Majors

Lessons in Creating a Retail Experience from David Yurman

MajorsDec 19, 2019

Lessons in Creating a Retail Experience from David Yurman

President Carol Pennelli weighs in as the brand unveils its new Manhattan flagship.

20191219_Yurman1.jpg
David Yurman’s new Manhattan flagship located at 5 East 57th St. features vintage-furniture-adorned private sitting areas for custom design consultations.

New York—David Yurman has moved its Manhattan flagship to a ritzy new block off Fifth Avenue, just in time for holiday shopping.

Earlier this month, the store opened its doors at 5 E. 57th St., where it neighbors the likes of Saint Laurent, Burberry and Miu Miu, and sits across the street from Tiffany & Co.’s currently under-construction flagship.

It’s roughly six New York City blocks south of its prior Madison Avenue location, but a world away in retail clout.

The former Manhattan flagship is near the beleaguered Barneys New York and its bright red going-out-of business signs, while the new David Yurman store is a stone’s throw from Bergdorf Goodman and ancillary to the iconic Fifth Avenue tourist shopping mecca that begins at the southeast corner of Central Park.


The three-level store features glass handrails to contribute to an overall lightness and openness. The second level houses high jewelry, some of which can be seen here.

“[The flagship] is situated among some of the most important global flagships in the world,” remarked President Carol Pennelli in an e-mail to National Jeweler, “and our new space allows us to take advantage of the local tourist and global consumer who gravitates to this area.”

The company invited press to view the new tri-level space the day of its opening. Construction whirled on the main floor with only hours to go before the evening’s grand opening, which attracted beautiful people like Nicky Hilton and Amber Valetta.

More alluring than the celebrities was the store’s design, overseen by Chief Creative Officer Evan Yurman.

Entering through the store’s rose-gold-colored 57th Street façade, one enters the open, light-filled main gallery, crafted in Bardiglio Rambisserra marble and Pietra Cardosa limestone, which houses David Yurman’s core women’s collections (and the bustling construction crew on opening day).

Ascending the flame-textured Serizzio Formazza granite tread staircase with sculpted French oak handrails and beveled-edge crystal glass guardrails leads shoppers to the second and third floors, which provide uninterrupted views of the ground floor salon courtesy of more glass balustrades.

Constructed with wide heart oak plank floors, the second floor features David Yurman wedding and high jewelry styles, including a video wall displaying Sybil Yurman’s artwork, and the very first cable bracelet iteration.

This store is an extension of a piece of jewelry that we might create. Something both familiar and modern," - David Yurman President Carol Pennelli 

But it is the top floor, which houses the men’s collection, that feels the most painstakingly and caringly curated.

Designed by Evan, the floor showcases a series of one-of-a-kind men’s jewels alongside classic and fashion-relevant signet rings and medallions, all against a Japanese woodblock background.

The interior design culminates with the custom white oak-paneled ceiling.

“This store is an extension of a piece of jewelry that we might create. Something both familiar and modern,” Pennelli explained.

“The details and the color palette of the store are very open, they're very inviting. They allow you to dream, and to imagine, and make space for yourself and their relationship with you and the jewelry.


Evan Yurman, who oversaw the flagship’s design, personally selected the vintage furnishings.

Throughout the new space are luxurious yet comfortable sitting areas, outfitted in vintage furniture Evan specifically selected. Here, clients can meet with the on-site jeweler for engagement ring appointments, custom consultations and even repairs and re-sizing—a David Yurman first.

The sitting areas lend the feel of a lovingly and expertly decorated New York City townhouse, and that’s on purpose; it’s how David Yurman is making its retail footprint more experiential.

“You don't go to a store to buy something necessarily anymore; you go there with the intention to experience,” said Pennelli.

“When we started out on this journey and building this store, it was really about an experience—how can we give the customer experience that they don't already have?”


Views of the men's floor and the custom oak ceiling 

The answer is combining old and new ideas of customer service: white glove same-day delivery service for New York City residents and mobile points of sale throughout the store in lieu of registers. Car service for VIP customers, as well as wireless charging stations for powering up mobile phones while shopping.

It’s high-touch service delivered across every channel.

With the new flagship serving as the “billboard for the brand,” no detail is too small, particularly since brick-and-mortar is still Yurman’s bread-and-butter.

“The majority of our customers are still transacting in our stores,” Pennelli explained. “While our ecommerce sales are growing, what we know is that people still want to come in to a physical space and touch and feel the product, interact with our sales associates and experience the brand in a physical environment.”

 

Ashley Davisis the senior editor, fashion at National Jeweler, covering all things related to design, style and trends.

The Latest

Movado Connect 2.0 watches
FinancialsMay 30, 2025
Movado’s Q1 Sales Slip Amid ‘Challenging’ Retail Environment

The company plans to raise the prices of select watches to offset the impact of tariffs.

Zoë Chicco Bracelets
Policies & IssuesMay 30, 2025
Tariffs & Designers: Navigating Pricing in an Unstable Environment

Between tariffs and the sky-high cost of gold, designers enter this year’s Las Vegas shows with a lot of questions and few answers.

Renato Cipullo Hematite Blaze Necklace
CollectionsMay 30, 2025
Piece of the Week: Renato Cipullo’s ‘Hematite Blaze’ Necklace

Designed by founder Renato and his daughter Serena Cipullo, it showcases a flame motif representing unity and the power of gathering.

Article Image 1.png
Brought to you by
Clienteling Isn’t a Buzzword. It’s an Essential Business Model.

More shoppers are walking out without buying. Here’s how smart jewelers can bring them back—and the tool they need to do it right.

Stock image of shipping containers
Policies & IssuesMay 30, 2025
Trade Court Declares Trump’s Tariffs Invalid

However, the tariffs remain in effect in the short term, as an appeals court has stayed the U.S. Court of International Trade’s decision.

Weekly QuizMay 30, 2025
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
Britney Spears
CollectionsMay 29, 2025
Britney Spears Files Trademark for New Jewelry Line

The pop icon is one step closer to launching her “B Tiny” jewelry collection, a collection she first began posting about last fall.

Inoveo Platinum Grain image.jpg
Supplier BulletinMay 29, 2025
Inoveo Platinum Grain, Exclusively Distributed by Stuller

Sponsored by Stuller

antique_Vegas_2024_by_headshot_stories_9454.jpg
Brought to you by
Las Vegas Antique Jewelry & Watch Show: Showcasing the Most Collectible Merchandise from Across the Globe

Gain access to the most exclusive and coveted antique pieces from trusted dealers during Las Vegas Jewelry Week.

Grizzly Mining Pilala emerald
SourcingMay 29, 2025
Grizzly Auctions 6,620-Carat Emerald

It was featured in the miner’s latest sale, which brought in $24.8 million.

GemFind Logo
TechnologyMay 29, 2025
GemFind Launches AI Product Description Software

GemText AI uses artificial intelligence to generate tailored product titles, descriptions, and tags with jewelry-specific language.

Kim Kardashian
CrimeMay 28, 2025
8 Convicted in Kim Kardashian Jewelry Heist Trial

Aging and with myriad health issues, none will serve time for their roles in robbing the billionaire celebrity at gunpoint in 2016.

New York Liberty 2024 WNBA Championship Ring
CollectionsMay 28, 2025
NY Liberty’s 2024 Championship Rings Honor Historic Win

The WNBA team received rings imbued with meaning, from leaf motifs and its Liberty torch to the number of diamonds used.

Logos for Manufacturing Jewelers & Suppliers of America and Jewelers of America
MajorsMay 27, 2025
MJSA to Become Part of Jewelers of America

The two organizations have signed an affiliation agreement that’s expected to be finalized in the coming weeks.

Al Capone Pocket Watch
AuctionsMay 27, 2025
Al Capone’s Patek Philippe Pocket Watch Back Up for Auction

The platinum and diamond watch is part of Sotheby’s upcoming Important Watches sale.

Kat Florence Lumina
AuctionsMay 27, 2025
182-Carat Paraíba-Type Tourmaline Sells for $487K

Recovered in Mozambique, “The Kat Florence Lumina” was part of Bonhams’ Hong Kong jewelry auction held last week.

Mark Henry Gumdrop Bypass Ring
TrendsMay 27, 2025
Amanda’s Style File: Candy-Colored Gemstones

Get a taste of the delicious candy-like gemstones in this Amanda’s Style File.

Stock image of police cars with their lights on
CrimeMay 23, 2025
JSA Shares Holiday Weekend Security Tips Amid Spike in Burglaries

JSA’s Scott Guginsky provided a list of nine security measures jewelers should observe while locking up for the long weekend.

Bliss Lau Bright Ring
CollectionsMay 23, 2025
Piece of the Week: Bliss Lau’s ‘Bright’ Ring

From Lau’s “Love of a Kind” series, the engagement ring was inspired by the moon and holds a different meaning depending on how it is worn.

GIA pearl report
GradingMay 23, 2025
GIA Updates Pearl Classification System

The lab has adjusted the scale it uses for nacre grading.

GCALbySarine Diamond Journey Certificate_1872x1052.jpg
Supplier BulletinMay 22, 2025
How to Put Natural Diamonds Back in the Spotlight

Sponsored by GCAL by Sarine

The late West Virginia jeweler David Ettinger
CrimeMay 22, 2025
NY Jeweler Sentenced in Shoving Death of Colleague at IJO Show

David Walton will serve three years’ probation after an incident in a hotel bar led to the death of West Virginia jeweler David Ettinger.

Watches of Switzerland store in Mall of America
FinancialsMay 22, 2025
Watches of Switzerland’s Full-Year U.S. Sales Climb 14%

The retailer also provided an update on how the tariffs situation in the U.S. is affecting its business.

Jorge Adeler, Wendy Adeler, Valentina Adeler
IndependentsMay 22, 2025
Adeler Jewelers Celebrates 50 Years

The family-owned jeweler in Great Falls, Virginia, will be celebrating its golden jubilee with a year’s worth of events.

Jose Hess Design Awards 2025 Trophy
Events & AwardsMay 22, 2025
Jose Hess Design Awards Announce Judges

The nonprofit elected five judges who will decide the winners of its design competition.

MJSA 2025-2026 Buyer’s Guide
MajorsMay 22, 2025
MJSA Releases 2025-2026 Buyer’s Guide

This year’s edition includes articles on the favorite tools of notable designers, evaluating when to outsource production, and more.

Bulgari Invisible Violet Necklace and Rainbow Flow Necklace
CollectionsMay 21, 2025
Bulgari Highlights Its Colorful Past in Phenomenal ‘Polychroma’ Collection

The jeweler’s high jewelry collection features extraordinary gemstones, like a 241.06-carat emerald and the world’s fourth-largest spinel.

Industry analyst Edahn Golan
ColumnistsMay 21, 2025
Edahn’s Take: Analyzing the 2025 ‘$100 Million Supersellers’ List

In a special column for the State of the Majors, Edahn Golan breaks down what the top-performing fine jewelry sellers are doing right.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy