Events & AwardsOct 17, 2025
An Edit of Italian Jewels Is Coming to NYCThe new showcase dedicated to Italian jewelry design is set for Oct. 29-30.
IndependentsOct 30, 2017
11 Quick Tips for Motivating Your Employees This Season
Industry experts and leaders share ways to inspire and drive team members to make sales and stay focused during the busy holiday season.
New York--The holiday season isn’t far off, which means it’s almost time for the most important sales period of the year for many retailers.
But big shopping and big spending can also mean long hours, potential burnout and distractions for store employees.
To help, Kate Peterson, president and CEO of Performance Concepts; Jeff Corey, owner of Day’s Jewelers; and Brian Madson, adviser with The Edge Retail Academy, shared some tips with National Jeweler to help store owners and managers keep their staff motivated and focused during the holiday hours.
1. Incentivize. Though it might not be the primary motivator for all sales staff, money is an important incentive to maximize individual sales, Corey said. Day’s has an incentive program that offers a monetary reward to sales associates who achieve monthly sales goals, as well as an enhanced incentive offered to the team members who exceed their sales goal by 10 percent.
Madson also encouraged sales contests throughout the month to reward employees for selling special inventory items, with rewards like movie tickets and gift cards.
2. Better with age. Corey said they also offer additional monetary incentives to associates who sell aged merchandise to help move product.
3. Dole out praise. “Recognition for a job well done can be an exceptionally powerful motivator,” Corey said.
At Day’s, they continuously recognize employees who have made an important sale via the company intranet, private Facebook page and the printed newsletter mailed to each employee’s home monthly. These posting include a photo of the employee along with an image of the item he or she sold.
4. Include the team. Day’s makes it a part of the company culture to involve sales staff in all decisions affecting them, including product selection, display, sales strategy and more.
“Being part of the planning process, knowing that their thoughts and opinions are valued, inspires them to be the best they can be,” Corey said.
5. Train, train, train. It’s important for the store to provide the necessary practice and education for its team. Day’s is “aggressively” offering a number of training opportunities for sales staff in an effort to give them the tools they need to be the best at their jobs.
6. Get ahead on the schedule. Have a marketing plan in place for events and outreach well ahead of time, with key dates on the calendars,
so everyone is on the same page. Create to-do lists for events and assign items to team members so roles are clear, and schedule social media posts ahead of time.
7. Have a concrete list. Print out a list of the wish list inventory and contact customers to create holiday sales opportunities, Madson said. Clean up the wish lists as you go, removing dated items and/or adding new items.
8. Plan the work calendar ahead of time. This will allow for plenty of time to assess payroll demands, according to Madson. Increase the staff level to accommodate busy times and lunches and breaks. Make sure your top salespeople are always available to sell first. Also, Madson suggested, order lunch on your busiest days for your team as a morale booster.
9. Review. Throughout the holiday season, actively review strategies on how to sell to different customer types, product knowledge so the team is well versed on the features and benefits, and turnover strategies, with role playing included at team meetings to make the most of every opportunity.
10. Think outside the “carrot-and-stick” box. Peterson said that experience has taught her that retail business owners have the greatest success when they work to inspire their employees as a means of keeping them at the top of their games.
Do this by aligning employee values and interests with your own: Make the effort to understand each employee’s personal goals and objectives and learn what they need in terms of tools, training, coaching and mentoring to achieve them. Deliver for them by being present and leading by example every day.
11. Be consistent. Peterson added that keeping employees focused on both company goals and their own also requires some consistency. Keep priorities front-of-mind and avoid flipping randomly from one idea to the next to allow people the chance to follow through.
7. Have a concrete list. Print out a list of the wish list inventory and contact customers to create holiday sales opportunities, Madson said. Clean up the wish lists as you go, removing dated items and/or adding new items.
8. Plan the work calendar ahead of time. This will allow for plenty of time to assess payroll demands, according to Madson. Increase the staff level to accommodate busy times and lunches and breaks. Make sure your top salespeople are always available to sell first. Also, Madson suggested, order lunch on your busiest days for your team as a morale booster.
9. Review. Throughout the holiday season, actively review strategies on how to sell to different customer types, product knowledge so the team is well versed on the features and benefits, and turnover strategies, with role playing included at team meetings to make the most of every opportunity.
10. Think outside the “carrot-and-stick” box. Peterson said that experience has taught her that retail business owners have the greatest success when they work to inspire their employees as a means of keeping them at the top of their games.
Do this by aligning employee values and interests with your own: Make the effort to understand each employee’s personal goals and objectives and learn what they need in terms of tools, training, coaching and mentoring to achieve them. Deliver for them by being present and leading by example every day.
11. Be consistent. Peterson added that keeping employees focused on both company goals and their own also requires some consistency. Keep priorities front-of-mind and avoid flipping randomly from one idea to the next to allow people the chance to follow through.
More on Independents
The Latest
TrendsOct 17, 2025
Piece of the Week: Judi Powers Jewelry’s ‘Stella’ EarringsTake a gaze at the sky with this pair of platinum diamond-set star earrings with blue lace agate drops.
AuctionsOct 16, 2025
Sotheby’s Introduces Custom Jewelry ServiceThe new high jewelry design and production process takes 30 days or less from concept to completion, the auction house said.
Brought to you by
Protect Your Customers and Your BusinessYou deserve to know what you are selling–to protect your customers as well as your business and your reputation.
MajorsOct 16, 2025
Oscar Heyman’s Holiday Catalog Is Out, and It’s SpectacularThe holiday catalog for 2025 features never-before-seen images of more than 100 one-of-a-kind masterpieces.
Weekly QuizOct 16, 2025
This Week’s QuizTest your jewelry news knowledge by answering these questions.
CollectionsOct 16, 2025
Foundrae Adds To ‘United in Love’ CollectionThe brand has released a second installment of its collection of traditional and non-traditional commitment heirlooms.
IndependentsOct 15, 2025
Retailer Hall of Fame 2025: Kathy CoreyCorey rescued New England chain Day’s Jewelers, preserving its legacy with strong people skills, pragmatism, and a “get-it-done” attitude.
Brought to you by
JA New York Fall Is Right Around the CornerThe upcoming show provides savvy retailers with the opportunity to stock their cases with best sellers in advance of the holiday season.
CrimeOct 15, 2025
Men Receive Lengthy Prison Sentences for 2023 Murder of Colorado JewelerCharles Robinson Shay was sentenced to life in prison plus 120 years while his accomplice, Michael James McCormack, got 75 years.
Events & AwardsOct 15, 2025
‘Douriean Fletcher: Jewelry of the Afrofuture’ Opens at MADThe Museum of Arts and Design's new exhibition features 75 pieces by the designer, best known for her work in the “Black Panther” films.
Events & AwardsOct 15, 2025
JCK, Luxury to Debut New Watch Section in Vegas Next YearTimepieces at Luxury will take place at The Venetian and, like Luxury, will be invitation-only for the first two days.
AuctionsOct 15, 2025
Christie's Announces New Jewelry Department LeadershipThe auction house named a new global head of jewelry, as well as a new head of the jewelry department for the Americas.
IndependentsOct 14, 2025
Retailer Hall of Fame 2025: Tom DixonAs chairman of Schwanke-Kasten Jewelers, Tom Dixon has been tasked with honoring the past and shaping the future of the family-run store.
Events & AwardsOct 14, 2025
Here Are the Winners of the BIJC, JA ‘Emerging Jewelers’ Grant Katty Villapando Lyte and Mica Rencher received a $10,000 grant for their business, Shimmer Culture LLC.
IndependentsOct 14, 2025
Day’s Jewelers Crafts Custom Jewelry for No.1 NBA Draft Pick Cooper FlaggThe parents of the Dallas Mavericks rookie bought their engagement ring at a Day’s store in Bangor, Maine, in 1997.
SourcingOct 14, 2025
Pragnell Debuts Kitulo Garnet Jewelry The UK-based brand sourced the gemstones, which are fully traceable, from an artisanal mining community in Tanzania.
CollectionsOct 10, 2025
Count Down to the Holidays With Astrid & Miyu’s Advent CalendarsThe trio of Advent calendars include a version with 18-karat gold and lab-grown diamond jewelry in a red lacquer jewelry box.
CollectionsOct 10, 2025
Piece of the Week: Marla Aaron’s ‘Nymphenburg Lock’Created in collaboration with Nymphenburg Porcelain, the lock is part of a four-piece collection that took two years to bring to fruition.
MajorsOct 10, 2025
Frederick Goldman Names New VP of SalesJewelry industry veteran Alisa Bunger has taken on the role.
SourcingOct 09, 2025
Feriel Zerouki Is Leaving De Beers The company and industry leader’s two-decade tenure with De Beers will come to a close at the end of the month.
AuctionsOct 09, 2025
This Fabergé Egg Could Crack $27M At Auction“The Winter Egg” set the world auction record for a Fabergé piece twice at previous Christie’s sales.
MajorsOct 09, 2025
Sy Kessler Buying Watch Batteries as Silver Hits Record High The company will pay 1.5x silver’s current spot price for each pound of silver oxide batteries submitted.
CollectionsOct 09, 2025
Katkim Launches First Men’s CollectionThe line includes a “Shadow” series crafted exclusively for the new men’s offering and reimagined styles from the brand’s core collections.
SourcingOct 09, 2025
Gemfields’ Mini Mixed-Quality Ruby Auction Garners $11MThe rough on offer was recovered from a newer area at the Montepuez mine.
SourcingOct 08, 2025
In ‘Storied Diamond,’ Jared Jewelers Is Emphasizing the Journey The retailer’s new collection of engagement rings and fashion jewelry is set with natural diamonds that are traceable via blockchain.
CollectionsOct 08, 2025
Emily P. Wheeler Shifts Into Neutral for Latest ‘Ombré’ CollectionThe champagne colorway in her newest “Ombré” collection combines white and trendy brown diamonds, a departure from her usual vibrant hues.
CollectionsOct 08, 2025
Tsuba Designs Inspire Monica Rich Kosann’s New CharmsKosann partnered with the Museum of Fine Arts, Boston, to create a set of necklaces inspired by the artwork on samurai sword handguards.
