SourcingAug 01, 2025
Gemfields’ Auction Revenue Drops 50% in H1The nearly six-month pause of operations at its Kagem emerald mine earlier this year impacted the miner’s first-half results.
MajorsDec 05, 2017
Signet In-Store Credit Practices Being Investigated
Both the federal Consumer Financial Protection Bureau and the New York state attorney general are looking into them.
Akron, Ohio--Signet Jewelers Ltd.’s in-store credit practices and promotions have come under scrutiny from two government bodies, the retailer said in an SEC filing made late Friday.
In the company’s quarterly report to the Securities and Exchange Commission, the retailer states that the Consumer Financial Protection Bureau (CFPB) notified it via letter Sept. 6 that its Office of Enforcement is considering recommending that the CFPB take legal action against Signet for allegedly violating various provisions of the Consumer Financial Protection Act of 2010 and the Truth in Lending Act.
The Consumer Financial Protection Act was created in 2010 in the wake of the financial crisis, which many blamed in part on the “predatory” lending practices in the housing market, to give the government more oversight on financial transactions. The Truth in Lending Act has been around since the 1960s, and was created to protect consumers from unfair billing and credit card practices.
On the CFPB website under the consumer complaints section, a search of the term “Sterling Jewelers,” the name for the division that oversees Kay Jewelers and Jared the Galleria of Jewelry, brings up 585 complaints, out of the more than 900,000 total complaints on the site. (The site returned no results when the terms “Signet,” “Zale” and “Zales” were searched.)
The complaints, which are filed anonymously, include accounts of aggressive debt collectors, charges appearing on accounts that were believed to have been paid off, accounts that were opened as a result of identity theft, lack of responsiveness from customer service, and lack of clarity on the part of in-store employees.
One commenter who claimed to have visited a Jared store in Georgia over the summer wrote this: “While I was there my girlfriend was trying on rings, the manager pulled me to the side and told me he could do a quick check to see what kind of financing I would qualify for when the time comes. He clearly advised me this was not an application for credit, but a means of seeing how much credit I could be pre-approved for. I even double-checked and was clearly assured by [two other people] that this was not an application for any type of credit and would not cause a hard pull on my credit report. It turns out they were both knowingly lying and filling out a credit card application on my behalf.”
The
CFPB’s September letter stems from an inquiry that began in late 2016.
The New York state attorney general also is investigating the jewelry retailer’s in-store credit practices. That investigation is ongoing.
In response, Signet said that it believes the potential claims being investigated lack merit and noted that it has been cooperating with both regulators.
Signet began reviewing its credit practices in 2016, after analysts publicly began asking if the retailer was lending to too many consumers with low credit scores while also questioning how past-due accounts were being accounted for on its balance sheet.
In May of this year, the retailer announced plans to outsource its entire credit portfolio, beginning with the sale of $1.0 billion worth of prime-only accounts to Alliance Data System Corp, as well as the launch of a program run by a subsidiary of rent-to-own company Aaron’s Inc. that allows consumers who don’t qualify for credit to do a lease-purchase on jewelry.
Signet said on its most recent earnings call that it is still looking for a buyer for its non-prime accounts while also noting that the migration of the credit program resulted in lost sales in Q3.
The New York state attorney general also is investigating the jewelry retailer’s in-store credit practices. That investigation is ongoing.
In response, Signet said that it believes the potential claims being investigated lack merit and noted that it has been cooperating with both regulators.
Signet began reviewing its credit practices in 2016, after analysts publicly began asking if the retailer was lending to too many consumers with low credit scores while also questioning how past-due accounts were being accounted for on its balance sheet.
In May of this year, the retailer announced plans to outsource its entire credit portfolio, beginning with the sale of $1.0 billion worth of prime-only accounts to Alliance Data System Corp, as well as the launch of a program run by a subsidiary of rent-to-own company Aaron’s Inc. that allows consumers who don’t qualify for credit to do a lease-purchase on jewelry.
Signet said on its most recent earnings call that it is still looking for a buyer for its non-prime accounts while also noting that the migration of the credit program resulted in lost sales in Q3.
More on Majors
The Latest
CollectionsAug 01, 2025
Piece of the Week: Hernsdorf’s ‘Tears of Aphrodite’ NecklaceThe necklace uses spinel drops to immortalize the moment Aphrodite’s tears mixed with her lover Adonis’ blood after he was fatally wounded.
SourcingJul 31, 2025
De Beers Records $189M First-Half Loss The diamond miner and marketer warned last week that it expected to be in the red after significantly cutting prices in Q2.
Brought to you by
Taking the Moment Head On: How Rio Grande Champions the Present & Future of Fine JewelryAs a leading global jewelry supplier, Rio Grande is rapidly expanding and developing new solutions to meet the needs of jewelers worldwide.
Events & AwardsJul 31, 2025
These Are the 2025 CASE Award WinnersJewelers of America’s 35th annual design contest recognized creativity, artistry, style, and excellence.
Weekly QuizJul 31, 2025
This Week’s QuizTest your jewelry news knowledge by answering these questions.
IndependentsJul 31, 2025
Matthew Tratner Takes Over as CBG President Tratner succeeds Andie Weinman, who will begin stepping back from the buying group’s day-to-day operations.
Policies & IssuesJul 30, 2025
Tariff on India Will Be 25%, Trump Says The president made the announcement via Truth Social Wednesday, adding that India also will face a penalty for its dealings with Russia.
Brought to you by
Investing in the Next Generation of Bench JewelersThe Seymour & Evelyn Holtzman Bench Scholarship from Jewelers of America returns for a second year.
FinancialsJul 30, 2025
Kering's Jewelry Brands Resilient As H1 Sales Slide 16%The luxury titan’s star brand Gucci continued to struggle amid a "tough" environment.
WatchesJul 30, 2025
Peek Inside Zadok Jewelers’ New Rolex Showroom in AustinIts opening marks the completion of the retailer’s new 11,000-square-foot store in the Texas capital.
SurveysJul 30, 2025
Consumer Confidence Ticks Up in JulyRespondents shared concerns about tariffs and commentary on the “Big Beautiful Bill.”
SourcingJul 30, 2025
Rob Bates to Release Latest Book in His ‘Diamond District Mystery’ Series“Making a Killing in Diamonds” tells the story of Mimi Rosen, the disappearance of a scientist, and the murder of lab-grown diamond CEO.
EditorsJul 29, 2025
Out & About: Visiting Tacori’s Design Studio in LASenior Editor Lenore Fedow learned a lot when she took a behind-the-scenes factory tour with the jewelry brand earlier this year.
Events & AwardsJul 29, 2025
Melee The Show Welcomes 15 New DesignersThe first-time exhibitors, set to debut at the New York City show, share a devotion to craftsmanship, storytelling, and material integrity.
SourcingJul 29, 2025
Auctim to Offer 7.3M+ Carats of Rough EmeraldsThe online auction house’s September sale will feature rough Brazilian emeralds of various qualities.
MajorsJul 29, 2025
Alexis Padis Re-Elected AGS Board President She’ll lead an executive committee consisting of President-Elect Bryan Moeller, Mitchell Clark, Bill Farmer, and Larry Rickert.
Policies & IssuesJul 28, 2025
U.S.-EU Come to Agreement on Tariffs Announced Sunday, the deal will set the tax on goods imported into the United States from the European Union at 15 percent.
CollectionsJul 28, 2025
Nanis Brings a New Palette to ‘Ipanema’A new edition of the Italian brand’s “Ipanema” collection has debuted with gemstones that evoke Brazil’s breathtaking views.
MajorsJul 28, 2025
The 1916 Company Partners with ‘Shark Tank’ Star’s Watch Insurance PlatformThe retailer will refer its customers to WonderCare, founded by venture capitalist and watch collector Kevin O’Leary.
IndependentsJul 28, 2025
Sissy’s Log Cabin to Open Flagship in Arkansas The jeweler’s largest store yet is set to open in Little Rock next fall.
CollectionsJul 25, 2025
Piece of the Week: Jemma Wynne’s ‘Forme’ NecklaceAnne Hathaway was seen wearing the toggle necklace three times while filming scenes for “The Devil Wears Prada 2.”
Events & AwardsJul 25, 2025
Pre-Registration Open for September Hong Kong ShowJewellery & Gem World Hong Kong is scheduled for Sept. 15 to 21, and buyer pre-registration will be available until Sept. 7.
FinancialsJul 25, 2025
LVMH Sales Slip in H1 Amid ‘Prevailing Uncertainties’Renovations at Tiffany & Co. stores ate into profits in the company’s watch and jewelry division.
Events & AwardsJul 24, 2025
2 Retailers to Receive 2026 Gem Award for Lifetime AchievementMark and Candy Udell of London Jewelers will receive the honor at the 24th annual Gem Awards next March.
SourcingJul 24, 2025
De Beers Sees Diamond Production Sink 36% in Q2 While struggles continue at the mining and trading end of the pipeline, consumer demand for diamond jewelry is holding steady.
CollectionsJul 24, 2025
Francesca Villa Adds Dimension to Her Intaglio CharactersThe “Fantasia” jewelry collection turns the intaglio animals from her “Close Encounters” collection into 3D characters.
WatchesJul 24, 2025
Breitling Drops Super Bowl Watch Honoring the Philadelphia Eagles The special Classic Avi Chronograph 42 with an Eagles-green dial is limited to 59 pieces, a nod to the Super Bowl Philadelphia just won.
