Emmanuel Raheb recommends digging into demographic data, customizing your store’s communications, and retargeting ahead of May 12.
What Will Become of Retail Jewelry Stores? Part II
In the second part of a two-part column, Peter Smith shares 3 pieces of advice for jewelers along with a list of recommended reading.
In the first installment of What Will Become of Retail Jewelry Stores?, published last week, Peter Smith challenged jewelers to examine the strengths and weakness of their business in a number of key areas, including staffing, inventory and retail environment.
He also shares a not-unlucky list of 13 books, blogs and website that might be of interest to retailers.
Market to fewer people
A marketing “strategy” that is designed to maximize the accumulated dollars that you can collect from your various brand partners is not a strategy. It is leveraging dollars for its own sake, and it might be the worst way to market your business. If you cannot communicate your relevance in a consistent and clear manner, then customers will not have to tune you out because you will never have been relevant to them in the first place.
If you want to be the bridal player in your market, than make sure you are telling that story over and over across all your mediums, including your website, your social media and digital efforts, and in your more traditional advertising vehicles such as TV, radio, billboards and your brick-and-mortar store, inside and out.
If you commit to being the bridal player and you spread your advertising resources across a variety of brands, categories and messages, you will not be successful in reaching the ears and eyeballs of the most important customers for you. This does not mean that you cannot have more than one message, but they should be completely consistent with your stated aspiration and crystal clear to your target customer. In short, if you try to say too much, you are saying nothing.
A reasonable person (not in the industry and not in media) ought to be able to look at your store and all of your marketing and PR efforts and know what you are about: “That’s the price store,” “You’ve got to check those guys out for the best engagement ring brands,” “That’s a great watch store,” “They’ve got the coolest jewelry,” etc.
There are far more capable people than me when it comes to advising you on the best marketing plans but I will say this as strongly as I can: If your website is not, first and
Educate yourself
Whether you have a post-graduate degree or whether you are a high-school dropout, you must be committed to continuously learning about retail, about consumer behavior, about your market, about what’s going on in the industry and in retail in general. You don’t have to be a voracious reader of books to keep yourself up to date (although it would help) but you have to make time to continue to learn.
There are so many great resources available to us from LinkedIn, to Twitter (it’s not about the characters, it’s about the links that take you to great articles) to Facebook (you don’t have to be consumed in the “who ate what, when and where” to reap the benefits). You can take a few minutes to search great sources of information from organizations like Gallup and Forrester Research and Retail Dive and, of course, the industry blogs and articles.
There are also great educational opportunities throughout our industry and in local universities and even community colleges. You have to stay current with what is happening in retail (not just our industry) and constantly assess your business against what you are learning ongoing.
If you are one of those people who claims not to have any time for reading, to paraphrase Jeff Foxworthy, you just might be in trouble.
Find a mentor
One of the most important things you can do for your business is to find a mentor. There are some very qualified people in our industry and there are, no doubt, very qualified and capable people in your community.
We all have aspects of the business that we feel pretty confident about and other aspects that we are just not that good at, quite frankly.
If, for instance, finances are your Achilles heel, find a mentor who can hold your hand and guide you through the process. Likewise, if the people side of the business is a struggle for you, engage someone who can help you with that process. No matter how talented you are, you will benefit from being able to talk through your challenges and opportunities with a trusted advisor.
I’ll close with a paragraph from The Retail Revival by Doug Stephens, as well as a reminder to read it if you really care about what is happening in retail.
“There are two things to keep in mind,” Stephens wrote. “First, at its core, shopping is a social activity. We shop not only to gather and acquire things we need, but also to commune in public places, to be with people. I’ll be the first to argue that online stores will get better and better at fulfilling the distribution aspect of shopping, but I will also hold that nothing will entirely replace the social experience of visiting the market. Second, although the list of things we as consumers are comfortable buying online grows each year, there are still things that are simply more confidently purchased in a physical store setting.”
I have also included below a few suggestions for other books, blogs and websites that might also be of interest to you.
Good luck!
Suggested Reading
-- The Retail Revival, Doug Stephens
-- Hiring Squirrels, Peter Smith
-- Buy-Ology, Martin Lindstrom
-- First, Break All The Rules, Marcus Buckingham
-- Good To Great, Jim Collins
-- Y-Size Your Business, Jason Ryan Dorsey
-- Drive, Daniel Pink
-- The New Rules of Retail, Robin Lewis and Michael Dart
-- Conversion, Mark Ryski
Blogs/Newsletters/Twitter
-- Retail Dive (e-mail newsletter)
-- Retail Wire (e-mail newsletter)
-- Inc.
-- Doug@Retail Prophet (Doug Stephens)
Peter Smith, author of Hiring Squirrels: 12 Essential Interview Questions to Uncover Great Retail Sales Talent, has spent more than 30 years building sales teams at retail and at wholesale. He currently is president of Vibhor Gems. Email him at peter-at-vibhorgems.com, dublinsmith-at-yahoo.com or reach him on LinkedIn.
The Latest
The mining company’s Diavik Diamond Mine lost four employees in a plane crash in January.
A 203-carat diamond from the alluvial mine in Angola achieved the highest price.
With Ho Brothers, you can unlock your brand's true potential and offer customers the personalized jewelry experiences they desire.
Ruser was known for his figural jewelry with freshwater pearls and for his celebrity clientele.
The “Rebel Heart” campaign embodies rebellion, romance, and sensuality, the brand said.
Editor-in-Chief Michelle Graff shares the standout moments from the education sessions she attended in Austin last week.
For over 30 years, JA has advocated for the industry, fought against harmful legislation and backed measures that help jewelry businesses.
The overhaul includes a new logo and enhanced digital marketplace.
The money will go toward supporting ongoing research and aftercare programs for childhood cancer survivors.
A new addition to the “Heirloom” collection, this one-of-a-kind piece features 32 custom-cut gemstones.
Last month in Dallas, David Walton pushed another jeweler, David Ettinger, who later died.
The move will allow the manufacturing company to offer a more “diverse and comprehensive” range of products.
From now through mid-May, GIA will be offering the reports at a 50 percent discount.
De Beers’ rough diamond sales were down 18 percent year-over-year in its latest round of sales.
Sponsored by the Las Vegas Antique Jewelry & Watch Show
The Patek Philippe expert will serve as personal curator for the brand-focused company.
The 553-square-foot shop is aboard the Carnival Jubilee cruise ship.
NDC filed a complaint against Skydiamond for use of phrases like “diamonds made entirely from the sky.”
John Carter received the AGS’s highest honor Tuesday afternoon at Conclave in Austin, Texas.
LVMH said the company performed well despite an uncertain geopolitical and economic environment.
B&D Sales and Service held a ribbon-cutting event for its new location in Cranston, Rhode Island.
It’s ultra-feminine and filled with gold, pearls, and soft pastels.
Emily Highet Morgan and Emily Bennett have joined the agency’s team.
Its updated book for mountings is also now available.
She has been with the organization since 2010, most recently serving as its chief officer of PR and industry relations.
Joyce’s Jewelry sued the bank after cybercriminals drained its accounts of nearly $1.6 million through a series of wire transfers.