Graff Gets Hit by Ransomware Attack
The data breach included some personal details of high-end clients.

Ransomware is malware that uses encryption to hold a victim’s system or personal files and demands payment to get them back.
For most people involved in the Graff data breach, it included details like their name and potentially their home address—which can be retrieved in the public domain from other sources– rather than any other confidential details that would put them at risk of identity theft.
A Graff spokesperson said the brand informed “the small group of individuals whose personal data was compromised to such an extent” and advised them on the appropriate steps to take.
The brand’s security systems alerted it to the activity, allowing it to react quickly and shut down its network.
Graff said it has been working with the U.K.’s Information Commissioner’s Office and relevant law enforcement on the incident.
“Thanks to our robust back-up facilities we were able to rebuild and restart our systems within days - crucially with no irretrievable loss of data,” the spokesperson said.
“Sadly, it appears that notable brands, corporations and even government departments are deliberately targeted by unscrupulous operators to extort money, cause disruption or simply embarrassment. Cybercrime continues to rise in scale and complexity. It is a threat to every business. Maintaining the highest level of security against these threats has always been a top priority for us. We are continually strengthening our systems to counter these threats as they evolve.”
The group known as Conti is said to be behind the attack, the U.K.’s The Times reported, leaking the details of the brand’s high-end clientele to the dark web.
In a September press release, the Cybersecurity and Infrastructure Security Agency said it and the Federal Bureau of Investigation had seen an increase in the use of Conti ransomware in more than 400 attacks on U.S. and international organizations.
Earlier this year, the FBI said it had identified at least 16 Conti ransomware attacks that targeted healthcare and first responder networks in the U.S.
While the hacks that tend to make headlines are the bigger ones, small businesses should also protect themselves against such crimes.
The Jewelers’ Security Alliance recommends the following actions to prevent cybercrime.
1. Have proper firewalls, anti-virus, and anti-malware for all systems, and keep them up to date.
2. Don’t let employees use company internet-connected devices at work for personal use or download software without permission. Additionally, don’t let them introduce personal memory sticks into a company system.
3. Have strong, unique passwords.
4. Beware of phishing. One of the main pathways for cyber criminals is to lead someone to open and click on a link in an email which will unleash malware to penetrate the system, JSA said.
So, don’t open or click on unknown or suspicious emails. Even emails from people and customers or vendors that might seem familiar can be spoof emails or from someone who has obtained an email address only slightly different from a real email address.
Additionally, look for unfamiliar foreign domains, misspellings, and other anomalies.
5. Beware of social engineering, which is obtaining confidential information by manipulating and/or deceiving people.
Criminals can obtain information on company personnel, customers, ordering, shipping procedures, payment methods, and other information for a fraudulent transaction through impersonation, email correspondence, research on social media, or other means.
So, be careful of the information provided to the public by email, website, social media, or phone.
Also, confirm the identity of the person to whom you are talking. If the interaction includes a transaction, call the known customer on the telephone to confirm there hasn’t been fraudulent impersonation.
6. Avoid visiting questionable and risky sites.
7. Don’t download questionable apps from obscure or unknown companies.
8. Have a written cyber security policy that employees must read and sign.
9. Have regular staff meetings and periodic reviews of cyber protocols for the business.
The Latest

The “River of Heaven” necklace, our Piece of the Week debuting at Couture, combines 26 salt and pepper diamonds spaced by Tahitian pearls.

This year’s inductees include second-, third-, and fourth-generation jewelers.

The author, speaker, and entrepreneur will give his presentation, “Spiritual Billionaire,” on Saturday morning.

As gold prices rise, today’s retailers are looking for alternatives at prices that will appeal to wider audiences.

Three-time Grammy award-winning artist Nelly is set to perform at the annual event at Tao Beach on Sunday night.


Signet will integrate the online-only, natural diamond-focused jeweler into Blue Nile, which it wants to position as a higher-end retailer.

These up-and-coming jewelry brands are bringing their distinct aesthetic and unique point-of-view to the Design Atelier for the first time.

With the trade and customer trust in mind, GIA® developed NextGem™ – on-demand training designed specifically for retail.

The lab’s proprietary diamond cut grade has been expanded to include the popular fancy shape.

This year, it’s what could happen outside of show hours that worries JSA Executive Vice President Scott Guginsky.

High-end fashion houses know how to emotionally connect with customers online. Retail jewelers should take note, Emmanuel Raheb writes.

The designers are the third cohort of mentees from the show’s Belonging @ Couture mentorship program.

Buying discipline at trade shows starts with clarity about your inventory levels, Smith writes.

The trade show’s education series returns, with sessions on retail trends, AI, watches, marketing, corporate responsibility, and more.

The Curated Designer Project has expanded to highlight eight independent jewelry designers during CBG’s Las Vegas show.

Bring a cool tone to your summer jewelry with these white metal pieces.

The deal closed this week, which means Instore will produce the JA NY show slated to take place this fall.

The company’s jewelry sales were up in Q4 and the fiscal year, with Richemont raising prices in part because of the cost of gold.

The “Bauble” capsule collection of colorful one-of-a-kinds includes our Piece of the Week, the “Bauble” earrings, featuring rose zircon.

The updated catalog has a newly dedicated section for gift wrapping.

Everett covers colored stones’ surging popularity, the mellow return of the “Mellon Blue,” and his “The Devil Wears Prada” doppelgänger.

Fourth-generation CEO Lilly Mullen wants to emphasize experience, connection, and personalized service.

The new award, created in partnership with Henne Jewelers, honors the late designer’s legacy through supporting jewelry education.

The addition of the diamond-producing countries as nation affiliated members broadens the federation’s global representation, WFDB said.

Designer Viviana Langhoff has realized her dream of owning a space for her Chicago jewelry store that looks and feels like her brand.

The sessions will run from Friday, May 29, to Sunday, May 31, with one being a live taping of an episode of Couture’s podcast.

Former Stephanie Gottlieb Fine Jewelry executive Morgan P. Richardson is joining the lab-grown diamond jewelry brand.


























