Financials

Tiffany’s Q2 Sales Sink, E-commerce Shines

FinancialsAug 27, 2020

Tiffany’s Q2 Sales Sink, E-commerce Shines

U.S. ecommerce sales surged 122 percent in the second quarter as the COVID-19 pandemic kept shoppers at home.

20200827_Tiffany_Box.jpg
A Tiffany “Soleste” round engagement ring in platinum with diamonds. The jeweler posted a 29 percent drop in worldwide sales in its recent second-quarter results. (Photo courtesy of Tiffany & Co.)

New York—Tiffany & Co.’s worldwide sales sank double digits in the second quarter as the COVID-19 pandemic continued to hamper sales, though mainland China sales and e-commerce were bright spots on its balance sheet.

Worldwide net sales in the second quarter sank 29 percent year-over-year to $747 million, compared with $1.05 billion a year ago. Same-store sales also plummeted 24 percent.

Quarterly net earnings tumbled 77 percent year-over-year to $32 million compared with $136 million a year ago.

In the first half, worldwide net sales fell 37 percent to $1.3 billion, compared with $2.05 billion a year ago, while comparable sales were down 34 percent. First-half net loss was $33 million compared with net earnings of $262 million last year.

RELATED CONTENT: The Tiffany Diamond Takes Center Stage in New Mystery Thriller
Tiffany’s e-commerce business boomed, up 123 percent worldwide in the second quarter with the U.S. seeing a 122 percent increase.

Online sales now account for 15 percent of total sales as of the first half of the year, more than double the 6 percent the company has posted for the last three full years.

“We were excited to see that the encouraging trends we cited for the first quarter, namely, increased sales in mainland China and global e-commerce, accelerated during the second quarter and propelled our return to quarterly profitability,” said CEO Alessandro Bogliolo in a press release announcing the results.

In the Americas, where the most Tiffany stores are located, net sales in the second quarter fell 46 percent to $247 million with same-store sales down 44 percent.

As in the first quarter, the decline in sales was attributed to the effects of COVID-19 and the store closures, which affected Tiffany from March to June.

In the Asia-Pacific region, second-quarter net sales were flat at $299 million with same-store sales up 17 percent.

The company said it saw strong retail sales growth in mainland China and Korea, though it was offset by weakness in other markets due to COVID-19, store closures, and a drop in wholesale travel retail sales. Sales were down 16 percent in the first half overall.

Retail sales in mainland China began to rebound in April, said Bogliolo, and continued to gain strength in May through the second quarter. Retail sales were up 80 percent year-over-year in the second quarter.

He highlighted the company’s local marketing, especially its new Tiffany T ambassador and singer/actor Jackson Yee, which generated buzz on
Tiffany’s social media and bolstered consumer engagement.


In Europe, sales fell 28 percent to $84 million in the second quarter with same-store sales down 27 percent, also attributed to COVID-19 disruptions.

In Japan, sales declined 28 percent in the quarter to $111 million with same-store sales down 27 percent, due to the effects of COVID-19 and a decline in tourist traffic.

Sales from the “other” segment, which includes five Tiffany stores in the United Arab Emirates, sank 73 percent to $7 million due in part to lower wholesale sales of diamonds.

By category, sales from Tiffany’s jewelry collections, which includes lines like “Paper Flowers,” fell 25 percent while engagement jewelry sales were down 27 percent.

Sales of jewelry from designers Elsa Peretti, Paloma Picasso and Tiffany & Co. Schlumberger fell 26 percent in the second quarter.

The Tiffany T1 line performed especially well in the second quarter, said Bogliolo, both in mainland China and worldwide. New styles will be added to the collection in the third quarter.

“The success of Tiffany T1 reaffirms our belief that our improved design capabilities, sharpened product strategies and more disciplined execution are being well received by our loyal customers whilst also attracting new customers to the brand,” said Bogliolo.

The company recently ranked 95th on the National Retail Federation’s list of fastest-growing U.S. retailers.

As of July 31, there were 322 Tiffany stores in operation worldwide, including 123 in the Americas, the same as a year ago. Tiffany opened one store and closed five others in the first half of the year.

Looking to the year ahead, Chief Financial Officer Mark Erceg said in a press release, “Tiffany’s balance sheet remains strong with an investment grade rating and ample cash on-hand.”

Sales at the end of the fourth quarter are expected to see a mid single-digit decline year-over-year, said Erceg, an improvement compared with the double-digit drops reported this quarter.

Global sales trends strengthened in August, said Bogliolo, with preliminary month-to-date worldwide sales through Aug. 25 being slightly positive compared with the same period last year.

Tiffany did not hold an earnings call due to its pending acquisition by LVMH.

The acquisition has been pushed back to the fall from its initial August closing date as the companies wait on regulatory approvals from the European Union, Japan, Mexico and Taiwan.

Tiffany is also facing the delay of the renovation of its 10-story New York flagship on Fifth Avenue. It began in 2019 and was set to be completed by the fourth quarter of 2021 but was delayed until 2022 after nonessential construction was halted due to the coronavirus pandemic.

The jeweler has temporarily relocated to 6 E. 57th St., a four-level space dubbed The Tiffany Flagship Next Door.

Tiffany recently shared renderings of the new exterior of its original flagship, which include an upper addition of glass surrounding the eighth, ninth, and 10th floors.


The eighth, ninth, and 10th floors of the revamped Tiffany flagship on Fifth Avenue, currently under construction, will be surrounded by glass walls for a contemporary look.
Lenore Fedowis the senior editor, news at National Jeweler, covering the retail beat and the business side of jewelry.

The Latest

Stock image of gavel
CrimeDec 24, 2025
LA Jewelry District Couple Pleads Guilty to Hiding Millions from IRS

The couple pleaded guilty to concealing at least $127 million in cash transactions at its precious metals businesses.

People shopping in winter clothes
SurveysDec 24, 2025
Consumer Confidence Falls Again in December

Consumers shared concerns about prices, inflation, tariffs, trade, and politics in the survey’s write-in response section.

Bonhams US headquarters
AuctionsDec 24, 2025
Bonhams to Open New U.S. Flagship in NYC

In February 2026, the auction house will move its headquarters to the former Steinway Hall, a neoclassical landmark on Billionaires’ Row.

Recipients Collage 2025 - NJ (1872 x 1050 px) (1872 x 1052 px).png
Brought to you by
Impacting Tomorrow Today

How Jewelers of America’s 20 Under 40 are leading to ensure a brighter future for the jewelry industry.

Hana Kaneko rings
Events & AwardsDec 24, 2025
NYC Jewelry, Antique, & Object Show Announces Winter Event

The new show will take place Jan. 23-25, 2026.

Weekly QuizDec 23, 2025
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
Brian Patrick Gilbertson
SourcingDec 23, 2025
Mining Titan Brian Gilbertson Dies at 82

The former BHP Billiton leader and Gemfields chairman is remembered for his influential leadership throughout his 50-year mining career.

Costume Designers Guild Award By Bulgari
Events & AwardsDec 23, 2025
Bulgari Reimagines Costume Designers Guild Award

The LVMH-owned brand has partnered with the costume design union to revamp its award for 2026.

roseco-catalog.png
Brought to you by
Roseco Releases New Full-Line Catalog

Roseco’s 704-page catalog showcases new lab-grown diamonds, findings, tools & more—available in print or interactive digital editions.

Kering logo
MajorsDec 23, 2025
Kering to Acquire Stake in Raselli Franco Group

The luxury titan inked a deal to acquire an initial minority stake in the jewelry manufacturer with a pathway to full ownership by 2032.

For Future Reference Vintage
MajorsDec 23, 2025
For Future Reference Vintage Enters Bloomingdale’s

The company’s curation of unsigned vintage and estate jewelry debuted at the Bloomingdale’s in Costa Mesa, California.

Counterfeit Cartier and Audemars Piguet watches
CrimeDec 22, 2025
Customs Seizes Hundreds of Fake Rolex, Cartier Watches

In the recent multi-shipment seizure, CBP also found counterfeit Audemars Piguet, Moncler, and Chrome Hearts items.

Helzberg new store concept rendering
EditorsDec 22, 2025
How Helzberg Is Reimagining Its Stores

Helzberg’s Chief Retail Officer Mitch Maggart shared details about its tests of a new store concept rooted in an elevated luxury experience.

Graphic for the 2025 Year-End Webinar
Recorded WebinarsDec 22, 2025
2025 Jewelry Rewind: Looking Back on an Eventful Year

Jewelers of America execs and National Jeweler editors discuss tariffs, the sky-high gold price, and the engagement that broke the internet.

Pair of Ippolita Lollatini earrings
MajorsDec 19, 2025
MadaLuxe Group Acquires Ippolita

The luxury goods company said founder Ippolita Rostagno will remain at the brand’s helm.

Bulgari CEO Laura Burdese
MajorsDec 19, 2025
LVMH Names New Bulgari CEO

Laura Burdese, who joined the Italian luxury brand in 2022, will take on the role in July.

Harwell Godfrey Lil Buddies
EditorsDec 19, 2025
2025 Jewelry Superlatives: A Yearbook-Style Year in Review

The National Jeweler editors revisit the most noteworthy industry happenings and design trends from 2025.

Front of Jean Schlumberger’s ‘African Cat’ brooch
AuctionsDec 19, 2025
Jean Schlumberger’s ‘African Cat’ Is Purr-Fection

Need a gift for the cat lover who has everything? Look no further than our latest Piece of the Week.

Audemars Piguet Grosse Pièce
AuctionsDec 18, 2025
Audemars Piguet Reclaims Historic Pocket Watch at Auction

It purchased the “Grosse Pièce,” an ultra-complicated Audemars Piguet pocket watch from the ‘20s, for a record-breaking price at Sotheby’s.

Diamond ring in parts
Lab-GrownDec 18, 2025
Kira Jewels Debuts Custom Lab-Grown Diamond Jewelry Service

The lab-grown diamond grower now offers custom engagement and fashion jewelry through its Kira Custom Lab Jewelry service.

Terry and Cindy Chandler at AGS Conclave
EditorsDec 18, 2025
Terry Chandler Looks Back on 40 Years of Opportunity, Change, and Friends

Chandler got his start at Michelson Jewelers and has served as DCA president and CEO since 2001. He will retire at the end of the month.

Rendering of Bob’s Watches JFK airport store
WatchesDec 18, 2025
Bob’s Watches to Open Store in New York’s JFK Airport

The boutique is slated to open this week inside Terminal 8, offering pre-owned Rolex watches and more to international travelers.

JamAlert 1872x1052.png
Supplier BulletinDec 18, 2025
Cell Jammers Are Targeting Your Business. Here's How to Beat Them

Sponsored by Digital Monitoring Products

Fabergé egg pendant near gloved hand
CrimeDec 17, 2025
Man Pleads Not Guilty to Swallowing Fabergé Pendant

The special-edition egg pendant ingested in a New Zealand jewelry store was recovered after a six-day wait.

Ashley Zhang Jewelry Snake Necklace, Renato Cipullo Hematite Blaze Necklace, Vanessa Fernandez Studio Curva Wrap Hoops, Hernsdorf Tears of Aphrodite Necklace, Robinson Pelham Tsar Star Earrings, Marla Aaron Nymphenburg Lock, Lof The Valentine Ring
EditorsDec 17, 2025
2025 Jewelry Rewind: The Best Piece of the Week Picks

Associate Editor Natalie Francisco plays favorites with Piece of the Week, selecting a standout piece of jewelry from each month of 2025.

Lucy Hale in Jacquie Aiche’s Love and Desire Campaign
CollectionsDec 17, 2025
Lucy Hale Stars in Jacquie Aiche’s Holiday Campaign

The “Love and Desire” campaign is inspired by the magic that follows when one’s heart leads the way, said the brand.

SSEF logo
GradingDec 17, 2025
SSEF Announces 2025 Scholarship Winners

Two awardees will receive free tuition for an educational course at the Swiss lab, with flights and lodging included.

Pandora Alexander Lacik and Berta de Pablos-Barbier
MajorsDec 16, 2025
Pandora’s New CEO Will Step Up Early

Berta de Pablos-Barbier will replace Alexander Lacik at the start of January, two months earlier than expected.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy