5 modern forces that shaped the industry, part II

From my experience in working with them, the acquisition process changes these veteran jewelers into dynamic and enthusiastic strategic thinkers. Whether it’s due to these new strategies or exposure to innovative ideas, he or she now seems to have a new outlook on life itself.

4. Marketing channel pandemonium
In the “good old days,” there were only a few retail marketing channels that would carry a jewelry line. 

Some of these are no longer viable (Best Products and Service Merchandise come to mind.) Other channels, like jewelry wholesalers--also called jewelry distributors, which carried watches as well as jewelry supplies--closed their doors too. (Bernstein Biggard and Norvell Marcum were household names then.) 

Other channels such as department stores, like Macy’s, were as popular then as they are now. Ironically, even in those days, Zale Corp. was experiencing some financial distress as was J.C. Penney. Even then, Tiffany was the leader of the pack in terms of quality and elegance.  I assume in profitability too.

Now comes the exciting part. 

Enter Home Shopping Network Inc., a/k/a HSN, quickly followed by QVC and several other me-too, HSN-type operators. Their arrival showed the industry and the jewelry buyer that expensive jewelry could be shipped by mail, or FedEx, with only minimal risk of theft.   

Although it took at least 10 years to develop, the maturation and marketing sophistication of the Internet changed the jewelry industry forever. Now every retailer--jewelry and non-jewelry, large or small, domestic or international--had the ability to sell their products online as well as through their brick-and-mortar facility. Having a web site, as the saying goes, allows anyone to sell jewelry from their basement in pajamas. 

These distribution channels naturally morphed into companies that marketed via web sales only. Blue Nile, through careful sourcing and merchandising, captured a solid market share of the diamond wedding ring business. 

Today’s consumer, compared to my “what’s-a-computer?” generation, is now technologically sophisticated. Many were using computers before their first day of school. The computer became their training wheels, so to speak. They are the “Internet Generation.”

It would take a thick marketing volume detailing, with extensive U.S. and international market research, which strategies are necessary to sell to this new Internet-savvy customer amid this tumultuous distribution environment. If you haven’t designed a strategy by now, start strategizing. 

5. Global competition and opportunity
Rapid urbanization and growing wealth are helping to create new markets for jewelry in nations such as Brazil,

India, China and Russia (known as the BRIC countries, although Russia is temporarily off the list.) 

China, of course, with its 1.4 billion population and insatiable appetite for anything jewelry, is a hot market, says Lyle Rose, our firm’s senior partner in Hong Kong.  

One challenge for retailers in emerging markets is illegal imports. Another issue for American jewelry retailers in new markets is establishing brand awareness. Jewelers might need to conduct brand awareness campaigns and advertise heavily to grow in areas with a wide-open retail market environment.

There is presently a cross-border acquisition frenzy by foreign firms acquiring U.S. firms. It is felt that, in the long run, an acquisition strategy will accelerate the buyer’s market penetration and minimize the cost. For example, Boston’s Hearts on Fire was acquired by China’s largest retail jewelry firm, Chow Tai Fook.  

The best example of the escalating global activity in the jewelry industry is the growth of international jewelry trade shows. In the “good old days” there were but a handful, led by the JCK and JA New York shows in the U.S., the Baselworld show in Europe and the Hong Kong show. 

Today, there are many more all over the world, in places including the Middle East, Turkey, China and even Vietnam.  

When all is said and done, what is the prognostication for our industry, at least through 2020? 

McKinsey and Co., the foremost consulting and advisory firm in the world, writes the following: “It seems likely that the jewelry market of 2020 will be highly dynamic, truly globalized and intensely competitive.” 

Those jewelry companies that can best anticipate and capitalize on industry-changing trends--particularly the five described in these two columns--will shine brighter than the rest.