Recorded WebinarsApr 11, 2025
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Watch: Physical Retail Is Not Dead
Peter Smith joined Michelle Graff to chat about the state of brick-and-mortar stores and share a few book and podcast recommendations.
On the latest episode of my next question, author, trainer, and sales expert Peter Smith joined National Jeweler Editor-in-Chief Michelle Graff to chat about the current state of physical retail.
They discussed what the best stores are doing right in terms of the in-store experience, and where struggling retailers are falling short.
They also talked about the importance of using data to run your business, having cohesive branding, and hiring the right people.
Toward the end of the discussion, Smith shared a couple of his favorite retail-centric books and podcasts, including “Remarkable Retail” and “Selling Sexy: Victoria’s Secret and the Unraveling of an American Icon.”
Watch the full episode above or on the National Jeweler YouTube channel.
Related stories will be right here …
They discussed what the best stores are doing right in terms of the in-store experience, and where struggling retailers are falling short.
They also talked about the importance of using data to run your business, having cohesive branding, and hiring the right people.
Toward the end of the discussion, Smith shared a couple of his favorite retail-centric books and podcasts, including “Remarkable Retail” and “Selling Sexy: Victoria’s Secret and the Unraveling of an American Icon.”
Watch the full episode above or on the National Jeweler YouTube channel.
“My Next Question” will return next month with a recap of the Las Vegas trade shows.
Join Graff and National Jeweler Associate Editor Natalie Francisco, along with Jewelers of America’s Amanda Gizzi and Lauren Dubritz, on June 17 at 2 p.m. EDT for the 2025 “Las Vegas Rewind” episode.
Learn more and register here.
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