Editors

A Chatbot for Engagement Rings

EditorsDec 16, 2016

A Chatbot for Engagement Rings

Nobody would accuse the jewelry industry of being ahead of the curve when it comes to technology. But, now, it can hope to at least keep up in one area.

20161216_BlingChat-header.jpg

The jewelry industry is a lot of things--interesting, creative, mysterious, complicated, tight-knit, old-fashioned.

Nobody, however, would accuse it of being innovative or “ahead of the curve” when it comes to technology.

But now, with the help of two old friends, the industry can hope to at least keep up in one area--Chatbots.

A Chatbot is a program powered by either rules or artificial intelligence--which still has a ways to go but is advancing, allowing ‘bots to have conversations that are increasingly human-like--that allows people to have their questions answered or get information from the computer without having to interact with another human being (oh, the horror!).

People interact with Chatbots on major chat platforms, like Facebook Messenger and Kik, and they are in increasingly wide use among retailers including H&M, Nordstrom, Sephora and at the Mall of America this holiday season to help consumers build an outfit, get make-up tips, find gifts or navigate the mall.

Forbes contributor Rachel Arthur called Chatbots one of the top technology trends in retail for 2016, alongside virtual reality, and said that they are expected to “make significant inroads” in 2017.

“Everybody,” Arik Marmorstein told me during a recent telephone interview, “is getting into Chatbots today as we speak.”

This includes Marmorstein, who works in the tech industry in Israel, and a friend of his in the diamond industry whom he met while serving in the Israeli army.

Marmorstein and his partner, who asked that his name and company name be withheld for this article, have spent the last nine months working on a Chatbot called BlingChat, which recently launched on Facebook Messenger and is designed to help people use chat to find the perfect engagement ring.

Here’s how it works: You go on to the BlingChat Facebook page (you don’t have like the page to start having a conversation with the computer) and hit the “Send Message” button. The ‘bot will then personally greet you (meaning it will use your name) and give you the option to learn about engagement rings or discover different styles.

I clicked “Discover” and then selected “Trending,” which told the Chatbot that I wanted to see the rings that have gotten the most likes.

If I saw a ring I wanted, I could have clicked through to the website of the company that’s selling it and gone from there. The rings pop up based on number of likes, though Marmorstein said all things being

equal, the order is completely random.

I didn’t like the ring it showed me, though, so I clicked a button and told the computer that I wanted to see more choices. If you were engaged and really interested in rings--and not perpetually single and terrible at dating like me--you could keep on clicking.

There’s also an option for consumers, designers, retailers and manufacturers to upload pictures of rings they’d like to be shared on BlingChat, though they won’t go up automatically. Marmorstein’s partner will work to verify the ring’s authenticity--that it belongs to the company or person who uploaded it, is accurately described, has a good picture and is available--before allowing it to go into circulation on the Chatbot.

Marmorstein said they are not looking to charge people for uploading ring pictures to the Chatbot. Instead, their business model is to make money by becoming an affiliate program of an online jewelry retailer like James Allen.

While the BlingChat Chatbot is now showing rings from companies like Blue Nile and Richline-owned Gemvara, Marmorstein said who they would really like to feature are independent designers, the ones who create the engagement rings with the unique appeal that younger consumers allegedly crave.

“Millennials today are looking for unique stuff, for vintage, for stuff you can’t find anywhere,” he said. “Our main goal is to cater to millennials.”

They also would like to eventually incorporate location data into the Chatbot, so it can show the users rings available from retailer’s master jewelers, estate jewelry stores and designers with boutiques in their immediate area.

Marmorstein also told me that BlingChat Chatbot does indeed use artificial intelligence, or AI, via a company called Wit.ai, which works with Facebook to track the ‘bot.

The Chatbot gets better at giving proper responses as it goes along and builds up a better memory bank, so to speak, of interactions; Marmorstein’s partner compared to the way a smartphone gives better auto-correct suggestions once it learns more about its user.

“(We are) always adopting and developing, as there is a long way to go there,” Marmorstein said of AI.
Michelle Graffis the editor-in-chief at National Jeweler, directing the publication’s coverage both online and in print.

The Latest

Selena Gomez and Benny Blanco Wedding, Jacob & Co. Watch
TrendsOct 03, 2025
Selena Gomez, Benny Blanco Tie the Knot Wearing Diamonds, White Metals

Gomez’s jewelry included Tiffany & Co. drop-style earrings while Blanco stacked diamonds from Jacob & Co. on his wrist.

HRD Antwerp CEO Paul De Wachter
GradingOct 03, 2025
Grading Lab HRD Antwerp Names New CEO

Diamond industry banking veteran Paul De Wachter will take on the role in January 2026.

Taylor Swift Kallati sapphire ring
TrendsOct 03, 2025
Piece of the Week: Kallati’s Pink Sapphire Ring

Taylor Swift flaunts an Elizabeth Taylor-esque gemstone in promo for her new album, “The Life of a Showgirl.”

gia-edu main image.png
Brought to you by
A Brilliant Future Is Here

Online education from GIA experts.

Boucheron Quatre Sand Collection
CollectionsOct 02, 2025
Boucheron Debuts Cuffs Crafted With 3D-Printed Sand

Its “Quantre Sand” capsule was made using a 3D sand printing technique borrowed from the automotive and aeronautics industries.

Weekly QuizOct 02, 2025
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
Stock image of crime scene tape
CrimeOct 02, 2025
$1M in Jewelry Stolen in Northern California Smash and Grab

Four individuals have been charged in the “takeover-style” robbery of Heller Jewelers last month, and additional charges are expected.

Neil Lane and Boucheron bow tie brooch
MajorsOct 02, 2025
Neil Lane Jewelry Exhibition Coming to Toledo Museum of Art

“Radiance and Reverie” will showcase more than 150 jewels from Lane’s personal collection by Tiffany & Co., Cartier, and more.

reDollar-fine-jewelry-department.jpg
Brought to you by
reDollar.com Is Rolling Out the Next Level Jewelry, Diamond & Watch Consignment Program

With their unmatched services and low fees, reDollar.com is challenging some big names in the online consignment world.

Just Jules opal necklace
TrendsOct 02, 2025
Amanda’s Style File: October’s Colorful Show

The month’s birthstones, tourmaline and opal, complement the palette of autumn.

Peter Smith National Jeweler columnist
ColumnistsOct 01, 2025
Peter Smith: Why Vendor Success Starts With Self-Reflection

Smith shares the importance of looking at your company with openness and honesty to identify opportunities you may be missing.

People shopping in a mall
SurveysOct 01, 2025
Consumer Confidence Hits 5-Month Low in September

Respondents were concerned about job availability and rising prices.

Gemfields rough emeralds
SourcingOct 01, 2025
Gemfields’ H1 Revenue Falls 47%

Its latest interim financials revealed a challenging first half due in part to production troubles at its mines.

Pandora executives Alexander Lacik and Berta de Pablos-Barbier
MajorsSep 30, 2025
Pandora CEO to Retire in 2026, Hand Reins to CMO

Alexander Lacik has led Pandora since 2019. Berta de Pablos-Barbier will succeed him, the first woman to head the company.

Gavel near stacks of books
CrimeSep 30, 2025
2 Suspects Charged in $300K Sleight-of-Hand Jewelry Store Scam

Two men allegedly used counterfeit bills to purchase luxury watches and jewelry from a North Carolina jeweler.

Billie Eilish and Finneas O’Connell John Hardy Lovestruck Collection
CollectionsSep 30, 2025
Billie Eilish, Finneas Partner with John Hardy

The “Lovestruck” collection, designed with the Academy and Grammy award-winning siblings, is the brand’s first lab-grown diamond offering.

Spinelli Kilcollin Market Highland Park
IndependentsSep 30, 2025
Spinelli Kilcollin Announces Residency in Dallas

The brand, celebrating its 15th anniversary, has popped up at Market, a luxury fashion destination in Highland Park Village.

Nina Pugliese Henne Jewelers
IndependentsSep 29, 2025
Nina Pugliese, Longtime Henne Jewelers Employee, Dies at 65

She was remembered as a creative and generous woman of faith, who also had a sweet tooth.

Kwait White and Yellow Gold Diamond Earrings
TrendsSep 29, 2025
Amanda’s Style File: Ear Focus

Move over neck mess, the ear story is the way to make a layering statement today.

Mark Henry Leandra Medine Cohen
IndependentsSep 29, 2025
Mark Henry Jewelry to Debut in Canada

The New York-based brand is set to launch a limited-time offering for the holiday season at Holt Renfrew in Toronto.

Overnight volume 7 bridal catalog
MajorsSep 29, 2025
Overnight Releases New Bridal Catalog

The “Volume 7” bridal catalog features best-selling engagement rings, trending styles, and a new section highlighting anniversary bands.

Hand holding holiday shopping bags
SurveysSep 26, 2025
Online Shopping, Influencers to Drive Holiday Spending, Mastercard Says

Holiday sales growth is expected to slow as consumers grapple with inflation and tariff-related uncertainty.

Austin Shines Jewelry Award
Events & AwardsSep 26, 2025
Winners of Austin Jewelry Design Contest Announced

Jamie Turner Designs is among the winners of the local “Austin Shines” contest, hosted by Eliza Page, a jewelry store in Austin, Texas.

Kwit Square Signet Pinky Ring in Red and Azure
TrendsSep 26, 2025
Piece of the Week: Kwit Jewelry’s Square Signet Pinky Ring

The red and azure colorway is one of many fun enamel pairings offered, bringing whimsy to the classic style of a monogramed signet ring.

Jewelers of America Fly In
Policies & IssuesSep 25, 2025
JA CEO Provides Tariff Update Following Annual Fly-In

A trade deal with Switzerland seems probable, but reaching an agreement with India remains a challenge, David Bonaparte said.

Entrance to Jwaneng diamond mine in Botswana
SourcingSep 25, 2025
2 African Countries Aim to Take Stake in De Beers

Botswana’s president said his country wants a controlling share, while Angola envisions multiple countries holding minority stakes.

Kira Jewels Growing Rowing Machines
Lab-GrownSep 25, 2025
Kira Jewels Expands Lab-Grown Diamond Production

The manufacturer is adding 1,400 chemical vapor deposition (CVD) reactors to its growing facility in India.

Alex Moss SoHo store
IndependentsSep 25, 2025
Alex Moss’ New Flagship Brings Bold Jewels to SoHo

The jeweler to the stars has worked with Drake, A$AP Rocky, Tyler the Creator, and other celebrities.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy