Financials

Tiffany’s Q2 Sales Sink, E-commerce Shines

FinancialsAug 27, 2020

Tiffany’s Q2 Sales Sink, E-commerce Shines

U.S. ecommerce sales surged 122 percent in the second quarter as the COVID-19 pandemic kept shoppers at home.

20200827_Tiffany_Box.jpg
A Tiffany “Soleste” round engagement ring in platinum with diamonds. The jeweler posted a 29 percent drop in worldwide sales in its recent second-quarter results. (Photo courtesy of Tiffany & Co.)

New York—Tiffany & Co.’s worldwide sales sank double digits in the second quarter as the COVID-19 pandemic continued to hamper sales, though mainland China sales and e-commerce were bright spots on its balance sheet.

Worldwide net sales in the second quarter sank 29 percent year-over-year to $747 million, compared with $1.05 billion a year ago. Same-store sales also plummeted 24 percent.

Quarterly net earnings tumbled 77 percent year-over-year to $32 million compared with $136 million a year ago.

In the first half, worldwide net sales fell 37 percent to $1.3 billion, compared with $2.05 billion a year ago, while comparable sales were down 34 percent. First-half net loss was $33 million compared with net earnings of $262 million last year.

RELATED CONTENT: The Tiffany Diamond Takes Center Stage in New Mystery Thriller
Tiffany’s e-commerce business boomed, up 123 percent worldwide in the second quarter with the U.S. seeing a 122 percent increase.

Online sales now account for 15 percent of total sales as of the first half of the year, more than double the 6 percent the company has posted for the last three full years.

“We were excited to see that the encouraging trends we cited for the first quarter, namely, increased sales in mainland China and global e-commerce, accelerated during the second quarter and propelled our return to quarterly profitability,” said CEO Alessandro Bogliolo in a press release announcing the results.

In the Americas, where the most Tiffany stores are located, net sales in the second quarter fell 46 percent to $247 million with same-store sales down 44 percent.

As in the first quarter, the decline in sales was attributed to the effects of COVID-19 and the store closures, which affected Tiffany from March to June.

In the Asia-Pacific region, second-quarter net sales were flat at $299 million with same-store sales up 17 percent.

The company said it saw strong retail sales growth in mainland China and Korea, though it was offset by weakness in other markets due to COVID-19, store closures, and a drop in wholesale travel retail sales. Sales were down 16 percent in the first half overall.

Retail sales in mainland China began to rebound in April, said Bogliolo, and continued to gain strength in May through the second quarter. Retail sales were up 80 percent year-over-year in the second quarter.

He highlighted the company’s local marketing, especially its new Tiffany T ambassador and singer/actor Jackson Yee, which generated buzz on
Tiffany’s social media and bolstered consumer engagement.


In Europe, sales fell 28 percent to $84 million in the second quarter with same-store sales down 27 percent, also attributed to COVID-19 disruptions.

In Japan, sales declined 28 percent in the quarter to $111 million with same-store sales down 27 percent, due to the effects of COVID-19 and a decline in tourist traffic.

Sales from the “other” segment, which includes five Tiffany stores in the United Arab Emirates, sank 73 percent to $7 million due in part to lower wholesale sales of diamonds.

By category, sales from Tiffany’s jewelry collections, which includes lines like “Paper Flowers,” fell 25 percent while engagement jewelry sales were down 27 percent.

Sales of jewelry from designers Elsa Peretti, Paloma Picasso and Tiffany & Co. Schlumberger fell 26 percent in the second quarter.

The Tiffany T1 line performed especially well in the second quarter, said Bogliolo, both in mainland China and worldwide. New styles will be added to the collection in the third quarter.

“The success of Tiffany T1 reaffirms our belief that our improved design capabilities, sharpened product strategies and more disciplined execution are being well received by our loyal customers whilst also attracting new customers to the brand,” said Bogliolo.

The company recently ranked 95th on the National Retail Federation’s list of fastest-growing U.S. retailers.

As of July 31, there were 322 Tiffany stores in operation worldwide, including 123 in the Americas, the same as a year ago. Tiffany opened one store and closed five others in the first half of the year.

Looking to the year ahead, Chief Financial Officer Mark Erceg said in a press release, “Tiffany’s balance sheet remains strong with an investment grade rating and ample cash on-hand.”

Sales at the end of the fourth quarter are expected to see a mid single-digit decline year-over-year, said Erceg, an improvement compared with the double-digit drops reported this quarter.

Global sales trends strengthened in August, said Bogliolo, with preliminary month-to-date worldwide sales through Aug. 25 being slightly positive compared with the same period last year.

Tiffany did not hold an earnings call due to its pending acquisition by LVMH.

The acquisition has been pushed back to the fall from its initial August closing date as the companies wait on regulatory approvals from the European Union, Japan, Mexico and Taiwan.

Tiffany is also facing the delay of the renovation of its 10-story New York flagship on Fifth Avenue. It began in 2019 and was set to be completed by the fourth quarter of 2021 but was delayed until 2022 after nonessential construction was halted due to the coronavirus pandemic.

The jeweler has temporarily relocated to 6 E. 57th St., a four-level space dubbed The Tiffany Flagship Next Door.

Tiffany recently shared renderings of the new exterior of its original flagship, which include an upper addition of glass surrounding the eighth, ninth, and 10th floors.


The eighth, ninth, and 10th floors of the revamped Tiffany flagship on Fifth Avenue, currently under construction, will be surrounded by glass walls for a contemporary look.
Lenore Fedowis the senior editor, news at National Jeweler, covering the retail beat and the business side of jewelry.

The Latest

Stock image of money
Policies & IssuesApr 28, 2026
Tariff Refunds: How to File, What to Expect

Importers can submit claims now to receive money back for the IEEPA tariffs they’ve paid, with refunds expected to take up to 90 days.

Gregory's Jewelers storefront
IndependentsApr 28, 2026
This North Carolina Jeweler Is Passing the Torch

The owners of Gregory Jewelers in Morganton, North Carolina, are heading into retirement.

Doug Hucker
SourcingApr 28, 2026
Doug Hucker Retires From ICA

The colored gemstone industry leader is heading into retirement after four years as the association’s CEO.

Antique Jewelry & Watch Show
Brought to you by
Discover Timeless Treasures: A Showcase of Antique Jewelry & Timepieces in Las Vegas

Gain access to the most exclusive and coveted antique pieces from trusted dealers during Las Vegas Jewelry Week.

Natural Diamond Council Chief Marketing Officer Susie Dewey
SourcingApr 28, 2026
NDC Hires Tapestry Exec to Head Global Marketing

Susie Dewey joins the Natural Diamond Council as its new chief marketing officer.

Weekly QuizApr 23, 2026
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
The Ocean Dream diamond
AuctionsApr 27, 2026
12 Years Later, the ‘Ocean Dream’ Diamond Resurfaces at Christie’s

The largest known fancy vivid blue-green diamond could fetch more than $12 million at its second auction appearance.

Smart Age Solutions CEO and National Jeweler columnist Emmanuel Raheb
ColumnistsApr 27, 2026
Stop Treating Mother’s Day Like an Afterthought

Emmanuel Raheb says jewelers need to start marketing early and make it easy for customers to pick a gift for mom.

lvajws image 1.jpg
Brought to you by
Las Vegas Antique Jewelry & Watch Show: Showcasing the Most Collectible Merchandise from Across the Globe

Gain access to the most exclusive and coveted antique pieces from trusted dealers during Las Vegas Jewelry Week.

Longnecker Jewelry storefront
IndependentsApr 27, 2026
Longnecker Jewelry Celebrates 30 Years

In honor of the milestone, the Nebraska jeweler has debuted Leslie & Co., its new in-house jewelry brand.

Jeff Corey
MajorsApr 27, 2026
JBT Re-Elects Jeff Corey as Board Chair

The trade organization, which held its annual elections earlier this year, also added five new board members.

Fourteen August Irene mom ring
SurveysApr 24, 2026
Mother’s Day 2026 Jewelry Spending to Top $7B, NRF Says

NRF’s annual survey found that 45 percent of consumers plan to purchase jewelry for a loved one this Mother’s Day.

TwentyFour Vault Locket
TechnologyApr 24, 2026
TwentyFour’s Digital-Age Locket Is a Virtual Vault

The “Vault” charm, our Piece of the Week, expands on the memories that can be stored in a locket by connecting to your phone.

Hamptons Jewelry Show exhibitors Maison Mèrenor, Jochen Leën, Studio Javo
Events & AwardsApr 24, 2026
Hamptons Jewelry Show to Return in July

The open-to-the-public luxury jewelry and timepiece show, in its second year, is slated for July 23-26.

Photos from Day’s Jewelers 2025 Mother’s Day campaign
IndependentsApr 23, 2026
Meet the Real Moms of Day’s Jewelers

The jeweler’s Mother’s Day campaign highlights the women who work there—mothers, grandmothers, women who want to be mothers, and dog moms.

National Jeweler - Supplier Bulletin - April 2026 - JMSS Graphic.jpg
Supplier BulletinApr 23, 2026
JM® Shipping Solution: Smarter Shipping for High-Value Goods

Sponsored by Jewelers Mutual

Woman wearing Charles & Colvard lab grown diamond jewelry
Lab-GrownApr 23, 2026
Charles & Colvard May Sell Assets for $1.5M

The proposed agreement follows the moissanite maker’s Chapter 11 bankruptcy protection filing last month.

John Jacob Astor IV’s Titanic pocket watch and a gold pencil case
AuctionsApr 23, 2026
John Jacob Astor IV’s Titanic Pocket Watch Fetches $1M

The Patek Philippe for Tiffany & Co. timepiece Astor brought aboard the ill-fated ship sold for double its estimate at a Freeman’s auction.

Adam Neeley Dali Garden Collection Eyris Ring
CollectionsApr 23, 2026
Adam Neeley’s High Jewelry Collection Steps Into Salvador Dalí’s Garden

The “Dalí’s Garden” collection was inspired by a surreal dream Neeley had after cooking a recipe from Salvador Dalí’s 1973 cookbook.

Natalie Feanny
IndependentsApr 23, 2026
Windsor Jewelers Names New Buying Director

Natalie Feanny has been appointed to the role.

Stock image of a gavel and books
CrimeApr 22, 2026
New Mexico Couple Pleads Guilty to Selling Fake Native American Jewelry

The pair falsely claimed their jewelry was made by Navajo artists, but it was imported from Vietnam.

Roberta Flack: Style, Art, & Music Auction Bulgari Collar
AuctionsApr 22, 2026
Roberta Flack’s Jewelry Is Going Up for Auction

Julien’s Auctions is selling the musician’s fine and fashion jewelry alongside her clothing, gold records, and other memorabilia.

Rachel King and The Tudor Heart book cover
CollectionsApr 22, 2026
British Museum Curator Pens Book on ‘The Tudor Heart’

Rachel King’s book dives into the history of the pendant believed to have belonged to Henry VIII and his first wife, Katherine of Aragon.

Henry Kessler, Vance Kessler, Alex Kessler, and Daniel Kessler of Sy Kessler Sales Inc.
Events & AwardsApr 22, 2026
Here’s What Sy Kessler Has on Tap for Las Vegas

The company will have deals on precious metals testers as well as the latest in lab-grown diamond detection technology and security.

Chanel Coco Game Haute Horlogerie Chessboard
WatchesApr 21, 2026
Coco Chanel Enters the Game with New Watch Collection

Gabrielle “Coco” Chanel is a character in the “Coco Game” collection of watches and the queen in its first haute horlogerie chessboard.

Jewelers of America 20 Under 40 winners collage
IndependentsApr 21, 2026
Meet Jewelers of America’s 2026 ‘20 Under 40’ Class

The annual list honors rising professionals on the retail and supply sides of the jewelry industry.

Fake Fendi bangle
CrimeApr 21, 2026
Customs Nabs 1,500 Pieces of Counterfeit Jewelry Bound for NYC

Seized in Kentucky, the packages include fake Cartier, Tiffany & Co., Chanel, and Fendi jewelry.

Stock image of a judge’s gavel
CrimeApr 20, 2026
Queens Man Convicted in Bludgeoning Death of Pawn Shop Owner

Rodolfo Lopez-Portillo faces 25 years to life in prison after being found guilty in the March 2022 beating death of Arasb Shoughi.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy