MajorsSep 24, 2021
Brilliant Earth Is Now a Public Company CEO Beth Gerstein said she believes in the jeweler’s omnichannel approach as its retail rollout continues.
Mar 19, 2021
Watch: Why Your Website Needs a Chat Feature
Olark CEO Ben Congleton explains how a chat feature can improve the overall customer experience.
As the COVID-19 pandemic accelerates shifts in retail, it’s increasingly important for jewelers to have strong e-commerce capabilities.
A website chat feature can function as a customer touchpoint and provide a user-friendly way to answer customer questions and provide other services.
Associate Editor Lenore Fedow sat down with Olark CEO Ben Congleton to discuss how a website chat feature can improve the overall customer experience.
From how to install it to what it may cost, Congleton shares the ins and outs of adding this feature to a small business’ website.
Watch the full session above.
Join us again for “My Next Question” this coming Wednesday, March 24 at 2 p.m. EDT.
Senior Editor Brecken Branstrator will speak with mineralogist and geologist Çiğdem Lüle about archaeogemology, digging into how the discipline developed, how it’s studied and how it is applied to areas outside of the jewelry trade.
For more information or to register, visit NationalJeweler.com/webinars.
A website chat feature can function as a customer touchpoint and provide a user-friendly way to answer customer questions and provide other services.
Associate Editor Lenore Fedow sat down with Olark CEO Ben Congleton to discuss how a website chat feature can improve the overall customer experience.
From how to install it to what it may cost, Congleton shares the ins and outs of adding this feature to a small business’ website.
Watch the full session above.
Join us again for “My Next Question” this coming Wednesday, March 24 at 2 p.m. EDT.
Senior Editor Brecken Branstrator will speak with mineralogist and geologist Çiğdem Lüle about archaeogemology, digging into how the discipline developed, how it’s studied and how it is applied to areas outside of the jewelry trade.
For more information or to register, visit NationalJeweler.com/webinars.
The Latest
Events & AwardsSep 24, 2021
These 3 Companies Will Receive Business Grants from PGI USAPGI created the program to accelerate the growth of the platinum jewelry market in the U.S.
CollectionsSep 24, 2021
Zales Introduces Elvis Presley Men’s Jewelry LineFrom its curb link chains to statement diamond rings, the new collection takes inspiration from the “King of Rock ‘n’ Roll.”
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Bringing Sexy Back: The Allure of COUTURE, Italian Style Take a tour of Italian designers at COUTURE 2021.
Weekly QuizSep 23, 2021
This Week's QuizTest your knowledge of jewelry news from the week of Sept. 20-24, 2021.
CrimeSep 23, 2021
5 Men Who Fenced Stolen Diamonds Get 15 Years in Prison They bought and resold jewels from a South America-based gang that targeted traveling salespeople across the United States.
SourcingSep 23, 2021
Joanna Hardy Completes Gemstone Trilogy with ‘Sapphire’ BookIt’s the follow-up to “Emerald” and “Ruby.”
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What is your Health Care Coverage Strategy?Health care coverage is a big expense for small businesses - find out how to lower costs long-term instead of every 12 months.
GradingSep 23, 2021
Another Diamond With Fake GIA Inscription SurfacesGraders at HRD Antwerp found this one, a HPHT-treated natural diamond inscribed with the report number of an untreated stone.
