimeFeb 10, 2025
Counterfeit Jewelry Kept Kentucky Customs Agents Busy in January, CBP Says

Officers in Louisville seized 28 shipments of fake jewelry and watches that would have been worth more than $27 million if genuine.

Hearts On Fire Inside Out Collection Bracelets
CollectionsFeb 10, 2025
Hearts on Fire Flips Jewelry ‘Inside Out’ in New Collection

The collection centers on the art of tailoring, inspired by designs that feature folded fabrics, such as a tuxedo lapel.

JW Marriott Hotel in Nashville Tennessee
Events & AwardsFeb 10, 2025
Select Jewelry Show Heads to Nashville

The trade show has added a new location to its fall line-up.

Jade Trau Ladybird Charm
CollectionsFeb 07, 2025
Piece of the Week: Jade Trau’s ‘Ladybird’ Charm

From the brand’s latest collection of lucky charms, the ladybird is seen as a bearer of good fortune and a ward against negative energy.

Rough diamonds from De Beers’ Gahcho Kue diamond mine in Canada
SourcingFeb 07, 2025
De Beers’ Production Guidance Slashed, Anglo Anticipates Another Writedown

The moves come amid a prolonged period of lower demand for diamonds, particularly in China.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy