Editors

Sterling and the Story That Won’t Go Away

EditorsApr 30, 2019

Sterling and the Story That Won’t Go Away

Though accounts of alleged harassment and discrimination at Sterling Jewelers detailed in a recent New York Times story aren’t new, Editor-in-Chief Michelle Graff is still listening.


On Sunday, the cover story in The New York Times Magazine was “The Company That Sells Love to America Had a Dark Secret,” a nearly 12,000-word article by journalist Taffy Brodesser-Akner that details the alleged history of harassment and discrimination at Sterling Jewelers Inc.

Now, it is true that what Brodesser-Akner wrote about in her lengthy magazine feature was not new; it was not, as we would say in this business, breaking news. (The author worked on her story over the course of two years, interviewing more than 30 current and former Sterling employees in that time.)

Many of the stories recounted in the article are decades-old and some have been covered by another Times reporter, Susan Antilla, who wrote about women’s allegations of bias and harassment at Sterling in 2014, as well as by Drew Harwell at The Washington Post in 2017.

It’s also true that, since a pay and promotion discrimination lawsuit was filed against the retailer in 2008, Sterling Jewelers’ parent company Signet Jewelers Ltd. has maintained the discrimination claims are not representative of its workplace culture and has said it will “vigorously defend” itself in the case. It has pointed out time and again that any claims of sexual harassment are not part of the lawsuit.

The company has also cleaned house, getting rid of a laundry list of longtime executives, including former top boss Mark Light, who retired in July 2017 due to “health reasons” and was replaced by Gina Drosos, the first female CEO in Signet history. Since then, Signet has achieved full gender parity in both the C-suite and its board of directors.

(Light, it is worth noting, was the one executive mentioned by name in the Post’s bombshell February 2017 story. His departure came just six months after the story came out.)

Signet has also implemented programs designed to support female employees, including the “Respect in the Workplace” committee in 2017. It also says that women now make up 74 percent of store management positions.

None of the above, however, means Brodesser-Akner’s story is irrelevant or that these women’s stories should be buried or forgotten. Part of the story’s power lies in the number of women interviewed who are still negatively affected by what happened to them, and the lack of resolution in the court case so many years after it was filed.

Women who are mistreated at any workplace—who don’t
receive the same consideration, respect or pay as male co-workers, or who go to work sick with worry about how they are going to avoid being cornered by him today—live with the effects of that mistreatment every day.

And it doesn’t mean that lack of equal pay for equal (or better) work and sexual harassment are problems that started and ended in the ‘80s and ‘90s at mall jewelry stores and their Porky-esque poolside manager meetings.

If you talk to women in any number of professions—banking, the law, mining, entertainment, finance, technology, sales, the media—they could tell you similar tales, some of which date back decades and some of which, not so much. (If you haven’t already, please take the time to watch the 2005 film “North Country,” a fictionalized account of the first major successful sexual harassment case in the United States in 1985, involving a mining company.)

Just last week, on the same day the Times story was published online, The Fashion Law reported that an LVMH executive named Andowah Newton had filed suit against her employer in New York State Court, alleging that she was punished by the company after filing a formal complaint detailing three years of unwanted comments and touching by another employee.

Newton intimates in her suit that what happened to her isn’t an isolated case but, rather, is symptomatic of a culture where women are neither respected nor valued.

For its part, LVMH, which owns 70 luxury brands including TAG Heuer and Bulgari, told The Fashion Law that Newton’s claims have “no merit.” The company said it intends to—this will sound familiar—“vigorously defend” itself against her allegations.

And Monday, the Women’s Jewelry Association released its first Gender Equality Survey for the jewelry industry, which indicates that 49 percent of employees who completed the survey report they have witnessed or are aware of gender-based discrimination in the jewelry industry, while 50 percent of employees who completed the survey report being subject to a gender-related hostile work environment.

My Takeaways
I’ve been working on this blog post since Sunday afternoon, and thinking about it since the middle of last week, hashing it out in my mind a thousand times, then writing and rewriting, cutting and pasting.

I can’t recall ever struggling as much with a story as I have writing this blog post, which seems counterintuitive.

I am a woman, writing about an issue that many women, including myself, have faced—sexual harassment and gender discrimination. So it should be easy to talk about, right?

After all, I’ve lived it, in high school at the age of 16 when I would carry my books around with me all day to avoid the boy who lurked by my locker for the express purpose of grabbing my backside and commenting on my body.

I lived it at my first newspaper job at the age of 22 when the city councilman I was covering did not like how he was portrayed in a story I had written and proceeded to call me to tell me that, “While I was pretty, I sure didn’t know how to write.” (My editor at that time, to his immense credit, immediately called the councilman and took him to task. He apologized.)

I lived it at my second newspaper job at the age of 26 when I went to one of the senior columnists looking for moral support and career guidance (daily newsrooms are notoriously high-pressure work environments) and instead was asked why I bothered with such a stressful job when I could just get married.

I lived it last week in Brooklyn at the age of 40 when I ran the last block and a half to the grocery store to get away from two men who were verbally harassing me on the street, yelling about how they’d like to “get themselves some of that” as I passed.

(Author’s note: This is not a comprehensive list of all the harassment and discrimination I’ve endured in my life. And that’s an understatement.)

But it’s not easy for many women. It wasn’t easy when I was 16, though theoretically I should have felt comfortable telling a teacher, a parent, somebody, rather than inconveniencing and straining myself.

And the WJA survey shows that even adult women are reluctant to report occurrences of gender discrimination to those in authority because they fear a negative impact on their job or other retaliation. Employees surveyed said they didn’t feel comfortable reporting occurrences of gender-based workplace issues more than 50 percent of the time.

I guess that’s why, even at 40, I flee from street harassment in this post-#MeToo society rather than standing my ground.

So if women in the jewelry industry want to come forward and tell their stories, whether they are from the 1990s or 2019, I’ll be listening, and I know other women will too.

If you are a woman and you have a story to tell about gender discrimination or harassment, you know it takes courage to speak out, and you also know that never feels like all that long ago—even if your story is decades old.
Michelle Graffis the editor-in-chief at National Jeweler, directing the publication’s coverage both online and in print.

The Latest

Ophelia Eve Scroll Toggle Pendant
CollectionsApr 10, 2026
Ophelia Eve’s Toggle Pendant Holds Your Secrets

The “Scroll” toggle pendant, our Piece of the Week, opens to reveal a hidden message, mantra, or love letter written on washi paper.

National Jeweler columnist Sherry Smith, partner at The Retail Smiths
ColumnistsApr 09, 2026
Jewelry Demand Isn’t Stronger, Prices Are Just Higher

Jewelers who misinterpret the state of the jewelry market risk employing the wrong retail strategy, cautions columnist Sherry Smith.

Tiffany & Co. Nathalie Verdeille
MajorsApr 09, 2026
Tiffany & Co. Promotes Nathalie Verdeille to SVP, Chief Artistic Officer

In her newly expanded role, she will continue to oversee the jewelry category, as well as watches, home, and accessories.

GIA iD100®
Brought to you by
Protect Your Customers and Your Business

You deserve to know what you are selling–to protect your customers as well as your business and your reputation.

Jacob & Co. The Godfather II Musical Watch
WatchesApr 09, 2026
Jacob & Co. Rolls Out Its Sequel to ‘The Godfather’ Musical Watch

“The Godfather II” watch plays two melodies from the mob film’s score, “The Godfather’s Waltz” and “The Godfather Love Theme.”

Weekly QuizApr 09, 2026
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
Jesse Itzler
Events & AwardsApr 09, 2026
JCK Announces Jesse Itzler as 2026 Keynote Speaker

Organizers have also introduced the new JCK Talks Signature Series, as well as an offering of watch-focused workshops and lectures.

Alan Hodgkinson
SourcingApr 09, 2026
AGA To Honor ‘Quiet Leadership’ With New Award

The Alan Hodgkinson Medal recognizes gemologists who are consistently generous with their time and expertise.

TopImageCrop.jpg
Brought to you by
Is This You? Every Jeweler Has This Problem; We Have the Solution.

Every jeweler faces the same challenge: helping customers protect what they love. Here’s the solution designed for today’s jewelry business.

Oris CEO Rolf Studer and Oris CFO Claudine Gertiser
WatchesApr 09, 2026
Oris Names New CEO, CFO

The Swiss watchmaker is changing up its executive leadership team as part of a restructuring.

Hearts On Fire What’s Your Signature Campaign Imagery
CollectionsApr 08, 2026
Hearts On Fire Celebrates 30 Years By Asking a Question

The “What’s Your Signature?” campaign invites women to think about how they see themselves.

41.82-carat Type IIb blue diamond recovered from Cullinan in January 2026
SourcingApr 08, 2026
Sale of 42-Carat Blue Diamond Gives Petra a Boost in Q3

The big diamond’s sale added to the company’s revenue though the market remains “challenging” overall, particularly for smaller goods.

American Gem Society Confluence Logo
Events & AwardsApr 08, 2026
AGS Confluence Returns with AI, Sustainability Sessions

Rob Bates of The Jewelry Wire will also moderate a panel on the state of the jewelry industry during the virtual event.

Dennis Buzz Busby and Randy Welch
Events & AwardsApr 08, 2026
TJS to Honor 2 Longtime Former Stuller Employees

The Jewelry Symposium will honor two industry veterans with lifetime achievement awards at its upcoming May event.

Isabel Delgado A necklace
TrendsApr 08, 2026
Amanda’s Style File: April’s Brilliant Birthstone

With their durability, brilliance, and beauty, diamonds are the perfect stone for everyday birthstone jewelry.

QVC Group logo
MajorsApr 07, 2026
QVC Group’s Latest Filing Calls Its Future Into Question

The retailer failed to file its annual report on time and said it may issue a going concern warning.

Headshot of National Jeweler columnist Peter Smith
ColumnistsApr 07, 2026
Peter Smith: A Tip to the Post Office on Workplace Culture

Smith recounts a recent trip to the post office that included an uncomfortable, embarrassing, and public exchange between two employees.

Retiring GIA CFO David Tearle and new GIA CFO John Cowley
GradingApr 07, 2026
GIA CFO David Tearle to Retire in June

John Cowley, who has more than 30 years of experience, is succeeding Tearle as the lab’s chief financial officer.

Gemology Geek Ignite collection tourmaline ring
CollectionsApr 07, 2026
Nerd Out Over Gemology Geek’s First Jewelry Collection

Founder Erica Silverglide has designed 35 colorful pieces set with fluorescing gemstones for the brand's first finished jewelry offering.

Ukrainian Jewelry | Contemporary Jewelry and Art Jewelry from Ukraine
CollectionsApr 07, 2026
Ukrainian Jewelers Highlighted In New Book

“Ukrainian Jewelry | Contemporary Jewelry and Art Jewelry from Ukraine” features 33 contemporary Ukrainian designers and studios.

Fope Golden Now Campaign Imagery
CollectionsApr 06, 2026
Fope’s New Jewelry Debuts Are Golden

“The Golden Now” campaign celebrates the here and now with the brand’s signature styles and a selection of its new pieces.

Former Signet executive Kecia Caffie
MajorsApr 06, 2026
Kecia Caffie, Corinne Bentzen No Longer With Signet Jewelers

Signet confirmed that Caffie, president of Zales and Banter, and Bentzen, who headed Blue Nile, have left the company.

Author Tanzy Ward and her book Precious Black Jewels The Bijou Material Culture of Black Victorians & Edwardians
CollectionsApr 06, 2026
Historian Tanzy Ward Pens Book on Black Victorians’ Jewelry

The antique jewelry dealer talks about the importance of including Black Americans in jewelry history and preserving their stories.

Gemfields emeralds
SourcingApr 06, 2026
Gemfields Reports $51M Loss in 2025

Both its mines faced challenges last year, from operational issues to disruptions in the market.

Screenshot of Taylor Swift's "Elizabeth Taylor" music video
CollectionsApr 03, 2026
Taylor Swift’s ‘Elizabeth Taylor’ Video Puts Jewelry Front and Center

Iconic pieces, like the Mike Todd Diamond Tiara, appear in the superstar’s new music video for her song inspired by the actress.

Neiman Marcus store in Fort Worth, Texas
MajorsApr 03, 2026
Saks Global Says It Will Emerge From Bankruptcy This Summer

The luxury retailer, which went Chapter 11 in January, announced Thursday that it has secured $500 million in exit financing.

NouvelleBox logo
Events & AwardsApr 03, 2026
JCK Luxury, NouvelleBox Partner on New Designer Ballroom

The NouvelleBox ballroom will feature independent jewelry designers, including Lene Vibe, Wyld Box Jewelry, and Kiaia Limited.

Buddha Mama Moon Locket
CollectionsApr 03, 2026
Buddha Mama Brings Its ‘Moon’ Locket To Dallas

The one-of-a-kind locket, our Piece of the Week, opens to reveal three hidden images to keep close to your heart.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy