Majors

Deadline Approaching for Harris Jewelry Settlement Refunds

MajorsMar 09, 2023

Deadline Approaching for Harris Jewelry Settlement Refunds

Military servicemembers and others who could be eligible to get money back from the now-defunct chain have until April 15 to apply.

20230309_Harris Jewelry.jpg
In 2022, the Federal Trade Commission and 18 state attorneys general reached a settlement with Harris Jewelry that, among other things, ordered the retailer to refund millions of dollars to consumers who were unknowingly charged for protection plans for their jewelry and watches. The deadline for consumers to apply for a refund is next month.
New York—The deadline is approaching for consumers to request refunds from Harris Jewelry, the now-closed chain of stores that catered to members of the military but later was accused of defrauding them.

In July 2022, the Federal Trade Commission and 18 state attorneys general reached a settlement with the Hauppauge, New York-based jeweler over claims it took advantage of its customers by telling customers that financing jewelry through the company would boost their credit scores, which was not true in most cases; telling customers they had to purchase the store’s Lifetime Jewelry and Watch Protection Plan in order to finance their purchase, which was not the case; and routinely adding protection plans costing between $40 and $350 to customers’ bills without disclosure.

Harris Jewelry neither admitted nor denied the allegations but did agree under the settlement to issue millions in refunds to more than 46,000 customers who unknowingly paid for a warranty for their jewelry.

Late last month, at least one state attorney general’s office, North Carolina, issued a consumer alert reminding former Harris Jewelry customers that the deadline to file for a refund is April 15.

The alert noted, “many former customers are still eligible for some or total refunds, but they may not know it.”

Refund applications are available on the Harris Jewelry website.

 Related stories will be right here … 

As part of the settlement, Harris Jewelry also agreed to cease collection on $21.3 million in loans held by more than 13,000 customers and help former customers with the deletion of any negative entries on their credit reports tied to their Harris Jewelry account.

The alert from the North Carolina Attorney General’s Office reminds consumers they no longer need to make any payments to Harris Jewelry or Consumer Adjustment Corp. USA (CAUSA), the name the retailer used for its financing operation. 

The North Carolina AG also urges them to check their credit reports and, if they still have negative reports or judgements because of Harris or CAUSA, email the office at harrissettlement@ncdoj.gov.
 
The Harris Jewelry website also provides the New York State Attorney General’s Office as a resource. Those with questions about the settlement may call 315-523-6080.

Founded in 1955 by U.S. Marine and World War II veteran Jerome L. Harris, Harris Jewelry had stores on and near military bases nationwide.

The company closed all 18 of its stores in the spring of 2021 and said it was moving its business online, citing the “steep decline in sales” brought about by the pandemic.  

As part of the settlement reached the following July, Harris Jewelry agreed to shut down entirely. 

As of press time, the retailer’s website was a single page containing information about the refund and a note that it will be closing down soon and is no longer accepting requests for jewelry repair, battery replacement and other services covered by its protection plan. 

The Latest

Jason McNary accepting FGI Fine Jewelry Rising Star award for Paola Sasplugas
Events & AwardsApr 23, 2025
PDPaola Creative Director Wins FGI’s ‘Rising Star’ Award

Paola Sasplugas, co-founder of the Barcelona-based jewelry brand, received the Fine Jewelry Award.

1999 Cosmograph Daytona, Ref.16516
AuctionsApr 23, 2025
Rare Custom Rolex Daytona Heads to Auction

A platinum Zenith-powered Daytona commissioned in the late ‘90s will headline Sotheby’s Important Watches sale in Geneva next month.

Woman wearing Zales jewelry
MajorsApr 22, 2025
Zales’ Rebrand Takes Playful Approach to Fine Jewelry

The Signet Jewelers-owned retailer wants to encourage younger shoppers to wear fine jewelry every day, not just on special occasions.

gia1d100 btyb.jpg
Brought to you by
Protect Your Customers and Your Business

The risk of laboratory-grown diamonds being falsely presented as natural diamonds presents a very significant danger to consumer trust.

JAR Apricot Blossom bracelet
AuctionsApr 22, 2025
Christie’s to Auction JAR Jewelry Collection

The 21 pieces, all from a private collector, will be offered at its Magnificent Jewels auction next month.

Weekly QuizApr 18, 2025
This Week’s Quiz
Test your jewelry news knowledge by answering these questions.
Take the Quiz
National Jeweler columnist Lilian Raji
ColumnistsApr 22, 2025
The PR Adviser: Building Buzz Through Word of Mouth

Lilian Raji answers a question from a reader who is looking to grow her jewelry business but has a limited marketing budget.

Avi Levy
GradingApr 22, 2025
Avi Levy Is GCAL By Sarine’s New Chief Growth Officer

GCAL by Sarine created the new role to sharpen the company’s focus on strategic partnerships and scalable expansion.

gia-topimage 0325.jpg
Brought to you by
A Brilliant Future Is Here

Get online education from GIA experts.

Scottsdale Fine Jewelers store exterior
IndependentsApr 22, 2025
Brinker’s Jewelers Acquires Fellow Independent

The Indiana jeweler has acquired Scottsdale Fine Jewelers in Scottsdale, Arizona.

Cartier Exhibition Installation at Victoria & Albert Museum
Events & AwardsApr 21, 2025
An Exhibition Exploring the History of Cartier Is Now on Display

“Cartier: Design, Craft, and Legacy” opened earlier this month at the Victoria and Albert Museum in London.

Bill and Birdie Levine of Van Cott Jewelers
IndependentsApr 21, 2025
New York Jeweler to Close After 111 Years

Van Cott Jewelers in Vestal, New York, is hosting a going-out-of-business sale.

IJO Director Samantha Larson
IndependentsApr 21, 2025
IJO Names New Director of Vendor Relations, Merchandise Strategy

Industry veteran Samantha Larson has held leadership roles at Borsheims, McTeigue & McClelland, Stuller, and Long’s Jewelers.

Events & AwardsApr 21, 2025
Jewelers of Louisiana, Mississippi Jewelers Association to Co-Host Convention

The two organizations will hold the educational event together this fall in Mississippi.

Daymond John
Events & AwardsApr 18, 2025
Daymond John to Give Keynote at JCK Las Vegas

The entrepreneur and “Shark Tank” star will share his top tips for success.

Dukachi Easter Bread Pendant
CollectionsApr 18, 2025
Piece of the Week: Dukachi’s ‘Easter Bread’ Pendant

The Ukrainian brand’s new pendant is modeled after a traditional paska, a pastry often baked for Easter in Eastern European cultures.

Bremer Jewelry
IndependentsApr 18, 2025
Bremer Jewelry to Reveal Renovated Store

The jeweler has announced a grand reopening for its recently remodeled location in Peoria, Illinois.

Tiffany & Co. Strong Like Mom campaign
MajorsApr 18, 2025
Tiffany & Co. Employees Star in Mother’s Day Campaign

The “Strong Like Mom” campaign features moms who work at Tiffany & Co. and their children.

Athena Calderone x John Hardy Collection
CollectionsApr 17, 2025
John Hardy, Athena Calderone Partner on Art Deco Decor-Inspired Collection

Interior designer Athena Calderone looked to decor from the 1920s and 1930s when crafting her first fine jewelry collection.

Movado Connect 2.0 watches
FinancialsApr 17, 2025
Movado Group to Increase Prices to Offset Tariffs Impact

During a call about its full-year results, CEO Efraim Grinberg discussed how the company is approaching the uncertainty surrounding tariffs.

Natural Diamond Council Diamond Learning Center Graphic
Lab-GrownApr 17, 2025
NDC Launches Its Diamond Learning Center

The free program provides educational content for jewelry salespeople and enthusiasts to learn or refresh their diamond knowledge.

Jewelers of America logo
Policies & IssuesApr 17, 2025
Jewelers of America Requests Tariffs Testimonials from Members

The feedback will be used to prepare other jewelers for the challenges ahead, the organization said.

Technology Therapy Group logo
TechnologyApr 17, 2025
Technology Therapy Group Expands AI Training for Jewelry Retailers

The online sessions are designed to teach jewelers to use AI tools like ChatGPT and Claude to grow their business.

Catbird Chicago
IndependentsApr 16, 2025
Catbird Expands to Chicago

The opening marks the jewelry retailer’s first location in the Midwest.

Foundrae United in Love Campaign
CollectionsApr 16, 2025
Foundrae’s First Commitment Jewelry Collection Unites Through Love

The “United in Love” collection offers tangible mementos of hearts entwined with traditional and non-traditional commitment heirlooms.

Robert and Rose-Marie Goodman outside Robert Goodman Jewelers
IndependentsApr 16, 2025
Indiana Jeweler to Host Black Jewelry Designer Pop-Up

Robert Goodman Jewelers will hold a “Black Jewelry Designers and Makers” event on April 27.

Womens Jewelry Association WJA logo
MajorsApr 16, 2025
WJA Announces Board Members, New Chicago Chapter President

The announcements follow a tumultuous start to 2025 for WJA, which saw a wave of resignations following controversial statements about DEI.

Stock image of shipping containers
EditorsApr 15, 2025
Tariffs: What We Know Right Now

Editor-in-Chief Michelle Graff answers questions about how the new taxes levied on countries like India and China will impact the industry.

×

This site uses cookies to give you the best online experience. By continuing to use & browse this site, we assume you agree to our Privacy Policy