Step inside the nearly 21,000-square-foot suburban Chicago jewelry store with Editor-in-Chief Michelle Graff.
Alexis Kletjian Forges Personal Connection with First Store
The designer is empowering herself and her business by taking retail into her own hands.
Kennett Square, Pa.--For jewelry designers, many aspects of their career rest in the hands of others. Designers are dependent on the approval of buyers and retailers, and don’t always have much of a say in how their work is presented.
Alexis Kletjian wasn’t satisfied with this model, or with simply selling her pieces online. She wanted to take the full experience of her fine jewelry into her own hands, and did so by opening her first brick-and-mortar store last September.
“I needed to take a risk and make a change,” Kletjian told National Jeweler. “I just felt like every time I turned around there was somebody else launching something or doing something and I felt like this is my true passion. I needed to invest in myself and do something meaningful for me that fed my soul.”
That investment is Alexis Kletjian Fine Jewelry, an approximately 500- to 600-square-foot “charming” storefront in the historic town of Kennett Square in Pennsylvania, home to about 6,000 people.
Kletjian and her family moved to the area a year before she opened the store.
“When we moved here, I said to my husband, ‘I want to open a store,’ and he jokingly said, ‘Please don’t,’” Kletjian recalled.
But with her two children in school full-time Kletjian was determined to make it happen. “I said I would give myself exactly a year to learn everything about the area.”
Kletjian wanted to jump into retail, because, despite having found success with her namesake fine jewelry that she launched in 2011, she was dissatisfied with the passiveness of participating in the traditional retail model, instead desiring the autonomy inherent in selling her own line in her own physical space.
“What was I going to do?” Kletjian asked, “Work on my jewelry and hoard it all in the safe, or go to trade shows and try to get people to look at me? That’s not who I am.”
When an ideal location popped up on the town’s main retail street three weeks prior to
“I didn’t have any furniture, nothing,” she said. “I woke up at 4 a.m. and went to all of the vintage flea markets down in Amish country (to source antiques). My husband built me a case for my antique jewelry. He hand-fabricated it out of steel--it was a massive effort in the middle of the summer.”
Kletjian managed to open in time for the festival. Besides stocking her own jewelry, which she’s always in the process of making, she now sources antique and vintage jewelry and trinkets, as well as luxury candles, oils and jewelry boxes. Prices at her store range from $40 for a vintage bangle to $30,000 for a custom engagement ring.
She also carries other contemporary jewelry designers such as Rachael Sarc, Emilie Shapiro, The Eden Collective, Judi Powers, Estyn Hulbert and Anne Sportun. “I only choose designers who I feel complement my own aesthetic and (people) who I know have incredible work and work ethic,” Kletjian said.
She describes her gallery as “very comfortable, with layers of different eras, textures, flowers and plants—it’s like a home. It’s upscale but very cozy.”
But her favorite thing about the store is that it’s all hers.
“If there’s anything I don’t like that’s in here, it goes,” she explained. “I don’t have to have any designer in here I don’t want, or sell any item I don’t want. Every single thing in here I truly love. That’s pretty freeing.”
So far, having a physical selling point has bolstered Kletjian’s brand. The designer has been surprised by the number of her social media followers who are seeking out her new store, and she’s relishing in the personal connections she’s making.
“People who I didn’t even know were following me are coming in. And the thing that they always say is, ‘Now you’re like a real person,’” she said. “I was always a real person. I had had success even before I opened (the gallery) but it didn’t matter, nobody cared. Now they can come in and touch and see and feel, and that’s what matters to people.
“It gave people more trust; it’s just strange. I had to take this investment in myself. I needed a game-changer and for me this was a game-changer.”
The Latest
These punk-inspired earrings from the new Canadian brand’s debut collection reveal the alter ego of the classic pearl.
The company brings its nanotechnology to two new fancy cuts for diamonds that feature its signature color and brilliance.
From protecting customer data to safeguarding inventory records, it's crucial to learn how to tackle cybersecurity challenges.
Sponsored by Tasha R
Three Titanic survivors presented him with the personalized Tiffany & Co. timepiece about a year after the tragedy.
A federal court found that the jewelry store chain violated terms of the settlement reached after it was accused of defrauding customers.
This fall, sharpen your skills in jewelry grading, quality control and diamond assessment.
Cynthia Erivo chose Dreams of Hope, an organization dedicated to empowering LGBTQA+ youth, as the charity for this year’s collection.
The new space was designed to evoke a warm, inviting vibe.
The auction house was accused of helping clients avoid paying taxes on millions of dollars’ worth of art purchased from 2010 to 2020.
The four finalists will present their pieces at the 2025 JCK Las Vegas show.
The “Camera Oscura” collection showcases earring designs celebrating female Surrealist artists Claude Cahun and Leonor Fini.
The money will fund the planting of 10,000 trees in critical areas across Oregon, Arizona, Montana, and other regions.
The event centered on advancing jewelry manufacturing technology will return to Detroit in May 2025.
Local reports identified the woman as the wife of the jewelry store owner.
A collection of pieces owned by Ferdinand I, the first king of modern Bulgaria, and his family, blew away estimates in Geneva last week.
The Australian jewelry box brand’s new West Village store will showcase new jewelers each month through its Designer in Residence program.
“Lovechild” was created in partnership with Carolyn Rafaelian’s Metal Alchemist brand.
Hampton discussed how Helzberg is improving the customer experience and why it was inspired by the company formerly known as Dunkin’ Donuts.
The group will host several curated events and an exhibition of designer jewelry made with Peruvian gold traceable to the miners’ names.
The collection honors the 50th anniversary of Dolly Parton’s “Love is Like a Butterfly” song, which shares a birth year with Kendra Scott.
This year’s theme asks designers to take inspiration from classic fairy tales.
Senior Editor Lenore Fedow makes the case for why more jewelers should be appealing to nerds at the annual event.
The latest “Raiz’in” drop showcases a newly designed “Scapular” necklace and donates a portion of the proceeds to Make-A-Wish France.
No. 1 out of 100, the timepiece was created to mark Citizen’s 100th anniversary and will be auctioned off at Sotheby’s next month.
On the latest episode of “My Next Question,” two experts share best practices for store security during the holidays and year-round.