Editors

A Chatbot for Engagement Rings

EditorsDec 16, 2016

A Chatbot for Engagement Rings

Nobody would accuse the jewelry industry of being ahead of the curve when it comes to technology. But, now, it can hope to at least keep up in one area.

20161216_BlingChat-header.jpg

The jewelry industry is a lot of things--interesting, creative, mysterious, complicated, tight-knit, old-fashioned.

Nobody, however, would accuse it of being innovative or “ahead of the curve” when it comes to technology.

But now, with the help of two old friends, the industry can hope to at least keep up in one area--Chatbots.

A Chatbot is a program powered by either rules or artificial intelligence--which still has a ways to go but is advancing, allowing ‘bots to have conversations that are increasingly human-like--that allows people to have their questions answered or get information from the computer without having to interact with another human being (oh, the horror!).

People interact with Chatbots on major chat platforms, like Facebook Messenger and Kik, and they are in increasingly wide use among retailers including H&M, Nordstrom, Sephora and at the Mall of America this holiday season to help consumers build an outfit, get make-up tips, find gifts or navigate the mall.

Forbes contributor Rachel Arthur called Chatbots one of the top technology trends in retail for 2016, alongside virtual reality, and said that they are expected to “make significant inroads” in 2017.

“Everybody,” Arik Marmorstein told me during a recent telephone interview, “is getting into Chatbots today as we speak.”

This includes Marmorstein, who works in the tech industry in Israel, and a friend of his in the diamond industry whom he met while serving in the Israeli army.

Marmorstein and his partner, who asked that his name and company name be withheld for this article, have spent the last nine months working on a Chatbot called BlingChat, which recently launched on Facebook Messenger and is designed to help people use chat to find the perfect engagement ring.

Here’s how it works: You go on to the BlingChat Facebook page (you don’t have like the page to start having a conversation with the computer) and hit the “Send Message” button. The ‘bot will then personally greet you (meaning it will use your name) and give you the option to learn about engagement rings or discover different styles.

I clicked “Discover” and then selected “Trending,” which told the Chatbot that I wanted to see the rings that have gotten the most likes.

If I saw a ring I wanted, I could have clicked through to the website of the company that’s selling it and gone from there. The rings pop up based on number of likes, though Marmorstein said all things being

equal, the order is completely random.

I didn’t like the ring it showed me, though, so I clicked a button and told the computer that I wanted to see more choices. If you were engaged and really interested in rings--and not perpetually single and terrible at dating like me--you could keep on clicking.

There’s also an option for consumers, designers, retailers and manufacturers to upload pictures of rings they’d like to be shared on BlingChat, though they won’t go up automatically. Marmorstein’s partner will work to verify the ring’s authenticity--that it belongs to the company or person who uploaded it, is accurately described, has a good picture and is available--before allowing it to go into circulation on the Chatbot.

Marmorstein said they are not looking to charge people for uploading ring pictures to the Chatbot. Instead, their business model is to make money by becoming an affiliate program of an online jewelry retailer like James Allen.

While the BlingChat Chatbot is now showing rings from companies like Blue Nile and Richline-owned Gemvara, Marmorstein said who they would really like to feature are independent designers, the ones who create the engagement rings with the unique appeal that younger consumers allegedly crave.

“Millennials today are looking for unique stuff, for vintage, for stuff you can’t find anywhere,” he said. “Our main goal is to cater to millennials.”

They also would like to eventually incorporate location data into the Chatbot, so it can show the users rings available from retailer’s master jewelers, estate jewelry stores and designers with boutiques in their immediate area.

Marmorstein also told me that BlingChat Chatbot does indeed use artificial intelligence, or AI, via a company called Wit.ai, which works with Facebook to track the ‘bot.

The Chatbot gets better at giving proper responses as it goes along and builds up a better memory bank, so to speak, of interactions; Marmorstein’s partner compared to the way a smartphone gives better auto-correct suggestions once it learns more about its user.

“(We are) always adopting and developing, as there is a long way to go there,” Marmorstein said of AI.
Michelle Graffis the editor-in-chief at National Jeweler, directing the publication’s coverage both online and in print.

The Latest

Bonhams New Bond Street London flagship
AuctionsOct 24, 2025
Bonhams Under New Ownership, Top Executives Replaced

London-based investment firm Pemberton Asset Management acquired the auction house for an undisclosed amount.

De Beers Diamond View Zoom machine with monitor
GradingOct 24, 2025
DMIA to Hold Diamond Testing Instrument Demo

The workshop will give attendees the chance to try out and ask questions about three different diamond verification instruments.

Two brooches stolen in the October 2025 heist at the Louvre Museum in Paris
CrimeOct 24, 2025
Video Emerges of Louvre Jewelry Robbers Fleeing the Scene

The footage shows two of the jewelry heist suspects descending from the second floor of the museum and then escaping via scooter.

BTYB10.25_Header.jpg
Brought to you by
Are Earrings an Overlooked Category? What Retailers Need to Know Now

As the holiday season quickly approaches, consider stocking one category that sometimes gets overlooked: earrings.

Wyld Box Jewelry Ray of Light Large Drop Earrings
CollectionsOct 24, 2025
Piece of the Week: Wyld Box Jewelry’s ‘Ray of Light’ Earrings

Founder and designer Rosanna Fiedler looked to a vintage Cartier clutch when designing the sunlight-inspired drop earrings.

Weekly QuizOct 16, 2025
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
Tiffany & Co. Bird on a Rock pendant
FinancialsOct 23, 2025
Jewelry Sales Resilient Despite Struggles at LVMH, Kering

The luxury conglomerates faced a challenging Q3 amid geopolitical and economic tensions.

Cullinan Diamond Mine plant
SourcingOct 23, 2025
Petra Diamonds Turns to Shareholders to Raise Capital

The struggling diamond mining company, which owns the historic Cullinan mine, has launched a rights issue to raise about $25 million.

LIM-401 2024 National Jeweler Supplier Bulletin- iD100 Web and Eblast FINAL (2) (1).jpg
Brought to you by
Protect Your Customers and Your Business

You deserve to know what you are selling–to protect your customers as well as your business and your reputation.

Million Dollar Hip Hop Watches by Leon Schäfers, Jeanette Lang, Tobias Kargoll
WatchesOct 23, 2025
‘Million Dollar Hip Hop Watches’ Recounts Watch History

The book details the journey of watches as symbols of hard-earned success in hip-hop for artists like 2Pac, Jay-Z, and more.

Alexis Vourvoulis
AuctionsOct 23, 2025
Freeman’s | Hindman Names New VP, Senior Specialist for Jewelry & Watches

Alexis Vourvoulis, who most recently worked at Tiffany & Co., brings more than two decades of jewelry experience to her new role.

Taylor Swift engagement ring Greenwich St
TrendsOct 22, 2025
The Taylor Swift Effect: Antique Diamonds Edition

The superstar’s August engagement put the stamp of approval on an already hot engagement ring trend.

Rahaminov Diamonds Emerald-Cut Diamond Bracelet
TrendsOct 22, 2025
Don’t Forget These Diamond Jewelry Trends When Stocking for the Holidays

Retailers should offer classic styles with a twist that are a perfect fit for layered looks, experts say.

Fancy vivid purplish pink diamond
AuctionsOct 22, 2025
Pink Diamond, Vanderbilt Jewels to Headline Phillips’ Geneva Auction

The nearly 7-carat fancy vivid purplish pink diamond could sell for around $9 million.

“Storied Diamond Desert Sands of Eternity” engagement ring and wedding band
SourcingOct 22, 2025
In ‘Storied Diamond,’ Jared Jewelers Is Emphasizing the Journey

The retailer’s new collection of engagement rings and fashion jewelry is set with natural diamonds that are traceable via blockchain.

Tiffany & Co. Bird on a Rock by Tiffany High Jewelry Lariat
CollectionsOct 22, 2025
Tiffany & Co.’s ‘Bird on a Rock’ Finds New Perch

Chief Artistic Officer Nathalie Verdeille has reimagined the iconic design in both figurative and abstract creations.

Jewelers for Children Halloween contest
Events & AwardsOct 22, 2025
JFC Kicks Off Halloween Costume Challenge

Five dollars buys one vote toward an industry professional you want to see dressed up as a hero, or a villain, this Halloween.

Hillsborough show
Events & AwardsOct 22, 2025
Hillsborough Antique Show Gets New Owner

Recently acquired by KIL Promotions, the November edition of the public show in San Mateo, California, will be held Nov. 7-9.

Bicolor pink and colorless diamond
GradingOct 21, 2025
GIA Examines Rare Bicolor Pink Diamond

The stone’s two zones, one pink and one colorless, may have formed at two different times, the lab said.

Pomellato Rodeo Drive Flagship Exterior
MajorsOct 21, 2025
Pomellato Brings ‘Global Attitude’ to Rodeo Drive Flagship

Hollywood glamour meets Milanese sophistication in the design of Pomellato’s new store in Beverly Hills, California.

Grown Brilliance NYC Flagship Exterior
Lab-GrownOct 21, 2025
Grown Brilliance Opens First Flagship

The New York City store showcases a chandelier with 1,500 carats of lab-grown diamonds designed by an FIT student.

Douriean Fletcher Messenger Collection
Events & AwardsOct 21, 2025
‘Douriean Fletcher: Jewelry of the Afrofuture’ Opens at MAD

The Museum of Arts and Design's new exhibition features 75 pieces by the designer, best known for her work in the “Black Panther” films.

Sothebys the glowing rose pink diamond
AuctionsOct 20, 2025
Sotheby's To Auction 10-Carat Vivid Pink Diamond

Making its auction debut, "The Glowing Rose" is expected to fetch $20 million at the November jewelry sale in Geneva.

2025_Gemfields logo.jpg
SourcingOct 20, 2025
2 Mozambique Police Officers Killed at Gemfields’ Ruby Mine

They were attacked on Oct. 15, as approximately 40 miners without licenses marched on the mine’s gate.

Empress Eugénie’s pearl and diamond tiara
CrimeOct 20, 2025
See the ‘Priceless’ Jewels Stolen During Daytime Heist at the Louvre

It took the masked thieves less than 10 minutes to steal eight irreplaceable jewels from two display cases in the museum’s Apollo Gallery.

Lauren Gayda
SourcingOct 20, 2025
Pristine Gems Names New Director of European Sales

Gemologist Lauren Gayda has previously worked at The Clear Cut, Taylor & Hart, and Effy Jewelry.

Charles London, Mayer and Fran Udell, Mark and Candy Udell
IndependentsOct 17, 2025
From the Jazz Age to the Information Age: London Jewelers Turns 100

In 2026, the jewelry retailer will celebrate a milestone only a small percentage of family-owned businesses survive to see.

The Edit – A Gallery of Italian Jewelry Masterpieces Graphic
Events & AwardsOct 17, 2025
An Edit of Italian Jewels Is Coming to NYC

The new showcase dedicated to Italian jewelry design is set for Oct. 29-30.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy