Watch: Physical Retail Is Not Dead
Peter Smith joined Michelle Graff to chat about the state of brick-and-mortar stores and share a few book and podcast recommendations.
They discussed what the best stores are doing right in terms of the in-store experience, and where struggling retailers are falling short.
They also talked about the importance of using data to run your business, having cohesive branding, and hiring the right people.
Toward the end of the discussion, Smith shared a couple of his favorite retail-centric books and podcasts, including “Remarkable Retail” and “Selling Sexy: Victoria’s Secret and the Unraveling of an American Icon.”
Watch the full episode above or on the National Jeweler YouTube channel.
“My Next Question” will return next month with a recap of the Las Vegas trade shows.
Join Graff and National Jeweler Associate Editor Natalie Francisco, along with Jewelers of America’s Amanda Gizzi and Lauren Dubritz, on June 17 at 2 p.m. EDT for the 2025 “Las Vegas Rewind” episode.
Learn more and register here.
The Latest

The brand is marking its 50th anniversary with a limited-edition bangle, high jewelry suites, new collections, and more.

Goldfarb said changes in the industry, coupled with his age and the updates needed to modernize his business, drove his decision.

Longtime LVMH executive Michael Burke has stepped into the role.

The Seymour & Evelyn Holtzman Bench Scholarship from Jewelers of America returns for a second year.

Central topics of next week’s event include climate action, labor rights, artisan preservation, and value retention in producing countries.


Vickie Rokkos has joined the jewelry company as its new national sales director of North America.

Turbulence will be the new baseline for luxury as it faces its biggest potential setbacks in 15 years, a recent report said.

The countdown is on for the JCK Las Vegas Show and JA is pulling out all the stops.

The jewelry company is one of several contributing to relief efforts in the region after the recent floods.

Sponsored by Rio Grande Jewelry Supply

The “For the Love of Fruits” collection features five fruit pendants, each holding a different meaning.

Diamonds and crimes (some involving diamonds) top the list of National Jeweler’s most popular stories halfway through the year.

They discovered “The Dash Diamond,” named for their dog, at the Crater of Diamonds State Park earlier this month.

The “Les Pétales” collection imagines roses caught mid-bloom as a tribute to nature’s beauty.

Luxury brands charge thousands for their shoes and handbags. Jewelers pricing diamond products should take note, Peter Smith writes.

Rotenberg was an active member of the American Gem Society and an accomplished appraiser who also worked with therapy dogs at a hospital.

It follows New York-based brand Shahla Karimi Jewelry’s all-women team in “Say Yes to the Dress” meets “The Office”-style episodes.

In its inaugural year, the SMO Foundation will focus on supporting two organizations in West Africa and one in South America.

The announcement comes just as the 90-day freeze on the “reciprocal” tariffs nears its end, giving countries more time to negotiate.

Kellie, who joined the organization in 2019, will remain in his role through the end of 2025.

Police officers apprehended the suspects as they were allegedly attempting to gain entry into another jewelry store.

The program, a collaboration between Julius Klein Diamonds and the Women’s Jewelry Association, is in its second year.

Sponsored by the Gemological Institute of America

The 2025 Australian Open champion is the jewelry brand’s first athlete ambassador.

The West Village jewelry boutique’s new shop-in-shop is the cornerstone of Nordstrom’s revamped jewelry hall.

This past year, the manufacturer said it recorded below-zero emissions per carat of natural diamond.

The brand’s “Golden Strada” statement necklace features round, marquise, and pear diamonds that sparkle like Fourth of July fireworks.