Financials

Tiffany’s Q2 Sales Sink, E-commerce Shines

FinancialsAug 27, 2020

Tiffany’s Q2 Sales Sink, E-commerce Shines

U.S. ecommerce sales surged 122 percent in the second quarter as the COVID-19 pandemic kept shoppers at home.

20200827_Tiffany_Box.jpg
A Tiffany “Soleste” round engagement ring in platinum with diamonds. The jeweler posted a 29 percent drop in worldwide sales in its recent second-quarter results. (Photo courtesy of Tiffany & Co.)

New York—Tiffany & Co.’s worldwide sales sank double digits in the second quarter as the COVID-19 pandemic continued to hamper sales, though mainland China sales and e-commerce were bright spots on its balance sheet.

Worldwide net sales in the second quarter sank 29 percent year-over-year to $747 million, compared with $1.05 billion a year ago. Same-store sales also plummeted 24 percent.

Quarterly net earnings tumbled 77 percent year-over-year to $32 million compared with $136 million a year ago.

In the first half, worldwide net sales fell 37 percent to $1.3 billion, compared with $2.05 billion a year ago, while comparable sales were down 34 percent. First-half net loss was $33 million compared with net earnings of $262 million last year.

RELATED CONTENT: The Tiffany Diamond Takes Center Stage in New Mystery Thriller
Tiffany’s e-commerce business boomed, up 123 percent worldwide in the second quarter with the U.S. seeing a 122 percent increase.

Online sales now account for 15 percent of total sales as of the first half of the year, more than double the 6 percent the company has posted for the last three full years.

“We were excited to see that the encouraging trends we cited for the first quarter, namely, increased sales in mainland China and global e-commerce, accelerated during the second quarter and propelled our return to quarterly profitability,” said CEO Alessandro Bogliolo in a press release announcing the results.

In the Americas, where the most Tiffany stores are located, net sales in the second quarter fell 46 percent to $247 million with same-store sales down 44 percent.

As in the first quarter, the decline in sales was attributed to the effects of COVID-19 and the store closures, which affected Tiffany from March to June.

In the Asia-Pacific region, second-quarter net sales were flat at $299 million with same-store sales up 17 percent.

The company said it saw strong retail sales growth in mainland China and Korea, though it was offset by weakness in other markets due to COVID-19, store closures, and a drop in wholesale travel retail sales. Sales were down 16 percent in the first half overall.

Retail sales in mainland China began to rebound in April, said Bogliolo, and continued to gain strength in May through the second quarter. Retail sales were up 80 percent year-over-year in the second quarter.

He highlighted the company’s local marketing, especially its new Tiffany T ambassador and singer/actor Jackson Yee, which generated buzz on
Tiffany’s social media and bolstered consumer engagement.


In Europe, sales fell 28 percent to $84 million in the second quarter with same-store sales down 27 percent, also attributed to COVID-19 disruptions.

In Japan, sales declined 28 percent in the quarter to $111 million with same-store sales down 27 percent, due to the effects of COVID-19 and a decline in tourist traffic.

Sales from the “other” segment, which includes five Tiffany stores in the United Arab Emirates, sank 73 percent to $7 million due in part to lower wholesale sales of diamonds.

By category, sales from Tiffany’s jewelry collections, which includes lines like “Paper Flowers,” fell 25 percent while engagement jewelry sales were down 27 percent.

Sales of jewelry from designers Elsa Peretti, Paloma Picasso and Tiffany & Co. Schlumberger fell 26 percent in the second quarter.

The Tiffany T1 line performed especially well in the second quarter, said Bogliolo, both in mainland China and worldwide. New styles will be added to the collection in the third quarter.

“The success of Tiffany T1 reaffirms our belief that our improved design capabilities, sharpened product strategies and more disciplined execution are being well received by our loyal customers whilst also attracting new customers to the brand,” said Bogliolo.

The company recently ranked 95th on the National Retail Federation’s list of fastest-growing U.S. retailers.

As of July 31, there were 322 Tiffany stores in operation worldwide, including 123 in the Americas, the same as a year ago. Tiffany opened one store and closed five others in the first half of the year.

Looking to the year ahead, Chief Financial Officer Mark Erceg said in a press release, “Tiffany’s balance sheet remains strong with an investment grade rating and ample cash on-hand.”

Sales at the end of the fourth quarter are expected to see a mid single-digit decline year-over-year, said Erceg, an improvement compared with the double-digit drops reported this quarter.

Global sales trends strengthened in August, said Bogliolo, with preliminary month-to-date worldwide sales through Aug. 25 being slightly positive compared with the same period last year.

Tiffany did not hold an earnings call due to its pending acquisition by LVMH.

The acquisition has been pushed back to the fall from its initial August closing date as the companies wait on regulatory approvals from the European Union, Japan, Mexico and Taiwan.

Tiffany is also facing the delay of the renovation of its 10-story New York flagship on Fifth Avenue. It began in 2019 and was set to be completed by the fourth quarter of 2021 but was delayed until 2022 after nonessential construction was halted due to the coronavirus pandemic.

The jeweler has temporarily relocated to 6 E. 57th St., a four-level space dubbed The Tiffany Flagship Next Door.

Tiffany recently shared renderings of the new exterior of its original flagship, which include an upper addition of glass surrounding the eighth, ninth, and 10th floors.


The eighth, ninth, and 10th floors of the revamped Tiffany flagship on Fifth Avenue, currently under construction, will be surrounded by glass walls for a contemporary look.
Lenore Fedowis the senior editor, news at National Jeweler, covering the retail beat and the business side of jewelry.

The Latest

NJ Article image.png
PodcastsJul 23, 2026
Episode 7: Reinhold Jewelers on the Power of Relationships

Mildred Marcano Abrams and Yael Reinhold join the podcast to talk community connections, holiday plans, and preserving Reinhold’s legacy.

Trucks at De Beers’ Orapa mine in Botswana
SourcingJul 23, 2026
De Beers’ Production Jumps 88 Percent in Q2

Production also was up in the first half of 2026 but is expected to “substantially” decrease in H2 as two key mines undergo maintenance.

Silvia Furmanovich Enchapado en Tamo Wooden Wheat Straw Sun Earrings
CollectionsJul 23, 2026
Silvia Furmanovich’s New Collection Travels Back to the 1920s

“Art Deco” fuses ancestral techniques, rare materials, and modern perspectives as a tribute to the optimism and curiosity of the movement.

Brought-To-By-Article-Top-Image.jpg
Brought to you by
Wedding Band Trends 2026: Personalization Takes Center Stage

Colored gemstones, artisan finishes, mixed metals, and meaningful details are shaping demand in bridal jewelry.

Sissy’s Log Cabin Saracen Casino
IndependentsJul 23, 2026
Sissy's Log Cabin Opens Casino Store

The jeweler’s newest store is inside Arkansas’ Saracen Casino Resort.

Weekly QuizJul 23, 2026
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
Kate Spade New York watches
WatchesJul 23, 2026
Movado Inks Licensing Deal With Kate Spade New York

The watch company will design, manufacture, and distribute Kate Spade New York watches.

Stock photo of loose polished diamonds
Policies & IssuesJul 22, 2026
Trump to Put 50% Tariff on Canadian Goods

The higher tax is set to go into effect in August and will apply to loose polished diamonds as well as precious and base metals jewelry.

DCA-NJ-article-1872x1052-060826.jpg
Brought to you by
Building the Future of Jewelry Retail: DCA Expands Education, Leadership Development, and Workforce Solutions

DCA is preparing the next generation of professionals by supporting workforce development, leadership growth, and career advancement.

Monica Rich Kosann Enchanted Garden Cherry Necklace
CollectionsJul 22, 2026
Monica Rich Kosann’s High Jewelry Is Fruitful

The “Enchanted Garden” series features a cherry, lemon, and pear that each hold a little secret inside.

Liljenquist new Rolex boutique McLean Virginia
IndependentsJul 22, 2026
Liljenquist Beckstead Opens Rolex New Boutique

It’s located in Tysons Galleria, an upscale shopping center in the Washington, D.C., metro area.

NY Now exhibitor booth
Events & AwardsJul 22, 2026
NY Now Returns in August Under New Ownership

The show, recently acquired by Rockview Management Group, will be held at New York City’s Javits Center from Aug. 2-4.

The Retail Smith Principal Partner and National Jeweler columnist Sherry Smith
ColumnistsJul 21, 2026
Sherry Smith: Shattering the Illusion of the ‘Either/Or’ Diamond Market

Smith offers retailers guidance on creating an environment where natural and lab-grown diamonds can both thrive.

Emerald logo
Events & AwardsJul 21, 2026
Apollo Funds Completes Emerald Acquisition

Former Emerald President and CEO Hervé Sedky has transitioned to the role of senior advisor.

Graff Seraphina Brooch and Lina Pendant
CollectionsJul 21, 2026
Graff’s New Butterfly High Jewelry Brooches Metamorphosize

The 12-piece capsule collection transforms from brooches to pendants.

Rough diamonds from De Beers’ Gahcho Kue mine in Canada
SourcingJul 21, 2026
Anglo Reportedly Selects Gareth Penny’s Consortium as Top Bidder for De Beers

A Botswana government official told lawmakers Anglo has selected The Global Diamond Consortium, an entity chaired by Penny, to buy De Beers.

Stock image of shipping containers
Policies & IssuesJul 20, 2026
Tariffs on Brazil to Increase But Rough Gemstones Exempt

The new tariff, imposed after a Trump administration study, is 25 percent and will stack on top of existing tariffs.

Vhernier Freccia High Jewelry Necklace
CollectionsJul 20, 2026
Vhernier Transforms ‘Freccia’ Collection Into High Jewelry

The collection from 2014 has been reinterpreted into high jewelry with its signature triangular-shaped elements.

Krista Collins Walters
MajorsJul 20, 2026
Krista Collins Walters Promoted to Publisher of Instore

She will also take on the role of vice president of jewelry for SmartWork Media, a newly created position.

Attendees at the Jewelry Symposium
Events & AwardsJul 20, 2026
TJS Accepting Speaker Proposals for 2027 Event

Organizers are looking for presentations on topics like manufacturing, technology and research, bench work, gemstones, and sustainability.

HOWL Frida Venetian Glass Collar
CollectionsJul 17, 2026
HOWL Taps Shailene Woodley for ‘Home Sweet Home’ Campaign

Woodley is seen in the campaign wearing our Piece of the Week, the “Frida” collar featuring 13 pieces of hand-carved Venetian glass.

A diamond ring in a jewelry box
SourcingJul 17, 2026
U.K. Woman Pays £5 for £15K Diamond Ring at Car Boot Sale

A WeBuyVintage jewelry expert uncovered how much the flea market find was actually worth.

Unveiling Rarities
SourcingJul 17, 2026
Diamond Dealer Jeff Pancis Pens Memoir

The founder of natural colored diamond wholesaler Pancis Gems shares stories from his five decades in the industry.

Gem Awards 2027 Logo
Events & AwardsJul 17, 2026
Gem Awards Opens 2027 Nomination Period

Submissions for the milestone 25th annual Gem Awards will be accepted across three categories from now through July 31.

Guzema Founder and Creative Director Valeriya Guzema and Co-Owner and CEO Mariana Lenha
EditorsJul 16, 2026
Q&A: Guzema’s Co-Owners On Its US Expansion, 10-Year Anniversary

Valeriya Guzema and Mariana Lenha look back on the last decade and discuss the Ukrainian brand’s first U.S. store.

Main camp at Ekati Diamond Mine
SourcingJul 16, 2026
Ekati to Close, Leaving Canada With One Diamond Mine

The diamond mine, which opened nearly 30 years ago in Canada’s Northwest Territories, is expected to shut down by mid-August.

Grace Barden
Events & AwardsJul 16, 2026
MJSA Mentor & Apprenticeship Program Certifies First Advanced Apprentice Graduate

The graduate, Grace Barden, credited the program with helping her secure a job as a bench jeweler.

Jewelers of Louisiana 80th Annual Convention Logo
Events & AwardsJul 16, 2026
Jewelers of Louisiana to Host 80th Convention

The event, scheduled for next month in New Orleans, will include dinner, a custom jewelry design contest, and education sessions.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy